--- title: Exceed.ai Reviews meta\_title: 'Exceed.ai Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 88 reviews by the users' company size, role or industry to find out how Exceed.ai works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 88 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- ### Exceed.ai Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **automation** features of Exceed.ai, enhancing lead engagement and freeing up sales teams for important tasks. [(3 mentions)](https://www.g2.com/products/exceed-ai/reviews?filters%5Bsentiment_snippet%5D=2457085&qs=pros-and-cons#reviews) Users value the **automated lead qualification and engagement** of Exceed.ai, streamlining sales processes and enhancing efficiency. [(3 mentions)](https://www.g2.com/products/exceed-ai/reviews?filters%5Bsentiment_snippet%5D=2456892&qs=pros-and-cons#reviews) Users appreciate the **automatic qualification and engagement of leads** with Exceed.ai, enhancing efficiency and boosting sales outreach. [(3 mentions)](https://www.g2.com/products/exceed-ai/reviews?filters%5Bsentiment_snippet%5D=2457078&qs=pros-and-cons#reviews) Users love the **automation ease** of Exceed.ai, enhancing lead engagement and saving valuable time for the sales team. [(2 mentions)](https://www.g2.com/products/exceed-ai/reviews?filters%5Bsentiment_snippet%5D=2457121&qs=pros-and-cons#reviews) Users appreciate the **efficiency** of Exceed.ai, as it automates lead engagement and streamlines sales processes significantly. [(2 mentions)](https://www.g2.com/products/exceed-ai/reviews?filters%5Bsentiment_snippet%5D=2456903&qs=pros-and-cons#reviews) Users note the **AI's tendency to give up quickly** on technical inquiries, affecting the overall user experience. [(2 mentions)](https://www.g2.com/products/exceed-ai/reviews?filters%5Bsentiment_snippet%5D=2457101&qs=pros-and-cons#reviews) Users find **limited customization** in Exceed.ai, making advanced workflows and personalization somewhat challenging to implement. [(2 mentions)](https://www.g2.com/products/exceed-ai/reviews?filters%5Bsentiment_snippet%5D=2457012&qs=pros-and-cons#reviews) Users feel the **complexity in setup and rigid AI responses** hinder effective use, especially for detailed analytics. [(1 mentions)](https://www.g2.com/products/exceed-ai/reviews?filters%5Bsentiment_snippet%5D=2456976&qs=pros-and-cons#reviews) Users find the **difficult setup** of Exceed.ai can be quite challenging, impacting initial usability and experience. [(1 mentions)](https://www.g2.com/products/exceed-ai/reviews?filters%5Bsentiment_snippet%5D=2456914&qs=pros-and-cons#reviews) Users find the **inadequate reporting** on Exceed.ai limiting for deeper insights and customized analytics. [(1 mentions)](https://www.g2.com/products/exceed-ai/reviews?filters%5Bsentiment_snippet%5D=2457107&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Exceed.ai ##### 1. Automation Users value the **automation** features of Exceed.ai, enhancing lead engagement and freeing up sales teams for important tasks. [ See 3 mentions ](https://www.g2.com/products/exceed-ai/reviews?filters%5Bsentiment_snippet%5D=2457085&qs=pros-and-cons#reviews) See Related User Reviews JP Jojo p. Small-Business (50 or fewer emp.) 5.0/5 "Revolutionized Our Lead Engagement Process" What do you like about Exceed.ai? I love using Exceed.ai for its ability to automatically qualify and engage leads through conversational AI, freeing up our sales team to focus on clos RR Ricky R. 4.0/5 "AI-Powered Tool that Simplifies Lead Management and Outreach" What do you like about Exceed.ai? I use Exceed.ai to make our lead engagement and sales outreach much easier. It helps manage conversations with prospects through AI-powered emails and ##### 2. Helpful Users value the **automated lead qualification and engagement** of Exceed.ai, streamlining sales processes and enhancing efficiency. [ See 3 mentions ](https://www.g2.com/products/exceed-ai/reviews?filters%5Bsentiment_snippet%5D=2456892&qs=pros-and-cons#reviews) See Related User Reviews JP Jojo p. Small-Business (50 or fewer emp.) 5.0/5 "Revolutionized Our Lead Engagement Process" What do you like about Exceed.ai? I love using Exceed.ai for its ability to automatically qualify and engage leads through conversational AI, freeing up our sales team to focus on clos RR Ricky R. 4.0/5 "AI-Powered Tool that Simplifies Lead Management and Outreach" What do you like about Exceed.ai? I use Exceed.ai to make our lead engagement and sales outreach much easier. It helps manage conversations with prospects through AI-powered emails and ##### 3. Lead Generation Users appreciate the **automatic qualification and engagement of leads** with Exceed.ai, enhancing efficiency and boosting sales outreach. [ See 3 mentions ](https://www.g2.com/products/exceed-ai/reviews?filters%5Bsentiment_snippet%5D=2457078&qs=pros-and-cons#reviews) See Related User Reviews JP Jojo p. Small-Business (50 or fewer emp.) 5.0/5 "Revolutionized Our Lead Engagement Process" What do you like about Exceed.ai? I love using Exceed.ai for its ability to automatically qualify and engage leads through conversational AI, freeing up our sales team to focus on clos RR Ricky R. 4.0/5 "AI-Powered Tool that Simplifies Lead Management and Outreach" What do you like about Exceed.ai? I use Exceed.ai to make our lead engagement and sales outreach much easier. It helps manage conversations with prospects through AI-powered emails and ##### 4. Automation Ease Users love the **automation ease** of Exceed.ai, enhancing lead engagement and saving valuable time for the sales team. [ See 2 mentions ](https://www.g2.com/products/exceed-ai/reviews?filters%5Bsentiment_snippet%5D=2457121&qs=pros-and-cons#reviews) See Related User Reviews JP Jojo p. Small-Business (50 or fewer emp.) 5.0/5 "Revolutionized Our Lead Engagement Process" What do you like about Exceed.ai? I love using Exceed.ai for its ability to automatically qualify and engage leads through conversational AI, freeing up our sales team to focus on clos ![Navanitha P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Navanitha P.") NP Navanitha P. Mid-Market (51-1000 emp.) 4.5/5 "Transforms Lead Engagement with Automated Precision" What do you like about Exceed.ai? I like that Exceed.ai provides prompt and consistent communication 24/7, which ensures that every lead receives an immediate and well-structured respo ##### 5. Efficiency Users appreciate the **efficiency** of Exceed.ai, as it automates lead engagement and streamlines sales processes significantly. [ See 2 mentions ](https://www.g2.com/products/exceed-ai/reviews?filters%5Bsentiment_snippet%5D=2456903&qs=pros-and-cons#reviews) See Related User Reviews JP Jojo p. Small-Business (50 or fewer emp.) 5.0/5 "Revolutionized Our Lead Engagement Process" What do you like about Exceed.ai? I love using Exceed.ai for its ability to automatically qualify and engage leads through conversational AI, freeing up our sales team to focus on clos RR Ricky R. 4.0/5 "AI-Powered Tool that Simplifies Lead Management and Outreach" What do you like about Exceed.ai? I use Exceed.ai to make our lead engagement and sales outreach much easier. It helps manage conversations with prospects through AI-powered emails and ### 5 Cons or Disadvantages of Exceed.ai ##### 1. AI Limitations Users note the **AI's tendency to give up quickly** on technical inquiries, affecting the overall user experience. [ See 2 mentions ](https://www.g2.com/products/exceed-ai/reviews?filters%5Bsentiment_snippet%5D=2457101&qs=pros-and-cons#reviews) See Related User Reviews JP Jojo p. Small-Business (50 or fewer emp.) 5.0/5 "Revolutionized Our Lead Engagement Process" What do you dislike about Exceed.ai? Sometimes the AI gives up too fast on technical questions and just says 'let me get someone to help you' instead of actually trying to answer, which f ![Navanitha P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Navanitha P.") NP Navanitha P. Mid-Market (51-1000 emp.) 4.5/5 "Transforms Lead Engagement with Automated Precision" What do you dislike about Exceed.ai? Reporting and Analytics could be more detailed and customized. The AI responses are sometimes rigid when the situation is complex and tough to handle. ##### 2. Limited Customization Users find **limited customization** in Exceed.ai, making advanced workflows and personalization somewhat challenging to implement. [ See 2 mentions ](https://www.g2.com/products/exceed-ai/reviews?filters%5Bsentiment_snippet%5D=2457012&qs=pros-and-cons#reviews) See Related User Reviews RR Ricky R. 4.0/5 "AI-Powered Tool that Simplifies Lead Management and Outreach" What do you dislike about Exceed.ai? One thing I’ve noticed about Exceed.ai is that while it’s great at handling routine follow-ups, customizing some workflows or responses can be a bit t ![Navanitha P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Navanitha P.") NP Navanitha P. Mid-Market (51-1000 emp.) 4.5/5 "Transforms Lead Engagement with Automated Precision" What do you dislike about Exceed.ai? Reporting and Analytics could be more detailed and customized. The AI responses are sometimes rigid when the situation is complex and tough to handle. ##### 3. Complexity Users feel the **complexity in setup and rigid AI responses** hinder effective use, especially for detailed analytics. [ See 1 mentions ](https://www.g2.com/products/exceed-ai/reviews?filters%5Bsentiment_snippet%5D=2456976&qs=pros-and-cons#reviews) See Related User Reviews ![Navanitha P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Navanitha P.") NP Navanitha P. Mid-Market (51-1000 emp.) 4.5/5 "Transforms Lead Engagement with Automated Precision" What do you dislike about Exceed.ai? Reporting and Analytics could be more detailed and customized. The AI responses are sometimes rigid when the situation is complex and tough to handle. ##### 4. Difficult Setup Users find the **difficult setup** of Exceed.ai can be quite challenging, impacting initial usability and experience. [ See 1 mentions ](https://www.g2.com/products/exceed-ai/reviews?filters%5Bsentiment_snippet%5D=2456914&qs=pros-and-cons#reviews) See Related User Reviews ![Navanitha P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Navanitha P.") NP Navanitha P. Mid-Market (51-1000 emp.) 4.5/5 "Transforms Lead Engagement with Automated Precision" What do you dislike about Exceed.ai? Reporting and Analytics could be more detailed and customized. The AI responses are sometimes rigid when the situation is complex and tough to handle. ##### 5. Inadequate Reporting Users find the **inadequate reporting** on Exceed.ai limiting for deeper insights and customized analytics. [ See 1 mentions ](https://www.g2.com/products/exceed-ai/reviews?filters%5Bsentiment_snippet%5D=2457107&qs=pros-and-cons#reviews) See Related User Reviews ![Navanitha P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Navanitha P.") NP Navanitha P. Mid-Market (51-1000 emp.) 4.5/5 "Transforms Lead Engagement with Automated Precision" What do you dislike about Exceed.ai? Reporting and Analytics could be more detailed and customized. The AI responses are sometimes rigid when the situation is complex and tough to handle. ## Top-Rated Alternatives [ ![Conversica](https://images.g2crowd.com/uploads/product/hd_favicon/e62671351d6f6be5ed16fe8b333f3673/conversica.svg "Conversica") Conversica 4.5/5(187) ](https://www.g2.com/products/conversica/reviews) [ ![Drift](https://images.g2crowd.com/uploads/product/hd_favicon/0dde34d086fccc39e604a4d17950cdb2/drift.svg "Drift") Drift 4.4/5(1,255) ](https://www.g2.com/products/drift/reviews) [ ![Qualified](https://images.g2crowd.com/uploads/product/hd_favicon/1552675057/qualified.svg "Qualified") Qualified 4.9/5(1,540) ](https://www.g2.com/products/qualified/reviews) [ View All Alternatives ](https://www.g2.com/products/exceed-ai/competitors/alternatives) ![Mark G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark G.") MG Mark G. Business Development Representative Internet Mid-Market (51-1000 emp.) 12/17/2018 "Great platform and great company to work with!" 5/5 What do you like best about Exceed.ai? I liked how it allowed me to properly engage leads which had fallen off or were dormant in our CRM. Exceed gave me the freedom to work on my existing pipeline while running many different targeted sequences in the background. Review collected by and hosted on G2.com. What do you dislike about Exceed.ai? Initially, it was quite a bit different to understand all the features available as it was different from a previous service of mine. Once I got used to it there was really no looking back. Review collected by and hosted on G2.com. Recommendations to others considering Exceed.ai: Definitely give it a trial and start off by A|B testing different approaches and you will find one that works. Review collected by and hosted on G2.com. What problems is Exceed.ai solving and how is that benefiting you? The main benefit that Exceed gave me and the team was freeing up time and effort in A|B testing our approach. It was very easy to measure which style or email was driving the engagement and this was used to influence any other outreach as well. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Sagee B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sagee B.") SB Sagee B. Co-CEO, CPO Internet Mid-Market (51-1000 emp.) 7/30/2018 "A must have tool for nurturing and qualifying leads!" 5/5 What do you like best about Exceed.ai? Exceed.ai is the employee that is always online. Not only does it respond, nurture and qualify leads in a timely manner, but we were able to touch all the leads we weren’t getting around to engage with. We didn’t have to worry about setting up meetings manually, or leads dropping off when a meeting needed to be scheduled - Exceed.ai’s meeting scheduling feature took care of all that for us. It also answered user questions and was able to learn and optimize when it was unsure of something. Amazing! Review collected by and hosted on G2.com. What do you dislike about Exceed.ai? It would be nice to see a better reporting breakdown on the follow-up emails sent (I do know this is something that the team is already working on). Review collected by and hosted on G2.com. Recommendations to others considering Exceed.ai: It really is like having an extra sales person that you don’t have to worry about. It is definitely worth it. Review collected by and hosted on G2.com. What problems is Exceed.ai solving and how is that benefiting you? it cuts a lot of the time the sales team is spending on manual follow-up and helps us reduce the amount of unnecessary errors in the process. As mentioned above, we have also been able to engage leads that would have sat collecting dust otherwise. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Amoroso G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amoroso G.") AG Amoroso G. Co-founder & director fpesa® Small-Business (50 or fewer emp.) 1/10/2019 "Exceeded expectations." 5/5 What do you like best about Exceed.ai? We searched for several bot solutions but only Exceed gave us the flexibility we needed by allowing us an API integration. Their customer success ethos is the best we've experienced. They really work closely with you to make sure their product is helping you achieve your business goals. Review collected by and hosted on G2.com. What do you dislike about Exceed.ai? Probably just that I'm not an expert user. Review collected by and hosted on G2.com. Recommendations to others considering Exceed.ai: If you need a cost-effective AI sales operations solution, with API access, you have to take a look at these guys. Review collected by and hosted on G2.com. What problems is Exceed.ai solving and how is that benefiting you? Our application generates lots of enquiries on first contact. We would need a full team just for handling queries which was simply not practical or economic for a start-up. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") UM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 12/17/2018 "Awesome tool for lead qualification and nurturing" 5/5 What do you like best about Exceed.ai? Exceed saves us a significant amount of time in qualifying and nurturing leads, and also helps us prompt leads to schedule calls with our sales team. It's a must-have tool for anyone who wants to personalize lead outreach at scale. Review collected by and hosted on G2.com. What do you dislike about Exceed.ai? Nothing in particular. Great tool overall. Review collected by and hosted on G2.com. What problems is Exceed.ai solving and how is that benefiting you? Exceed helps us reach out to leads in a personal way at scale. People think that it's actually a human reaching out to them, but it's actually an AI tool. Also, great work on behalf of the Customer Success team for helping us hit the ground running. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Omer T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Omer T.") OT Omer T. Co-Founder and CEO Small-Business (50 or fewer emp.) 7/12/2018 "Exceed.ai delivers results!" 5/5 What do you like best about Exceed.ai? Exceed.ai allowed us to touch double the number of leads than we usually would have in a month. The system was able to answer questions, respond to objections and handover leads to the sales rep once it had been qualified - without a sales rep getting involved! One of my best features is the meeting scheduler that sets up meetings with leads directly through the email which removes the manual back and forth. Review collected by and hosted on G2.com. What do you dislike about Exceed.ai? I wish there were more reporting metrics that we could see from the user side. Review collected by and hosted on G2.com. Recommendations to others considering Exceed.ai: Consider the amount of leads that you would like Exceed.ai to handle for you. We found our results were better when a bigger batch of leads were used. Review collected by and hosted on G2.com. What problems is Exceed.ai solving and how is that benefiting you? We’re solving our problem of not being able to engage with every lead as well as making sure our sales reps use their time doing valuable work as opposed to repetitive and error-prone tasks. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Yoav S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yoav S.") YS Yoav S. Sales Executive Computer Software Mid-Market (51-1000 emp.) 7/26/2018 "The best virtual sales assistant! " 5/5 What do you like best about Exceed.ai? We have been able to engage with our leads and see a conversion rate of qualified meetings with reps equal to that of meetings set up by our human reps. I know I can rely on the system to understand a user’s intent, objection or question; and answer correctly. The meeting scheduler has saved me a lot of time and energy by setting up meetings automatically with leads directly through the email. Also, the team has proved to be very responsive and helpful. Review collected by and hosted on G2.com. What do you dislike about Exceed.ai? Nothing as of yet. I've been using it for a while and it's been really great. I'm sure there are some features that I will ask for in future, but they are adding so much all the time anyway. Review collected by and hosted on G2.com. Recommendations to others considering Exceed.ai: Make sure to think of content and different scenarios ("Tree of options") in advance Review collected by and hosted on G2.com. What problems is Exceed.ai solving and how is that benefiting you? We engage all our leads and have cut out a lot of our daily error-prone activities. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") EC Verified User in Computer Software Mid-Market (51-1000 emp.) 12/26/2018 "Great platform! " 5/5 What do you like best about Exceed.ai? It's an incredible tool - lets you maximize the capacity of your team and do more with less. Review collected by and hosted on G2.com. What do you dislike about Exceed.ai? When connecting to other platforms (e.g. Hubspot) make sure that you define the rules of lead assignment prior to go-live. Review collected by and hosted on G2.com. What problems is Exceed.ai solving and how is that benefiting you? BD outreach is a big focus for us - the tool helps us do that more efficiently and on a larger scale. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 10/7/2018 "I am experienced B2B Sales CEO for Peaches Marketing agency. " 5/5 What do you like best about Exceed.ai? First, the team is great and supportive. from one hand showing platform objective and abilities and from the other giving professional support with the right emailing and correspondence in real time. second, the system is very good allowing clients like me engage multiple prospects reducing time and efforts significantly. Review collected by and hosted on G2.com. What do you dislike about Exceed.ai? So far so good. would like Linkedin extension. Review collected by and hosted on G2.com. What problems is Exceed.ai solving and how is that benefiting you? taking the hard work from SDR's is possible while allowing them to concentrate in good productive lead generation. Saved time and proved what works and what does not work in order to nurture leads. Review collected by and hosted on G2.com. 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