--- title: Epsilon3 Reviews meta_title: 'Epsilon3 Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 260 reviews by the users' company size, role or industry to find out how Epsilon3 works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 260 scale: '5' date_modified: '2026-07-07' parent_category: name: Knowledge Management url: https://www.g2.com/categories/knowledge-management --- # Epsilon3 Reviews **Vendor:** Epsilon3 **Category:** [Standard Operating Procedures Software](https://www.g2.com/categories/standard-operating-procedures) **Average Rating:** 4.2/5.0 **Total Reviews:** 260 ## About Epsilon3 Epsilon3 is the first AI-powered procedure and resource management tool designed for teams that engineer, build, test, and operate advanced products and systems. ✔ Standardize & Optimize Processes Our interoperable procedure execution system replaces inefficient checklists managed with paper, spreadsheets, docs, and outdated planning tools. Automatically track every step to ensure quality, consistency, and traceability. ✔ Fuel Rapid Iteration & Innovation Built-in version control, conditional workflows, and real-time data synchronization keep stakeholders on the same page. Enable continuous improvement and quick, data-driven decisions to stay far ahead of the competition. ✔ Streamline & Scale Operations Securely integrate siloed systems and automate repetitive, error-prone tasks to boost productivity and prevent delays. Simplify training, reduce costs, and maintain efficiency as your operations expand to meet demand. Epsilon3 is trusted by industry leaders like NASA, Blue Origin, Firefly Aerospace, Sierra Space, Redwire, Shift4, AeroVironment, Commonwealth Fusion Systems, and other commercial and government organizations. The company and platform were built by engineering leaders from SpaceX, NASA, and Google. Learn how: https://www.epsilon3.io/ ## Epsilon3 Pros & Cons **What users like:** - Users find the **ease of use** of Epsilon3 ensures clarity and simplicity for new employees in their tasks. (39 reviews) - Users value the **ease of managing procedures** in Epsilon3, appreciating its efficiency and helpful features. (19 reviews) - Users value the **efficiency** of Epsilon3, centralizing procedures and streamlining processes for improved productivity and reliability. (15 reviews) - Users value the **efficiency improvement** Epsilon3 offers, significantly streamlining workflows and enhancing productivity. (13 reviews) - Users value the **easy version management** and article storage features of Epsilon3 for streamlined editing. (12 reviews) - Integrations (10 reviews) - Navigation Ease (10 reviews) - Productivity Improvement (10 reviews) - Customer Support (9 reviews) - Data Management (9 reviews) **What users dislike:** - Users find the **complexity** of Epsilon3 frustrating, particularly due to slow loading times and confusing interfaces. (11 reviews) - Users experience a **steep initial learning curve** that hampers productivity while adjusting to Epsilon3's interface and functions. (11 reviews) - Users face a **steep learning curve** with Epsilon3, affecting initial productivity and requiring time to master. (10 reviews) - Users find the **confusing procedures** frustrating, particularly with the interface and the inability to search efficiently. (8 reviews) - Users find the **interface design poor** , as it complicates navigation and makes searching for information frustrating. (8 reviews) - Difficult Navigation (7 reviews) - Users find the **learning difficulty** of Epsilon3 challenging, especially for first-time users navigating its complex interface. (7 reviews) - Poor Navigation (7 reviews) - Poor UI (7 reviews) - Missing Features (6 reviews) ## Epsilon3 Reviews ### 1. My opinion on Epsilon3. **Rating:** 3.5/5.0 stars **Reviewed by:** Gabija B. | Payment support escalations representative, Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Epsilon3?** What I like about Eplison3 is that everything is kept simple, it's user friendly and easy to edit. **What do you dislike about Epsilon3?** One thing that I do not like, is that sometimes there are to much content in one place, which can be overhwelming a begginer user. **What problems is Epsilon3 solving and how is that benefiting you?** Epsilon3 solves the problem of writing knowledge base articles, they are easy to use and very understandable. **Official Response from Max Mednik:** > Thanks for the feedback! You can customize how much content you put in each procedure/step to make it less overwhelming. ### 2. Great for simple interactive checklists **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 18, 2025 **What do you like best about Epsilon3?** Basic linear checklists are easy to create **What do you dislike about Epsilon3?** There isn't an option to check the length of Field Inputs. Also, can't base Conditionals on Input References or Calculations. **What problems is Epsilon3 solving and how is that benefiting you?** It slows down our call center agents. Would be nice if it could link to our phone system and help users find the correct procedure more efficiently. **Official Response from Max Mednik:** > Thanks for the feedback! We are working to expand conditional support to those areas you wrote. ### 3. Very informative knowledge database **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Epsilon3?** Easily understandable and efficient guides and they are easy to follow and it has a modern interface which can be used for creating, managing or executing procedures which is very valuable for teams handling really important tasks. **What do you dislike about Epsilon3?** It doesn't have integrations with broader ecosystems, customization could be more in depth and analytics and reporting could be presented easier **What problems is Epsilon3 solving and how is that benefiting you?** Epsilon3 is solving issues of complex workflow managing by standardizing and steamlining the proceses as well as error reduction and compliance because the manual workflows are prone to human error also it makes team collaborations way easier. **Official Response from Max Mednik:** > Thanks for the feedback! Have you checked out our integrations page and our Insights reporting dashboard? ### 4. Epsilon3 for Aircraft Flight Test **Rating:** 4.0/5.0 stars **Reviewed by:** Carmen E. | Lead Flight Test Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2024 **What do you like best about Epsilon3?** The ability to have all test participants monitor the test progress real-time is a game-changer as it keeps everyone on the same page. Post-processing of data is greatly enhanced thorough the time-stamp process. **What do you dislike about Epsilon3?** The generation of test plans can be a bit onerous, I really would like to be able to write on my test plans with a stylus, and a more seamless notetaking functionality would be much apprecated. **What problems is Epsilon3 solving and how is that benefiting you?** Epsilon3 is providing end-to-end digitalization of flight test planning and exection improving alignment across teams and leading to more efficient flight test. **Official Response from Max Mednik:** > Good point! You can add Sketch field inputs to allow drawing with a stylus. ### 5. easy to use, and new features **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Aviation & Aerospace | Enterprise (> 1000 emp.) **Reviewed Date:** February 05, 2025 **What do you like best about Epsilon3?** check on billing of material, look up projects and current and past work being done **What do you dislike about Epsilon3?** I have not had many problems when accessing Epsilon, new process for me so still learning **What problems is Epsilon3 solving and how is that benefiting you?** NAVIGATING THROUGH OUR WORK ORDERS, procedures to complete work task **Official Response from Max Mednik:** > Hey, Kevin! Thanks for the kind words! Some new navigation improvements are coming soon! ### 6. Interesting experience. **Rating:** 4.0/5.0 stars **Reviewed by:** Edita R. | Customer support representative, Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2024 **What do you like best about Epsilon3?** Epsilon can contain much information, easier to review procedures step by step. **What do you dislike about Epsilon3?** You must know the key works for what you are looking for because it might not show up as a search result. **What problems is Epsilon3 solving and how is that benefiting you?** Customer support issues and procedures. **Official Response from Max Mednik:** > Sorry about that! We're planning on adding AI natural language search soon so you don't need to know the exact words. ### 7. Good alternative to excel-based procedures **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Aviation & Aerospace | Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Epsilon3?** - easy access to as-runs - good review process by other team members - tools to create nested procedure - history of modifications **What do you dislike about Epsilon3?** - sometimes it is time-consuming to edit and create procedures - drags a little bit for editing long procedures - exporting tools (pdf) does not work well **What problems is Epsilon3 solving and how is that benefiting you?** It replaces conventional methods for creating, updating and executing procedures. Typically, this has been done using tools like excel or even paper. These tools do not provide the required level of functionality to manage data and processes. **Official Response from Max Mednik:** > Thanks! We are working on improving edit performance and will try to make it easier in the future. ### 8. Not the best **Rating:** 2.5/5.0 stars **Reviewed by:** Lukas S. | Payments Support Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Epsilon3?** It's comfortable for some guides on how to follow processes step by step. **What do you dislike about Epsilon3?** It's really hard to find guides in epsilon, the search engine is just bad. **What problems is Epsilon3 solving and how is that benefiting you?** I mainly use Epsilon3 for the guides that are created, it's making some difficult processes look a bit easier. **Official Response from Max Mednik:** > Sorry about the troubles with search! We recently released some improvements and a dedicated search page; have you tried that out? ### 9. Easy and sufficient **Rating:** 5.0/5.0 stars **Reviewed by:** Jurate V. | Customer service, Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2024 **What do you like best about Epsilon3?** Guidance and fast learning. It helped me improve in my work **What do you dislike about Epsilon3?** Do not have any complaints as it did provide a lot of assiatnce **What problems is Epsilon3 solving and how is that benefiting you?** Epsilon is providing me easy access to new features of learning **Official Response from Max Mednik:** > Thank you for the kind words! ### 10. Too difficult to follow. **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Epsilon3?** All workflows, checklists, and data are in one place, making it easy to track and manage tasks. **What do you dislike about Epsilon3?** Initial setup and learning the system can take time, especially for teams new to digital workflows. Also some users may find the customization options limited for unique workflows. **What problems is Epsilon3 solving and how is that benefiting you?** Epsilon3 ensures teams can follow procedures accurately by centralizing workflows and providing real-time updates. This minimizes errors, helps everyone stay aligned, and makes it easier for us in support to assist with clear, consistent information. **Official Response from Max Mednik:** > Sorry about the initial learning curve! We are planning some improvements to new user onboarding to address that. ### 11. Amazing experience for specific usage. **Rating:** 5.0/5.0 stars **Reviewed by:** Patricija S. | Customer service rep, Enterprise (> 1000 emp.) **Reviewed Date:** November 28, 2024 **What do you like best about Epsilon3?** Wery good app to use for not understanding tasks. Easy access. **What do you dislike about Epsilon3?** Everything I used was amazing, I have no minuses to share. **What problems is Epsilon3 solving and how is that benefiting you?** Easy to create step-by-step guides, that are easily accessable. **Official Response from Max Mednik:** > Thank you for the kind words! ### 12. IT'S alright **Rating:** 3.0/5.0 stars **Reviewed by:** Egle L. | Support, Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Epsilon3?** You can find information that helps to troubleshoot the issues **What do you dislike about Epsilon3?** It's sometimes confusing which step is next to do the information on there is sometimes outdated **What problems is Epsilon3 solving and how is that benefiting you?** Its helps understand better the issue and how to solve it step by step **Official Response from Max Mednik:** > Thanks! Have you tried the "Next Step" button in the toolbar at the top? ### 13. Epsilon3: Honest Review **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Epsilon3?** What I like best about Epsilon3 is how easy it is to use. It makes complex tasks and teamwork feel smoother and more organized, which saves a lot of time. **What do you dislike about Epsilon3?** What I dislike about Epsilon3 is that it can sometimes be slow, especially when dealing with large projects or lots of data. It can be a bit frustrating waiting for things to load. **What problems is Epsilon3 solving and how is that benefiting you?** Epsilon3 makes handling complex tasks easier. It keeps everything organized and improves efficiency. **Official Response from Max Mednik:** > Sorry to hear about the slowness! Do you mean on edit or run time? We are working on some performance improvements. ### 14. Useful program for **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Epsilon3?** The program offers extensive information, with an intuitive interface that integrates numerous workflows, allowing for streamlined, comprehensive review of all procedures at once. From a customer support perspective, the program is widely utilized due to its extensive procedural coverage. Additionally, it is straightforward to implement and integrate, effectively bridging knowledge gaps and enabling seamless, efficient use. **What do you dislike about Epsilon3?** The program seems to be to grey for usage **What problems is Epsilon3 solving and how is that benefiting you?** If there is knowledge gap I can always locate the required information. **Official Response from Max Mednik:** > Thanks! Can you share what issues or problems you're having with usage? ### 15. Honest Opinion on Epsilon3 **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Epsilon3?** I like how every procedure can be located in one spot that's the main thing why we use epsilon3 in the first place **What do you dislike about Epsilon3?** It is not user-friendly facing. A lot of things are hard to navigate and you could only get used to it after some time. **What problems is Epsilon3 solving and how is that benefiting you?** Epsilon3 aims to make complex project management easier, helping teams track tasks and procedures. For me, though, it only partly works—useful ideas, but not as effective as expected **Official Response from Max Mednik:** > Sorry that things are hard to navigate! What part of that is the most difficult? ### 16. The support is very prompt and committed to helping **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Aviation & Aerospace | Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Epsilon3?** The support team is always available when I need them, and make every effort to help if they can. The team seems open to feedback and tries to integrate suggestions for improvement as users have them. **What do you dislike about Epsilon3?** How the procedures or comments are saved has caused me a few headaches over the course of a year of use. I have lost entire procedures and hours of work because they have either been over written by another user having the procedure open, or the auto save feature not working properly. **What problems is Epsilon3 solving and how is that benefiting you?** This service allows us to keep all of procedures and runs in a central location, allowing us to have better version control and data management. **Official Response from Max Mednik:** > Thanks for the feedback and sorry for the headaches! We are working on making the saving and collaborative editing more robust. ### 17. Pros and cons of Epsilon3 **Rating:** 4.0/5.0 stars **Reviewed by:** German B. | Customer service representative, Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Epsilon3?** The segmented information is easily readable and accessible. **What do you dislike about Epsilon3?** Not all procedures are being able to run **What problems is Epsilon3 solving and how is that benefiting you?** The procedure detailing. All the procedures are segmented and easily readable. This allows for easy access to all information points. **Official Response from Max Mednik:** > Thanks, German! Can you clarify which procedures you're having trouble running? As long as it's released, you should be able to run it. ### 18. Amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Dziugas A. | Launch Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2023 **What do you like best about Epsilon3?** I like how easy everything is with Epsilon3. **What do you dislike about Epsilon3?** I have not encountered any problems yet. **What problems is Epsilon3 solving and how is that benefiting you?** Epsilon helps me track my work schedules easier. It has been a lot more easier when I started using Epsilon3. **Official Response from Max Mednik:** > Thanks for the kind words! ### 19. Epsilon3 for satellite AIT **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Defense & Space | Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Epsilon3?** Ease of use, intuitive GUI, powerful functionalities for automation of reporting **What do you dislike about Epsilon3?** The planning module has a lot of unexploited potential, the automation is buggy **What problems is Epsilon3 solving and how is that benefiting you?** Automatic report generation from procedure, we have been able to link it to our ground satellite's telemetry and functional testing is a lot easier and nicer to carry out. We are yet to use it in anger for our upcoming constellations AIT but we have high hopes. **Official Response from Max Mednik:** > Thanks! We are working on a lot of improvements to the Planning module coming this quarter! ### 20. Great for tracking standardized work. **Rating:** 5.0/5.0 stars **Reviewed by:** Brad C. | Production Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Epsilon3?** Ability to have photos along with instructions, step by step. **What do you dislike about Epsilon3?** Have not found any issues yet. A little harder to use on an IPad than the desktop. **What problems is Epsilon3 solving and how is that benefiting you?** Ensuring standardized work. **Official Response from Max Mednik:** > Thanks for the feedback! We are working on some mobile improvements coming soon. ### 21. It might be confusing, yet it gets it's job done and simplifies the learning curve **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Epsilon3?** The idea that it is aways on hand, and you can return to the previous stem of the process to go through it again, if you missed something, incentivising you to learn about other resolutions, thus easying workflow. **What do you dislike about Epsilon3?** Annoying Close this process e-mails which spam my google from time to time. **What problems is Epsilon3 solving and how is that benefiting you?** Workflow of corporate process. Makes it understantable and let's me focus on task at hand. **Official Response from Max Mednik:** > Sorry about the email notifications! Some of those can be turned off in your settings. ### 22. An Honest Look at Epsilon 3: Where It Struggles and Shines **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Epsilon3?** I like how compact it is. All of our procedures can be located in the same place. **What do you dislike about Epsilon3?** It is not a very friendly to users as it is hard to navigate between different procedures when you just started using Epsilon3. **What problems is Epsilon3 solving and how is that benefiting you?** Epsilon3 is aimed for better use of procedures that are in place. It makes it easier to navigate when everything is in the same place. **Official Response from Max Mednik:** > Sorry to hear it's hard to navigate! You should be able to switch easily from procedure to procedure. ### 23. Easy to find needed information, use it on the daily bases. **Rating:** 5.0/5.0 stars **Reviewed by:** Viktorija D. | support, Enterprise (> 1000 emp.) **Reviewed Date:** November 03, 2023 **What do you like best about Epsilon3?** Has a lot of articles and stores information in understandable and clear way. **What do you dislike about Epsilon3?** Sometimes it takes a long time to log in. **What problems is Epsilon3 solving and how is that benefiting you?** Stores knowladge base for troubleshooting. **Official Response from Max Mednik:** > Thanks for the review! We'd love to speed up login times. We'll look into it. ### 24. Neutral **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consulting **Reviewed Date:** April 03, 2025 **What do you like best about Epsilon3?** Well it can store articles and have different versions of them available also it is easy to request edits **What do you dislike about Epsilon3?** Limited customization for the articles.. **What problems is Epsilon3 solving and how is that benefiting you?** Not really **Official Response from Max Mednik:** > Thanks for the feedback! There are many ways you can customize your articles with many block types. ### 25. Great customer support, great product, room for improvement on automation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Aviation & Aerospace | Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2024 **What do you like best about Epsilon3?** It is very user friendly for everyone in the organization, and the customer support is excellent **What do you dislike about Epsilon3?** the API functionality is a bit lacking but improving **What problems is Epsilon3 solving and how is that benefiting you?** we are writing procedures that operators execute and it is benefiting us because it is very user-friendly and easy to use with many great features for this type of application **Official Response from Max Mednik:** > Thanks! Yes, we're working on adding a ton to our APIs every week! ### 26. Easy step by step guides. **Rating:** 5.0/5.0 stars **Reviewed by:** Aivaras K. | Payment Support representative, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Epsilon3?** Convenience for the step-by-step guides. **What do you dislike about Epsilon3?** Every time getting logged out once Okta is turned off. **What problems is Epsilon3 solving and how is that benefiting you?** Easy steps to resolve the following issues. **Official Response from Max Mednik:** > Sorry about the logout issues! Is there a way to keep Okta on longer? ### 27. Could be great with some tweaks **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Epsilon3?** The ease of being able to follow complex company procedures while going step by step **What do you dislike about Epsilon3?** The Interface seems a tad outdated and could benefit from a facelift. Takes longer than usual to understand the material due to this **What problems is Epsilon3 solving and how is that benefiting you?** For very complex procedures, it is easier to follow the branching step-by-step approach of epsilon guides **Official Response from Max Mednik:** > Thanks! We have some design improvements coming out soon for the facelift! ### 28. A lot of information, but get lost in it sometimes **Rating:** 4.0/5.0 stars **Reviewed by:** Arnas R. | Payments Support Representative, Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Epsilon3?** Amount of features it provides, how detailed it can get. Makes my life as a customer support representative much easier. **What do you dislike about Epsilon3?** Having too much information on the screen, would like to get a more condenced guides, that wouldn't require to jump through links so often. **What problems is Epsilon3 solving and how is that benefiting you?** Assisting with day to day customer support representative tasks/procedures **Official Response from Max Mednik:** > Thanks! We're working on adding some more condensed view options in the future! ### 29. Good experience with Epsilon3. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2024 **What do you like best about Epsilon3?** It is helpful that every article is devided into sections which make it easy to follow the guides. **What do you dislike about Epsilon3?** Sometimes it is diffucult to find the specific guides without having the correct link to an article already. **What problems is Epsilon3 solving and how is that benefiting you?** Providing guides to resolve issues that the customer experiences. **Official Response from Max Mednik:** > Thanks! Have you tried the global search function on the left? ### 30. Perferct in book a bit teycky in reality **Rating:** 3.5/5.0 stars **Reviewed by:** Mantas B. | Pos support representetive, Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Epsilon3?** Best thing that allot of guides are writen in Great detail and it leaves almost no room for mistakes **What do you dislike about Epsilon3?** Sometimes easiest procedures are explained to complicated and you can get lost there... **What problems is Epsilon3 solving and how is that benefiting you?** It allows to quickly find things tai i am looking for and you dont have to remebember everything **Official Response from Max Mednik:** > Thanks for the feedback! Sorry to hear it's overcomplicated. How could we simplify it for you? ### 31. Checking the Procedures **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Epsilon3?** I like the best that the procedures are explained very well and it is easy to understand and find them. **What do you dislike about Epsilon3?** There is nothing I do not like about Epsilon3. **What problems is Epsilon3 solving and how is that benefiting you?** Epsilon3 is benefiting me by having all the procedures in one place and steps are explained very well. **Official Response from Max Mednik:** > Thanks for the positive feedback! ### 32. Pretty interesting tool **Rating:** 3.0/5.0 stars **Reviewed by:** Evaldas V. | Supervisor, Enterprise (> 1000 emp.) **Reviewed Date:** November 10, 2024 **What do you like best about Epsilon3?** You can make really complex procedures inside of Epsilon **What do you dislike about Epsilon3?** The content administrator needs to have a lot of experience to make great procedures. Running procedures is complicated. **What problems is Epsilon3 solving and how is that benefiting you?** Procedures that always follow same path, you do not need to think about them or remember them . **Official Response from Max Mednik:** > Thanks for the feedback! What's most complicated about running procedures? ### 33. Great working tool, but still needs improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Epsilon3?** I love the step-by-step, tutorial like nature of the product. **What do you dislike about Epsilon3?** Sometimes the platform can be a bit confusing to use, especially with loads of different options to launch a run **What problems is Epsilon3 solving and how is that benefiting you?** We have guides established within the Epsilon3 database that help better understand a specific subject **Official Response from Max Mednik:** > Sorry to hear that it's confusing! There should only be 2 places you can start a run. ### 34. Helpful for finding needed information **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2024 **What do you like best about Epsilon3?** step by step guides and easy to use. I use it frequently **What do you dislike about Epsilon3?** Nothing I could think of. I find it extremely helpful. **What problems is Epsilon3 solving and how is that benefiting you?** Epsilone has step by step instructions so I can guide merchants. **Official Response from Max Mednik:** > Thank you for the feedback! ### 35. Ease of use **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Epsilon3?** I feel that the functionality of using Ep3 should be have the ablility to be used via mobile device in the smoothest process **What do you dislike about Epsilon3?** How i'm unable to use on the web browser of my device **What problems is Epsilon3 solving and how is that benefiting you?** It solves the problems of me completing my task. **Official Response from Max Mednik:** > Thanks! Epsilon3 works on mobile devices of all form factors. What is the issue you're having when you try to load it? ### 36. Easy to use system for creation of procedures for repeatable processes **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron B. | VP of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Epsilon3?** Ability to collect data back from operators during assembly **What do you dislike about Epsilon3?** MES features are coming along, but currently relying on ERP. Still working through where the line between the two should be drawn. **What problems is Epsilon3 solving and how is that benefiting you?** Ability to capture SOPs and collect data from the assembly process **Official Response from Max Mednik:** > Thanks for the feedback! We're continuing to add a bunch to our MES and ERP portions as well. ### 37. Very informative, yet a tad complicated **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Epsilon3?** I think the detailed breakdowns of procedures are great. **What do you dislike about Epsilon3?** Often time same breakdowns of procedures are a bit too complicated to navigate, this especially applies to new hires. **What problems is Epsilon3 solving and how is that benefiting you?** Helps with leading me to the right direction if any questions arise. **Official Response from Max Mednik:** > Thanks for the feedback! We are working on some ways to make it easier for new users. ### 38. What a Great Product! **Rating:** 5.0/5.0 stars **Reviewed by:** Robert F. | Launch Vehicle Technician, Enterprise (> 1000 emp.) **Reviewed Date:** July 11, 2024 **What do you like best about Epsilon3?** It is very easy to use as much as I use it, there are a great amount of features that can be used day-to-day. **What do you dislike about Epsilon3?** There aren't many things that are dislikable about Epsilon. The customer support is great. **What problems is Epsilon3 solving and how is that benefiting you?** They are making it easier to find and read work orders which makes my life easier. **Official Response from Max Mednik:** > Thank you so much for the kind review, Robert! ### 39. Great product to make work orders simple. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Aviation & Aerospace | Enterprise (> 1000 emp.) **Reviewed Date:** July 11, 2024 **What do you like best about Epsilon3?** Epsilon streamlines work orders by putting all the steps into one page. No more clicking around to find the different steps, just scroll down and sign off your steps. I havn't been with the company long but it was easy to pick up how to use it. It is an easy program to use, and we use it quite often. I like the different features, like being able to leave comments on each step to let others that may not be around you know what your thoughts are or problems you had. **What do you dislike about Epsilon3?** Everything with the program has been great so far. **What problems is Epsilon3 solving and how is that benefiting you?** It is putting the entire work order on one screen. That makes it so I don't have to jump from page to page to get to different steps. **Official Response from Max Mednik:** > Thanks so much for the great feedback! ### 40. Satisfied **Rating:** 4.0/5.0 stars **Reviewed by:** Guste D. | Enterprise (> 1000 emp.) **Reviewed Date:** October 27, 2023 **What do you like best about Epsilon3?** Epsilon3 contains most of our procedures, it is nice to be able to have a database you can navigate through with scripts when assistance is needed on the spot. As well as seeing many improvements along the way makes the system more user friendly. **What do you dislike about Epsilon3?** It is a bit harder to search for our procedures in this database that what we have previously used. **What problems is Epsilon3 solving and how is that benefiting you?** Epsilon3 is a guide we use for system SOP's, it is good to have a database I can navigate whenever I have inquiries I am not sure about. Having the ability to run different scenarios in this system makes it easier to search for further actions and not get lost. **Official Response from Max Mednik:** > Hi, Guste! So sorry to hear about the trouble. We are working on some navigation improvements coming out soon. ### 41. Use epsilon for daily work requirements. **Rating:** 5.0/5.0 stars **Reviewed by:** Jose R. | Launch Operations Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2024 **What do you like best about Epsilon3?** It is user friendly and non-intimedating. **What do you dislike about Epsilon3?** I am unable to log on unless an account is created. I was unable to use this for my first 3 weeks of employment. **What problems is Epsilon3 solving and how is that benefiting you?** I don't need to lug around any hard copies of a work order. **Official Response from Max Mednik:** > Hi, Jose! Thanks for the kind words! Sorry to hear about the access issues! ### 42. Great experience, Great guides. **Rating:** 5.0/5.0 stars **Reviewed by:** Elonas S. | Payment Support representative, Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Epsilon3?** That you cannot find anything. Easy to use. Good implementation **What do you dislike about Epsilon3?** No search engine. Number of lacking features **What problems is Epsilon3 solving and how is that benefiting you?** Recource library **Official Response from Max Mednik:** > Have you tried the new global search on the left? ### 43. Epsilon3 is a simple, straightforward tool for procedure development **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Defense & Space | Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Epsilon3?** The simplicity and small learning curve allows the ability to make procedures quickly and efficiently. **What do you dislike about Epsilon3?** Customization of decision tree logic could be improved to allow users to go down different paths depending on the outcomes of previous steps. **What problems is Epsilon3 solving and how is that benefiting you?** It allows for time sensitive action to be taken in a timely and repeatable fashion. **Official Response from Max Mednik:** > Thanks! You can already customize how to go down different paths depending on previous step outcomes using our Conditional Flow block. ### 44. Epsilon3 can sometimes be overwhelming. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Epsilon3?** I like how much information Epsilon3 can have in its system. **What do you dislike about Epsilon3?** I think Epsilon3 can have too much though, and it is hard to navigate at times, and not the most user-friendly system. **What problems is Epsilon3 solving and how is that benefiting you?** Epsilon3 solves my problems for when I need to know different procedures at work, such as technical procedures for troubleshooting. **Official Response from Max Mednik:** > Thanks! We are working on some navigation improvements coming soon. ### 45. Epsilon3 review as an Escalation agent. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Epsilon3?** is its user-friendly interface that simplifies complex workflows that allow to follow the procedure step by step. **What do you dislike about Epsilon3?** not being able to have the information in one page and using Ctrl+F **What problems is Epsilon3 solving and how is that benefiting you?** helps me work more efficiently and reduce errors by providing step by step assistence. **Official Response from Max Mednik:** > Thanks! Each procedure is on one page when in list view, and you can use Ctrl+F. Have you tried that? ### 46. Epsilon review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Epsilon3?** All the information is detail the steps are preaty easy to navigate. **What do you dislike about Epsilon3?** Sometimes it's hard to find a guide that you are looking for. **What problems is Epsilon3 solving and how is that benefiting you?** Epsilon helps to work on certaintant things when you are not sure about the procedure. **Official Response from Max Mednik:** > Thanks! Have you tried the new global search functionality? ### 47. Needs more work **Rating:** 3.0/5.0 stars **Reviewed by:** Paulius D. | Enterprise (> 1000 emp.) **Reviewed Date:** October 21, 2023 **What do you like best about Epsilon3?** There's a lot of helpful and straightforward information on Epsilon3. When it works, it helps implement various tasks a lot quicker than legacy methods while working on providing customer support to our customers, and I use it every time I get an opportunity. Overall it could be a great tool, but needs a bit more work. **What do you dislike about Epsilon3?** It is quite difficult to find relevant articles using only the tools provided, which makes the search experience very poor. Procedures that involve branching paths can be confusing since there are no options to select a path via included buttons, and one has to manually look for the relevant section. It would also be great if it was more integrated with our other software. **What problems is Epsilon3 solving and how is that benefiting you?** Our team has been struggling with the overwhelming amount of information scattered across various sources, making it challenging to find the right information and procedures for the different tasks at hand. However, Epsilon3 has been a lifesaver by providing us with accurate and relevant information in one centralized location, saving us significant time and effort. With Epsilon3's assistance, we have been able to streamline our workflow, ensuring that we are always up-to-date with the latest information and procedures. We are grateful for Epsilon3's invaluable support and look forward to continuing to work with this amazing tool. **Official Response from Max Mednik:** > Thanks, Paulius! We are working to make the search experience better in the near future, and we have several APIs available to further integrate the software with your other tools. For the conditional flows, you can already set up various paths/choices using buttons (Multiple Choice field input type). ### 48. Better than anything I've used before **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Aviation & Aerospace | Mid-Market (51-1000 emp.) **Reviewed Date:** January 03, 2024 **What do you like best about Epsilon3?** Epsilon3 is a great way to centralize procedures in a location that everyone can access. One of my favorite things about Epsilon3 is the ability to follow along a procedure run from anywhere, as long as you and the people running the procedure have an internet connection. I also really like the ability to attach files to the procedure runs. Whenever I want I can go back to look at the data that was recorded from a procedure run that happened months ago. **What do you dislike about Epsilon3?** The biggest downside I would say is the time needed to initially integrate Epsilon3 into processes. Creating procedures is pretty easy, but before you start actually using it its hard to know what you want the procedures to look like and how they should accomplish your tasks. **What problems is Epsilon3 solving and how is that benefiting you?** Accesablility of data collected during procedure runs as well as the quality of work performed during proceudre runs. **Official Response from Max Mednik:** > Thanks so much for the kind words! ### 49. With some training, this tool is invaluable to our procedures **Rating:** 4.5/5.0 stars **Reviewed by:** Marc C. | Propulsion Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 12, 2023 **What do you like best about Epsilon3?** Great response time between different users simultaneously executing the procedure. The editing process is great as well, as multiple people can work at the same time. Additionally, the comments/feedback option is good during peer review. Our company uses this software for many of our important procedures, and we have not had connectivity issues. Customer support also responds very fast and gives solutions that work. FInally, the desktop app is very conveninent when you want to get to epsilon fast, and the UI itself is pretty easy to work with. **What do you dislike about Epsilon3?** Some clunkiness when it comes to copy and pasting sections. We've had trouble in the past trying to make similar but slightly different tables, and we are unable to do a quick copy and paste like you would do in microsoft word or excel. Building in "loops" for steps can also be an issue, as there is a bit of a convoluted process using conditionals. **What problems is Epsilon3 solving and how is that benefiting you?** Epsilon3 helps with having multiple users perform and log tasks concurrently, especially for remote operations. Instead of having a sole operator log all the tasks that are accomplished, individuals are able to work in tandem with each other without needing to be in the same room. The response time is really great as well, as it takes less than a couple seconds for a user action to be logged in system. **Official Response from Max Mednik:** > Thanks, Marc! You can now do copy/paste using standard keyboard shortcuts (or blocks, steps, and sections)! I hear you on the conditionals; we want to make that easier in the future. ### 50. Workload balance **Rating:** 5.0/5.0 stars **Reviewed by:** Dustin K. | mission operations, Enterprise (> 1000 emp.) **Reviewed Date:** July 12, 2024 **What do you like best about Epsilon3?** The program is simplistic to use and functions mostly as intended within the given scope we use for our business needs. **What do you dislike about Epsilon3?** The consistant refresh required to maintain a updated work order. Other programs update in realtime where this does not **What problems is Epsilon3 solving and how is that benefiting you?** orginizational means for work orders **Official Response from Max Mednik:** > Thanks, Dustin! Our procedures do update in real time without refreshing. Is it not working for you? - [View Epsilon3 pricing details and edition comparison](https://www.g2.com/products/epsilon3/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-11+17%3A15%3A38+-0500&secure%5Bsession_id%5D=de5a2c12-103c-4baf-9f33-5e454f6be57c&secure%5Btoken%5D=ebc7f2e92b71ac89acea17be1aafa8ad9e6f552275a5ffa1489b6300c46be710&format=llm_user) ## Epsilon3 Integrations - [Jira](https://www.g2.com/products/jira/reviews) - [Tulip](https://www.g2.com/products/tulip/reviews) ## Epsilon3 Features **Reports** - Reports Interface - Steps to Answer - Graphs and Charts - Score Cards - Dashboards **Planning** - Identify Demand - Manage Resources - Production Plans - Optimization **Workflow & Automation** - Safety checks & inspections - Customizable Workflows - Dynamic SOP Promotion - Nonconformance Event Management - Safety & Incident Logging / Compliance Reporting **Planning** - Resource Definiton - Capacity - Scheduling **Guide Options** - Rich Text Editor - Drag and Drop Editor - Page Templates - Video Tutorials - Document Upload **Task Tracking** - Activity Feed - Task Schedules - Comments **Systems Modeling** - Systems Modeling Language (SysML) - Unified Modeling Language (UML) - Model Based testing - Graphical programming - Drag and Drop **Generative AI** - AI Text Generation - AI Text Summarization **Production Control - Manufacturing Execution System (MES)** - Scheduling - Dispatching - Execution **Process Management** - Process Overview - Real-Time Process Monitoring - Unstructured Processes - API Connection - Document Approval **Statistical Tool** - Scripting - Data Mining - Algorithms **Knowledge Base** - Link Sharing - Searchable **Scheduling** - Production Schedules - Deployment - Monitoring **Execution** - Planning - Scheduling - Collaboration **Optimization** - Performance - Forecasting - Corrections **Guide Tools** - Prerequisites - Workflows - Training Modules - Analytics **Checklist Options** - Templates - Native Forms - Downloadable Manuals **Requirements** - Requirements traceablity - Requirements analysis - Requirements priortization **Production Monitoring - Manufacturing Execution System (MES)** - Materials Movement - Quality Control - Operations Traceability **Customization** - Document Generation - Process Design - Process Repository - Low-Code App Development **Data Analysis** - Analysis - Data Interaction **Security** - Role-Based Permission **Analytics & Reporting** - Monitoring - KPIs - Customizable Analytics / BI Integration **Access Options** - Multi-Language Support - Mobile Device Support - Single Sign-On (SSO) **Software Availability** - Integrations - Permissions - Mobile Application - Desktop Application **Collaboration** - Distributed use - Stakeholder collaboration **Data Collection and Analysis - Manufacturing Execution System (MES)** - Performance Analysis - Machine and equipment - Document Control - Collect Manufacturing Data **Agentic AI - Advanced Planning and Scheduling (APS)** - Adaptive Learning **Enterprise Management** - Cross & Multi‑Site Governance - Site Reporting and Analytics - Cross‑Site Collaboration & Communication - Multi-Device Scalability - Role-Based Access Control (RBAC) **Collaboration** - Permissions for Sharing - Data Unification - Accessibility - Process Routing **Decision Making** - Modeling - Data Visualizations - Report Generation - Data Unification **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **Debugging** - Automatic error list - Breakpoints **Integration - Manufacturing Execution System (MES)** - Machine and equipment - Manufacturing Software - Internet of Things (IoT) **Knowledge Capture** - Frontline Knowledge Capture & Sharing - Content Versioning & SOP Updates - Embedded Microlearning - Offline Knowledge Access **Self Service ** - Calculated Fields - Data Column Filtering - Data Discovery - Search - Collaboration / Workflow - Automodeling **Communication** - Social Features - Tagging - Upload - Comments **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - AI Image-to-Text **Artificial Intelligence - Manufacturing Execution System (MES)** - Predictive Analytics - Real-time Monitoring - Adaptive Planning **Agentic AI - Business Process Management** - Multi-step Planning - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Advanced Analytics** - Predictive Analytics - Data Visualization - Big Data Services **Agentic AI - Manufacturing Execution System** - Cross-system Integration **Agentic AI** - Actions & Autonomous Execution - Real‑Time Translation & Transcription - Predictive & Prescriptive AI **Data & Integration** - Open API & Extensibility - ERP / MES / EAM Integration **Building Reports** - Data Transformation - Data Modeling - WYSIWYG Report Design - Integration APIs **CMMS Platform Features** - Work Order Management - Preventative Maintenance (PM) - Predictive Maintenance (PdM) - Materials Management - Equipment Breakdown Reports - Approval Management - Task Templates - Compliance Auditing - Vendor Management - Reporting & Dashboards **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Breadth of Partner Applications **Process Development** - Process Routing ## Top Epsilon3 Alternatives - [MaintainX](https://www.g2.com/products/maintainx/reviews) - 4.8/5.0 (1,527 reviews) - [Scribe](https://www.g2.com/products/scribe/reviews) - 4.8/5.0 (893 reviews) - [Process Street](https://www.g2.com/products/process-street/reviews) - 4.6/5.0 (451 reviews)