eWay-CRM Pros and Cons

We had been using Microsoft's BCM product as our CRM platform for 13 years when Microsoft pulled the plug on it and we had to move to another platform. eWay-CRM came to the rescue and was able to migrate all our existing client contact records into their platform and we've been using eWay for 3 years now. The transition was very smooth and the learning curve was minimal, so the experience wwas very positive.

The integration with Outlook and Microsoft 365 is seamless and makes using the product on a desktop or mobile device a breeze. eWay-CRM handles all of our use cases and more!

The sales team uses eWay-CRM on a daily basis and the customer support is very responsive and helpful. Review collected by and hosted on G2.com.

There's no option to save Sent emails without the attachments, which means we have to go through an extra step of removing the attachments (using a 3rd party tool) and then saving them into eWay-CRM. Review collected by and hosted on G2.com.

eWay online has been my n.1 tool for some time now and with the latest AI features it really helped me save time cerating new tasks or orgnanize my email communication. The flexbility is still a big advanteg - I can access the database from any device. I use the Kanban view a lot - organizing my open projects and tasks. I have also started to use marketing module and it looks good. So I'm very satisfied with eWay. Review collected by and hosted on G2.com.

On the mobile the recrods sometimes load slowly when scrolling down. Other than that it works great. Review collected by and hosted on G2.com.

We've recently switched to eWay from Dynamics CRM. So far as a new user i find it extremely simple to utilize basic functions with little training, also--solid integration with Outlook and Excel Review collected by and hosted on G2.com.

As an Outlook add-on, it tremendously slows down Outlook's booting up process.

Also, the updates process is a bit of a hassle. Review collected by and hosted on G2.com.

The syncing from Outlook is very good, the email and sequencing was terrrible in spring 2023. Very confusing and difficult to use. Review collected by and hosted on G2.com.

Email and sequencing was terrrible in spring 2023. Very confusing and difficult to use, despite several tech support calls. Not intuitive for non-technical users. Was told it was outsourced. Review collected by and hosted on G2.com.

eWay is easy enough to use and customer support are quite helpful. Review collected by and hosted on G2.com.

Regularly causes Outlook to disable the eWay plugin because of how it slows it down. I often have to restart my computer just to get both eWay and Outlook up and running again. Review collected by and hosted on G2.com.

User experience is the best. Most important is experience to manage complex management and I found best supportive one. Fabulous AS I got here to digest all the things. Review collected by and hosted on G2.com.

Discount. I think, company should give good discounts to the regular customer like me. Also, I help then to improve CRM performance. So, Need good discount to continue. Review collected by and hosted on G2.com.

Eway has become a really great and reliable tool for me. Integration with Outlook still runs smoothly. My project pipeline is organized, automated, and easy to work with. Every new update brings good features. I also optimized this new grid view and got used to it. Review collected by and hosted on G2.com.

Outlook used to freeze sometimes, but with the new version, this has been fixed. I do not have any negative feedback at the moment. Review collected by and hosted on G2.com.

With its unique features we can work with a single customer on multiple projects. Review collected by and hosted on G2.com.

Free plans can be more comprehensive and with features. Review collected by and hosted on G2.com.

It's Outlook integration and ease of saving data Review collected by and hosted on G2.com.

The time change between the support team in Europe and out time Review collected by and hosted on G2.com.

intuitive use. I don't know what to tell you more about. I really don't have many experiences, but it's really simple to use it. Review collected by and hosted on G2.com.

Nothing comes to my mind actually, so I don't have anything Review collected by and hosted on G2.com.