ESO Fire RMS Reviews & Product Details

It allows for keeping track of all items in FH such as inventory, runs, call volume, personnel and many other aspects of daily work at the fire house. Review collected by and hosted on G2.com.

It is at times not very user friendly at all. I have to make numerous calls to them to get tech support on items that I would normally be easy on other programs. Review collected by and hosted on G2.com.

Without much training, the user interface is easy to walk through and information can be extracted from analytics. Review collected by and hosted on G2.com.

It is difficult to extract our own data and get it reloaded into other DBs. But we are working with ESO to find a work-around. Review collected by and hosted on G2.com.

The simplicity of its use, the majority of our members picked-up on the new reporting system quickly and commented on its intuitive format. Review collected by and hosted on G2.com.

The auto-CAD import does not always come over from EHR without validation issues. This has created confusion from some of our members not understanding why some EHR reports come over to Fire as Locked and others remain in Draft status. We were told that this issue was being worked on and 8 months post-implementation, it has not been resolved. Review collected by and hosted on G2.com.

ESO is listening to their customers and their needs and allowing that to drive their decisions going forward. They have made a lot of progress in the fire community over the past year. Review collected by and hosted on G2.com.

The fire product replacing Firehouse is not fully where it needs to be yet. You have to purchase multiple solutions to make up for some of the functions lost in the transition from Firehouse to ESO Review collected by and hosted on G2.com.

The easiness in writing the report. The staff were able to be trained in very short time frame and was able to make reports without error. Review collected by and hosted on G2.com.

Some of the back end needs to be changed to be more configurable. Review collected by and hosted on G2.com.

Evaluated the ESO Property and Inspection look and feel is very intuitive and responsive Review collected by and hosted on G2.com.

Evaluated the ESO Property and Inspection but it is missing the Canadian Provinces. Can't change the country to Canada too. Will need to have that information before we can evaluate it. Review collected by and hosted on G2.com.

Firehouse is great for Data gathering for the Fire industry. The interface takes some getting used to, but gets the job done when you learn it and can query your data. Review collected by and hosted on G2.com.

Old interface. cannot collect data from an app on a mobile device Review collected by and hosted on G2.com.

The customization ability. You are able to get any data out of this that can be there. Review collected by and hosted on G2.com.

Do not like that it is not end user friendly and unable to update as it is on an old platform. Review collected by and hosted on G2.com.

The flow of the software for the end user. Review collected by and hosted on G2.com.

Some of the features haven't been released yet that become very helpful for the fire industry. Review collected by and hosted on G2.com.

I like that the user can be an administrator and create their own reports without technical assistance. They have annual conferences that cater to the user and the administrator. They teach you how to be self sufficient with your software. If you do need to contact user support, you get a real person that can tap into your computer via internet and walk you through exactly what you need to do. Review collected by and hosted on G2.com.

Some modules are limited as to what you can add or delete to customize them. For example, when creating the 'truck check' section, I could only add so many items that needed to be checked. On inspections, it was difficult to get a report to print out for the customer that was easy to comprehend. Review collected by and hosted on G2.com.