At AI21, we power your most critical enterprises workflows with accurate, reliable, and scalable generative AI. Working with enterprises comes with high demands and requires exceptional execution.
Regardless of the effort level required, Everafter keeps us on top of our game, minimizing manual work and overall project time.
It’s a one stop shop for managing our entire customer portfolio, both internal and external projects.
There is no doubt that Everafter has a super helpful, consultative, and responsive team. There is no question unanswered or gap without a solution thanks to the hands-on customer success and support team. Review collected by and hosted on G2.com.
We haven’t come across any issues thus far. Review collected by and hosted on G2.com.
Video Reviews
Great software!!
128 out of 129 Total Reviews for EverAfter
Overall Review Sentiment for EverAfter
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Our team explored several vendors to help us personalize our automation efforts at scale and EverAfter was the clear winner. The team is very responsive and has already added many new features that we requested during onboarding and implementation. Thanks to the integration capabilities, our team is able to deliver and gather information from customers that was not previously available to our organization. EverAfter also has many personalization abilities that allows us to deliver recommendations to customers across multiple segments and product lines. Review collected by and hosted on G2.com.
Due to the many capabilities that EverAfter offers, it does take time to onboard and build the experience. However, the EverAfter team was very supportive and helped us hit the ground running with a 2-day in person workshop. Once employees were trained and enabled on how to use EverAfter, it has been a very positive experience! Review collected by and hosted on G2.com.
- Building kits is straight forward and there are widget templates for every use case
- The Hubspot integration is instant and has saved our team hours of admin work
- We can control access to the client kits based on our existing contact database
- The EverAfter team has been extremely responsive both via email or the chat functionality in the platform Review collected by and hosted on G2.com.
- There were some product bugs around the presentation mode, but the team has been super fast to fix these Review collected by and hosted on G2.com.
The fact that we are able to consolidate multiple platforms into a single, easy to use, clean ecosystem for our clients. It makes our project and success teams more efficient, giving us the ability to serve more clients with fewer resources. The implementation was quick and integrations were seamless. Shachar was amazing and the support from the entire team was responsive and helpful. This is a product that my project teams have begun to live out of, using every day and we expect to expand to other departments and projects in 2025! Review collected by and hosted on G2.com.
The only complaint I have is specific and not major. We would like for our clients to be able to click resource links on checklists even AFTER they check an item as complete. Review collected by and hosted on G2.com.
- Customers can get self-paced onboarding and implementation, and our team uses their time for more strategic conversations.
- We, as a company, are escalating our customer success.
- EverAfter listens to customers' feedback and works on delivering new functionalities.
- EverAfter is an intuitive product; you can see a lot of Product sense in how the platform is built.
- The minimap functionality makes my life easier and helps me to save time.
- The EA support team solves my doubts in a timely way.
- And I love their branding! Review collected by and hosted on G2.com.
As a kit builder, if you don't structure your kit's content correctly, it can be overwhelming for users to see too many tasks to complete or content to consume. Review collected by and hosted on G2.com.
Partnering with EverAfter has been a game-changer for our customer journey. Everything has been incredibly straightforward. After just a brief training period, our team was able to navigate the platform independently. EverAfter has provided all the key features we need to create a seamless, customer-friendly onboarding and success portal.
Our customers have fully embraced the portal, using it regularly and benefiting from its features. As adoption continues to grow, we're confident that we made the right choice!
A big thanks to EverAfter’s dedicated team for their continuous support and expertise. Their guidance was instrumental in delivering our project on time and ensuring we added valuable extra features along the way. The customer support we've received has been exceptional, with rapid response times and quick resolutions to any challenges.
After two years of using EverAfter, we can confidently say the experience has been exceptional. We’re now expanding our customer programs and exploring new use cases across the organization. Review collected by and hosted on G2.com.
Overall, our experience with EverAfter has been smooth, with no major issues. While a few minor challenges did arise, we were truly impressed by the team's quick and effective response in resolving them. We are deeply grateful to EverAfter's team for their dedication and their consistent ability to go the extra mile. Review collected by and hosted on G2.com.
The Everafter team is amazing to work with and have helped us get our best version of a PRM up and running. The tool itself is very customizable and allows us to provide a unique experience to our partners. Review collected by and hosted on G2.com.
Some limitations with rollup fields. Overall. no complaints Review collected by and hosted on G2.com.
EverAfter is a powerful customer success platform that helps businesses streamline onboarding, track customer health, and foster collaboration. Its key features include a 360-degree customer view, customizable workflows, real-time collaboration, advanced analytics, and seamless integrations. While some advanced features might require additional setup, EverAfter offers a user-friendly interface, robust reporting, and strong customer support. Review collected by and hosted on G2.com.
EverAfter is a robust customer success platform that empowers businesses to optimize customer relationships. However, it can be challenging for new users to navigate its complex interface, and the limited integration options may restrict its flexibility. Additionally, the pricing structure can be prohibitive for smaller businesses. Despite these drawbacks, EverAfter's strong features, such as customizable workflows and advanced analytics, make it a valuable tool for many organizations. Review collected by and hosted on G2.com.
I like that there is flexbility in the environemnts you can create for your end users, whether it be for implementation, training, resource delivery, or to maintain an open line of communication. The tool has a wide variety of features that has not only assisted us in creating the environments we needed but has also helped in directing us to the new environments we can include to help achieve our business outcomes. Review collected by and hosted on G2.com.
As with any software there is a slight learning curve to onboarding and there are some steps needed to understand how the platform works for it to become "Intuative" but overall nothing that hasnt been easy to overcome. Their support team is also very respnsive to our needs, overall making this less of a concern. Review collected by and hosted on G2.com.
EverAfter empowers the organizations I work with to take their success into their own hands. I appreciate how it provides me a platform to simplify next steps and tasks and track completion. I like to use EverAfter as a task list as well, helping me understand the key steps I personally need to take on my accounts and tracking timelines and completion towards them. EverAfter is the first tool I open in the morning along with my calendar to track my tasks and goals for the day.
My contacts have found it easy to use and I have found it easy to customize to each accounts unique needs. Review collected by and hosted on G2.com.
I wish EverAfter would have better functionality around recurring tasks, allowing to schedule out a series instead of having to reschedule tasks upon completion. Review collected by and hosted on G2.com.
As a Customer Success Manager, I’ve found EverAfter to be a game-changer for managing and tracking our customer onboarding experience. My favourite aspect of this tool is its user interface - it's very visually appealing and intuitive for clients, which is a major win for my brand marketing clients who are drawn to clean and modern designs.
I also love how the platform feels slightly gamified. The progress-tracking visuals and notifications make it motivating for both me and my clients to complete each step promptly. It doesn't feel like a boring checklist of items to complete.
We've also started to use the tool as a resource hub as well as an onboarding checklist. I can easily add step-by-step guides and personalised recommendations that my customers can access whenever they need, even after the onboarding is complete. Review collected by and hosted on G2.com.
From an end-user perspective (my customers), the experience is very straightforward and intuitive, which is fantastic. However, I found it a little difficult to get my head around the tool and set up my kits from scratch. There are so many capabilities and different ways to use the technology that I often feel I need guidance to navigate the best practices or functionalities available. Our CSM at EverAfter is extremely helpful and supportive, but I would like to be able to navigate my way around myself better. Review collected by and hosted on G2.com.
