It is user friendly and non-intimedating. Review collected by and hosted on G2.com.

I am unable to log on unless an account is created. I was unable to use this for my first 3 weeks of employment. Review collected by and hosted on G2.com.

That you cannot find anything. Easy to use. Good implementation Review collected by and hosted on G2.com.

No search engine. Number of lacking features Review collected by and hosted on G2.com.

The simplicity and small learning curve allows the ability to make procedures quickly and efficiently. Review collected by and hosted on G2.com.

Customization of decision tree logic could be improved to allow users to go down different paths depending on the outcomes of previous steps. Review collected by and hosted on G2.com.

I like how much information Epsilon3 can have in its system. Review collected by and hosted on G2.com.

I think Epsilon3 can have too much though, and it is hard to navigate at times, and not the most user-friendly system. Review collected by and hosted on G2.com.

is its user-friendly interface that simplifies complex workflows that allow to follow the procedure step by step. Review collected by and hosted on G2.com.

not being able to have the information in one page and using Ctrl+F Review collected by and hosted on G2.com.

All the information is detail the steps are preaty easy to navigate. Review collected by and hosted on G2.com.

Sometimes it's hard to find a guide that you are looking for. Review collected by and hosted on G2.com.

There's a lot of helpful and straightforward information on Epsilon3. When it works, it helps implement various tasks a lot quicker than legacy methods while working on providing customer support to our customers, and I use it every time I get an opportunity. Overall it could be a great tool, but needs a bit more work. Review collected by and hosted on G2.com.

It is quite difficult to find relevant articles using only the tools provided, which makes the search experience very poor. Procedures that involve branching paths can be confusing since there are no options to select a path via included buttons, and one has to manually look for the relevant section. It would also be great if it was more integrated with our other software. Review collected by and hosted on G2.com.

Epsilon3 is a great way to centralize procedures in a location that everyone can access. One of my favorite things about Epsilon3 is the ability to follow along a procedure run from anywhere, as long as you and the people running the procedure have an internet connection. I also really like the ability to attach files to the procedure runs. Whenever I want I can go back to look at the data that was recorded from a procedure run that happened months ago. Review collected by and hosted on G2.com.

The biggest downside I would say is the time needed to initially integrate Epsilon3 into processes. Creating procedures is pretty easy, but before you start actually using it its hard to know what you want the procedures to look like and how they should accomplish your tasks. Review collected by and hosted on G2.com.

Great response time between different users simultaneously executing the procedure. The editing process is great as well, as multiple people can work at the same time. Additionally, the comments/feedback option is good during peer review. Our company uses this software for many of our important procedures, and we have not had connectivity issues. Customer support also responds very fast and gives solutions that work. FInally, the desktop app is very conveninent when you want to get to epsilon fast, and the UI itself is pretty easy to work with. Review collected by and hosted on G2.com.

Some clunkiness when it comes to copy and pasting sections. We've had trouble in the past trying to make similar but slightly different tables, and we are unable to do a quick copy and paste like you would do in microsoft word or excel. Building in "loops" for steps can also be an issue, as there is a bit of a convoluted process using conditionals. Review collected by and hosted on G2.com.

The program is simplistic to use and functions mostly as intended within the given scope we use for our business needs. Review collected by and hosted on G2.com.

The consistant refresh required to maintain a updated work order. Other programs update in realtime where this does not Review collected by and hosted on G2.com.