Verified User in Public Safety
UP
Verified User in Public Safety
Mid-Market (51-1000 emp.)
"Future of messaging is Here!"
5/5
What do you like best about Exceed.ai?

I think Exceed does well with sequencing and following up on each lead. This is great for when you don't have the time or capacity to follow up. The future of cold calling and prospecting is definitely here! Review collected by and hosted on G2.com.

What do you dislike about Exceed.ai?

I would like each sequence to be seen on emails and to be able to forward the emails onto someone without including the original sender. The only thing I had an issue with was my own company's data but that was no fault of Exceed. Review collected by and hosted on G2.com.

SK
Samuel K.
I
Small-Business (50 or fewer emp.)
"Must-have for sales outreach"
5/5
What do you like best about Exceed.ai?

Takes the tedious work out of the sales cycle Review collected by and hosted on G2.com.

What do you dislike about Exceed.ai?

It needs a few more customizations in order to be optimal Review collected by and hosted on G2.com.

CJ
Chris J.
Investor Relations
Small-Business (50 or fewer emp.)
"Exceed.ai is an extremely important value add for all sales professionals."
4/5
What do you like best about Exceed.ai?

The adaptability and versatility of the AI. Review collected by and hosted on G2.com.

What do you dislike about Exceed.ai?

Sometimes the AI reaches out to clients seemingly at random. Review collected by and hosted on G2.com.

Verified User in Venture Capital & Private Equity
UV
Verified User in Venture Capital & Private Equity
Mid-Market (51-1000 emp.)
"average quality AI"
2.5/5
What do you like best about Exceed.ai?

automated features that can be adjusted to meet specific needs Review collected by and hosted on G2.com.

What do you dislike about Exceed.ai?

not a consistent quality of AI work. needs to be reviewed Review collected by and hosted on G2.com.

Verified User in Computer Networking
UC
Verified User in Computer Networking
Enterprise (> 1000 emp.)
"From lead to a qualified meeting with minimal touch"
5/5
What do you like best about Exceed.ai?

Exceed is good for companies who do not have capacity to follow-up and qualify all their leads. Exceed automates the initial outreach and engagement, identifies when a lead is ready to talk to a human and quill qualify it before scheduling the meeting on their reps calendar.We love their meeting scheduler assistant and the fact they support website chat and email.

I love how it synchronizes with the CRM and with the information in collects during the conversation Review collected by and hosted on G2.com.

What do you dislike about Exceed.ai?

The system is very flexible so setup requires diligence. If you want to add new objection handling capabilities, it requires you collect data and that can take time. One up and running it works like a charm Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness
AH
Verified User in Health, Wellness and Fitness
Small-Business (50 or fewer emp.)
"Helpful Customer Service & Great User Interface"
4.5/5
What do you like best about Exceed.ai?

Hadas is very kind and works to understand her clients and how she can assist with their goals. As well, she is patient when being asked additional questions about the program even after launch. The user interface for answering questions is easy to use once you get started. As well, the in-program analytics is a great tool for reporting. Review collected by and hosted on G2.com.

What do you dislike about Exceed.ai?

Our team would have benefited from best practices onboarding + recommendations for sequences and cadence. Many of those important learnings were provided after we launched. Review collected by and hosted on G2.com.

Dean S.
DS
Dean S.
Mid-Market (51-1000 emp.)
"Simply Amazing"
5/5
What do you like best about Exceed.ai?

I do a lot of cold email marketing and it is nice not having to worry about negative and not interested responses. I can focus solely on those people who want what I am selling.

I've also had a lot of success in using it to reach out to past prospects who were on the fence and reactivating them. The types of outreach you can do is pretty amazing.

Also, it has a lot of integrations. I connect ActiveCampaign with it and utilize automation to have the AI virtual assistant reach out to customers and prospects based on their actions. Review collected by and hosted on G2.com.

What do you dislike about Exceed.ai?

There's not much I dislike as of now. There's been a few annoying bugs here and there but they are fixed as soon as I reach out to support. One issue that I ran into is that when you are setting up qualification questions if you mess up, you can undo it and need support. That can get pretty annoying when you are building out new sequences. Review collected by and hosted on G2.com.

Chris M.
CM
Chris M.
Enterprise Account Executive
Small-Business (50 or fewer emp.)
"Great tool to generate new leads with customized sequences and responses."
5/5
What do you like best about Exceed.ai?

The ability to have multiple sequences to different target markets. Review collected by and hosted on G2.com.

What do you dislike about Exceed.ai?

I can't think of anything offhand. Exceed has been great. Review collected by and hosted on G2.com.

Verified User in Sporting Goods
US
Verified User in Sporting Goods
Mid-Market (51-1000 emp.)
"Easy to use and effective"
5/5
What do you like best about Exceed.ai?

It's very user-friendly and easy to learn. It's customizable and can be adapted to fit your specific needs. The support team is very thorough on helping you through any questions Review collected by and hosted on G2.com.

What do you dislike about Exceed.ai?

There have been a couple of features that were automatically turned on that I wish had not been on. But once you find out about them, they can easily be turned off. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness
UH
Verified User in Health, Wellness and Fitness
Mid-Market (51-1000 emp.)
"User Friendly"
5/5
What do you like best about Exceed.ai?

I appreciate the ease of use that Exceed brings to my workday. The system is very user friendly and from past experience with ai's, this one takes the cake. I like that I can edit responses to members to make it more personable (if need be) but also like the auto filled messages as well. Review collected by and hosted on G2.com.

What do you dislike about Exceed.ai?

The only feature I dislike is that while the emails do CC us, sometimes me and my co-worker will overlap and potentially respond to the same person because it is not "assigned" to one person Review collected by and hosted on G2.com.