Simulations are nice to run through, its actually nice to have a date base where you are able to pull up certifcation examples. Review collected by and hosted on G2.com.

Simulations almost never run properly. I will get the layout of the simulation rather than running the simulation.

I can almost alway see the outline of any simulation.

For example I have never been able to run the simulation properly and just click on the certicaitons. Review collected by and hosted on G2.com.

The desing of Epsilon looks fresh and it's pretty easy to use Review collected by and hosted on G2.com.

At first it's bit confusing due to user interface as it there's not much explanation what's the diffrence between option "Run" and "procedures" Review collected by and hosted on G2.com.

The depth at which I can adapt Epsilon to my needs and make it work for me is super helpful. I especially like how I can split things into sections and have specific action-bys and that you can easily redline procedures. Review collected by and hosted on G2.com.

When I am updating a procedure and I click the redlines button it will take me to every redline including the resolved ones. I think there should be a better way to stay organized and just find the unresolved redlines instaed of taking you to every one. Review collected by and hosted on G2.com.

I like the knowledge method that Epsilon provides - with steps. It keeps all the necessary information. You can use it frequently with no trouble. It eases the implenetation and integration for everyone working in Customer Support. Review collected by and hosted on G2.com.

Perhaps sometimes it is tricky to use and steps sometimes look like a maze. Review collected by and hosted on G2.com.

The precise listed steps, the design of the website itself Review collected by and hosted on G2.com.

That you can open a procedure and then you keep receiving emails about required action, I don't wanna open a procedure, I just want to see the steps I need to take in order to do something. Review collected by and hosted on G2.com.

What I really like about Epsilon3 is that it shows you the steps in completing something. It instrictions you to skip steps 3 & 4 if step 1 is already done. It also has the capability to be used alongside with other contributors as well. So I can work on E3 alongside with another agent which is awesome. Review collected by and hosted on G2.com.

Something I dislike are the length of the prodecures. Review collected by and hosted on G2.com.

Every procedure and every set-up is documented with step-by-step instructions, with multiple scenarios/options to choose from. Review collected by and hosted on G2.com.

I dislike it because the interface is not user-friendly. The documentation and the steps to complete some kind of procedure can sometimes be complicated and hard to understand. Review collected by and hosted on G2.com.

Guidelike application that helps business internally Review collected by and hosted on G2.com.

Sometimes overlapping pages one on another blocks some information Review collected by and hosted on G2.com.

Many use cases and helps with project management tracking. Great tool to use for component level testing Review collected by and hosted on G2.com.

Item check in/out feature could use some work. If an item is not checked back in and the procedure is ended, the item disappears forever... Review collected by and hosted on G2.com.

I really like the vast amount of QOL improvements throughout the years that I never thought I needed - but have been great to have. It is incredibly easy to make new procedures, and get people looped in. Review collected by and hosted on G2.com.

I wish the procedure software was a bit more powerful, I find myself missing features and freedom. Further, I think the 'Procedure Runs' is lacking and could be much better organizationally. Review collected by and hosted on G2.com.