# Esper Reviews **Vendor:** Esper **Category:** [Mobile Device Management (MDM) Software](https://www.g2.com/categories/mobile-device-management-mdm) **Average Rating:** 4.5/5.0 **Total Reviews:** 238 ## About Esper Esper is an enterprise-grade, OS-agnostic device orchestration solution purpose-built to manage and scale fleets of dedicated devices in complex, high-stakes environments—like restaurants, retail, hospitality, logistics, and healthcare Esper supports Android, Linux, Windows, and iOS/iPadOS devices, offering a single, unified platform to provision, monitor, update, and secure devices at scale. Whether you're managing kiosks, digital signage, POS systems, handhelds, or edge AI devices, Esper provides the tools to ensure uptime, enforce policy, and automate updates—without the need for fragile scripting or manual intervention. By using Esper’s device management solution, organizations can: - Eliminate tool sprawl and vendor lock-in with a single platform that manages every device, legacy and modern, across diverse form factors and operating systems. - Scale device fleets, without over-burdening IT, with Esper’s standardized processes and workflows, plus developer-friendly tools and automation that reduce siloes and put the focus back on high-value work. - Deliver consistent, reliable device experiences at every location with unified onboarding, compliance, telemetry, and troubleshooting that protect uptime and reduce fire drills. Through advanced capabilities, such as remote control and debugging, Pipelines for software deployment, Esper device SDK and APIs, Blueprints for dynamic configuration, and Seamless Provisioning, Esper is leading the market beyond standard MDM practices into the modern era of DevOps for devices and beyond. ## Esper Pros & Cons **What users like:** - Users praise the **ease of use** of Esper, finding it simple to manage devices in various environments. (21 reviews) - Users commend Esper's **excellent customer support** and responsiveness, enhancing their overall experience with device management. (11 reviews) - Users value the **remote access capabilities** of Esper, allowing easy management and troubleshooting of numerous devices efficiently. (10 reviews) - Users find Esper's **intuitive interface** and effective tools for managing devices incredibly beneficial for large fleets. (10 reviews) - Users praise Esper's **easy device management** , allowing effortless deployment, monitoring, and remote control across diverse environments. (9 reviews) - Easy Setup (9 reviews) - Features (9 reviews) - Users appreciate the **ease of remote device management** with Esper, highlighting its intuitive dashboard and seamless integration. (9 reviews) - Setup Ease (9 reviews) - Deployment Ease (7 reviews) **What users dislike:** - Users find Esper to be **too expensive** when scaling beyond a few hundred devices, limiting its practicality. (5 reviews) - Users find **missing features** like advanced reporting and detailed logs limit tracking abilities and overall ease of use. (5 reviews) - Users face **limited compatibility** with enterprise WiFi networks, making setup more challenging and inconvenient. (4 reviews) - Users report **update issues** such as sync delays and inaccurate reporting, impacting their overall experience with Esper. (4 reviews) - Users find Esper's interface **cumbersome and confusing** , creating challenges with usability and device management. (3 reviews) - Connection Issues (3 reviews) - Users experience **deployment delays** due to unmanageable queued commands and occasional sync issues across devices. (3 reviews) - Limited Reporting (3 reviews) - Users experience **poor connectivity** issues, leading to delays and inefficiencies in remote data transmission tasks. (3 reviews) - Poor Reporting (3 reviews) ## Esper Reviews ### 1. Seamless Device Management with Stellar Support **Rating:** 4.5/5.0 stars **Reviewed by:** Tomas P. | Intermediate Full-Stack Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2026 **What do you like best about Esper?** I like using Esper for organizing over 100 devices by groups, which is very helpful. The device blueprints with preset configurations are quite nice and simplify setups. I also appreciate the Managed Configurations as they let us authenticate devices remotely without needing staff credentials. Additionally, the API integration allowing us to have health checks on our own panel is really beneficial. The initial setup of Esper was easy enough, and their support and sales team is fantastic, which adds to the positive experience. **What do you dislike about Esper?** WiFi credentials for enterprise networks do not work out of the bat. Preset WiFi credentials for the devices are great, but we can't make them work for enterprise networks. We have to provide the devices and have someone on the field at our clients' installation to set their WiFi network, or sometimes use hotspots to provision the devices initially. **What problems is Esper solving and how is that benefiting you?** I use Esper for app deployment directly to our own mobile devices, managing over 100 devices by groups, and pre-setting configurations with blueprints. It lets us provision new devices with our app without going through app stores and manage devices remotely. ### 2. Effortless Device Management with Esper **Rating:** 4.5/5.0 stars **Reviewed by:** Chad P. **Reviewed Date:** January 23, 2026 **What do you like best about Esper?** I like how easy it is to use Esper and how easy it is to update the blueprint and do app updates. With other MDMs, it was really painful to go in and do app updates or changes to settings, and it wasn't really clear how that worked. Esper makes it really easy to just go update the blueprint really quickly and then do a converge. The initial setup was pretty easy. I didn't have any difficulties with it. It was easy to learn and get on board. **What do you dislike about Esper?** I think that some of it's a little cumbersome, and it's not clear what some of the terms mean. The word 'converge' is kind of a funny term and that's caused some confusion within our company and with our customers. **What problems is Esper solving and how is that benefiting you?** Esper keeps all our devices in sync with specified settings and apps. It simplifies app updates on Android and allows our support teams to remote control devices, which is really helpful. ### 3. Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Lokesh B. | CSR, Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Esper?** Because i get good services through out the time. **What do you dislike about Esper?** Everything i needed to work with is working pretty good. **What problems is Esper solving and how is that benefiting you?** We can take the remote access of the Kiosk on esper, we can change the software of the device. ### 4. Its good for maintaing device and adding in one teplates **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2024 **What do you like best about Esper?** We use it to control the HHD device. It’s good for remote access, and it’s easy to add it to the device. **What do you dislike about Esper?** There’s nothing to dislike—this is a good product. It’s easy to use and genuinely user-friendly. **What problems is Esper solving and how is that benefiting you?** It’s easy to find the device, take remote access, and install the APK in a single shot. ### 5. Excellent in everything except customer support **Rating:** 3.5/5.0 stars **Reviewed by:** Iván O. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2023 **What do you like best about Esper?** In my experience with them, customer support is truly awful. They don't listen to problems; they just send standard emails without any solutions. When an email arrives that seems to be from a person, they aren't even able to give clear instructions. **What do you dislike about Esper?** Customer support. It seems like you're dealing with AI instead of people. **What problems is Esper solving and how is that benefiting you?** Bulk device configuration, application distribution, remote control of devices. ### 6. Better MDM **Rating:** 4.0/5.0 stars **Reviewed by:** Krutik K. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2023 **What do you like best about Esper?** Remote viewer speed got improved. Also new UI looks good **What do you dislike about Esper?** Comparison between devices. ie Memory, storage, compliance policy etc **What problems is Esper solving and how is that benefiting you?** Solving application installation problem for client. ### 7. Remote Support within Clicks away! **Rating:** 5.0/5.0 stars **Reviewed by:** Manuel O. | Restaurant Staff, Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2023 **What do you like best about Esper?** Remote viewer support for IOS devices is now available. Enhances troubleshooting support for both andriod or IOS devices. **What do you dislike about Esper?** The availability to view past events would be a great improvement, this would expand the usefulness of remote viewing far beyond just monitoring the present. **What problems is Esper solving and how is that benefiting you?** Printer issues, connectivity issues, troubleshooting, and remote view of our devices help make our job more accessible and more productive. ### 8. Esper review **Rating:** 5.0/5.0 stars **Reviewed by:** Sampath K. | Customer success manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2025 **What do you like best about Esper?** What I appreciate most about Esper is its proactive and collaborative work culture. The team is incredibly supportive, and there’s a strong emphasis on continuous learning and problem-solving. The leadership is approachable and encourages innovation, which makes it a great environment to grow both personally and professionally. Additionally, the company’s focus on customer success and delivering high-quality solutions truly sets it apart. **What do you dislike about Esper?** Honestly, there’s nothing specific I can point to as a dislike. My experience so far has been positive, and I truly appreciate the supportive environment and opportunities for growth. If any challenges arise, they’re usually addressed promptly, which speaks volumes about the company culture. **What problems is Esper solving and how is that benefiting you?** Esper is helping streamline the management of Samsung tablets and A1 terminals by providing a centralized platform to access devices remotely, push software updates, and maintain device performance. This reduces the time and effort needed for manual updates and troubleshooting, ensuring that devices stay secure, up-to-date, and fully functional — ultimately improving operational efficiency and user experience. ### 9. Reliable Device Management Platform with Strong Support **Rating:** 4.5/5.0 stars **Reviewed by:** Nabi R. | Logistics and Hardware Manager, Restaurants, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2025 **What do you like best about Esper?** Esper makes managing a large fleet of devices effortless with its clean UI and powerful remote access tools. We especially appreciate the ability to push updates, run commands, and troubleshoot devices without needing physical access. Their customer support is responsive and helpful, and the platform itself is very stable. The dashboard gives great visibility into device health and status, which helps in proactive troubleshooting. **What do you dislike about Esper?** While the platform is strong, we’ve noticed occasional sync delays when deploying new configurations across multiple devices. Also, a more detailed activity log for each device would be useful in tracking changes or failures. Apart from that, the experience has been smooth overall. **What problems is Esper solving and how is that benefiting you?** Esper helps us manage and support hundreds of Android devices remotely, which solves the challenge of physical troubleshooting and manual updates. It allows our support team to quickly access, diagnose, and fix issues without needing on-site visits. This has significantly reduced downtime, improved our response time, and lowered operational costs. **Official Response from Madre Roothman:** > Thank you for sharing your detailed feedback and for highlighting how Esper has helped streamline your device management and support processes 🎉 We’re thrilled to hear that the remote access tools, dashboard visibility, and overall stability have been valuable for your team. We also appreciate you pointing out the occasional sync delays and the need for more detailed activity logs. I’ve shared this with our product team, and we’re continuously working on improvements in both areas to make configuration deployments smoother and provide better visibility into device-level changes. Your input is incredibly valuable to us! ### 10. It didn't quite work for us. **Rating:** 2.5/5.0 stars **Reviewed by:** Ivan M. | Solution Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2023 **What do you like best about Esper?** The only new thing I can mention is that I was able to download some reports about the tablets that I needed. Unfortunately, it's the only new relevant thing I can mention. **What do you dislike about Esper?** Unfortunately, it was getting too expensive versus the benefit we could really provide for our partners, so we decided just to do troubleshooting without the need for Esper, and it has worked just fine. **What problems is Esper solving and how is that benefiting you?** Troubleshooting for busy restaurants who don't have the time to be following steps to fix things. Remote access has saved us a lot of time and has improved our customer satisfaction. ### 11. The pros and Cons **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2023 **What do you like best about Esper?** Becoming more robust, easier to deploy especially with the pre-loaded build. **What do you dislike about Esper?** still some gaps, but much better than 2 years ago. **What problems is Esper solving and how is that benefiting you?** Allowed us to provide support across different manufacturers like HP and Lenovo ### 12. Awesome and very easy to use this app **Rating:** 5.0/5.0 stars **Reviewed by:** Dilip R. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2024 **What do you like best about Esper?** I have been using esper as been several years for remote purpose to access device as an software, where we can able to access and update their software and also access their Settings where we can much more easy and conveniently **What do you dislike about Esper?** I don't think any improvement needed, this is very user friendly **What problems is Esper solving and how is that benefiting you?** The Esper Remote App simplifies device management, offering a range of functionalities to enhance efficiency and control ### 13. Great tool to monitor all android tabs **Rating:** 5.0/5.0 stars **Reviewed by:** satish j. | Test Engineer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Esper?** Earlier I had used this tool when it was give 500 free device and it's allowing 100 devices as free service and it's controlling to android devices features are really awesome **What do you dislike about Esper?** Not it only give 1 month free earlier it give 500 free service to confirm devices **What problems is Esper solving and how is that benefiting you?** Taking control kiosk device which is not easily accessible through this I can connect and control all devices ### 14. A Powerful Device Management Solution with a Learning Curve **Rating:** 4.0/5.0 stars **Reviewed by:** Luiza C. | IT Director, Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2025 **What do you like best about Esper?** What I like best about Esper is how intuitive and powerful the platform is. It makes managing and updating a large fleet of devices straightforward and efficient, even for a small team. I especially appreciate the level of control it provides — from deploying apps and pushing updates to remotely troubleshooting issues in real time. The user interface is clean and easy to navigate, and their support team is always responsive and knowledgeable. It’s helped us streamline operations and improve the user experience for everyone relying on our devices. **What do you dislike about Esper?** While I really appreciate Esper overall, one thing I dislike is that some advanced features can feel a bit complex to set up initially, especially for teams without dedicated IT support. The learning curve for certain functions — like setting up custom policies or advanced remote commands — can be a little steep. Also, occasional delays or glitches during large-scale updates can disrupt workflows. However, once you get familiar with the platform, these challenges become much more manageable, and the support team is always helpful. **What problems is Esper solving and how is that benefiting you?** "Esper helps us solve the challenge of managing a large fleet of devices spread across different locations. Before using Esper, it was time-consuming and difficult to update apps, push security policies, or troubleshoot devices remotely. Now, we can quickly deploy updates, lock devices into kiosk mode, monitor performance in real time, and resolve issues without needing to physically access each device. This has saved us significant time and operational costs, improved security, and ensured a smoother experience for our end users." ### 15. Great tool to work with! **Rating:** 5.0/5.0 stars **Reviewed by:** Manuel O. | Customer Success Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2023 **What do you like best about Esper?** The Remote Viewer / Remote Control component got updates. A bigger frame for better usability, ability to capture screenshots, navigation UI improvements. **What do you dislike about Esper?** The pricing becomes less favorable when scaling from “a few hundred” to “thousands” of devices. **What problems is Esper solving and how is that benefiting you?** It really helps me troubleshoot a lot a problems that restaurant owners may encounter with our tablets that can be resolved quickly over the phone without having some to go deal with it in person. ### 16. Effortless Management Made Simple **Rating:** 5.0/5.0 stars **Reviewed by:** david g. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 01, 2025 **What do you like best about Esper?** Easy to manage and easy to navigate through site. **What do you dislike about Esper?** I dont really have any issues with Esper. **What problems is Esper solving and how is that benefiting you?** Im able to see sites live ### 17. An excellent platform for device management! **Rating:** 5.0/5.0 stars **Reviewed by:** Vinicius R. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2025 **What do you like best about Esper?** Through its user-friendly approach Esper provides effective tools for managing devices. The platform stands out because users find it easy to use combined with its potent features and seamless integration capabilities. The platform provides helpful customer support in addition to a responsive service that delivers an excellent user experience. **What do you dislike about Esper?** I have not encountered significant drawbacks during my experience. Support personnel at the company manage minor problems while the system operates effectively. **What problems is Esper solving and how is that benefiting you?** The system enables me to decrease the need for remote access as well as corporate app installation along with device monitoring capabilities. The tool enables users to handle corporate devices from a distance with no technical problems while keeping devices up-to-date and secure and operating without complications. The platform features tracking mechanisms which allow both device efficiency monitoring and prevention of emerging problems. **Official Response from Madre Roothman:** > Thank you for sharing your experience with Esper! We’re delighted to hear that you’ve found the platform easy to use while still powerful and feature-rich. It’s great to know that our seamless integrations and responsive customer support have contributed to a smooth experience for you. We appreciate your kind words and are glad Esper has been working effectively for your team. We’ll continue striving to make the platform even better and ensure you always have the support you need 🥳 🥳 ### 18. Makes managing multiple devices surprisingly easy and stress-free **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2025 **What do you like best about Esper?** We were looking for a way to simplify device management across a growing fleet, and Esper really stood out. It was surprisingly easy to deploy devices remotely, even for non-technical team members. I really like how clean and intuitive the dashboard is — everything from configuring settings to pushing updates feels straightforward. Being able to monitor device health and send updates remotely has saved us a lot of time and reduced headaches. It also integrates nicely with the tools we were already using, which made adoption quick and painless. **What do you dislike about Esper?** Honestly, there’s not much to dislike. If I had to pick something, I’d say that the first setup took a little longer than expected because there are a lot of customization options. It’s not difficult, but it does require some patience to really fine-tune policies to your needs. Also, I wish there were a few more advanced reporting features out of the box, but it’s not a dealbreaker. Overall, small things compared to the time savings we gained. **What problems is Esper solving and how is that benefiting you?** Esper helped us streamline the management of a growing fleet of Android devices across multiple locations. Before, updates and troubleshooting were a nightmare and required manual work. Now we can push updates remotely, monitor device health in real time, and ensure everything stays compliant with our company policies. It’s saved us a ton of time and made device management way less stressful for our team. **Official Response from Madre Roothman:** > Thank you so much for sharing your experience! We’re thrilled to hear that Esper has helped simplify your device management and made remote deployment easier for your team — especially for non-technical members. It’s great to know that the clean dashboard, seamless integrations, and remote update capabilities are saving you time and reducing complexity. We also appreciate your feedback on the initial setup and reporting features. We’re continuously working to make onboarding faster and exploring enhancements to our reporting capabilities, so your input is incredibly valuable to the product team. We’re glad Esper has been a good fit for your growing fleet and look forward to supporting your continued success! ### 19. Updates to the system made in increasingly harder to use. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2022 **What do you like best about Esper?** They seemed to make changes just for the sake of making changes. Geofence is not accurate. They had a free 100 device plan and decided out of nowhere to no longer honor that plan. I did not find the product worth the money **What do you dislike about Esper?** They made it harder to use and changed the security settings which gave less control **What problems is Esper solving and how is that benefiting you?** Managing all my devices in one place, faster setup, pushing updates remotely to all devices, securing the devices, and helping make the devices professional looking. **Official Response from Darin Herleikson:** > We're so excited you're satisfied with Esper! Getting the Play Store running requires a couple setup steps ahead of Provisioning to ensure that you're connected and able to use Play Store applications on your device. 1. Ensure you've enrolled your Esper tenant in the Google Play Store using an email address ending in "gmail.com". You can check out this great video here: https://vimeo.com/756927037 2. Approve the Play Store Apps you want available to upload to your devices, or allow your users to download if you've granted access to the Play Store. Here is a great guide on app approval: https://console-docs.esper.io/apps/approveapp.html 3. Select your Approved apps during the provisioning process! Regarding the Samsung devices, we have 8 different ways for you to provision your devices to ensure that we can accommodate a wide range of hardware types. https://blog.esper.io/android-provisioning-options-available-on-esper/ If you're still having trouble with the Samsung hardware, please reach out to our Support team at support@esper.io with your hardware information and they'll be happy to assist! Thank you for the review! Best, Darin @ Esper ### 20. Esper is awesome to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Avinash V. | Deployment Support Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2024 **What do you like best about Esper?** Adding users and updating their privileges option. **What do you dislike about Esper?** There is nothing I've come across so far however will definitely update if I realize any thing. **What problems is Esper solving and how is that benefiting you?** Configuring/stagging the devices through Esper. ### 21. Best modern MDM platform **Rating:** 5.0/5.0 stars **Reviewed by:** James B. | IT, Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2025 **What do you like best about Esper?** I love the web interface and how easy it is use. Everything just works and I don't have to think about managming my fleet of devices. We use seemless provisoning for even less of a headache. We can ship the device direcetly to a customer without ever having to open the box. **What do you dislike about Esper?** The custom roles can be hard to navigate at times, but with enough trial and error you will get the desired result. **What problems is Esper solving and how is that benefiting you?** With seemelss provisoning it is easier than ever for a customer to get up and running. They turn on the device, it gets all the latest version of our enterprise apps and they are ready to go within minutes. Our logistics team loves it because they no longer have to open the box if there is an app update. ### 22. Esper is awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Pankaj S. | Deployment support technician, Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2024 **What do you like best about Esper?** Navigation has been really good in Esper. **What do you dislike about Esper?** Nothing as such because it has been really helpful. **What problems is Esper solving and how is that benefiting you?** Esper helps in mobile device management. ### 23. WOW! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2021 **What do you like best about Esper?** They used to have a free tier, that has come and gone. **What do you dislike about Esper?** Cost has crept up quite a bit, remote viewing is charged extra. **Recommendations to others considering Esper:** Use the 100 devices free account to test if it works for you. **What problems is Esper solving and how is that benefiting you?** Deploying apps remotely and locking down devices. ### 24. Great Product, Slow Sales **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2025 **What do you like best about Esper?** The MDM is brilliant, easy to integrate & manage, and the remote control feature is perfect for off-site environments. Once setup you don't really have to worry about it too much as it locks the devices down exactly how you want them and can send Geofence alerts when the device has been taken away from its designated workplace. **What do you dislike about Esper?** I only require a few licences, but the 'Self-serve' feature enforces a minimum of 25 clients unless you contact support. However, after contacting support, they confirm that you are still required to purchase a minimum of 25 licences. **What problems is Esper solving and how is that benefiting you?** Easily locking down devices with MDM and remotely installing custom-made applications. ### 25. Tablet POS **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2023 **What do you like best about Esper?** We use Esper to see hardware data in real time and remotely log in to the device for troubleshooting. **What do you dislike about Esper?** There's always room for improvement but so far it's been working for us. **What problems is Esper solving and how is that benefiting you?** Able to load custom software to tablet for credit card processing. ### 26. Very good **Rating:** 4.5/5.0 stars **Reviewed by:** Subrahmanya A. | Assistant Manager- Information Technology , Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Esper?** Bluprint manager throgh Application control **What do you dislike about Esper?** Applicatin installin device, some time is delay **What problems is Esper solving and how is that benefiting you?** Some google application after installestion is not visible in the device. Ex:Phonrpee Business ### 27. Overall Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2024 **What do you like best about Esper?** Ease of working. UI is good. Never seen any kind of bug. **What do you dislike about Esper?** We should have the option to delete queued commands. I have seen like 15-20 commands are in queue due to which the deployment gets delayed. Neither we can delete those commands nor push a fresh one. **What problems is Esper solving and how is that benefiting you?** Esper is helping us for manging the devices remotely. Whenever our customer faces any issue with the mobile device, we take the remote of it from Esper to find the root cause and fix it. The remote session is also very smooth without any delay or lag. ### 28. Esper has been a game changer for our device management! Easy to use, scalable and secure. **Rating:** 4.0/5.0 stars **Reviewed by:** Nancy K. | Technical Support Engineer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 25, 2024 **What do you like best about Esper?** Ease of use , Scalaibilty , Security , Support . **What do you dislike about Esper?** Limited customization options , Occcasional connectivity issues . **What problems is Esper solving and how is that benefiting you?** Esper is solving complexity in device management, security risks, scalability issues, and time-consuming troubleshooting. It has benefited me by improving my efficiency, as it automates most tasks and increases my productivity. It has streamlined processes and enables administrators to manage devices more quickly and easily. ### 29. Ease of Use **Rating:** 4.0/5.0 stars **Reviewed by:** Dave N. | Director of Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Esper?** It has been great using the platform to manage over 700 devices. It has been a game changer in our operations monitoring device use in some of the most remote areas in Nepal and Uganda. It is very easy to use **What do you dislike about Esper?** At the moment, there is a disconnect between the application usage information and the core system. it would be great to have a unified platform where you can access the device info and the data platform **What problems is Esper solving and how is that benefiting you?** It helps us to make sure we know that devices are online and community has access to them. Seeing how often the devices are online aids us in designing our program implementation better and tailor our offering for the community ### 30. Esper delivers a great experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2024 **What do you like best about Esper?** We were evaluating several device management systems for growing business need. Among the final candidates, Esper beat all others in every single aspect in which we evaluated and were interested in. Apart from that, the platform is able to deliver the functionality providing a smooth and straightforward experience. The setup process was reliably easy and migrating from the trial to the full product was very smooth. There are two aspects that I'd like to highlight of the product's UX: The Esper console is very intuitive and straight-forward. This is much appreciated and something we don't take for granted, as many of the alternatives that we tried were seriously playing on another level in this regard. The Esper provisioning process is as stream-lined as it can be. This is critical, especially for large fleets of devices. Operative costs are greatly optimized when having as little set-up and maintenance as possible as Esper is able to deliver. I'd strongly recommend Esper for use cases where you want to maintain a fleet of devices, either for internal or external use. **What do you dislike about Esper?** Esper provides a SDK API, which is interesting and appreciated. I'd welcome some of this functionality to be developed into the standard, SDK-less functionality that is able to be delivered with just configuration in the Esper console. **What problems is Esper solving and how is that benefiting you?** We manage our fleet of loaner phones using Esper. It resolves the management and tech administrative aspects of this feel of phones, while letting us concentrate on delivering a solution for our customers ### 31. Everything with Esper is just super easy **Rating:** 4.0/5.0 stars **Reviewed by:** Mannix M. | IT Manager / Graphic Designer / Web & Software Development /, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2025 **What do you like best about Esper?** Everything with Esper is just super easy, from setting up to deploying. That is what I like about this software. **What do you dislike about Esper?** I have none so far on my current experience. **What problems is Esper solving and how is that benefiting you?** Remote deployment of app or document to an android device ### 32. organized and easy to maintain **Rating:** 5.0/5.0 stars **Reviewed by:** robert b. | Network Security Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** July 12, 2024 **What do you like best about Esper?** Esper is very easy to use. It allows you to control what is on screen for users. It also allows you to be specific to certain users who need a little extra authority to apps and function. it is easy to use for the user and is the perferred method for our plants floor personel. Our company is also going to get esper for other deparments to use for other functions within the plant. Intergrattion and support of the device is exceptional and very simplisting! **What do you dislike about Esper?** esper has so much functionality and support, you really can't improve it. **What problems is Esper solving and how is that benefiting you?** technicians are able to perform their maintenance functions in Real Time! They can also access Certain apps which makes their job so much easier. ### 33. Top MDM company around **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 03, 2025 **What do you like best about Esper?** I think their support has been top notch, and their backend has been pretty straight foward. I went through probably 15 different companies and they by far had the best back end and support. Hope to have a long relationship with this company! **What do you dislike about Esper?** Nothing really so far. Theres a few things they were missing in the back end but theres always a way to make it work. **What problems is Esper solving and how is that benefiting you?** Its allowing me to control the data usuage and track phones for our clients ### 34. Great software to manage over groups of devices **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2024 **What do you like best about Esper?** I do like how you can validate all the hardware information, including networking on the device. The remote connection ability works very well. We have even used it to locate a device that fell on the ramp of the highway buy seeing the closest location, then being able to activate and view the camera to see its position! **What do you dislike about Esper?** Installing apps that update automatically from Google Play is a pain to do. I just deploy apps manually. **What problems is Esper solving and how is that benefiting you?** Keeping track of all devices and seeing that operatators are using them as they should. ### 35. Good Experience with Esper **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2024 **What do you like best about Esper?** The platform is user-friendly, reliable, and has streamlined our device management processes. Even when issues have arisen, the Esper team has been incredibly responsive, resolving concerns quickly and efficiently. **What do you dislike about Esper?** Occasional Bugs: Like any platform, occasional minor glitches or updates may temporarily disrupt functionality, but the team is quick to address these **What problems is Esper solving and how is that benefiting you?** Esper provides a unified platform to manage all our devices remotely, streamlining operations and saving time. The ability to deploy, update, and manage applications seamlessly across devices eliminates manual intervention and reduces downtime. Even when issues arise, the Esper team’s quick and efficient response minimizes disruptions to our operations ### 36. key to our device management strategy in 2024 / 2015 **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** December 17, 2024 **What do you like best about Esper?** Easy-to-use dashboard customer support - especially 1 on 1 with Sudeep used daily by CX and PMs APi is great to work with ( integration) easy to deploy new devices ( implementation) **What do you dislike about Esper?** remote access requires data saver mode the reporting module is inaccurate ( time delays) unable to move groups **What problems is Esper solving and how is that benefiting you?** un restricted remote access is key - ### 37. Implementation Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2024 **What do you like best about Esper?** 1) Easy to configure blueprints 2) Easy to Deploy 3) Professional Onboarding 4) Pricing is very competative 5) Excellent configuration options - Covers pretty much everything **What do you dislike about Esper?** 1) A few bugs in the portal. IE. Main map doesn't show all devices and their locations correctly 2) Support and account manager can be slow to respond 3) Better reporting 4) No extra MS Licenses and No Google Workspace Licenses Required **What problems is Esper solving and how is that benefiting you?** Keeping employees on task with company phones and devices. Location of lost devices. ### 38. Excellent platform **Rating:** 5.0/5.0 stars **Reviewed by:** Raul R. | Jefe de Ingenieria, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2024 **What do you like best about Esper?** Complete, intuitive, versatile, with everything needed for device control, ease of integration. **What do you dislike about Esper?** the quick way to roll up and control the devices. **What problems is Esper solving and how is that benefiting you?** The inappropriate use of mobile phones for leisure. ### 39. Esper is a very user friendly product **Rating:** 4.5/5.0 stars **Reviewed by:** Jim H. | Network Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2024 **What do you like best about Esper?** I was able to bring all the phones in and set them up in the span of an afternoon. **What do you dislike about Esper?** It sometimes falls short in the ability to accomplish certain tasks. **What problems is Esper solving and how is that benefiting you?** I can remotely track each device and easily see who is assigned. It has been instrumental in keeping track of the devices. ### 40. DevOps coming to mobile apps & devices **Rating:** 4.5/5.0 stars **Reviewed by:** Vasilii A. | Head of Engineering & Technology, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2024 **What do you like best about Esper?** Easy to start Friendly and nice UX Great flexibility **What do you dislike about Esper?** Cumbersome (but tolerable) blueprints Streaming from the devices is not always reliable Debugging and collecting logs could be better Sometimes device activation just doesn't work **What problems is Esper solving and how is that benefiting you?** Having ownership on the mobile devices in the field, and making sure updates are rolled out ### 41. Simple scaling for digital signage **Rating:** 5.0/5.0 stars **Reviewed by:** Pete C. | Head of Product, Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2024 **What do you like best about Esper?** Platform ease of use and onboarding devicees. **What do you dislike about Esper?** Hidden fees and not transparent pricing. **What problems is Esper solving and how is that benefiting you?** Being able to monitor our digital signage devices and address any issues that arise. We had our own MDM solution but Esper's more robust features gives us more peace of mind. ### 42. In the right hands a powerful device management tool **Rating:** 4.0/5.0 stars **Reviewed by:** Camryn M. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2024 **What do you like best about Esper?** The dashboards and group management makes it easy to get a quick overview of our devices. Site wide reboots with one button. Updates can be pushed with minimal down time on the customer. (We are in security so that is a big deal for us) Remote view and control features make it easy to support customers using our devices. The reporting graphs are very useful for determinng the cause of issues or even preventing issues in the first place. The survey requests I mention ease of use, for a technician or anyone with a bit of IT knowledge its very easy to use. The platform as a whole is very powerful. **What do you dislike about Esper?** I would like a reporting archive of some sort, I simply might not have seen it, but i would like the ability to pull a report on each device to see how it has performed and how the user handled the device over a period of about a month or more. We have had some of our devices behave strangley , brightness and volume settings change for example without the user making the changes (the settings are locked out of the users reach) Accessibilty settings are still accessable even when the device is locked out, I understand this is a feature built into the android API but I would like a means of preventing accidental activation of settings like the Narrator funtion for example. **What problems is Esper solving and how is that benefiting you?** Device monitoring. Application update release management. Strict User access control. Easy of support to customer. Faster turn around times with on site issues. **Official Response from Jordan Con:** > Thank you so much for sharing your experience with Esper! We appreciate your feedback and are working on enhancing our reporting capabilities — you will see more updates from Esper in the near future. If you encounter any issues or would like assistance troubleshooting strange device behavior, always feel to reach out to Esper support and the team can help you resolve. Thanks! Jordan ### 43. Very helpful **Rating:** 5.0/5.0 stars **Reviewed by:** carolina f. | Technical Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2024 **What do you like best about Esper?** How convient it is to find devices and to use **What do you dislike about Esper?** Nothing at the moment that I dislike right now. **What problems is Esper solving and how is that benefiting you?** Helping me monitor devices health status ### 44. Very detailed and easy to find what I need. **Rating:** 5.0/5.0 stars **Reviewed by:** J R. | Technical & Systems Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2024 **What do you like best about Esper?** How easy it is to find the device you need. **What do you dislike about Esper?** Sometimes everything isnt in numerical order. **What problems is Esper solving and how is that benefiting you?** Easier to change alias names and move to correct groups. ### 45. Excellent Android MDM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Enterprise (> 1000 emp.) **Reviewed Date:** October 14, 2024 **What do you like best about Esper?** Easy provisioning with QR codes. Great software managementbility with remote screen viewing. Easy to deploy to multiple devices at once. We use it daily to monitor and troubleshoot our devices. **What do you dislike about Esper?** Mobile app for management use would be handy to check in on devices. **What problems is Esper solving and how is that benefiting you?** We switched to a android tablet based timeclock solution and needed a way to lockdown the tablets to only run the timeclock app while also giving us the ability to remotely troubleshoot and update the devices. Esper has been instrumental in our ability to deploy the tablets quickly in a repeatable manner. ### 46. Best Software to Manage devices **Rating:** 5.0/5.0 stars **Reviewed by:** Shariq Rahman A. | IT/Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2024 **What do you like best about Esper?** Esper has the user friendly interface which help me to work with it easily as i work in an organisation who supoort the cause for chidhood cancer by helpng them financially and mentally we gave them Tabs for their studies and we manage those tabs by esper and its really the best **What do you dislike about Esper?** i dont think there is any think since i started using esper i find it helpful user friendly enviornment and easy to use and unederstand **What problems is Esper solving and how is that benefiting you?** Well as i mentioned we provide Tabs to students affected by cancer and esper make easy to manage those tabs if student encounter any problems we resolve it with esper its user frindly interface helps me to resolve those issues with ease and the best part is when we need to reset the device esper is best ### 47. Control of the devices **Rating:** 4.5/5.0 stars **Reviewed by:** Rodolfo P. | Tecnico en soporte, Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2023 **What do you like best about Esper?** It helped us control the aplication installed in the devices and monitor online to manage usage For our Signage aplication **What do you dislike about Esper?** To apply some features, we have to ask to be sent to the endpoint, we will like to be able to apply it by our selfs **What problems is Esper solving and how is that benefiting you?** Wireless deployment, online control. Security control, Remote management **Official Response from Ananya Patra:** > Hello Rodolfo, We would like to express our sincere gratitude for your review of Esper. Your valuable feedback is greatly appreciated. We take all customer feedback seriously and use it to constantly enhance our products and services. Please know that we have shared your concerns with our dedicated product team, who will utilize them to guide our future developments and improvements. Thank you for choosing Esper. ### 48. made our lives significantly easier **Rating:** 4.5/5.0 stars **Reviewed by:** Can I. | Co-Founder & COO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2024 **What do you like best about Esper?** making deployments and remote connections a breeze. they worked with out hardware vendor to preinstall esper in our devices so, remote installations are now much easier. we use it daily to monitor and identify problems. **What do you dislike about Esper?** The customer service sometimes deflects issues asking for more detail than needed. **What problems is Esper solving and how is that benefiting you?** Remote Connections Software Updates ### 49. The system is easy to implement and even easier to us. **Rating:** 5.0/5.0 stars **Reviewed by:** Jim H. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Esper?** I can track my equipment quickly and easily. **What do you dislike about Esper?** I have found any issues at this point where I would say I have an issue. **What problems is Esper solving and how is that benefiting you?** I can easily track a device, know who's using it and get it back in service if necesary. I also need to update them on an occasional basis with my software and it is extremely quick and easy ### 50. Esper service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2024 **What do you like best about Esper?** Esper handled our business tablet lockouts to make them unusable for anything but our app. This was seamless and we saw a significant reduction in broken/missing tablets after inplementing this. **What do you dislike about Esper?** As the setup was a one time thing I haven't had any issues working with esper. They handled the task we needed and we haven't needed anything further. **What problems is Esper solving and how is that benefiting you?** Device management in the form of control locks and permissions. ## Esper Discussions - [With an API available for Esper, is it possible that Esper would consider creating an app for Zapier?](https://www.g2.com/discussions/with-an-api-available-for-esper-is-it-possible-that-esper-would-consider-creating-an-app-for-zapier) - 1 comment, 2 upvotes - [I face and issue to connect device with Android 8 version](https://www.g2.com/discussions/i-face-and-issue-to-connect-device-with-android-8-version) - 1 comment, 1 upvote - [translate German](https://www.g2.com/discussions/translate-german) - 2 comments, 1 upvote - [How can I open the esper menu from a device in kiosk mode?](https://www.g2.com/discussions/how-can-i-open-the-esper-menu-from-a-device-in-kiosk-mode) - 2 comments, 1 upvote - [What strategies have you come up with when dealing with multiple devices that require multiple versions of APKs? How do I successfully pull XAPK from devices?](https://www.g2.com/discussions/30606-what-strategies-have-you-come-up-with-when-dealing-with-multiple-devices-that-require-multiple-versions-of-apks-how-do-i-successfully-pull-xapk-from-devices) - 2 comments, 1 upvote - [View Esper pricing details and edition comparison](https://www.g2.com/products/esper/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-29+18%3A30%3A00+-0500&secure%5Bsession_id%5D=8b587bb4-dc60-4d95-a826-6b325dcf9623&secure%5Btoken%5D=d32b1d02dd3e45a83777f42267b7c21c2ee188afb9e82b2bab5933b10d9b527e&format=llm_user) ## Esper Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) ## Esper Features **Scope** - Endpoint Inclusiveness - Multi-OS Support **Device Recognition** - Dashboard **Agentic AI - Mobile Application Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform - Mobile Device Management (MDM)** - Regulation Compliant **Platform** - Device Enrollment - Device Configuration **Security** - Reporting and Alerts - Endpoint Protection - Remote Wiping **Monitoring** - Device Status - Alerts & Notifications - Analytics **Operating System** - Multi-Systems Support - Apple Support - Android Support **Operating System** - Multiple Mobile Operating System Support - Apple Support - Android Support **Management** - Device Enrollment - Device Configuration - Device Compliance - Usage Information - Data Separation **Provisioning** - Remote Configuration - Event Triggering - Device Diagnostics & Repair - Firmware Updates **Management** - Applicatons Management - Applications Consolidation - Whitelist - Blacklist - Usage Information **Security** - Device Management - Custom Alerts - Security **Agentic AI - Unified Endpoint Management (UEM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Security** - Remote Wipe - Security **Management** - Applicatons Management - Applications Consolidation - Whitelist - Blacklist - Usage Information **Agentic AI - Mobile Device Management (MDM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Enterprise Mobility Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Esper Alternatives - [Hexnode UEM](https://www.g2.com/products/hexnode-uem/reviews) - 4.5/5.0 (224 reviews) - [Scalefusion](https://www.g2.com/products/scalefusion/reviews) - 4.7/5.0 (373 reviews) - [AirDroid Business](https://www.g2.com/products/airdroid-business/reviews) - 4.9/5.0 (405 reviews)