--- title: XTIUM Unified Communications as a Service Reviews meta_title: 'XTIUM Unified Communications as a Service Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 70 reviews by the users' company size, role or industry to find out how XTIUM Unified Communications as a Service works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 70 scale: '5' date_modified: '2026-07-17' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # XTIUM Unified Communications as a Service Reviews **Vendor:** Xtium **Category:** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms) **Average Rating:** 4.2/5.0 **Total Reviews:** 70 ## About XTIUM Unified Communications as a Service XTIUM, created through the business combination of ATSG and Evolve IP, delivers a modern security-first approach to the managed IT services experience. Leveraging AI innovations, enterprise-grade cybersecurity, virtual desktops, unified communications, and more, XTIUM acts as a trusted partner to help businesses reduce risk, boost operational efficiency, and scale with confidence. At XTIUM, we empower IT leaders to scale confidently, reduce risk, and drive measurable business outcomes with a level of service and accountability that sets a new industry standard. Our mission is simple: to make our clients more secure, more agile, and more successful, every step of the way. ## XTIUM Unified Communications as a Service Pros & Cons **What users like:** - Users highlight the **seamless connectivity** of XTIUM UCAAS, enhancing business communication and collaboration significantly. (3 reviews) - Users value the **reliability** of XTIUM Unified Communications, ensuring seamless implementation and consistent updates for all communication needs. (3 reviews) - Users value the **excellent customer support** of XTIUM UCAAS, ensuring seamless communication and timely updates across systems. (2 reviews) - Users value the **ease of use** of XTIUM, enabling seamless communication and collaboration for their business needs. (2 reviews) - Users appreciate the **easy communication** features of XTIUM, enhancing business connectivity and collaboration effortlessly. (2 reviews) - Users value the **easy setup** of XTIUM Unified Communications, ensuring seamless onboarding and collaborative communication. (2 reviews) - Remote Work (2 reviews) - Team Collaboration (2 reviews) - Virtual Communication (2 reviews) - Audio Quality (1 reviews) **What users dislike:** - Users find the **cost of the subscription expensive** and question its value for smaller setups and ROI. (2 reviews) - Users are concerned about the **high cost of software license subscriptions** , affecting their overall satisfaction with the service. (1 reviews) - Users highlight the **limited benefits for small businesses** , making ROI evaluation a challenge during implementation. (1 reviews) ## XTIUM Unified Communications as a Service Reviews ### 1. More useful IP phone **Rating:** 2.5/5.0 stars **Reviewed by:** MD Quamrul H. | Assistant Manager IT, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2021 **What do you like best about XTIUM Unified Communications as a Service?** Easy connect, no lack. So very useful for business especially Direct & Group Chat, Presence Status, Multi-party Audio & Video Conferencing, Video Conference Room Integration,Visual Voicemail Management. **What do you dislike about XTIUM Unified Communications as a Service?** The hardware should be more powerful like Cisco. Others provide good hardware and updated similarly. **What problems is XTIUM Unified Communications as a Service solving and how is that benefiting you?** Evolve IP makes work easier by combining all your IT and communication tools into one simple cloud solution. Whether it’s VoIP, virtual desktops, or team collaboration, everything just works—no hassle, no downtime. It’s secure, scalable, and perfect for remote work, keeping your business running smoothly no matter where you are. ### 2. Not quite perfect, but a great option for your SMB UCaaS needs. **Rating:** 4.5/5.0 stars **Reviewed by:** Bryan M. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2024 **What do you like best about XTIUM Unified Communications as a Service?** Evolve has been able to handle anything we've thrown at them. As our company has expanded internationally, Evolve was willing to work with us and support our needs in other countries allowing us to remain on a unified platform, no matter the geographic region in which our colleagues work. Implementation tems are solid and Evolve's Project Managers are helpful in keeping everyone in the loop. Beyond that, over ten years, Evolve has been solid. Outside of hardware failures, I can only think of a single time where a site went down due to an Evolve issue. Not sure if many competitors can beat that level of uptime. Evolve has also changed with the times and offers solutions that have consistently met our needs. Their support of Microsoft Teams while still using Broadsoft has given us significantly more flexibility than we would have otherwise had if jumping into a Teams only solution. The Ossmosis administration portal has gotten better over time as well. Again, like most things...it could be better. It's relatively easy to use the more you use it. **What do you dislike about XTIUM Unified Communications as a Service?** In the past support had been hit or miss though they've made great strides over the past couple of years (they had some amazing people as well as others who didn't seem to care). But recently it feels like they've gotten the support house in order and things are going pretty well. Billing issues have been a pain to get resolved as they take quite a while to get resolved. I wish there was more functionality around preventing spam callers, which frustrates our user-base. Reporting is a weak point with our subscription as the reporting options are archaic, at best. **What problems is XTIUM Unified Communications as a Service solving and how is that benefiting you?** Evolve has enabled our company to treat voice as "just another service". With the integration of Microsoft Teams and Broadsoft we've been able to leave the clunky desktop phones in the past and move to easier provisioning, instand support of flex seating, and a unified interface that is a natural extension of what colleagues were already using. ### 3. Migration with EvolveIP **Rating:** 4.5/5.0 stars **Reviewed by:** Chris C. | Network Support Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2024 **What do you like best about XTIUM Unified Communications as a Service?** The upside is that we don't have to worry about upgrades, hardware etc. Also don't have to deal with carriers **What do you dislike about XTIUM Unified Communications as a Service?** I do not have permissions to do things I used to do on our former in house system, but that is to be expected. **What problems is XTIUM Unified Communications as a Service solving and how is that benefiting you?** Do not have to maintain hardware platforms, Licensing, upgrading software. No phone circuits to maintain or monitor. Phones die we get others mailed to us. n ### 4. Evolve IP Phone System - Smooth Sailing **Rating:** 4.0/5.0 stars **Reviewed by:** Christee B. | Network Systems Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2024 **What do you like best about XTIUM Unified Communications as a Service?** We used Evolve IP for several years and have always been very happy with the Customer and NOC Service and Support. The web administration of the product is very user friendly. Would definitely work with them again in the future. **What do you dislike about XTIUM Unified Communications as a Service?** The only issues we ever had was with the phone app, but any issues were always resolved quickly. **What problems is XTIUM Unified Communications as a Service solving and how is that benefiting you?** Evolve IP allowed us to work remotely with ease and not be tied to a physical phone. ### 5. We are very happy with UCaaS from Evolve IP for our small business. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2024 **What do you like best about XTIUM Unified Communications as a Service?** We appreciate the flexibility offered by UCaaS to our business. We have various staffing levels and have adopted more flexible work arrangements, which has been made much simpler by our use of UCaaS. Evolve IP has done a great job improving their customer support experience, which enables us to keep our productivity high without interruption. **What do you dislike about XTIUM Unified Communications as a Service?** We have been very happy with our managed service. As a small business the integration was a hurdle for our employees who were used to our legacy systems, but Evolve did a great job of explaining the new features and helping us integrate the service. **What problems is XTIUM Unified Communications as a Service solving and how is that benefiting you?** Unified Communications solves many problems in allowing us to be connected to our employees and host audio conferences with ease. ### 6. Evolve IP Phone Services **Rating:** 4.5/5.0 stars **Reviewed by:** Mike S. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2023 **What do you like best about XTIUM Unified Communications as a Service?** Ease to setup and get everthing working. Customer support is quick and reliable. **What do you dislike about XTIUM Unified Communications as a Service?** Calls coming through the call center sometimes will drop or not go through to agents in queue. **What problems is XTIUM Unified Communications as a Service solving and how is that benefiting you?** Receiving calls to the office with users working on-prem and remotely. ### 7. Evolve IP are very knowledgeable and provide great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2024 **What do you like best about XTIUM Unified Communications as a Service?** Customer service is very good, if they do not have an answer for you, they will find someone who does. **What do you dislike about XTIUM Unified Communications as a Service?** I believe we were one of their first customers using Teams as a soft phone. As a result we could not leverage any kind of receptionist console. Evolve IP has been working on delivering one for some time now. We are still awaiting it's release and hopefully the product will add value. **What problems is XTIUM Unified Communications as a Service solving and how is that benefiting you?** Mobility and eliminating the need of expensive desk phone hardware. ### 8. Very pleased with the UCaaS integration with our MS Teams. **Rating:** 4.5/5.0 stars **Reviewed by:** Jerod S. | Information Technology Director, Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2024 **What do you like best about XTIUM Unified Communications as a Service?** Seamless Integration with Microsoft Teams: Evolve IP's UCaaS system is fully integrated with Microsoft Teams, allowing users to leverage the familiar Teams interface for their unified communications needs. This integration facilitates a awesome workflow where users can manage calls, messages, and meetings all within the Teams environment. Unified Messaging: Users can access voicemail, email, and SMS from a single interface. The unified messaging system streamlines communication and increases our efficiency. **What do you dislike about XTIUM Unified Communications as a Service?** We haven't come accross anything we dislike. **What problems is XTIUM Unified Communications as a Service solving and how is that benefiting you?** This has helped us with collaboration, security and compliance, and reliability and support. ### 9. Continued service for a Teams Phone implementation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2024 **What do you like best about XTIUM Unified Communications as a Service?** The eas of use of Web access for adding/removing services **What do you dislike about XTIUM Unified Communications as a Service?** I cannot think of any downsides to using this service at this time. **What problems is XTIUM Unified Communications as a Service solving and how is that benefiting you?** Removing physical phones and enabling access to Voice services in a hybrid environment. ### 10. Great service and support team **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2024 **What do you like best about XTIUM Unified Communications as a Service?** They are super responsive to tickets and provide great customer service **What do you dislike about XTIUM Unified Communications as a Service?** I have not found anything that I dislike about the product yet. **What problems is XTIUM Unified Communications as a Service solving and how is that benefiting you?** They allow our employees to comunicate through Microsoft Teams with a VOIP number. This keeps us from needing a hard phone system or having to give employees a second cell phone. ### 11. We are happy with EvolveIP **Rating:** 5.0/5.0 stars **Reviewed by:** Joe Y. | Network Administrator & Help Desk Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2024 **What do you like best about XTIUM Unified Communications as a Service?** Onboarding was easy and stress-free, the team is friendly and communicative. Switching from traditional phone service to Teams Phone was easier than expected. **What do you dislike about XTIUM Unified Communications as a Service?** Really don't have anything negative to say, but if I HAD to say something, their web portal for admins could use some updating, it can be tricky to find what you want. **What problems is XTIUM Unified Communications as a Service solving and how is that benefiting you?** We were able to get rid of our traditional phones and have all work numbers become "portable" so all users could work from anywhere with an internet connection. ### 12. Exceptional service and support from Evolve IP **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2024 **What do you like best about XTIUM Unified Communications as a Service?** One stop shopping for all of your communication and collaboration needs with seamless implementation and support **What do you dislike about XTIUM Unified Communications as a Service?** We really dont have any downsides of the software **What problems is XTIUM Unified Communications as a Service solving and how is that benefiting you?** It helps immensly in scaling our communication needs and helps with trying to enhance our colaboration ### 13. My Unified Communications check up **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2023 **What do you like best about XTIUM Unified Communications as a Service?** The Unified Communications system meets my organization's needs effectively. **What do you dislike about XTIUM Unified Communications as a Service?** There is nothing to complain about, my issues are always resolved. **What problems is XTIUM Unified Communications as a Service solving and how is that benefiting you?** I needed to upgrade and finalize our current directories, it was good to have this resolved quickly and efficiently. ### 14. Great integration with MS Teams **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2024 **What do you like best about XTIUM Unified Communications as a Service?** Great user experience. All voice activity is delivered through one platform: DID, Call Center, and internal ext-to-ext calling. It is easy to onboard new employees and agents. **What do you dislike about XTIUM Unified Communications as a Service?** It was a bit challenging to get the integration configured and dialed in. Once completed, there was very little downtime. **What problems is XTIUM Unified Communications as a Service solving and how is that benefiting you?** UCaas has simplified our call agents' experience. All customer communication is done on one platform, improving our customer service. ### 15. It works fine for our purposes. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2024 **What do you like best about XTIUM Unified Communications as a Service?** It easily interacts with our phone systems and other software. **What do you dislike about XTIUM Unified Communications as a Service?** The admin tools may not show options when editing in the browser console. **What problems is XTIUM Unified Communications as a Service solving and how is that benefiting you?** Needed VOIP lines for national users without the obligation of managing hardware. ### 16. Reliable Service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2024 **What do you like best about XTIUM Unified Communications as a Service?** Seamless integration and implementation into my Teams Platform and ease of use. Provides the core features I was looking for. **What do you dislike about XTIUM Unified Communications as a Service?** Managing separate licensing for direct routing partner and Teams licensing. **What problems is XTIUM Unified Communications as a Service solving and how is that benefiting you?** Providing voice services through my Teams platform to provide a single pane of glass for all my Teams features. ### 17. Great way to intergate your voice services into Microsoft Teams. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** September 07, 2023 **What do you like best about XTIUM Unified Communications as a Service?** Evolve made for an easy move from on-prem to cloud voice, and has provided great service and support along the way. **What do you dislike about XTIUM Unified Communications as a Service?** So far we have not found any dislikes with the service. **What problems is XTIUM Unified Communications as a Service solving and how is that benefiting you?** Evolve IP got us off of our On-Prem Shortel system and brought our voice services into the cloud. By doing this we were able to have a seamless and secure integration with Teams that we already used for internal communications. It allowed us to still have phone system options such as auto attendant, voicemail, call routing, and more. We can also access our phones from any device, anywhere, anytime as long as we have the Teams app. ### 18. Partnering with Evolve IP on UCaaS is one of the best decisions we've ever made **Rating:** 5.0/5.0 stars **Reviewed by:** Calvin C. | IT Director, Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2023 **What do you like best about XTIUM Unified Communications as a Service?** - Aligning with our cloud first strategy - No in-house server or phone to maintain - Works well in hybrid working environment **What do you dislike about XTIUM Unified Communications as a Service?** The cost of the software license subscription could be higher **What problems is XTIUM Unified Communications as a Service solving and how is that benefiting you?** Better user expereince in a hybrid working environment ### 19. Collaboration of application and services under a single sign on **Rating:** 5.0/5.0 stars **Reviewed by:** Smriti C. | Program Management Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** October 26, 2023 **What do you like best about XTIUM Unified Communications as a Service?** UCAAS is great for scalability, disaster recovery, increasing effciency of the agents, intergrated communication. Its good for customer support as it keeps all the systems updated with latest messages **What do you dislike about XTIUM Unified Communications as a Service?** Need to check the Return on investment while implementing it. It does not help in small setup **What problems is XTIUM Unified Communications as a Service solving and how is that benefiting you?** It helps on offloading mangement and reducing cost to serve. It increases the agent productivity by supporting distrbution of work. ### 20. Evolve IP **Rating:** 4.0/5.0 stars **Reviewed by:** Ross J. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2023 **What do you like best about XTIUM Unified Communications as a Service?** We use Evolve IP\UCassS for our Teams phone management solution, and we have been happy and satisfied with the services they provide us. **What do you dislike about XTIUM Unified Communications as a Service?** Billing department takes a while to respond when you send tickets to that system. **What problems is XTIUM Unified Communications as a Service solving and how is that benefiting you?** Assist with Teams routing and dialpad cofiguration. ### 21. I've had a good experience with this service. **Rating:** 4.0/5.0 stars **Reviewed by:** Sharon K. | Branch Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2023 **What do you like best about XTIUM Unified Communications as a Service?** When I need technical support, there is always a good turnaround time. **What do you dislike about XTIUM Unified Communications as a Service?** The holiday greeting function is a bit difficult, however, my customer representative is helping me with that concern. **What problems is XTIUM Unified Communications as a Service solving and how is that benefiting you?** Communication with the company ### 22. UCaaS Review **Rating:** 4.0/5.0 stars **Reviewed by:** Robert C. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2023 **What do you like best about XTIUM Unified Communications as a Service?** Unifide Communication is easy to use and great support from EvolveIP. **What do you dislike about XTIUM Unified Communications as a Service?** What I dislike is the updates that affect ECS at times. **What problems is XTIUM Unified Communications as a Service solving and how is that benefiting you?** Unified Communication solves our call center issues. It alows use to communicat better through out the company ### 23. Reliable 3rd Party Routing Company **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** September 07, 2023 **What do you like best about XTIUM Unified Communications as a Service?** What I like best about Evolve IP are all the different products they offer, they seem to have a solution for everything we want to implement. Also using a 3rd party routing company like EvovleIP has been very helpful and reliable. **What do you dislike about XTIUM Unified Communications as a Service?** The SMS feature and Call Center functions don't always work at intended. **What problems is XTIUM Unified Communications as a Service solving and how is that benefiting you?** Unified Communications by Evolve IP has helped our business function in a remote enviroment. ### 24. My acct rep is professional and is about to assess my issues and resolve them in a timely matter. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2023 **What do you like best about XTIUM Unified Communications as a Service?** They have a very responsive IT department. **What do you dislike about XTIUM Unified Communications as a Service?** I have been very satisfied with their services. **What problems is XTIUM Unified Communications as a Service solving and how is that benefiting you?** Currently we are only using one aspect of the system. ### 25. Good to conduct the online classes **Rating:** 5.0/5.0 stars **Reviewed by:** Sadananda Reddy A P. | Assistant Professor, Higher Education, Enterprise (> 1000 emp.) **Reviewed Date:** April 12, 2022 **What do you like best about XTIUM Unified Communications as a Service?** The Microsoft teams are really helpful in conducting online classes, even though I heard about taking less data volume too. easy way to share communication with participents **What do you dislike about XTIUM Unified Communications as a Service?** Nothing to say about dislike Microsoft teams - people may require some to try in understand the application. self-learning required more time and efforts to grab it **What problems is XTIUM Unified Communications as a Service solving and how is that benefiting you?** We are using this for online classes and workshops, conferences and other academic-related activities in the education system . most of the faculty felt comfortable to use ### 26. Evolve IP Phone Systems **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2022 **What do you like best about XTIUM Unified Communications as a Service?** Customer Service was really helpful. When we had issues with either the phone system or reporting, we were able to contact and get items resolved quickly. Sometimes we would be on the phone customer service daily and they would be very helpful and nce. **What do you dislike about XTIUM Unified Communications as a Service?** Outdated phone system, outdated softphone system, call recording retention was not great. Most of the call recordings were hard to retrieve, we had to retrieve them from their archived ftp site. The reporting was difficult to use and not great to easily share with external clients. Dashboard was not easy to follow and was not a helpful tool for us. The whole system was just very outdated. **Recommendations to others considering XTIUM Unified Communications as a Service:** I would recommend this system if the business just wants a simple phone system. I would not recommend if the business is looking for a call center solution. **What problems is XTIUM Unified Communications as a Service solving and how is that benefiting you?** We needed a phone system. We needed a hosted solution and Evolve at that time was a great solution because we were virtual call center and office. Softphone was also helpful to add to our business. ### 27. Good collaboration tool for remote teams **Rating:** 4.0/5.0 stars **Reviewed by:** Umesh Kataria I. | Senior Manager - Digital Transformation (RPA - AA/Uipath/Power Platform), Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2022 **What do you like best about XTIUM Unified Communications as a Service?** It is one of the best upcoming VOIP tools to collaborate with a team working remotely. Group videos are one of the best features, and it's almost as good as some of the best in class tools like Zoom and MS Teams, which promote collaboration. **What do you dislike about XTIUM Unified Communications as a Service?** Intermittent lag and overall slowness with an increasing number of users while having a video call. They should work on their advertisement as not many organizations, especially startups, are familiar with their offerings. **What problems is XTIUM Unified Communications as a Service solving and how is that benefiting you?** Customer support, solving user issues, information collaboration while delivering training. We are collaborating with students from remote parts of the world to provide trainings in the RPA technologies. ### 28. Software of New Era, Made Easy to Collaberate **Rating:** 4.5/5.0 stars **Reviewed by:** Rahul singh B. | Talent Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2021 **What do you like best about XTIUM Unified Communications as a Service?** Team collaboration helped our entire team of Redmond Region to come to a common platform and discuss the schedule and new strategies for further growth of the spread of the whole region; team collaboration makes us quickly schedule a meeting with account managers and with different clients to express challenges what we face in the market while recruiting **What do you dislike about XTIUM Unified Communications as a Service?** As of now, no major dislike for the software; generally, all the operations were relatively more straightforward to learn and operate. **What problems is XTIUM Unified Communications as a Service solving and how is that benefiting you?** Problems that we solve daily is reaching out to delivery managers for regular RedZone meetings, where the entire team collaborate, we decide requisitions, and search strategies to help out junior players of units and also given a chance to new ones to reach out by the same platform for any problem they face while reach out candidates in the market ### 29. Evlove-IP The Reliable PBX Service **Rating:** 4.0/5.0 stars **Reviewed by:** Kalash J. | Data Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2021 **What do you like best about XTIUM Unified Communications as a Service?** The customer service is excellent and I get the response from them in no time. It offers intergration with CRM platforms which is very useful and saves time. We can share the data over it very easily. **What do you dislike about XTIUM Unified Communications as a Service?** The limit of the maximum bandwidth is 400 which is very less. And it is very costly. Billing has many issues sometimes it overlooks the amount multiple times. It should have more device selections **What problems is XTIUM Unified Communications as a Service solving and how is that benefiting you?** It is a reliable service. Zero upfront cost of ownership and we are flexible with the configurations and it has centralized management of a phone system. There are many plugins to do many hard task very smoothly. ### 30. Awesome and Better Communications Both Internal and External With Evolve IP **Rating:** 4.5/5.0 stars **Reviewed by:** Valerie H. | Senior Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2021 **What do you like best about XTIUM Unified Communications as a Service?** When it comes to communications, there is no better tool than Unified Communications by Evolve IP I have used this tool, and I can say it is one of the easiest to use and understand tool I like that the video and audio quality is super amazing I like that this tool is affordable Whether communicating internally or externally, it is makes everything easy. **What do you dislike about XTIUM Unified Communications as a Service?** No problems, and this communication tool have been great. **Recommendations to others considering XTIUM Unified Communications as a Service:** This is one software I can recommend because it has served as well. **What problems is XTIUM Unified Communications as a Service solving and how is that benefiting you?** We have been using this tool for communications in our business, and it has surpassed our expectations. From setting it up to understanding the many features, this tool is one of the best, amazing quality. ### 31. Seamless Communications and Virtual Meetings With This Amazing Video Conferencing Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Tahlia G. | Recruitment Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2021 **What do you like best about XTIUM Unified Communications as a Service?** I like that this software never disappoints when it comes to company communication, whereby it is easy to video and audio call The software makes not only communication easy but also offers leading tech virtual meeting features making online meetings a breeze The tool is seamless to use, customize and interact with **What do you dislike about XTIUM Unified Communications as a Service?** So far, Unified Communications by Evolve IP has been great and not many issues. **Recommendations to others considering XTIUM Unified Communications as a Service:** When you need an effective, affordbale and easy to use conferencing solution for your business, you should try Unified Communications by Evolve IP. Has worked for us and is probabl what you need. **What problems is XTIUM Unified Communications as a Service solving and how is that benefiting you?** Having Unified Communications by Evolve IP has made company communications easy. In addition, we use this software for all our web conferencing needs, and I can report it is one of the best. ### 32. Evolve software Easy UI and best recommended **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2021 **What do you like best about XTIUM Unified Communications as a Service?** This is the best Ip calling software i have ever seen . This is the one which has all ease to connect to couligues and the user interface is completely different than others. **What do you dislike about XTIUM Unified Communications as a Service?** User interface can be more easy to use. Other brands give one click action iteams to access the respective page. This can be enhanced better with upcoming software updates **Recommendations to others considering XTIUM Unified Communications as a Service:** This is the supper.. please use it you will like the brand **What problems is XTIUM Unified Communications as a Service solving and how is that benefiting you?** Ease of calling, Ease of VC, Ease of connecting people and connections this is really helping communicating with people in the organization reaching out to people made easy ### 33. Astitute collaborative tools that simplifies production, wrapped up in video and audio conference **Rating:** 4.5/5.0 stars **Reviewed by:** Ignitius D. | Information Technology Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2021 **What do you like best about XTIUM Unified Communications as a Service?** Our best is the integration with Office applications, making the organization have all the work from one site. The on the clock support makes them a cut above their competitors **What do you dislike about XTIUM Unified Communications as a Service?** Promise to integrate 3rd part frameworks, we faced challenges incorporating local frameworks. Improvement is also needed on ease of use for Team Collaboration-evolve **What problems is XTIUM Unified Communications as a Service solving and how is that benefiting you?** We had challenges in getting clear audio and video conferencing with high security on organizational data. Team Collaboration Evolve brought us great relief. This built up to increased productivity. ### 34. Its Microsoft, the Toyota of business applications **Rating:** 5.0/5.0 stars **Reviewed by:** Amber R. | AT&T B2B Sales Executive, Enterprise (> 1000 emp.) **Reviewed Date:** August 31, 2021 **What do you like best about XTIUM Unified Communications as a Service?** great for cross-functional teams and remote work, give the option for fluid communication and enables productivity **What do you dislike about XTIUM Unified Communications as a Service?** not everyone has it yet at my org only specific departments so its very annoying when I cant use it freely **Recommendations to others considering XTIUM Unified Communications as a Service:** I feel like there are a lot of fish out there for this type of service, which isnt bad, just look at some of the otehr features service like trello provide too and be mindful of opputunity **What problems is XTIUM Unified Communications as a Service solving and how is that benefiting you?** Problems: Work from home, Trans-National Team structures, Visibility, Communications, a record of information Benefits: Its like a chatbox for work almost and synonymous with emailing "Make sure you email and teams me that demo quote" , its just so much more convinient ### 35. The citadel of platform integration and collaborative business **Rating:** 4.0/5.0 stars **Reviewed by:** Ignitius D. | Computer Science Teachre, Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2021 **What do you like best about XTIUM Unified Communications as a Service?** The enhancement of team collaboration with the inception of Microsoft Teams and Cisco. The desktop sharing tool makes the work-sharing load lighter and convenient **What do you dislike about XTIUM Unified Communications as a Service?** Team Collaboration Evolve IP is a bit elite and high in pricing making it difficult to afford especially for start-ups. There is a need to simplify some of the interfaces for ease of use **What problems is XTIUM Unified Communications as a Service solving and how is that benefiting you?** The Microsoft Teams integration helped in broadening the business aspect of the organization. The connection became more efficient and boosted production. ### 36. Collaboration made easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2021 **What do you like best about XTIUM Unified Communications as a Service?** When you are a group of users with one best goal, you need to have a software that can accommodate all your needs to collaborate, brainstorm effectively, can do it remotely wherever you are, easy to use. **What do you dislike about XTIUM Unified Communications as a Service?** As technology has evolve during the pandemic it has brought us to a more flexible work environment, integration with other software that is leading nowadays should be done. Hopefully this software will open more integration to big most used software. **What problems is XTIUM Unified Communications as a Service solving and how is that benefiting you?** Working as a group even remotely allowed us to be more productive and the culture stays with using software such as this. ### 37. Great Tool for Team collaboration **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2021 **What do you like best about XTIUM Unified Communications as a Service?** Collaboration tools focused on making internal teams more productive by enabling document sharing, workflow, social collaboration,etc. Collaboration platforms applications are software tools that adds broad social networking capabilities to work process. **What do you dislike about XTIUM Unified Communications as a Service?** Load Balancing Software that highly vary in the amount of traffic they have at any given time. **What problems is XTIUM Unified Communications as a Service solving and how is that benefiting you?** Cloud Brokers is the major problem facing by team collaboration..... Buyers and sellers .This basically facilitate the process of acquiring bundling compatible and complementary IT solutions via a catalog... typically include management of day to day operations for both public and private clouds. ### 38. worth a try **Rating:** 5.0/5.0 stars **Reviewed by:** marcus b. | doctor, Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2021 **What do you like best about XTIUM Unified Communications as a Service?** very much affordable with easy user interface features and integrates well with other softwares has eased communication therefore promoting teamwork **What do you dislike about XTIUM Unified Communications as a Service?** nothing about this software is unhelpful **What problems is XTIUM Unified Communications as a Service solving and how is that benefiting you?** easing and fastening communication across the company. communication is now fast and information reaches its audience in time. ### 39. Evolve IP Call Center performance **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** October 20, 2021 **What do you like best about XTIUM Unified Communications as a Service?** It is a crucial process partner and has provided innovative solutions to support expanding customer expectations and requirements. **What do you dislike about XTIUM Unified Communications as a Service?** Sometimes can get very slow and tends to lag a little bit. **Recommendations to others considering XTIUM Unified Communications as a Service:** great plattform to work on and easy to use, very friendly. **What problems is XTIUM Unified Communications as a Service solving and how is that benefiting you?** to create a secure environment for the people working from home and have to use different tools. ### 40. Your direct routing solution! **Rating:** 5.0/5.0 stars **Reviewed by:** Jose M. | Senior Product Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2021 **What do you like best about XTIUM Unified Communications as a Service?** Reliability, simplicity, pain-free migration, consistency, and cost reduction. **What do you dislike about XTIUM Unified Communications as a Service?** This is more of a complex solution, requiring a provider that aligns with the company since some are more reliable and robust than others. **What problems is XTIUM Unified Communications as a Service solving and how is that benefiting you?** Limited support; it can be challenging to port phone numbers over from existing carriers. ### 41. Team collab **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 11, 2021 **What do you like best about XTIUM Unified Communications as a Service?** Drive productivity to new levels by providing a leading business collaboration solution **What do you dislike about XTIUM Unified Communications as a Service?** Nothing that I have identified till nowas we are still exploring **What problems is XTIUM Unified Communications as a Service solving and how is that benefiting you?** Connectivity between people have increased and sharing files maintaining SharePoint has made access to docs easier ### 42. One of the best VOIP ever existed! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2021 **What do you like best about XTIUM Unified Communications as a Service?** What i like best is the flexibility in configuration and zero upfront cost of ownership. they also have an excellent customer service and their support personnel are very knowledgeable and response time is excellent. **What do you dislike about XTIUM Unified Communications as a Service?** Not much. I just want to point out one thing though i can god don't like the UI but it doesn't affect the performance so all is good. **What problems is XTIUM Unified Communications as a Service solving and how is that benefiting you?** I don't know where i was not able to encounter any problems as of the moment. ### 43. great way to connect with a remote team and stay on top of projects **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2021 **What do you like best about XTIUM Unified Communications as a Service?** This is a great team management and communication tool that helps connect with daily problem-solving or other challenges that come up. **What do you dislike about XTIUM Unified Communications as a Service?** It can be expensive, but that makes it worth it, too. **What problems is XTIUM Unified Communications as a Service solving and how is that benefiting you?** We're able to make recordings and be more organized. We can also communicate faster. ### 44. Basic Voip Company **Rating:** 1.0/5.0 stars **Reviewed by:** Alex K. | Internet Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2021 **What do you like best about XTIUM Unified Communications as a Service?** It is very easy to configure Hunt Groups and users. The system is generally user friendly and allows an admin controls over call flows and prompts with relative ease. **What do you dislike about XTIUM Unified Communications as a Service?** Does not have more robust features available (at least at base level subscription) to include smart ques, call recordings and detailed cradle to grave reporting. **What problems is XTIUM Unified Communications as a Service solving and how is that benefiting you?** Monitoring our different department's efficiencies and creating more productive call flows for customers. ### 45. Team Collob0ation PV831 **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Packaging and Containers | Enterprise (> 1000 emp.) **Reviewed Date:** August 31, 2021 **What do you like best about XTIUM Unified Communications as a Service?** Easy to add or delete information with updates **What do you dislike about XTIUM Unified Communications as a Service?** None I consider as dislikes, some of the information formats could be improved **What problems is XTIUM Unified Communications as a Service solving and how is that benefiting you?** Information collaboration information to be shared with team members ### 46. UC Evolve IP **Rating:** 4.5/5.0 stars **Reviewed by:** Chady N. | Telecom Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2021 **What do you like best about XTIUM Unified Communications as a Service?** The ability to chat with others while being on call with the customer **What do you dislike about XTIUM Unified Communications as a Service?** Nothing special was dissatisfying our company while using Evolve IP UC **What problems is XTIUM Unified Communications as a Service solving and how is that benefiting you?** The ability to communicate remotely with our customers sending them instructions to troubleshoot their IT systems deployed by our team ### 47. Not Bad **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2021 **What do you like best about XTIUM Unified Communications as a Service?** Program was easy to use and collaborate with other users. **What do you dislike about XTIUM Unified Communications as a Service?** Did not like the fact that it took a long time to get issues resolved. **What problems is XTIUM Unified Communications as a Service solving and how is that benefiting you?** Solving the issues with regular phone lines and using the VOIP system. ### 48. Unified Communications Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 11, 2021 **What do you like best about XTIUM Unified Communications as a Service?** Seamless integration with Microsoft The chatbox option is very user friendly, accessible, and has the option to chat with others while being on the call Client environment is very secure **What do you dislike about XTIUM Unified Communications as a Service?** Some it crashes or becomes slow when involved with a lot of traffic. **Recommendations to others considering XTIUM Unified Communications as a Service:** A very useful video conferencing software cost-friendly and round-the-clock customer support. **What problems is XTIUM Unified Communications as a Service solving and how is that benefiting you?** Video-conferencing Collaboration File-sharing ### 49. Evolve IP - Unified Communications **Rating:** 4.5/5.0 stars **Reviewed by:** yogesh j. | Sr. Network Engineer , Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2020 **What do you like best about XTIUM Unified Communications as a Service?** It offers many features that can also be integrated with Skype and Office 365. It offers the call and voice services of this facility. It also supports windows macOS. **What do you dislike about XTIUM Unified Communications as a Service?** Nothing you hate, but they can continue to improve their performance. **Recommendations to others considering XTIUM Unified Communications as a Service:** Recommended but be sure to understand exactly what you need from their customers. **What problems is XTIUM Unified Communications as a Service solving and how is that benefiting you?** It can support by providing many features, such as Caller ID, Public Directory, Calls, Privacy Solutions, Voicemail, Integrated Messaging, Calling, Call Transfer Features, In communication, that can help. It can be combined with many applications, which is a huge benefit. Salesforce, Zendesk, Skype Company, Google, Office365. ### 50. One of mandatory software for permanent remote working **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** January 26, 2021 **What do you like best about XTIUM Unified Communications as a Service?** What I like best about this software its seamless collaboration & communications, digital workspaces, and contact center – all delivered from a browser on any connected device. It has very minimal downtime or near zero. I have never faced any issue and its very fast in VPN **What do you dislike about XTIUM Unified Communications as a Service?** The community version is good not the best. Premium version, I personally, feel like a bit costly. **What problems is XTIUM Unified Communications as a Service solving and how is that benefiting you?** Due to the current situation, we have to work almost remotely, this software enables us to connect office network within a seconds and more secured and private. ## XTIUM Unified Communications as a Service Discussions - [What is UC-One communicator?](https://www.g2.com/discussions/what-is-uc-one-communicator) - [What is included in unified communications?](https://www.g2.com/discussions/what-is-included-in-unified-communications) - [How Microsoft Teams Direct Routing works?](https://www.g2.com/discussions/how-microsoft-teams-direct-routing-works) - [What is EVOLV3?](https://www.g2.com/discussions/what-is-evolv3) - [What are the 3 main components of unified communications?](https://www.g2.com/discussions/what-are-the-3-main-components-of-unified-communications) - [View XTIUM Unified Communications as a Service pricing details and edition comparison](https://www.g2.com/products/xtium-unified-communications-as-a-service/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-17+04%3A21%3A59+-0500&secure%5Bsession_id%5D=b9dda6dc-4807-44d9-b11b-f83b8900f4e3&secure%5Btoken%5D=1d7e7c0047c2bf5884c0fc797541adb8fdaccaba838d1ab58afb9733775c262f&format=llm_user) ## XTIUM Unified Communications as a Service Features **Communication** - Status Updates - Instant Messaging - Activity Feed - Notifications - Comments and Voting - Discussions - User Directory - Online Status of Coworkers **Business Instant Messaging** - File Sharing - Notifications - Search **Presenter Tools** - Live Preview - Notifications Blocker - Remote Control - Switch Presenter **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - Audio Conferencing** - Proactive Assistance - Decision Making **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Content Management** - File Sharing - Document Collaboration - Version Control - Tagging - Knowledge Base - Surveys **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Business Instant Messaging ** - Audio Conferencing - Video Conferencing **Conferencing Options** - Group Live Chat - Audio Conferencing - Video Conferencing **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Productivity Tools** - Task Management - Calendar - Search - Mobile - Multi-Language Support **Business Instant Messaging** - Mobile Application - Web Application - Integrations **Application Tools** - Password Protection - Recording - In-Browser Application **Administration** - Moderation - User, Role, and Access Management - Performance and Reliability **Access** - Software Pairing - Browser Extension - Individual Download **Generative AI - Business Instant Messaging** - Text Summarization **Agentic AI - Screen Sharing** - Decision Making **AI - Business Instant Messaging** - AI Powered Search - Smart Notifications - AI Powered Language Translation - Content Generation **Agentic AI - Business Instant Messaging** - Cross-system Integration - Natural Language Interaction **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts ## Top XTIUM Unified Communications as a Service Alternatives - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - 4.4/5.0 (17,598 reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - 4.6/5.0 (45,627 reviews) - [CTM](https://www.g2.com/products/ctm-ctm/reviews) - 4.5/5.0 (727 reviews)