--- title: Exceed.ai Reviews meta_title: 'Exceed.ai Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 88 reviews by the users' company size, role or industry to find out how Exceed.ai works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 88 scale: '5' date_modified: '2026-07-13' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Exceed.ai Reviews **Vendor:** Genesys **Category:** [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant) **Average Rating:** 4.6/5.0 **Total Reviews:** 88 ## About Exceed.ai Exceed.ai is a conversational marketing platform that helps marketers drive more pipeline from email and website visitors. Exceed AI Assistant works 24/7/365 alongside humans to ensure every lead is followed up with, nurtured, and qualified using two-way email conversations. When a lead is qualified and ready to talk to a human it will go ahead and book a meeting directly on your rep’s calendar. It also automatically updates your CRM and marketing automation platform with the latest lead status when leads are qualified, change jobs, leave the company, are not the right person, or ask to be contacted at a later time. Learn how leading companies like Elkem, On24, SugarCRM, Hearst, Comeet and others use Exceed.ai to Exceed their goals at https://exceed.ai/ Businesses use Exceed for: 1. Inbound lead follow up - Immediately respond to and follow-up with incoming leads 2. Convert website visitors into leads via chatbot 3. Qualify leads (MQLs) - Verify a lead's intent and qualify before handing it to sales 4. Sales touched but unresponsive - Follow-up after a rep has attempted outreach but the lead has been unresponsive. 5. Activation of cold/dormant leads - Initiate contact with prospects that previously expressed interest 6. Up-sell - Readout to free users to identify if they are ready to converse with a human rep 7. Low scoring and recently engaged leads - Reach out to leads that recently engaged in low-scoring, first-touch activities like content syndication, social media etc ## Exceed.ai Pros & Cons **What users like:** - Users value the **automation** features of Exceed.ai, enhancing lead engagement and freeing sales teams to focus on closing deals. (3 reviews) - Users value the **automation of lead qualification and engagement** through Exceed.ai, significantly enhancing efficiency and boosting sales outcomes. (3 reviews) - Users praise Exceed.ai for its **effective lead generation through automation** , enhancing engagement and freeing sales teams to close deals. (3 reviews) - Users love the **automation ease** of Exceed.ai, enhancing lead engagement and freeing sales teams for closing deals. (2 reviews) - Users value the **efficiency** of Exceed.ai, streamlining lead management and freeing up sales teams for more important tasks. (2 reviews) - Features (2 reviews) - Time-saving (2 reviews) - Communication (1 reviews) - CRM Integration (1 reviews) - Customizability (1 reviews) **What users dislike:** - Users find the **AI's tendency to give up quickly** on technical questions frustrating and unhelpful. (2 reviews) - Users feel the **limited customization** options in Exceed.ai make it challenging to optimize workflows and personalizations. (2 reviews) - Users find the **complexity in setup and rigid AI responses** to hinder effective reporting and analytics features. (1 reviews) - Users find the **difficult setup** of Exceed.ai to be a barrier that complicates getting started effectively. (1 reviews) - Users find the **inadequate reporting** of Exceed.ai limiting, seeking more customization and deeper insights for better analysis. (1 reviews) - Integration Issues (1 reviews) - Intuitiveness (1 reviews) - Learning Curve (1 reviews) - Limited Features (1 reviews) - Limited Social Media Integration (1 reviews) ## Exceed.ai Reviews ### 1. A must-have solution for Marketing and Sales teams **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2020 **What do you like best about Exceed.ai?** Exceed has been tremendously helpful in our work. It's easily automated with our CRM, has a good interface and provides full data that we need for evaluating results. While we were generating a good number of leads, we were struggling to move them down the funnel quickly enough (even with a solid marketing automation platform like Hubspot.) At the same time, SDRs were wasting a lot of time trying to get replies from prospects and schedule demo calls. We wanted our SDR team to focus on the most value generating activities and avoid repetitive manual tasks. Exceed started generating strong results almost immediately. We were able to convert a lot more leads into SQLs and create several Opportunities in a short period of time. **What do you dislike about Exceed.ai?** There are some minor technical issues that we have to be careful about, mostly to do with lead status integration between Exceed and Hubspot. It's all manageable though, and Exceed has a great customer success team, which supports us along the way. **What problems is Exceed.ai solving and how is that benefiting you?** We had issues with contacting prospects in a systematic manner. Exceed allowed us to have long sequences for each prospect category. ### 2. Excellent product and exceptional customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron W. | Chief Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2020 **What do you like best about Exceed.ai?** I appreciate the support from the team at Exceed.AI. My customer success contact, Hadas, reviews my account and performance bi-weekly to make sure that I am getting the best use of their product. Unlike most technology vendors, this is not a "sign the agreement and you're on your own" type of arrangement. My business relies heavily on customer engagement and I tend to hold our partners to the same degree of excellence that we exhibit. Exceed.AI has more than surpassed my expectations. **What do you dislike about Exceed.ai?** I would like to see more native integrations, however my company uses more proprietary and smaller technologies that it likely doesn't make sense to natively have integrations for. There is always a solution, though. **Recommendations to others considering Exceed.ai:** This solution works as promised, and the customer support is exceptional. **What problems is Exceed.ai solving and how is that benefiting you?** We are able to further extend our follow up reach and frequency with potential customers we may have otherwise missed. I have realized the benefit to having a "safety net" for our CRM. This allows us to improve our customer engagement in a way we were unable to without this technology. ### 3. Conversational Marketing Success **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2021 **What do you like best about Exceed.ai?** The ability to edit outgoing messages. The ease of setting up new AI conversations. The price. **What do you dislike about Exceed.ai?** Sometimes a lack of error messages. i.e. if we set up a new conversation and make an error, it just doesn't work rather than tell us why. **Recommendations to others considering Exceed.ai:** If you're coming from a similar product then you'll see the flexibility of this system outpaces everything else. If you're considering using AI in replacement of traditional marketing then the benefits will amaze you. **What problems is Exceed.ai solving and how is that benefiting you?** Inbound lead qualification, Lost lead qualification, Outbound prospecting. The email open rates and level of response are exponentially higher than traditional marketing methods. ### 4. Reviewing Exceed for Supporting CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2021 **What do you like best about Exceed.ai?** I like the ability to automate and ensure that follow up is done timely. **What do you dislike about Exceed.ai?** There are some issues with integration in Salesforce and some of the rules dont appear to be followed. **What problems is Exceed.ai solving and how is that benefiting you?** More frequent customer contact. Provides automated follow up ### 5. Experience working with Exceed **Rating:** 2.5/5.0 stars **Reviewed by:** Keren H. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2021 **What do you like best about Exceed.ai?** Saves me time doing follow-ups on my leads **What do you dislike about Exceed.ai?** Takes too much time to send an email, too many steps required to start working with the platform, unable to add more emails on the Cc handover email **What problems is Exceed.ai solving and how is that benefiting you?** Saves me time to do follow-ups on leads, helps me track hot leads, and organizes them in a convenient matter. ### 6. I like Exceed but we're taking time to work through all the cracks **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 29, 2021 **What do you like best about Exceed.ai?** I like that the AI follows up with our clients. **What do you dislike about Exceed.ai?** So far, the system integration could be better. But it could be down to our internal beta test. **What problems is Exceed.ai solving and how is that benefiting you?** Exceed is following up with clients when they are unresponsive. ### 7. Extremely helpful and on top of prospects. Great tool. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Venture Capital & Private Equity | Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2021 **What do you like best about Exceed.ai?** The persistence of emails and outreach to multiple leads **What do you dislike about Exceed.ai?** there are times where a follow up is not needed. **What problems is Exceed.ai solving and how is that benefiting you?** Outreach to as many leads as possible. This tool has helped alot ### 8. Exceed Works Like A Champ **Rating:** 5.0/5.0 stars **Reviewed by:** Lance W. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2020 **What do you like best about Exceed.ai?** Exceed is excellent at augmenting the work that real sales people do to book qualifying meetings with an AI platform that just works. It helps with a variety of different use cases where repetitive work is required to get a prospect to a meeting with a sales person and the sales team loves it when a meeting from Exceed shows up on their calendar. **What do you dislike about Exceed.ai?** The AI was a little unsettling at first but once we became accustomed to it we started referring to virtual assistants as real people. **Recommendations to others considering Exceed.ai:** Exceed is a good product and the Exceed team is a pleasure to do business with, they really want their customers to be successful with the product. **What problems is Exceed.ai solving and how is that benefiting you?** We are using Exceed for recycling and remarketing leads as well as cold sales. The benefit is more pipeline being generated with little effort on behalf of our business development team. The pipeline is 100% incremental and Exceed is easily paying for itself. ### 9. automation could use alot of improvement to prevent errors **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Venture Capital & Private Equity | Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2021 **What do you like best about Exceed.ai?** i mean it's not a bad system if it actually worked as designed to. **What do you dislike about Exceed.ai?** needlessly and continuously reaching out to contacts **What problems is Exceed.ai solving and how is that benefiting you?** sales calls, looks good having an assitant. ### 10. Easy and Powerful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2021 **What do you like best about Exceed.ai?** The simplicity of the platform. I can set it and let it run and the results flow in! **What do you dislike about Exceed.ai?** Nothing, it's easy to use and we have no worries. **What problems is Exceed.ai solving and how is that benefiting you?** We are solving re-engagment. I realized the benefit of the flow. ### 11. great product **Rating:** 4.0/5.0 stars **Reviewed by:** Ohad L. | Sales Development Rep, Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2021 **What do you like best about Exceed.ai?** The smart suggestions and independent response recognizing. And also the integration with external software and apps. **What do you dislike about Exceed.ai?** I'm missing more insights, tips and advices. **What problems is Exceed.ai solving and how is that benefiting you?** Automated emails, automated responses, meeting scheduling is still not 100% smooth ### 12. Exceed.ai delivers the best conversational email technology I've ever used **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2021 **What do you like best about Exceed.ai?** The system is extremely intuitive and the AI can handle 95% of all conversations with the prospect **What do you dislike about Exceed.ai?** There is nothing to dislike about Exceed.ai **Recommendations to others considering Exceed.ai:** Exceed.ai provides are far better experience, and cost, compared to the other option on the market. **What problems is Exceed.ai solving and how is that benefiting you?** We collaborate with hundreds of clients to enable them with technology for prospecting and lead follow-up. Exceed is one of our secret weapons in the tech stack. ### 13. No sales B2B sales organisation should be without Exceed! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2020 **What do you like best about Exceed.ai?** Though the Exceed platform you have a group of virtual SDRs that operate at scale across all timezones, personalizing the outreach as they go. The platform's artificial intelligence and machine learning does the heavy lifting of the lead generation and lead qualification processes, leaving the human SDRs to focus on low touch / high-value activities. Outside of the platform, Exceed's customer service is out of this world, a true 'white-glove' experience led by Hadas and her colleagues, from initial onboarding to regular weekly / bi-weekly catch-ups nothing was too much trouble. As with the virtual SDRs the Exceed CSM team was always on hand whenever we needed them. **What do you dislike about Exceed.ai?** Adding a PDF to a message has a size restriction of 500mb, Use you can add a URL pointing to a document but sometimes you just want to add a document and 500mb can be a little restrictive. Outside of that... I wouldn't change Exceed for the World! **Recommendations to others considering Exceed.ai:** Think through the data you are adding to the platform, all of which can be used to assist with segmentation and personalization. Rubbish in / Rubbish out. **What problems is Exceed.ai solving and how is that benefiting you?** Our use of Exceed is to undertake cold outreach to net new leads. All leads are within our target audience but aren't necessarily know to us. We have run a program of outreach sequences to assess the virtual SDRs' capabilities to engage versus that of our actual SDRs. Given the virtual SDRs capabilities to process and manage volume. the virtual SDRs constantly met or outperformed the actual SDR. So much so that we have modified our entire outreach strategy, leaving the virtual SDRs to perform the mass tasks, with the physical SDRs focused on small net fishing tactics. ### 14. Exceed is the perfect blend of an SDR and email marketing! **Rating:** 5.0/5.0 stars **Reviewed by:** Kristen O. | Chief Marketing Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2020 **What do you like best about Exceed.ai?** Obviously exceed is a fantastic tech tool, but I think the thing that has been most remarkable is how supportive and hands-on they've been when it comes to supporting our success with the tool. I really appreciate how active they've been in making sure that we're getting the most of the tool! **What do you dislike about Exceed.ai?** It would be great if we could use their calendar/meeting scheduler outside the system, but it still works well for our purposes. **Recommendations to others considering Exceed.ai:** Be sure that you have the time and energy to devote to creating your email campaigns upfront. After that first heavy lift, things go really smoothly, and you'll be shocked at home many of your emails get a response. **What problems is Exceed.ai solving and how is that benefiting you?** We were able to automate some of our SDR and BDR outreach, and replace our chat tool with something far more automated. ### 15. Exceed **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2021 **What do you like best about Exceed.ai?** The response selection is so easier to manage and editing responses is easier. **What do you dislike about Exceed.ai?** Sometimes it's hard to stop a follow up. **What problems is Exceed.ai solving and how is that benefiting you?** Communication is easier to our members. ### 16. Excellent tool assisting on the day to day workload **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2021 **What do you like best about Exceed.ai?** I like that exceed saves me time formulating repetitive responses **What do you dislike about Exceed.ai?** Can't think of anything that I strongly dislike **Recommendations to others considering Exceed.ai:** It is a wonderful and easy tool to use. **What problems is Exceed.ai solving and how is that benefiting you?** Exceed makes it easier to follow up with leads that may have fallen through the cracks ### 17. A game changing tool for sales and marketing! **Rating:** 5.0/5.0 stars **Reviewed by:** Eyal E. | CEO and Co-founder, Mid-Market (51-1000 emp.) **Reviewed Date:** January 05, 2020 **What do you like best about Exceed.ai?** In no time at all, Exceed has already paid for itself - a real game changer. Exceed makes it possible for us to follow-up with any lead from any source immediately. Now our sales team gets a steady stream of qualified meetings booked for them. **What do you dislike about Exceed.ai?** Writing conversational emails is a new skill we needed to develop, but the team has been great by providing us with templates and feedback. **Recommendations to others considering Exceed.ai:** Think of this as a tool that bridges marketing and sales. You'll get better results if both departments work together with it. **What problems is Exceed.ai solving and how is that benefiting you?** We generate many leads daily and have thousands of leads in our CRM, but there's no way to contact and qualify all of them. Exceed gives us the added sales capacity to contact more of our leads and find new sales opportunities. ### 18. This technology makes sense, never forget about a follow up again **Rating:** 5.0/5.0 stars **Reviewed by:** Amir R. | CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2020 **What do you like best about Exceed.ai?** I like the fact that technology keeps learning. It seems to get better and better over time, their product team also listens to our feedback requests. **What do you dislike about Exceed.ai?** I dislike spending money on software in general since this is a new space, It's not the easiest to set up you need to have some experience with inbound lead follow up. **Recommendations to others considering Exceed.ai:** Make sure you are generating enough inbound leads to make sure to come on. **What problems is Exceed.ai solving and how is that benefiting you?** Mainly for our customers that have amounts of inbound leads that need to be followed up with. We noticed a 15% increase in MQL - SQL conversation for accounts we deployed Exceed.ai with. ### 19. Intelligence Software **Rating:** 4.5/5.0 stars **Reviewed by:** Moataz M. | Directional Driller, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2020 **What do you like best about Exceed.ai?** Meeting scheduler, it's a strong point plus the lead qualification. **What do you dislike about Exceed.ai?** At some point not represent the lead very accurately. **Recommendations to others considering Exceed.ai:** It has a great technical support guide you step by step and help the beginner to move forward very fast. **What problems is Exceed.ai solving and how is that benefiting you?** Its give you a hand to identify your best leads ### 20. A continuously improving tech company that listens to customers **Rating:** 5.0/5.0 stars **Reviewed by:** Parrish O. | President, Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2020 **What do you like best about Exceed.ai?** - The interface is new and up to date. - Easy to use and set up. - Great one-on-one customer support. - Direct line of communication to the CEO, CTO, and Senior support. **What do you dislike about Exceed.ai?** -Mobile use is a little difficult (they've said they are improving this) -It is certainly an investment from a price perspective, so ensure you budget for it - **Recommendations to others considering Exceed.ai:**

Speak with them, and inquire whether all your needs will be fulfilled, and if not, whether it is planned for the future.

**What problems is Exceed.ai solving and how is that benefiting you?** We have a relatively small sales team, so handling all of our outgoing messaging and responses for new members was a real struggle. This allows us to manage it in a very personal way. ### 21. Sales and Lead Follow-up Simplicity **Rating:** 5.0/5.0 stars **Reviewed by:** Nathan W. | Senior Manager, SLED Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2019 **What do you like best about Exceed.ai?** The software learns FAST. Our account rep informed us that our Assistant would need a bit of time to learn new answers, but within a few days our Assistant is dutifully deciphering emails and recommending the right answer. Thus far, we've had no issues with AI accuracy. The software is fantastic and simple to use. I picked it up very quickly, and when I got stuck a technical assistant from Exceed was a phone call away. Often, they simply accessed my account to fix my problem without any intervention on my end. Better yet, Exceed.ai actually listens. When I proposed an update that would make the system more usable for me, they actually made the update available across their entire network. All it took was one email, and every customer began experiencing the same improved features. Excellent service! **What do you dislike about Exceed.ai?** The software is very good, but it does have limitations. It's a bit inflexible - if you're trying to go outside the box, you'll need to get creative. That said, the software does adapt and Exceed's team adapts with it. Exceed understands that our usage of Exceed.AI isn't quite their status quo. They've helped us shape the platform in a way that works for us. It's not a perfect solution, but it's by far the best solution. **Recommendations to others considering Exceed.ai:** Look no further. We vetted several AI systems - Exceed.AI is the best. The support, technology, and flexibility is second to none. **What problems is Exceed.ai solving and how is that benefiting you?** We are faced with a great issue: Too many leads, not enough confirmed follow-up. Exceed.AI has helped us guarantee that every lead, from every source, is contacted and thoroughly followed up with after any lead-generating event. This isn't a replacement for human intervention, but it certainly helps to track when leads are being contacted. It's putting our team on a whole new level of efficiency. ### 22. Nice Team, Wonderful Product! **Rating:** 5.0/5.0 stars **Reviewed by:** Tara P. | Sales Coordinator/Senior Account Manager , Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2019 **What do you like best about Exceed.ai?** Hadas and the rest of the team are always so quick to respond to any question or need we may have! They always keep us updated on changes or improvements made in the software. What I love most is Exceed is so EASY to use. **What do you dislike about Exceed.ai?** The CSVs are time-consuming, but that is really something unavoidable on our end and have nothing to do with Exceed essentially. **What problems is Exceed.ai solving and how is that benefiting you?** It has given us the ability to reach thousands of prospects across the U.S. without having to hit the phones all day. We have closed many accounts, including several large ones! ### 23. Increase top of funnel efficency **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2020 **What do you like best about Exceed.ai?** The results. Less effort on sifting through initial inbound and outbound interactions, allows for more quality time spent further down the funnel. **What do you dislike about Exceed.ai?** Like any technology, if you don't put in the time initially to set it up correctly you won't bear the fruits in the long run. **What problems is Exceed.ai solving and how is that benefiting you?** Time saving while giving prospects a feeling of real interactions ### 24. The easiest way to scale my team and reduce lead response time **Rating:** 5.0/5.0 stars **Reviewed by:** Logan N. | VP, Revenue, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2019 **What do you like best about Exceed.ai?** The service and onboarding was phenomenal. Not only do they have a smart tool, but they have a smart team as well. **What do you dislike about Exceed.ai?** There's nothing that I dislike so far, excited to see where this product goes. **Recommendations to others considering Exceed.ai:** If you're on the fence, try it out. It's well worth the investment. **What problems is Exceed.ai solving and how is that benefiting you?** Exceed.ai has dramatically improved our new lead response time and increase our lead to meeting conversion rates and allows us to act like a sales team 5x our size. ### 25. Good customer service and ease of use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** January 02, 2020 **What do you like best about Exceed.ai?** I like the Customer Services rep and she has been very helpful. **What do you dislike about Exceed.ai?** Sometimes the usability is clumsy. I have had to work around some of the responses but I am making progres. **What problems is Exceed.ai solving and how is that benefiting you?** Follow ups are getting straightened out. I have benefited from the volume of outreach I could not have done with out exceed. ### 26. Innovative way of doing SDR **Rating:** 4.0/5.0 stars **Reviewed by:** Eric E. | Co-Founder & CRO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2020 **What do you like best about Exceed.ai?** Exceed remembers to follow up constantly **What do you dislike about Exceed.ai?** Manual intervention still required for certain actions **What problems is Exceed.ai solving and how is that benefiting you?** Demo's are being booked automatically. ### 27. Excellent customer service, continual improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Harold T. | Partner / Chief Operations Officer, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2019 **What do you like best about Exceed.ai?** I like that they are constantly working on improving their system based on customer feedback. Since using Exceed we've been able to significantly increase our website conversion rate, which has led to savings in marketing ad spend. Exceed has been able to pay for itself. **What do you dislike about Exceed.ai?** There are occasional bugs leading to downtime in the service, however they have made up for it by providing an appropriate discount on the related invoice. Code is on the large side and not fully optimized for fast delivery that slows down the page load time. **Recommendations to others considering Exceed.ai:** Exceed's team truly cares about improving the product and customer experience. They are very communicative and provide thorough, frequent and regular support. The software is very customizable, and becoming increasingly more powerful each month they improve the code and release it. When there are occasional bugs with the software that leads to downtime, Exceed provides compensation via a discount on the related invoice which is excellent customer service and practice. We've reviewed several AI and chat related SAAS solutions, and Exceed is the only one with its level of customization and integration (especially for Zoho CRM). Although more expensive than competitors, it has more than paid for itself by generating a record number of pre-qualified leads for our sales team and we foresee a long-term relationship with Exceed. **What problems is Exceed.ai solving and how is that benefiting you?** We are solving the issue of website lead conversion and prequalification, which has lead to the benefit of a record number of prequalified leads for the sales reps. ### 28. The GOAT - Best AI Platform on the market today **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole C. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2019 **What do you like best about Exceed.ai?** This service delivers on its promise consistently and reliably. **What do you dislike about Exceed.ai?** I got in with them on the ground level so I knew what to expect. Their service has evolved so much it's not even funny! I love these guys! **Recommendations to others considering Exceed.ai:** Keep an open mind and this will do way more than you expected it to do. **What problems is Exceed.ai solving and how is that benefiting you?** Lead generation, email automation. ### 29. Awaken your dark leads with automation! **Rating:** 4.5/5.0 stars **Reviewed by:** Gaetano Nino D. | Head of Growth & Demand Gen, Enterprise (> 1000 emp.) **Reviewed Date:** January 20, 2019 **What do you like best about Exceed.ai?** I like that we are able to contact leads and pre-qualify them WITHOUT using an actual sales rep. The leads only get routed to a live rep after Exceed makes a certain number of interactions with the prospect, and it's likely that the prospect is interested in having a conversation with a rep. **What do you dislike about Exceed.ai?** I dislike that in order to scale, you kind of need a FT person managing Exceed. Imagine that you have thousands of leads being contacted per week - not every lead is going to give a crystal clear yes or no answer - so obscure responses from leads need to be interpreted by a human. You can set "answers" in advance to try and mitigate this, but ultimately to be successful you will need a FT resource to manage Exceed. **Recommendations to others considering Exceed.ai:** Make sure you have great email templates ready to go before using Exceed - this will make things a lot easier. **What problems is Exceed.ai solving and how is that benefiting you?** Here are the main benefits: - Awakening dark leads / following up with cold leads at scale with Exceed's automation. - Giving sales reps their best "at bats" by routing leads that have best propensity to buy. ### 30. Best investment we made in 2018 **Rating:** 5.0/5.0 stars **Reviewed by:** Refael Z. | Co-founder and CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2018 **What do you like best about Exceed.ai?** Exceed.ai has a very measurable ROI and after 2-3 month it was clear it is here to stay. I liked that the product was so easy to use as well as the fact that it automated a lot of the manual error prone tasks that our team was doing on a daily basis to try and manage my leads. Exceed.ai’s virtual sales assistant was able to touch all the leads that I were not getting worked and following up with, as well as qualifying the ones that were ready to chat to me. I also really benefited from the meeting scheduler which is embedded in the system and sets up meetings with leads directly through an email. **What do you dislike about Exceed.ai?** The pricing scheme based around the number of leads does not lend itself well to our business model. I must admit the team at exceed made the economics work for us after we explained to them why we need to think of the pricing differently. **Recommendations to others considering Exceed.ai:** While we were a little skeptic when we started, it is worth trying. Ask for the 3 month proof of concept. It is a great way to try the product and see the value for yourself. Not every business is the same but for us it works like a charm. **What problems is Exceed.ai solving and how is that benefiting you?** WE get lots of leads, free signup and inbound inquiries Exceed allowed us to touch and follow up with all my leads even the leads we with low priority. They were able to generated 30% more qualified meeting which were scheduled directly on our reps calendar. Reducing the cost of hiring and training more sales development reps. We were about to hire an SDR and decided to give Exceed a try. We decided we can continue without an SDR for the time being. ### 31. Great platform and great company to work with! **Rating:** 5.0/5.0 stars **Reviewed by:** Mark G. | Business Development Representative, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2018 **What do you like best about Exceed.ai?** I liked how it allowed me to properly engage leads which had fallen off or were dormant in our CRM. Exceed gave me the freedom to work on my existing pipeline while running many different targeted sequences in the background. **What do you dislike about Exceed.ai?** Initially, it was quite a bit different to understand all the features available as it was different from a previous service of mine. Once I got used to it there was really no looking back. **Recommendations to others considering Exceed.ai:** Definitely give it a trial and start off by A|B testing different approaches and you will find one that works. **What problems is Exceed.ai solving and how is that benefiting you?** The main benefit that Exceed gave me and the team was freeing up time and effort in A|B testing our approach. It was very easy to measure which style or email was driving the engagement and this was used to influence any other outreach as well. ### 32. A must have tool for nurturing and qualifying leads! **Rating:** 5.0/5.0 stars **Reviewed by:** Sagee B. | Co-CEO, CPO, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2018 **What do you like best about Exceed.ai?** Exceed.ai is the employee that is always online. Not only does it respond, nurture and qualify leads in a timely manner, but we were able to touch all the leads we weren’t getting around to engage with. We didn’t have to worry about setting up meetings manually, or leads dropping off when a meeting needed to be scheduled - Exceed.ai’s meeting scheduling feature took care of all that for us. It also answered user questions and was able to learn and optimize when it was unsure of something. Amazing! **What do you dislike about Exceed.ai?** It would be nice to see a better reporting breakdown on the follow-up emails sent (I do know this is something that the team is already working on). **Recommendations to others considering Exceed.ai:** It really is like having an extra sales person that you don’t have to worry about. It is definitely worth it. **What problems is Exceed.ai solving and how is that benefiting you?** it cuts a lot of the time the sales team is spending on manual follow-up and helps us reduce the amount of unnecessary errors in the process. As mentioned above, we have also been able to engage leads that would have sat collecting dust otherwise. ### 33. Exceeded expectations. **Rating:** 5.0/5.0 stars **Reviewed by:** Amoroso G. | Co-founder & director fpesa®, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2019 **What do you like best about Exceed.ai?** We searched for several bot solutions but only Exceed gave us the flexibility we needed by allowing us an API integration. Their customer success ethos is the best we've experienced. They really work closely with you to make sure their product is helping you achieve your business goals. **What do you dislike about Exceed.ai?** Probably just that I'm not an expert user. **Recommendations to others considering Exceed.ai:** If you need a cost-effective AI sales operations solution, with API access, you have to take a look at these guys. **What problems is Exceed.ai solving and how is that benefiting you?** Our application generates lots of enquiries on first contact. We would need a full team just for handling queries which was simply not practical or economic for a start-up. ### 34. Awesome tool for lead qualification and nurturing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2018 **What do you like best about Exceed.ai?** Exceed saves us a significant amount of time in qualifying and nurturing leads, and also helps us prompt leads to schedule calls with our sales team. It's a must-have tool for anyone who wants to personalize lead outreach at scale. **What do you dislike about Exceed.ai?** Nothing in particular. Great tool overall. **What problems is Exceed.ai solving and how is that benefiting you?** Exceed helps us reach out to leads in a personal way at scale. People think that it's actually a human reaching out to them, but it's actually an AI tool. Also, great work on behalf of the Customer Success team for helping us hit the ground running. ### 35. Exceed.ai delivers results! **Rating:** 5.0/5.0 stars **Reviewed by:** Omer T. | Co-Founder and CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2018 **What do you like best about Exceed.ai?** Exceed.ai allowed us to touch double the number of leads than we usually would have in a month. The system was able to answer questions, respond to objections and handover leads to the sales rep once it had been qualified - without a sales rep getting involved! One of my best features is the meeting scheduler that sets up meetings with leads directly through the email which removes the manual back and forth. **What do you dislike about Exceed.ai?** I wish there were more reporting metrics that we could see from the user side. **Recommendations to others considering Exceed.ai:** Consider the amount of leads that you would like Exceed.ai to handle for you. We found our results were better when a bigger batch of leads were used. **What problems is Exceed.ai solving and how is that benefiting you?** We’re solving our problem of not being able to engage with every lead as well as making sure our sales reps use their time doing valuable work as opposed to repetitive and error-prone tasks. ### 36. The best virtual sales assistant! **Rating:** 5.0/5.0 stars **Reviewed by:** Yoav S. | Sales Executive, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2018 **What do you like best about Exceed.ai?** We have been able to engage with our leads and see a conversion rate of qualified meetings with reps equal to that of meetings set up by our human reps. I know I can rely on the system to understand a user’s intent, objection or question; and answer correctly. The meeting scheduler has saved me a lot of time and energy by setting up meetings automatically with leads directly through the email. Also, the team has proved to be very responsive and helpful. **What do you dislike about Exceed.ai?** Nothing as of yet. I've been using it for a while and it's been really great. I'm sure there are some features that I will ask for in future, but they are adding so much all the time anyway. **Recommendations to others considering Exceed.ai:** Make sure to think of content and different scenarios ("Tree of options") in advance **What problems is Exceed.ai solving and how is that benefiting you?** We engage all our leads and have cut out a lot of our daily error-prone activities. ### 37. Great platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 26, 2018 **What do you like best about Exceed.ai?** It's an incredible tool - lets you maximize the capacity of your team and do more with less. **What do you dislike about Exceed.ai?** When connecting to other platforms (e.g. Hubspot) make sure that you define the rules of lead assignment prior to go-live. **What problems is Exceed.ai solving and how is that benefiting you?** BD outreach is a big focus for us - the tool helps us do that more efficiently and on a larger scale. ### 38. I am experienced B2B Sales CEO for Peaches Marketing agency. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2018 **What do you like best about Exceed.ai?** First, the team is great and supportive. from one hand showing platform objective and abilities and from the other giving professional support with the right emailing and correspondence in real time. second, the system is very good allowing clients like me engage multiple prospects reducing time and efforts significantly. **What do you dislike about Exceed.ai?** So far so good. would like Linkedin extension. **What problems is Exceed.ai solving and how is that benefiting you?** taking the hard work from SDR's is possible while allowing them to concentrate in good productive lead generation. Saved time and proved what works and what does not work in order to nurture leads. ## Exceed.ai Discussions - [What do you recommend to those considering Exceed.ai for automating their sales processes?](https://www.g2.com/discussions/what-do-you-recommend-to-those-considering-exceed-ai-for-automating-their-sales-processes) - [What is Exceed.ai used for?](https://www.g2.com/discussions/what-is-exceed-ai-used-for) - [View Exceed.ai pricing details and edition comparison](https://www.g2.com/products/exceed-ai/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-14+11%3A40%3A17+-0500&secure%5Bsession_id%5D=01e8ba80-3c65-4d53-96a0-9c736496a7b2&secure%5Btoken%5D=b27c89232cc7fb8afb6e194f6e9dbc1bd1c1a137d37df9561f12efa99d27b137&format=llm_user) ## Exceed.ai Features **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Channels** - Website - Text Message (SMS) - Other **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Performance Analysis** - Coaching - Peformance Tracking **Sales Analysis** - ROI Forecasting - Sales Forecasting **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Exceed.ai Alternatives - [Conversica](https://www.g2.com/products/conversica/reviews) - 4.5/5.0 (185 reviews) - [Drift](https://www.g2.com/products/drift/reviews) - 4.4/5.0 (1,203 reviews) - [Qualified](https://www.g2.com/products/qualified/reviews) - 4.9/5.0 (1,495 reviews)