--- title: eSentire Reviews meta_title: 'eSentire Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 287 reviews by the users' company size, role or industry to find out how eSentire works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 287 scale: '5' date_modified: '2026-07-17' parent_category: name: System Security url: https://www.g2.com/categories/system-security --- # eSentire Reviews **Vendor:** eSentire **Category:** [Managed Detection and Response (MDR) Software](https://www.g2.com/categories/managed-detection-and-response-mdr) **Average Rating:** 4.6/5.0 **Total Reviews:** 287 ## About eSentire eSentire is a leader in Controlled Autonomy SecOps, protecting 2,000+ organizations across 35+ industries around the world. Founded in 2001, the company’s Controlled Autonomy SecOps operating model pairs agentic AI operatives with engineered human-judgment controls, delivering expert-depth security outcomes at machine speed without ceding accountability to opaque automation. Powered by the unified agentic AI Atlas Platform, eSentire’s Atlas AI + 24/7 expert human SOC coverage delivers offensive capabilities that preempt exposures before attackers do, detect, and respond to stop threats in real time. For more information, visit esentire.com and follow @eSentire. ## eSentire Pros & Cons **What users like:** - Users value the **swift response times** of eSentire, enhancing confidence and reducing security-related workload effectively. (29 reviews) - Users appreciate the **proactive customer support** of eSentire, enhancing their confidence and efficiency in security management. (24 reviews) - Users value the **proactive Managed Detection and Response** of eSentire, ensuring rapid threat detection and comprehensive analysis. (19 reviews) - Users value the **24x7 monitoring** of eSentire, ensuring constant vigilance and timely response to potential threats. (18 reviews) - Users commend eSentire for their **immediate response** times, highlighting swift incident management and proactive threat containment. (17 reviews) - Users value eSentire's **staff expertise** , noting their knowledgeable support and tailored solutions for cybersecurity needs. (16 reviews) - 24/7 Availability (15 reviews) - Users praise eSentire for their **consistent reliability** and proactive support, making them a valued security partner. (12 reviews) - Alert Management (10 reviews) - Threat Detection (10 reviews) **What users dislike:** - Users face **communication issues** with eSentire, affecting escalation processes and service configurations negatively. (15 reviews) - Users feel that eSentire's pricing is **steep** , making it harder to subscribe to additional services without discounts. (8 reviews) - Users find eSentire's **inefficient alert system** leads to noise and repetitive notifications, complicating their workflow. (8 reviews) - Users face **portal issues** like a lack of intuitiveness and inconsistencies affecting their experience and efficiency. (7 reviews) - Users express concerns about **poor reporting** , citing infrequent updates and a need for better customization and insights. (6 reviews) - False Positives (4 reviews) - Lack of Automation (3 reviews) - Poor Customer Support (3 reviews) - Users find the **complex configuration** of eSentire challenging, requiring significant time to set up effectively. (2 reviews) - Users find the **difficult navigation** challenging, making it hard to locate specific insights and features. (2 reviews) ## eSentire Reviews ### 1. Reliable Security with Stellar Support **Rating:** 3.5/5.0 stars **Reviewed by:** Het T. **Reviewed Date:** November 11, 2025 **What do you like best about eSentire?** I appreciate eSentire's excellent customer support, which sets them apart from other companies that often lack this quality. Their globally distributed Security Operations Centers (SOC) are particularly beneficial for us, ensuring continuous 24/7 and 365-day monitoring. This comprehensive coverage is invaluable in maintaining consistent security surveillance and peace of mind. **What do you dislike about eSentire?** I think eSentire could benefit from offering a wider range of security tools. Specifically, having multiple options for Security Information and Event Management (SIEM) would be a great improvement. **What problems is eSentire solving and how is that benefiting you?** eSentire provides 24/7 monitoring, enhancing our security management. Their global SOC provides continuous protection, and I appreciate their great customer support. ### 2. Peace of Mind with eSentire's Active Network Monitoring **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2025 **What do you like best about eSentire?** The most helpful aspect of eSentire that helps me sleep at night is their active network monitoring and reporting of my network. **What do you dislike about eSentire?** We've had some challenges getting their on premise network monitor appliance to work with a software defined network. Forcing us to move this to a physical network. **What problems is eSentire solving and how is that benefiting you?** eSentire allows me to focus on improving my network and IT Infrastructure as opposed to constantly worrying about who is monitoring my IDS and firewall logs to stop any potential threat before it becomes a real issue. ### 3. Exceptional Support and Proactive Communication from eSentire **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2025 **What do you like best about eSentire?** I like eSentires responsiveness and Account managers they keep me informed on not only things to look out for and new products or features but they are an extension of the team that is very important **What do you dislike about eSentire?** MTTR times can flucuate during the holiday seasons and need to be adjusted. **What problems is eSentire solving and how is that benefiting you?** Extending the security Team, since we are a small organization, we have to use external partners to assist in monitoring the systems for security events and eSentire is out top partner that assists us in that goal ### 4. Robust Security Solution with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin V. | Director of Information Security, Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2025 **What do you like best about eSentire?** I like that eSentire is well priced and their playbooks are aligned with our tech stack. They have a great team to work with. I also value their SIEM, EDR, and dark web monitoring, which are important tools for us. Additionally, the initial setup was very easy, and we were up and running within a month. **What do you dislike about eSentire?** I would love for them to have something that could understand our platform. **What problems is eSentire solving and how is that benefiting you?** eSentire provides us with 24/7 coverage for our security team. ### 5. Best of the Best, Flagship MDR Company **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** December 08, 2025 **What do you like best about eSentire?** They are very attentive and put their customers first. Great resource for any company of any size. Brings a great wealth of knowledge to the table and always willing to help. **What do you dislike about eSentire?** None, they are always willing to work through issue with their service and attentive to our needs. Highly recommend. **What problems is eSentire solving and how is that benefiting you?** They are providing a wealth of knowledge across the threat landscape to assist my organization on hardening our defenses. They help not only protect on-prem and cloud footprints. ### 6. Worth the money. **Rating:** 5.0/5.0 stars **Reviewed by:** Jay P. | Senior Network and Systems Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2025 **What do you like best about eSentire?** Calling in I get a human quick. No endless menu to navigate. I can ask any question and get an answer I am happy with. Great response time. **What do you dislike about eSentire?** A bit slow on non critical issues. It is not cheap. **What problems is eSentire solving and how is that benefiting you?** Releives stress when an issues pops up. I can always get eSentire to confirm if a suspected thing is an issue or not - and get a great write up on why. ### 7. Exceptionally Responsive Support Team **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2025 **What do you like best about eSentire?** So far, my experience has been that they are very responsive, both when handling incidents and when answering my inquiries. **What do you dislike about eSentire?** Unfortunately, our representative was changed several times, which was less than ideal. However, I understand that this could happen with any vendor. **What problems is eSentire solving and how is that benefiting you?** Since we are not a 24/7 operation, their SOC has been especially important in helping us respond to security incidents. They handle the initial triage before escalating issues, which has been valuable in filtering out many false positives. ### 8. Seamless Team Collaboration with SOC Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Jeremy H. | Cyber Security Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2025 **What do you like best about eSentire?** The seamlessness between our team and the SOC **What do you dislike about eSentire?** Sometimes to man Summo reports these reports seem to have non actionable data. **What problems is eSentire solving and how is that benefiting you?** They are our outsourced SOC and first line of cyber defense ### 9. Hands-Off Security with Managed SOC **Rating:** 4.0/5.0 stars **Reviewed by:** Steven U. | Network Servcies Support Tech, Enterprise (> 1000 emp.) **Reviewed Date:** November 20, 2025 **What do you like best about eSentire?** The managed SOC, leaves us very hands off until escalation is needed. **What do you dislike about eSentire?** Not being able to access some areas of the Falcon portal **What problems is eSentire solving and how is that benefiting you?** Identifying threats while we are off doing our busy work, then contacting us when necessary to do remediation. ### 10. An incredible ability to protect your users from themselves! **Rating:** 5.0/5.0 stars **Reviewed by:** David M. | Director of Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2025 **What do you like best about eSentire?** eSentire has an incredibly broad range of platforms that can be used individually or in tandem to protect your infrastructure and your users the way you want them protected. Their network interceptor product and MDR products are top products in the industry. Once installed, the product is absolutely transparent to your users. **What do you dislike about eSentire?** The largest downside of eSentire is that it does cost more than other products, but that is because of the vast array of knowledgeable individuals that stand behind the eSentire product suite ready to assist you if needed. That kind of amazing talent does not come cheap, unfortuantely. **What problems is eSentire solving and how is that benefiting you?** Your users work quickly. Working quickly leads to mistakes. eSentire prevents those mistakes from become catastrophes. Man-in-the-middle websites, breach attempts by foreign governments, ransomware attacks ... it's DANGEROUS out there! With the proper collection of eSentire protection mechanisms, as an IT staff member you'll be able to sleep soundly at night knowing that you are protected 24/7 by eSentire's amazing product line and their team of highly trained professionals looking at every possibility of a malefactor on your network. ### 11. Excellent Support and User-Friendly Software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2025 **What do you like best about eSentire?** Great support, easy to understand and use the software. Easy integration. **What do you dislike about eSentire?** Nothing noteworthy thus far. I have not had any bad experiences with eSentire. **What problems is eSentire solving and how is that benefiting you?** We are using eSentire to secure and monitor our IT environment with their provided security software and networking logging tools. Having a third party securing our network has freed up valuable time for us IT Administrators to focus on other areas and provides peace of mind knowing that we have expert external assistance if there are any security breaches. ### 12. Consistent Vulnerability Scans Provide Peace of Mind **Rating:** 5.0/5.0 stars **Reviewed by:** Michael K. | Director of IT Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2025 **What do you like best about eSentire?** Having vulnerability scans on a consistent basis helps us feel more secure. **What do you dislike about eSentire?** I don't dislike anything. We are happy with it. **What problems is eSentire solving and how is that benefiting you?** Helps us not have to have someone monitoring our system 24x7. ### 13. Great Overall Service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** July 23, 2025 **What do you like best about eSentire?** The account managers are always very knowledgeable when it comes to service interruptions or issues. **What do you dislike about eSentire?** The speed that something gets escalated from level 1 to level 2 support could be improved on. **What problems is eSentire solving and how is that benefiting you?** They are the Managed SOC/Managed Level 1 alert response. ### 14. Outstanding Support Makes All the Difference **Rating:** 4.0/5.0 stars **Reviewed by:** Glen O. | Network and IT Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 18, 2025 **What do you like best about eSentire?** Great support team at e entire, follow up and alerts notifications are great. **What do you dislike about eSentire?** Nothing specifically at this point in time. **What problems is eSentire solving and how is that benefiting you?** Managed SOC , Alert Monitoring, sumo logging and alerts, monthly meetings and follow up to improve security footprint. ### 15. eSentire is an excellent service provider **Rating:** 4.5/5.0 stars **Reviewed by:** Dan C. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2025 **What do you like best about eSentire?** I find eSentire to be technically competent and has a good approach to MDR **What do you dislike about eSentire?** We have had trouble with getting reports to print correctly which has been frustrating. We have had some challenges with our CSR in the past but that has been resolved now. **What problems is eSentire solving and how is that benefiting you?** Our primary use of eSentire is for managed detection and response (MDR) services. After establishing the initial services we have since also used eSentire for Policy review, penetration testing, and phishing testing and training. The MDR services has gone well, they are finding and responding to various incidents quickly and reliably. Our security posture has greatly improved with the policy review and we have been able to find areas to improve internally with testing results and working with eSentire on best practices. ### 16. Affordable MDR with Strong Crowdstrike Integration **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2025 **What do you like best about eSentire?** Cost-effective MDR with deep Crowdstrike integration and rapid threat response **What do you dislike about eSentire?** Customisation options can be limited and platform interface could be more intuitive and responsive. **What problems is eSentire solving and how is that benefiting you?** Problem: shortage of in-house expertise and 24/7 coverage to detect, respond, and remediate quickly, alert fatigue, and no unified monitoring across environments Benefit: 24/7 monitoring and rapid response by cyber experts, reduced risk of data breaches, increased operational efficiencies, access to seasoned analysts, stronger security posture, and confidence. ### 17. Very reliable and extremely helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 24, 2023 **What do you like best about eSentire?** You can depend on the eSentire team at any time and situation. They're a strong SOC team, capable of quickly assessing the severity of an incident and taking appropriate action. **What do you dislike about eSentire?** Nothing, I haven't had any bad experiences. **What problems is eSentire solving and how is that benefiting you?** eSentire helps me with the following: Threat intelligence, Proactive Monitoring, Incident Response Plan ### 18. Peace of Mind with Proactive SOC Monitoring **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2025 **What do you like best about eSentire?** I enjoy the comfort of knowing that esentire's soc is actively watching my environment and getting persistent calls if something bad was happening for me to resolve immediately. **What do you dislike about eSentire?** Not a downside but i used to like the personal service with account manager where he would even come to my office to visit. Now my acct manager just changes more often. **What problems is eSentire solving and how is that benefiting you?** Deep network traffic monitoring is amazing. ### 19. Good reporting and security incident team. **Rating:** 5.0/5.0 stars **Reviewed by:** Clyde K. | IT ANALYST, Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2023 **What do you like best about eSentire?** Quick and easy reporting of all security issues. Also quick response for incidents **What do you dislike about eSentire?** Nothing. I don't really use it much. So I think its fine **What problems is eSentire solving and how is that benefiting you?** Security reporting and monitoring **Official Response from Team eSentire:** > Hi Clyde! We appreciate you leaving us a 5-star review. Thank you for your continued trust! ### 20. eSentire Managed Security Services **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas G. | Director of Information Security, Enterprise (> 1000 emp.) **Reviewed Date:** September 28, 2022 **What do you like best about eSentire?** We get actionable alerts with very clear details. They are also very quick to respond when additional information is needed. **What do you dislike about eSentire?** We've not had any issues with the service. Obviously, with any MDR vendor, there is some tuning to alerts. **What problems is eSentire solving and how is that benefiting you?** eSentire has essentially become our 24x7 SOC, which we would not otherwise be able to staff. Our time to respond to incidents has greatly improved with the level of detail we get from eSentire as well as the areas of our environment they cover. **Official Response from Team eSentire:** > Hi Thomas! Thank you for your continued trust in eSentire! ### 21. Great Company with Essential Security Layers **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2025 **What do you like best about eSentire?** Our account executive is amazing, and their suite of security tools + esoc are essential to our business operations and security posture. **What do you dislike about eSentire?** They are growing rapidly and technical support for non-critical items aren't as fast as they were in the past. **What problems is eSentire solving and how is that benefiting you?** They are providing essential security layers and visibility inside the network and on the perimeter. ### 22. Effective but Expensive, with High Employee Turnover Concerns **Rating:** 4.5/5.0 stars **Reviewed by:** Jay P. | Network Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about eSentire?** Great support. Great SOC. Nothing gets past them. **What do you dislike about eSentire?** Cost. Employees keep changing - so no retention??? that is a really really really bad sign. **What problems is eSentire solving and how is that benefiting you?** Gives reports for anything asked. Giving full reports for anything that comes up when requested for the higher ups to look at. ### 23. Easy MDR Setup and Great Support, but Alert Classification Needs Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about eSentire?** Set up wasn't difficult for MDR. Support has always been on top of the ball. Contacting them for extra help has always been easy. **What do you dislike about eSentire?** Only real complaint is the way some alerts are classified. **What problems is eSentire solving and how is that benefiting you?** MDR solutions have been a godsend for our small security team. Though we still look at the alerts, eSentire stays on top of them and involves us when needed. ### 24. eSentire is a solid MDR option **Rating:** 4.0/5.0 stars **Reviewed by:** Eric S. | Sr Infrastructure Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** September 25, 2025 **What do you like best about eSentire?** The customer support is top notch, they are very responsive and take the time to give threat reviews to our security group. **What do you dislike about eSentire?** Until recently the portal needed work, but they are making good progress. **What problems is eSentire solving and how is that benefiting you?** One of the most common alerts we get is notification of user logins from unusual locations. ### 25. Great tools, better management & quick response time. Highly recommend. **Rating:** 4.5/5.0 stars **Reviewed by:** Aman A. | Senior Staff, Cybersecurity Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2023 **What do you like best about eSentire?** The selection of tools, management, run books and quick response time against threats. Impressed with the services they deliver. **What do you dislike about eSentire?** Haven't had any bad experiences yet. Their deliverables are as per the SLAs. Great team. **What problems is eSentire solving and how is that benefiting you?** eSentire is providing MDR services to detect malicious behavior & protect us from bad actors. **Official Response from Team eSentire:** > Hi Aman! Thank you for your review! We're glad you're enjoying our service. ### 26. Exceptional Support and Helpful ESOC Team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** November 25, 2025 **What do you like best about eSentire?** ESOC is very helpful, and support in general is great. The Portals is very easy to use and reports are informative. **What do you dislike about eSentire?** There were some services I was not aware that we did not have configured correctly, and was not informed. **What problems is eSentire solving and how is that benefiting you?** General vulnerabilities and rapid response from IR when needed. ### 27. Best in class MDR service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** December 29, 2022 **What do you like best about eSentire?** Great response time on alerts. Nice portal to show current alert details. **What do you dislike about eSentire?** Looking forward to have managed vulnerability service with Rapid 7. **What problems is eSentire solving and how is that benefiting you?** 24/7 security monitoring and managed SOC. Tight integration with full range of services. **Official Response from Team eSentire:** > Hi there! Thank you for taking the time to leave us a review. I have shared your feedback with the relevant teams. Please do reach out to your Customer Success Manager if you have any questions or require any additional support. We’re grateful for your continued trust! ### 28. eSentire the best of all the worlds **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph G. | IT Infrastructure Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** September 25, 2025 **What do you like best about eSentire?** Best in class. Experience has been excellent and improved after replacing Arctic Wolfe with eSentire. **What do you dislike about eSentire?** Still working on getting everything into the same portal but they have been moving more and more into the same portal which has been much improved. **What problems is eSentire solving and how is that benefiting you?** Providing security on every front. Has been great to know that we are covered. On very few occasions eSentire has caught threats and been able to isolate clients so as not to affect the rest of the network. ### 29. Outstanding Experience from Start to Finish **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2025 **What do you like best about eSentire?** Managed response to AV issues, eliminating training for internal staff, and moving this function to specialised staff. **What do you dislike about eSentire?** Logs don't have runbooks for Unifi equipment. **What problems is eSentire solving and how is that benefiting you?** Small team that still needs to meet the Australian Essential 8, so the internal team works on industry specific issues, while we offload specialised tasks that cover all businesses to other vendors. ### 30. Choose the right 'partner' for your company in your Cybersecurity maturity journey! **Rating:** 5.0/5.0 stars **Reviewed by:** Rob R. | CIO and VP of IT, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about eSentire?** Esentire has the right security experts, tools and mature process in place to support your business. Not just talk, but valuable monthly and quaterly reviews, with KPIs and other recomendations to support your business in staying secure. **What do you dislike about eSentire?** It is an investment. I am not sure any C-suite member likes added costs and expenses, but the value on the return is one not to regret! **What problems is eSentire solving and how is that benefiting you?** Esentire provides us with the ability to have 24/7 SOC without the internal investment of resopurces, systems and tools to handle internally. A significant value in cost savings and expertise. ### 31. Quick response cyber security **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2025 **What do you like best about eSentire?** ESentire has provided ease of mind by securing our network in real time, 24/7. Their proactive approach has helped identify malicious activity before it could spread to other devices which is great. **What do you dislike about eSentire?** I have not had any negative experiences with eSentire. **What problems is eSentire solving and how is that benefiting you?** ESentire is providing 24/7 monitoring of our endpoints, using their SOC and analytics to detect threats before they spiral out of control. ### 32. eSentire is a great addition to our security team **Rating:** 5.0/5.0 stars **Reviewed by:** Matt S. | IT Security and Compliance Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2025 **What do you like best about eSentire?** The initial onboarding went very well due to eSentire's exceptional staff. They were knowledgeable, responsive and had the resources we needed for our complex network. In our experience, eSentire's response time has been less that 10 minutes. Their web portal is easy to navigate. **What do you dislike about eSentire?** There have been instances where eSentire has closed a Microsoft Defender alert without proper categorization. Our internal team was able to investigate further and correct the categorization. **What problems is eSentire solving and how is that benefiting you?** eSentire provides 24/7 monitoring and response. This is a huge benefit for a small in-house security team. Helps us sleep at night. ### 33. Reliable, responsible and continues to grow! **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas K. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2025 **What do you like best about eSentire?** They have a high skilled technical team and great communication to keep you in the loop. They are very detailed oriented and follow up with any / all requests. They keep us updated with their future plans and prevent us from falling behind! **What do you dislike about eSentire?** Not much to dislike. There hasn't been much i've disliked over the years. **What problems is eSentire solving and how is that benefiting you?** They do a great job of keep our environment safe by being able to monitor and protect all devices in our network that we need them to. They have great alerting and response to any alerts as needed! ### 34. Reliable, Proactive, and a True Extension of Our Security Team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2021 **What do you like best about eSentire?** We've been with eSentire for over 7 years, and they've consistently proven to be an invaluable part of our cybersecurity strategy. From day one, they’ve acted as more than just a vendor — they’ve been a trusted partner, operating like an extension of our internal team. Their MDR platform is rock solid, and their Security Operations Center (SOC) analysts are sharp, responsive, and genuinely proactive. We've caught several threats early thanks to their real-time visibility and fast containment. Their threat intelligence and incident response capabilities are also impressive — detailed, thorough, and delivered with a clear sense of urgency. We’ve worked with a few different providers over the years, and eSentire has been the one that continues to balance deep technical skill with great communication and service. When we’ve had questions or needed escalations, their team has always been responsive and willing to explain the “why” behind the “what.” Excellent SOC support and analyst engagement Strong visibility and reporting tools Quick response and containment times Feels like a true partner, not just a service provider **What do you dislike about eSentire?** The portal interface could be more customizable Occasional false positives, but they’re always open to tuning and feedback **Recommendations to others considering eSentire:** Great team with great products. You can't go wrong with this company. **What problems is eSentire solving and how is that benefiting you?** The problems eSentire has helped solve for us would be vulnerability scanning along with 24/7 host monitoring using tools provided by eSentire. ### 35. eSentire Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2025 **What do you like best about eSentire?** The simplicity of the setup was the best for us. We really liked that it was agentless for our environment. It directly integrated with all our microsoft security tools through their APIs and GDAP permissions. My favorite thing is that they rely on other tools and bundle them into the service for you. I'd rather they lean on industry leading tools rather than buying out smaller companies and just to say they can offer all these solutions. Implementation took just about a week to finish everything and the tuning process was short and smooth as well. I've gotten really good responses from their SOC team which can sometimes be shaky with other companies. They've been able to custom tune alerts as well for me well after our implementation period. It's a great peace of mind having eSentire monitor our network. **What do you dislike about eSentire?** My only dislike is that we tried to add additional services and the time it took was probably a little long for me. Some of it was due to our side but also some on eSentire side and our CSM. Our CSM is no longer with the company and it's been over a month and we haven't gotten a new one assigned which is pretty frustrating. **What problems is eSentire solving and how is that benefiting you?** We don't have people who can monitor our network 24/7 internal, eSentire's SOC really solves that problem for us. As well they provide additional insight into our security alerts. ### 36. Consistent Performance and Effortless Updates **Rating:** 4.5/5.0 stars **Reviewed by:** Rebecca M. | Head of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2025 **What do you like best about eSentire?** Consistent performance, regular updates, ease of use **What do you dislike about eSentire?** No concerns from my perspective. No dislikes. **What problems is eSentire solving and how is that benefiting you?** Certainty around cyber security ### 37. I'm a Sr. Analyst in the Cybersecurity team of my company **Rating:** 4.5/5.0 stars **Reviewed by:** Bora A. | Sr. Analyst, Quality Program Management, Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2024 **What do you like best about eSentire?** Communication with the team is professional, we always find someone who is knowledeable about our company and responds quickly. As our MSSP, eSentire does not just throw alerts to our side of the wall but seriously investigates and provides solid evidence when things need to be seen by us. **What do you dislike about eSentire?** I could not come up with something that needs to be named as a dislike. **What problems is eSentire solving and how is that benefiting you?** eSentire is the backbone of our cybersecurity, they see all our logs, they have a solid understanding of the functioning of our company and they accordingly investigate issues that creates alerts on their side. Issues that need our attention are escalated to us. ### 38. Eyes on your environment 24/7 **Rating:** 5.0/5.0 stars **Reviewed by:** Mehdi G. | IT director, Infrastructure and security, Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2025 **What do you like best about eSentire?** very proactive solution. real time monitoring that notifies us almost instantly on any anomaly in our environment **What do you dislike about eSentire?** the collector agent for sumologic needs to be updated frequently **What problems is eSentire solving and how is that benefiting you?** Having a 24/7 monitoring of our environment gives us a peace of mind especially after hours when no one is in the office we don't need to have 24/7 internal staff monitoring our environment ### 39. Security Analyst **Rating:** 5.0/5.0 stars **Reviewed by:** Jeta T. | Security Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** April 17, 2023 **What do you like best about eSentire?** The platform is user-friendly. In addition, it offers protection against cybercriminals through its alerts and anomalies. Now that I have been an admin of eSentire for a few years, I couldn't be happier with the service. The team is always on time when noticing anomalies, always reaching out and following the escalation procedure, and always providing thorough analysis of the alerts, which makes it easier for us to investigate internally. The platform itself is very easy to integrate, implement, and use. **What do you dislike about eSentire?** As of now, I have not found any services within the platform that require attention. I find it to be an accurate detection and response tool. **What problems is eSentire solving and how is that benefiting you?** eSentire is helping us manage and detect security anomalies within our environment. eSentire is able to constantly monitor and make us aware of anything that requires our attention, at any given time. I love this service since it monitors alerts for me, as well as provides alerts on anything that requires further investigation. Lastly, eSentire offers training (which are easy to attent remotely), and overall awareness of the cyber threats applicable to our industry. ### 40. Nothing to complain about **Rating:** 5.0/5.0 stars **Reviewed by:** atala i. | Director of Cyber Security, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2025 **What do you like best about eSentire?** eSentire responds quickly to tickets, offer a wide variety of services and are responsive to purple team exercise feedback. **What do you dislike about eSentire?** Their managed vulnerability service could be more interactive with the client. **What problems is eSentire solving and how is that benefiting you?** As a SMB, we don't have the man-power to run our own internal SOC. eSentire fills that gap by providing 24/7 monitoring of our network, providing run books and narrowing down alerts to reduce man-hours spent internally on these investigations. ### 41. I've used eSentire for years and it has been very reliable. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2022 **What do you like best about eSentire?** The response time has been great, and can easily get a person. **What do you dislike about eSentire?** No downsides, everything has been great. **What problems is eSentire solving and how is that benefiting you?** They have helped detect vulnerabilities and have helped provided solutions for them. ### 42. Cyber Business Partners **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2025 **What do you like best about eSentire?** Honest and helpful approach to solving our problems **What do you dislike about eSentire?** Nothing as they are proactive and always helpful **What problems is eSentire solving and how is that benefiting you?** Ensuring we have the most appropriate security posture across multiple geographies ### 43. Good for organizations that need a security program stood up, but has opportunities for improvements **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 09, 2025 **What do you like best about eSentire?** eSentire remains the MDR that provides great support when needed or at request, either from their CSMs or analysts. Implementation and onboarding is simple. **What do you dislike about eSentire?** Lack of transparency in how their SOC operates, such exposing what was investigated, what was found, why an incident was resolved, and what is advised or recommended to the customer. This lack of feature in their proprietary XDR platform may create blind spots for organizations, including missing integrations with major security tools or vendors. **What problems is eSentire solving and how is that benefiting you?** eSentire provides a 24/7 SOC for organizations that do not have dedicated security teams or smaller teams in general. ### 44. SOC Provider **Rating:** 5.0/5.0 stars **Reviewed by:** Scott D. | IT Security Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2025 **What do you like best about eSentire?** The dashboard for real time alerting and the responsiveness from the SOC. **What do you dislike about eSentire?** No dislikes to mention, all services are delivered as expected. **What problems is eSentire solving and how is that benefiting you?** Application and infrastructure monitoring. It alleviates the need to have a dedicated department internally and their wide range of services provided / available. ### 45. Great Usability, Room for Further Improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2025 **What do you like best about eSentire?** The usability of the platform and the support provide **What do you dislike about eSentire?** MDE has better usability in some areas without having to add on **What problems is eSentire solving and how is that benefiting you?** eSentire is helping the business protect again real time threats and vulnerabilites. ### 46. Expert Solutions That Expand Our Capabilities **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2025 **What do you like best about eSentire?** Broad set of expertise, that we couldn't build on our own cost-effectively. **What do you dislike about eSentire?** Security is complex and always changing! Need to stay on top of things with their help. **What problems is eSentire solving and how is that benefiting you?** SOC SEIM ### 47. Responsive and professional MDR service **Rating:** 3.5/5.0 stars **Reviewed by:** Ben F. | Information Security Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2025 **What do you like best about eSentire?** Their analysts are knowledgeable and responsive. Switching EDRs was very smooth. We were able to fully transition our organization of ~500 users in less than a month. **What do you dislike about eSentire?** Their customer portal isn't very intuitive. **What problems is eSentire solving and how is that benefiting you?** They provide 24x7 SOC services ### 48. Timely and Informative **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2025 **What do you like best about eSentire?** eSentire always provides timely and informative updates. **What do you dislike about eSentire?** That we cannot see threats unless they are escalated, but that is being fixed in the coming update. **What problems is eSentire solving and how is that benefiting you?** Threat response. ### 49. We entrust eSentire with our security from start to finish **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2025 **What do you like best about eSentire?** eSentire alerting and accessibility of expert help at the SOC is refreshing. I know for every query that expert help is only moments away and we have that available to us 24/7 **What do you dislike about eSentire?** The process of collecting logs from our Microsoft suite I found hard to understand and to ensure we are up to date. What is excellent is knowing that so many logs ar eingested from so many area. **What problems is eSentire solving and how is that benefiting you?** eSentire ensures we are alerted to breaches, we have experts on hand that are able to help in an emergency and that any threats are contained quickly ### 50. eSentire is one our most valuable and trusted tools for security **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2022 **What do you like best about eSentire?** The alerts are very easy to read, they are informative, and they arrive in a timely fashion **What do you dislike about eSentire?** There really i'snt anything I dislike regarding eSentire. **What problems is eSentire solving and how is that benefiting you?** The eSentire SOC is able to monitor our environment in a way my staff and I never could. They have visability into our entire environment which allows investigation in real time so that we can resolve issues before they can escalate and cause further damage. ## eSentire Discussions - [What does MDR mean?](https://www.g2.com/discussions/what-does-mdr-mean) - 1 comment - [What is managed detection and response?](https://www.g2.com/discussions/esentire-what-is-managed-detection-and-response) - 1 comment - [What is managed detection and response?](https://www.g2.com/discussions/what-is-managed-detection-and-response) - 2 comments - [How does eSentire work?](https://www.g2.com/discussions/how-does-esentire-work) - 1 comment - [What is MDR managed detection and response?](https://www.g2.com/discussions/what-is-mdr-managed-detection-and-response) - 2 comments - [View eSentire pricing details and edition comparison](https://www.g2.com/products/esentire/reviews?page=2&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-19+13%3A07%3A23+-0500&secure%5Bsession_id%5D=7f996094-b6a4-4d2b-8c0c-1730abf83a4f&secure%5Btoken%5D=038c1f83463ec0dd63d9b11ee03328e83b2b9b59fbeda3694b5ff7dfb20d2255&format=llm_user) ## eSentire Integrations - [Apple iOS](https://www.g2.com/products/apple-ios/reviews) - [Auth0](https://www.g2.com/products/auth0/reviews) - [AWS and Cloud Services](https://www.g2.com/products/aws-and-cloud-services/reviews) - [Azure Monitor](https://www.g2.com/products/azure-monitor/reviews) - [CrowdStrike Falcon Endpoint Protection Platform](https://www.g2.com/products/crowdstrike-falcon-endpoint-protection-platform/reviews) - [Dropbox](https://www.g2.com/products/dropbox/reviews) - [Google Cloud](https://www.g2.com/products/google-cloud/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Azure](https://www.g2.com/products/microsoft-microsoft-azure/reviews) - [Microsoft Defender for Cloud Apps](https://www.g2.com/products/microsoft-defender-for-cloud-apps/reviews) - [Microsoft Defender for Endpoint](https://www.g2.com/products/microsoft-defender-for-endpoint/reviews) - [Microsoft Defender for Identity](https://www.g2.com/products/microsoft-defender-for-identity/reviews) - [Microsoft Defender for Office 365](https://www.g2.com/products/microsoft-microsoft-defender-for-office-365/reviews) - [Microsoft Defender XDR](https://www.g2.com/products/microsoft-defender-xdr/reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - [Microsoft Sentinel](https://www.g2.com/products/microsoft-sentinel/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [NetScaler](https://www.g2.com/products/netscaler/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [Openfire](https://www.g2.com/products/openfire/reviews) - [Palo Alto Networks Next-Generation Firewalls](https://www.g2.com/products/palo-alto-networks-next-generation-firewalls/reviews) - [RiskShield](https://www.g2.com/products/riskshield/reviews) - [SentinelOne Singularity Endpoint](https://www.g2.com/products/sentinelone-singularity-endpoint/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Sumo Logic](https://www.g2.com/products/sumo-logic/reviews) - [Tenable Nessus](https://www.g2.com/products/tenable-nessus/reviews) - [Tenable One](https://www.g2.com/products/tenable-one/reviews) - [Tenable Vulnerability Management](https://www.g2.com/products/tenable-vulnerability-management/reviews) ## eSentire Features **Platform Features** - 24/7 support - Proactive report alerts - Application control - Proactive threat hunting - Rapid response time - Customizeable reports - Managed Services **Automation Capabilities** - Automated remediation - Automated investigation - AI Agents ## Top eSentire Alternatives - [Arctic Wolf](https://www.g2.com/products/arctic-wolf/reviews) - 4.7/5.0 (276 reviews) - [Sophos MDR](https://www.g2.com/products/sophos-mdr/reviews) - 4.7/5.0 (499 reviews) - [Huntress Managed EDR](https://www.g2.com/products/huntress-managed-edr/reviews) - 4.8/5.0 (886 reviews)