The quality of replies to clients makes it feel very human and like an extension of the team. Review collected by and hosted on G2.com.

With being integrated with our systems, sometimes it can contact clients that we have already been in contact with or an automatic reply that was not meant to be sent out. Review collected by and hosted on G2.com.

Exceed easily automates tasks and creates efficient use of my time. Review collected by and hosted on G2.com.

The AI could be smarter. Not sure if the AI is self-learning or not, but for now needs to be programmed with all possible replies. It also sometimes is not smart enough to self-terminate when the recipient no longer wants to be contacted. Review collected by and hosted on G2.com.

The automation of simple communications. Review collected by and hosted on G2.com.

Can be uncoordinated at times with human Review collected by and hosted on G2.com.

We went live with Exceed in a few days for both the Website chatbot and the email follow-ups. I love the fact that you put Exceed on Autopilot and it identifies when a lead is ready for sales. But before it hands it over, it will qualify it to make sure there is a good fit.

We love the contact me later, out of the office follows up and the fact it can identify when a lead leaves the company or changes a job and updates our CRM. Love the A/B testing, which allows us to improve results over time. Persona based to allow us to segment our leads and communicate accordingly. Additionally, the meeting scheduler that books meetings for our reps directly on their calendar.

We had Success Managers work with us all along the way to ensure success. We have always gotten our questions answered quickly, watched demos of use cases, and received tips and best practices from other teams. Most importantly...results! Review collected by and hosted on G2.com.

The flexibility and customization options is sometimes more than we need but good to know it is there.

Hubspot CRM integration can be improved. The good news is that Exceed continues to improve. Review collected by and hosted on G2.com.

I've been using exceed for six months now and I'm very impressed with this solution. The reports and levels of detail available for marketing and business development prospects and campaigns are very useful business tools. The AI email responses are very clear and friendly and the response process doesn't leave out the need for the human touch. Exceed really does a great job of combining the strengths of AI Sales while keeping your salespeople in the loop. The platform is solid and the way the data is delivered provides actionable data for you to make adjustments on the fly for your marketing and business development campaigns. Review collected by and hosted on G2.com.

I have no major dislikes. Would love to see the editing window expanded when building out sequences. Review collected by and hosted on G2.com.

As a Marketing Manager, I'm focused on increasing the effectiveness of our lead generation efforts and maximising conversions. Exceed has been simply invaluable for our B2B clients. The platform is easy to use and doesn't take much time to set up, thanks to a great number of templates for various use cases, including sequences for demo requests, waking up the dormant leads, and much more.

In the first couple of months of using Exceed to automate communications and qualification process of prospects, we got significantly higher open and response rates, and managed to generate several quality demo calls and opportunities.

What's more, each week we have a call with our Customer Success Manager, Hadas, who helps us focus on the best strategies and improve the performance even more. In short, I'm really thrilled about Exceed and what we can achieve together! Review collected by and hosted on G2.com.

At the beginning we felt a little lost and had a lot of technical questions, but they were solved pretty quickly. Review collected by and hosted on G2.com.

Exceed.ai provides a great tool for making sure that all leads get some follow up and love from your company without wasting their valuable resources on unqualified interactions. The easy to build sequences shorten the time to value. The ability to add qualification questions to vet fit and interest, answers to handle questions and objections, and the ability to integrate directly to CRM and calendars streamline the ability to scale that value. The team at Exceed is dedicated to their customers' success and willing to go the extra mile - even when timezones are vastly different!

I also liked how I could power people into Exceed using CRM reports vs having to add people to CRM campaigns. That was a big factor in helping us scale that function as we didn't have tool at the time to automatically add people to campaigns based upon our needs (no sales follow up in at least 7 days, etc.) Review collected by and hosted on G2.com.

As the AI models evolved and retrained, there were some poor interactions. In terms of a % of volume you would expect this to be inline with any other solution (data dependencies between systems, etc.), however b/c they were high profile (corporate leaders who are highly sophisticated marketing and sales technology users with connections to our ELT) those received more visibility than a normal poor interaction.

The ability to remove someone from a sequence if some other action occured (say a CRM update) was currently available to ensure that those people would be removed. We had to create a MOPs - based workaround for that which required Sales to take proactive action. Easy fix, just a younger product. Review collected by and hosted on G2.com.

It's an easy-to-use platform. We use the AI to chase leads that have expressed interest, and to setup meetings. It's been valuable so far. Review collected by and hosted on G2.com.

Whether or not this is an Exceed issue or just us figuring out implementation (we only started using it a few months ago)... sometimes it does not pick up on updates in Salesforce, which should stop the AI cadence. We have to update these contacts manually. Review collected by and hosted on G2.com.

The AI that allows sending and AI replies - automating to create greater efficiency and leverage. Review collected by and hosted on G2.com.

Nothing specific to add here, Exceed "exceeds" all of my expectations. Review collected by and hosted on G2.com.

How it runs in the background and allows me to focus on the more personable side of my job. Review collected by and hosted on G2.com.

Some inaccuracy in who it should contact Review collected by and hosted on G2.com.