--- title: Exceed.ai Reviews meta\_title: 'Exceed.ai Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 88 reviews by the users' company size, role or industry to find out how Exceed.ai works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 88 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- ### Exceed.ai Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **automation** features of Exceed.ai, enhancing lead engagement and freeing up sales teams for important tasks. [(3 mentions)](https://www.g2.com/products/exceed-ai/reviews?filters%5Bsentiment_snippet%5D=2457085&qs=pros-and-cons#reviews) Users value the **automated lead qualification and engagement** of Exceed.ai, streamlining sales processes and enhancing efficiency. [(3 mentions)](https://www.g2.com/products/exceed-ai/reviews?filters%5Bsentiment_snippet%5D=2456892&qs=pros-and-cons#reviews) Users appreciate the **automatic qualification and engagement of leads** with Exceed.ai, enhancing efficiency and boosting sales outreach. [(3 mentions)](https://www.g2.com/products/exceed-ai/reviews?filters%5Bsentiment_snippet%5D=2457078&qs=pros-and-cons#reviews) Users love the **automation ease** of Exceed.ai, enhancing lead engagement and saving valuable time for the sales team. [(2 mentions)](https://www.g2.com/products/exceed-ai/reviews?filters%5Bsentiment_snippet%5D=2457121&qs=pros-and-cons#reviews) Users appreciate the **efficiency** of Exceed.ai, as it automates lead engagement and streamlines sales processes significantly. [(2 mentions)](https://www.g2.com/products/exceed-ai/reviews?filters%5Bsentiment_snippet%5D=2456903&qs=pros-and-cons#reviews) Users note the **AI's tendency to give up quickly** on technical inquiries, affecting the overall user experience. [(2 mentions)](https://www.g2.com/products/exceed-ai/reviews?filters%5Bsentiment_snippet%5D=2457101&qs=pros-and-cons#reviews) Users find **limited customization** in Exceed.ai, making advanced workflows and personalization somewhat challenging to implement. [(2 mentions)](https://www.g2.com/products/exceed-ai/reviews?filters%5Bsentiment_snippet%5D=2457012&qs=pros-and-cons#reviews) Users feel the **complexity in setup and rigid AI responses** hinder effective use, especially for detailed analytics. [(1 mentions)](https://www.g2.com/products/exceed-ai/reviews?filters%5Bsentiment_snippet%5D=2456976&qs=pros-and-cons#reviews) Users find the **difficult setup** of Exceed.ai can be quite challenging, impacting initial usability and experience. [(1 mentions)](https://www.g2.com/products/exceed-ai/reviews?filters%5Bsentiment_snippet%5D=2456914&qs=pros-and-cons#reviews) Users find the **inadequate reporting** on Exceed.ai limiting for deeper insights and customized analytics. [(1 mentions)](https://www.g2.com/products/exceed-ai/reviews?filters%5Bsentiment_snippet%5D=2457107&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Exceed.ai ##### 1. Automation Users value the **automation** features of Exceed.ai, enhancing lead engagement and freeing up sales teams for important tasks. [ See 3 mentions ](https://www.g2.com/products/exceed-ai/reviews?filters%5Bsentiment_snippet%5D=2457085&qs=pros-and-cons#reviews) See Related User Reviews JP Jojo p. Small-Business (50 or fewer emp.) 5.0/5 "Revolutionized Our Lead Engagement Process" What do you like about Exceed.ai? I love using Exceed.ai for its ability to automatically qualify and engage leads through conversational AI, freeing up our sales team to focus on clos RR Ricky R. 4.0/5 "AI-Powered Tool that Simplifies Lead Management and Outreach" What do you like about Exceed.ai? I use Exceed.ai to make our lead engagement and sales outreach much easier. It helps manage conversations with prospects through AI-powered emails and ##### 2. Helpful Users value the **automated lead qualification and engagement** of Exceed.ai, streamlining sales processes and enhancing efficiency. [ See 3 mentions ](https://www.g2.com/products/exceed-ai/reviews?filters%5Bsentiment_snippet%5D=2456892&qs=pros-and-cons#reviews) See Related User Reviews JP Jojo p. Small-Business (50 or fewer emp.) 5.0/5 "Revolutionized Our Lead Engagement Process" What do you like about Exceed.ai? I love using Exceed.ai for its ability to automatically qualify and engage leads through conversational AI, freeing up our sales team to focus on clos RR Ricky R. 4.0/5 "AI-Powered Tool that Simplifies Lead Management and Outreach" What do you like about Exceed.ai? I use Exceed.ai to make our lead engagement and sales outreach much easier. It helps manage conversations with prospects through AI-powered emails and ##### 3. Lead Generation Users appreciate the **automatic qualification and engagement of leads** with Exceed.ai, enhancing efficiency and boosting sales outreach. [ See 3 mentions ](https://www.g2.com/products/exceed-ai/reviews?filters%5Bsentiment_snippet%5D=2457078&qs=pros-and-cons#reviews) See Related User Reviews JP Jojo p. Small-Business (50 or fewer emp.) 5.0/5 "Revolutionized Our Lead Engagement Process" What do you like about Exceed.ai? I love using Exceed.ai for its ability to automatically qualify and engage leads through conversational AI, freeing up our sales team to focus on clos RR Ricky R. 4.0/5 "AI-Powered Tool that Simplifies Lead Management and Outreach" What do you like about Exceed.ai? I use Exceed.ai to make our lead engagement and sales outreach much easier. It helps manage conversations with prospects through AI-powered emails and ##### 4. Automation Ease Users love the **automation ease** of Exceed.ai, enhancing lead engagement and saving valuable time for the sales team. [ See 2 mentions ](https://www.g2.com/products/exceed-ai/reviews?filters%5Bsentiment_snippet%5D=2457121&qs=pros-and-cons#reviews) See Related User Reviews JP Jojo p. Small-Business (50 or fewer emp.) 5.0/5 "Revolutionized Our Lead Engagement Process" What do you like about Exceed.ai? I love using Exceed.ai for its ability to automatically qualify and engage leads through conversational AI, freeing up our sales team to focus on clos ![Navanitha P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Navanitha P.") NP Navanitha P. Mid-Market (51-1000 emp.) 4.5/5 "Transforms Lead Engagement with Automated Precision" What do you like about Exceed.ai? I like that Exceed.ai provides prompt and consistent communication 24/7, which ensures that every lead receives an immediate and well-structured respo ##### 5. Efficiency Users appreciate the **efficiency** of Exceed.ai, as it automates lead engagement and streamlines sales processes significantly. [ See 2 mentions ](https://www.g2.com/products/exceed-ai/reviews?filters%5Bsentiment_snippet%5D=2456903&qs=pros-and-cons#reviews) See Related User Reviews JP Jojo p. Small-Business (50 or fewer emp.) 5.0/5 "Revolutionized Our Lead Engagement Process" What do you like about Exceed.ai? I love using Exceed.ai for its ability to automatically qualify and engage leads through conversational AI, freeing up our sales team to focus on clos RR Ricky R. 4.0/5 "AI-Powered Tool that Simplifies Lead Management and Outreach" What do you like about Exceed.ai? I use Exceed.ai to make our lead engagement and sales outreach much easier. It helps manage conversations with prospects through AI-powered emails and ### 5 Cons or Disadvantages of Exceed.ai ##### 1. AI Limitations Users note the **AI's tendency to give up quickly** on technical inquiries, affecting the overall user experience. [ See 2 mentions ](https://www.g2.com/products/exceed-ai/reviews?filters%5Bsentiment_snippet%5D=2457101&qs=pros-and-cons#reviews) See Related User Reviews JP Jojo p. Small-Business (50 or fewer emp.) 5.0/5 "Revolutionized Our Lead Engagement Process" What do you dislike about Exceed.ai? Sometimes the AI gives up too fast on technical questions and just says 'let me get someone to help you' instead of actually trying to answer, which f ![Navanitha P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Navanitha P.") NP Navanitha P. Mid-Market (51-1000 emp.) 4.5/5 "Transforms Lead Engagement with Automated Precision" What do you dislike about Exceed.ai? Reporting and Analytics could be more detailed and customized. The AI responses are sometimes rigid when the situation is complex and tough to handle. ##### 2. Limited Customization Users find **limited customization** in Exceed.ai, making advanced workflows and personalization somewhat challenging to implement. [ See 2 mentions ](https://www.g2.com/products/exceed-ai/reviews?filters%5Bsentiment_snippet%5D=2457012&qs=pros-and-cons#reviews) See Related User Reviews RR Ricky R. 4.0/5 "AI-Powered Tool that Simplifies Lead Management and Outreach" What do you dislike about Exceed.ai? One thing I’ve noticed about Exceed.ai is that while it’s great at handling routine follow-ups, customizing some workflows or responses can be a bit t ![Navanitha P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Navanitha P.") NP Navanitha P. Mid-Market (51-1000 emp.) 4.5/5 "Transforms Lead Engagement with Automated Precision" What do you dislike about Exceed.ai? Reporting and Analytics could be more detailed and customized. The AI responses are sometimes rigid when the situation is complex and tough to handle. ##### 3. Complexity Users feel the **complexity in setup and rigid AI responses** hinder effective use, especially for detailed analytics. [ See 1 mentions ](https://www.g2.com/products/exceed-ai/reviews?filters%5Bsentiment_snippet%5D=2456976&qs=pros-and-cons#reviews) See Related User Reviews ![Navanitha P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Navanitha P.") NP Navanitha P. Mid-Market (51-1000 emp.) 4.5/5 "Transforms Lead Engagement with Automated Precision" What do you dislike about Exceed.ai? Reporting and Analytics could be more detailed and customized. The AI responses are sometimes rigid when the situation is complex and tough to handle. ##### 4. Difficult Setup Users find the **difficult setup** of Exceed.ai can be quite challenging, impacting initial usability and experience. [ See 1 mentions ](https://www.g2.com/products/exceed-ai/reviews?filters%5Bsentiment_snippet%5D=2456914&qs=pros-and-cons#reviews) See Related User Reviews ![Navanitha P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Navanitha P.") NP Navanitha P. Mid-Market (51-1000 emp.) 4.5/5 "Transforms Lead Engagement with Automated Precision" What do you dislike about Exceed.ai? Reporting and Analytics could be more detailed and customized. The AI responses are sometimes rigid when the situation is complex and tough to handle. ##### 5. Inadequate Reporting Users find the **inadequate reporting** on Exceed.ai limiting for deeper insights and customized analytics. [ See 1 mentions ](https://www.g2.com/products/exceed-ai/reviews?filters%5Bsentiment_snippet%5D=2457107&qs=pros-and-cons#reviews) See Related User Reviews ![Navanitha P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Navanitha P.") NP Navanitha P. Mid-Market (51-1000 emp.) 4.5/5 "Transforms Lead Engagement with Automated Precision" What do you dislike about Exceed.ai? Reporting and Analytics could be more detailed and customized. The AI responses are sometimes rigid when the situation is complex and tough to handle. ## Top-Rated Alternatives [ ![Conversica](https://images.g2crowd.com/uploads/product/hd_favicon/e62671351d6f6be5ed16fe8b333f3673/conversica.svg "Conversica") Conversica 4.5/5(187) ](https://www.g2.com/products/conversica/reviews) [ ![Drift](https://images.g2crowd.com/uploads/product/hd_favicon/0dde34d086fccc39e604a4d17950cdb2/drift.svg "Drift") Drift 4.4/5(1,255) ](https://www.g2.com/products/drift/reviews) [ ![Qualified](https://images.g2crowd.com/uploads/product/hd_favicon/1552675057/qualified.svg "Qualified") Qualified 4.9/5(1,540) ](https://www.g2.com/products/qualified/reviews) [ View All Alternatives ](https://www.g2.com/products/exceed-ai/competitors/alternatives) ![Nathan W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nathan W.") NW Nathan W. Senior Manager, SLED Marketing Small-Business (50 or fewer emp.) 3/28/2019 "Sales and Lead Follow-up Simplicity" 5/5 What do you like best about Exceed.ai? The software learns FAST. Our account rep informed us that our Assistant would need a bit of time to learn new answers, but within a few days our Assistant is dutifully deciphering emails and recommending the right answer. Thus far, we've had no issues with AI accuracy. The software is fantastic and simple to use. I picked it up very quickly, and when I got stuck a technical assistant from Exceed was a phone call away. Often, they simply accessed my account to fix my problem without any intervention on my end. Better yet, Exceed.ai actually listens. When I proposed an update that would make the system more usable for me, they actually made the update available across their entire network. All it took was one email, and every customer began experiencing the same improved features. Excellent service! Review collected by and hosted on G2.com. What do you dislike about Exceed.ai? The software is very good, but it does have limitations. It's a bit inflexible - if you're trying to go outside the box, you'll need to get creative. That said, the software does adapt and Exceed's team adapts with it. Exceed understands that our usage of Exceed.AI isn't quite their status quo. They've helped us shape the platform in a way that works for us. It's not a perfect solution, but it's by far the best solution. Review collected by and hosted on G2.com. Recommendations to others considering Exceed.ai: Look no further. We vetted several AI systems - Exceed.AI is the best. The support, technology, and flexibility is second to none. Review collected by and hosted on G2.com. What problems is Exceed.ai solving and how is that benefiting you? We are faced with a great issue: Too many leads, not enough confirmed follow-up. Exceed.AI has helped us guarantee that every lead, from every source, is contacted and thoroughly followed up with after any lead-generating event. This isn't a replacement for human intervention, but it certainly helps to track when leads are being contacted. It's putting our team on a whole new level of efficiency. Review collected by and hosted on G2.com. Show More 10/3/2019 Validated ReviewerSource: Organic TP Tara P. Sales Coordinator/Senior Account Manager Small-Business (50 or fewer emp.) 9/24/2019 "Nice Team, Wonderful Product!" 5/5 What do you like best about Exceed.ai? Hadas and the rest of the team are always so quick to respond to any question or need we may have! They always keep us updated on changes or improvements made in the software. What I love most is Exceed is so EASY to use. Review collected by and hosted on G2.com. What do you dislike about Exceed.ai? The CSVs are time-consuming, but that is really something unavoidable on our end and have nothing to do with Exceed essentially. Review collected by and hosted on G2.com. What problems is Exceed.ai solving and how is that benefiting you? It has given us the ability to reach thousands of prospects across the U.S. without having to hit the phones all day. We have closed many accounts, including several large ones! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Entertainment](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Entertainment") EE Verified User in Entertainment Small-Business (50 or fewer emp.) 4/30/2020 "Increase top of funnel efficency" 5/5 What do you like best about Exceed.ai? The results. Less effort on sifting through initial inbound and outbound interactions, allows for more quality time spent further down the funnel. Review collected by and hosted on G2.com. What do you dislike about Exceed.ai? Like any technology, if you don't put in the time initially to set it up correctly you won't bear the fruits in the long run. Review collected by and hosted on G2.com. What problems is Exceed.ai solving and how is that benefiting you? Time saving while giving prospects a feeling of real interactions Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Logan N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Logan N.") LN Logan N. VP, Revenue Computer Software Small-Business (50 or fewer emp.) 9/20/2019 "The easiest way to scale my team and reduce lead response time" 5/5 What do you like best about Exceed.ai? The service and onboarding was phenomenal. Not only do they have a smart tool, but they have a smart team as well. Review collected by and hosted on G2.com. What do you dislike about Exceed.ai? There's nothing that I dislike so far, excited to see where this product goes. Review collected by and hosted on G2.com. Recommendations to others considering Exceed.ai: If you're on the fence, try it out. It's well worth the investment. Review collected by and hosted on G2.com. What problems is Exceed.ai solving and how is that benefiting you? Exceed.ai has dramatically improved our new lead response time and increase our lead to meeting conversion rates and allows us to act like a sales team 5x our size. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") UA Verified User in Accounting Small-Business (50 or fewer emp.) 1/2/2020 "Good customer service and ease of use" 4.5/5 What do you like best about Exceed.ai? I like the Customer Services rep and she has been very helpful. Review collected by and hosted on G2.com. What do you dislike about Exceed.ai? Sometimes the usability is clumsy. I have had to work around some of the responses but I am making progres. Review collected by and hosted on G2.com. What problems is Exceed.ai solving and how is that benefiting you? Follow ups are getting straightened out. I have benefited from the volume of outreach I could not have done with out exceed. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Eric E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eric E.") EE Eric E. Co-Founder & CRO Small-Business (50 or fewer emp.) 3/8/2020 "Innovative way of doing SDR" 4/5 What do you like best about Exceed.ai? Exceed remembers to follow up constantly Review collected by and hosted on G2.com. What do you dislike about Exceed.ai? Manual intervention still required for certain actions Review collected by and hosted on G2.com. What problems is Exceed.ai solving and how is that benefiting you? Demo's are being booked automatically. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Harold T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harold T.") HT Harold T. Partner / Chief Operations Officer Internet Small-Business (50 or fewer emp.) 3/28/2019 "Excellent customer service, continual improvement" 4.5/5 What do you like best about Exceed.ai? I like that they are constantly working on improving their system based on customer feedback. Since using Exceed we've been able to significantly increase our website conversion rate, which has led to savings in marketing ad spend. Exceed has been able to pay for itself. Review collected by and hosted on G2.com. What do you dislike about Exceed.ai? There are occasional bugs leading to downtime in the service, however they have made up for it by providing an appropriate discount on the related invoice. Code is on the large side and not fully optimized for fast delivery that slows down the page load time. Review collected by and hosted on G2.com. Recommendations to others considering Exceed.ai: Exceed's team truly cares about improving the product and customer experience. They are very communicative and provide thorough, frequent and regular support. The software is very customizable, and becoming increasingly more powerful each month they improve the code and release it. When there are occasional bugs with the software that leads to downtime, Exceed provides compensation via a discount on the related invoice which is excellent customer service and practice. We've reviewed several AI and chat related SAAS solutions, and Exceed is the only one with its level of customization and integration (especially for Zoho CRM). Although more expensive than competitors, it has more than paid for itself by generating a record number of pre-qualified leads for our sales team and we foresee a long-term relationship with Exceed. Review collected by and hosted on G2.com. What problems is Exceed.ai solving and how is that benefiting you? We are solving the issue of website lead conversion and prequalification, which has lead to the benefit of a record number of prequalified leads for the sales reps. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Nicole C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicole C.") NC Nicole C. Chief Executive Officer Small-Business (50 or fewer emp.) 8/5/2019 "The GOAT - Best AI Platform on the market today" 5/5 What do you like best about Exceed.ai? This service delivers on its promise consistently and reliably. Review collected by and hosted on G2.com. What do you dislike about Exceed.ai? I got in with them on the ground level so I knew what to expect. Their service has evolved so much it's not even funny! I love these guys! Review collected by and hosted on G2.com. Recommendations to others considering Exceed.ai: Keep an open mind and this will do way more than you expected it to do. Review collected by and hosted on G2.com. What problems is Exceed.ai solving and how is that benefiting you? Lead generation, email automation. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Gaetano Nino D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gaetano Nino D.") GD Gaetano Nino D. Head of Growth & Demand Gen Enterprise (\> 1000 emp.) 1/20/2019 "Awaken your dark leads with automation!" 4.5/5 What do you like best about Exceed.ai? I like that we are able to contact leads and pre-qualify them WITHOUT using an actual sales rep. The leads only get routed to a live rep after Exceed makes a certain number of interactions with the prospect, and it's likely that the prospect is interested in having a conversation with a rep. Review collected by and hosted on G2.com. What do you dislike about Exceed.ai? I dislike that in order to scale, you kind of need a FT person managing Exceed. Imagine that you have thousands of leads being contacted per week - not every lead is going to give a crystal clear yes or no answer - so obscure responses from leads need to be interpreted by a human. You can set "answers" in advance to try and mitigate this, but ultimately to be successful you will need a FT resource to manage Exceed. Review collected by and hosted on G2.com. Recommendations to others considering Exceed.ai: Make sure you have great email templates ready to go before using Exceed - this will make things a lot easier. Review collected by and hosted on G2.com. What problems is Exceed.ai solving and how is that benefiting you? Here are the main benefits: - Awakening dark leads / following up with cold leads at scale with Exceed's automation. - Giving sales reps their best "at bats" by routing leads that have best propensity to buy. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic RZ Refael Z. Co-founder and CEO Small-Business (50 or fewer emp.) 12/13/2018 "Best investment we made in 2018" 5/5 What do you like best about Exceed.ai? Exceed.ai has a very measurable ROI and after 2-3 month it was clear it is here to stay. I liked that the product was so easy to use as well as the fact that it automated a lot of the manual error prone tasks that our team was doing on a daily basis to try and manage my leads. Exceed.ai’s virtual sales assistant was able to touch all the leads that I were not getting worked and following up with, as well as qualifying the ones that were ready to chat to me. I also really benefited from the meeting scheduler which is embedded in the system and sets up meetings with leads directly through an email. Review collected by and hosted on G2.com. What do you dislike about Exceed.ai? The pricing scheme based around the number of leads does not lend itself well to our business model. I must admit the team at exceed made the economics work for us after we explained to them why we need to think of the pricing differently. Review collected by and hosted on G2.com. Recommendations to others considering Exceed.ai: While we were a little skeptic when we started, it is worth trying. Ask for the 3 month proof of concept. It is a great way to try the product and see the value for yourself. Not every business is the same but for us it works like a charm. Review collected by and hosted on G2.com. What problems is Exceed.ai solving and how is that benefiting you? WE get lots of leads, free signup and inbound inquiries Exceed allowed us to touch and follow up with all my leads even the leads we with low priority. They were able to generated 30% more qualified meeting which were scheduled directly on our reps calendar. Reducing the cost of hiring and training more sales development reps. We were about to hire an SDR and decided to give Exceed a try. We decided we can continue without an SDR for the time being. Review collected by and hosted on G2.com. 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