# Epsilon3 Reviews **Vendor:** Epsilon3 **Category:** [Standard Operating Procedures Software](https://www.g2.com/categories/standard-operating-procedures) **Average Rating:** 4.2/5.0 **Total Reviews:** 260 ## About Epsilon3 Epsilon3 is the first AI-powered procedure and resource management tool designed for teams that engineer, build, test, and operate advanced products and systems. ✔ Standardize & Optimize Processes Our interoperable procedure execution system replaces inefficient checklists managed with paper, spreadsheets, docs, and outdated planning tools. Automatically track every step to ensure quality, consistency, and traceability. ✔ Fuel Rapid Iteration & Innovation Built-in version control, conditional workflows, and real-time data synchronization keep stakeholders on the same page. Enable continuous improvement and quick, data-driven decisions to stay far ahead of the competition. ✔ Streamline & Scale Operations Securely integrate siloed systems and automate repetitive, error-prone tasks to boost productivity and prevent delays. Simplify training, reduce costs, and maintain efficiency as your operations expand to meet demand. Epsilon3 is trusted by industry leaders like NASA, Blue Origin, Firefly Aerospace, Sierra Space, Redwire, Shift4, AeroVironment, Commonwealth Fusion Systems, and other commercial and government organizations. The company and platform were built by engineering leaders from SpaceX, NASA, and Google. Learn how: https://www.epsilon3.io/ ## Epsilon3 Pros & Cons **What users like:** - Users appreciate the **ease of use** of Epsilon3, highlighting its intuitive design and smooth operation for all tasks. (80 reviews) - Users value the **centralized access to procedures** in Epsilon3, enhancing collaboration and improving work quality effectively. (42 reviews) - Users value the **user-friendly interface and customization** capabilities of Epsilon3, enhancing collaboration and procedural execution. (30 reviews) - Users praise Epsilon3 for its **efficiency in streamlining complex operations** , enhancing teamwork and project organization. (27 reviews) - Users value the **efficiency improvement** of Epsilon3, emphasizing time-saving capabilities and streamlined workflows. (24 reviews) - Users highlight Epsilon3's **intuitive interface** , enabling effortless navigation and efficient testing procedures. (24 reviews) - Guidance (22 reviews) - Ease of Learning (21 reviews) - Instruction Creation (20 reviews) - User Interface (19 reviews) **What users dislike:** - Users find the **learning curve steep** , making it challenging to navigate and create effective procedures in Epsilon3. (35 reviews) - Users find Epsilon3 to have **high complexity** , making it hard to navigate and time-consuming to edit procedures. (33 reviews) - Users find the **procedures confusing** , making it difficult to follow steps and effectively use the platform. (29 reviews) - Users find the **complex procedures** challenging, requiring extensive experience to navigate effectively and optimize usage. (27 reviews) - Users find Epsilon3 to have a **confusing interface** that complicates navigation, especially for first-time users. (24 reviews) - Users find the **learning difficulty** of Epsilon3 challenging, especially for first-time users navigating its complex interface. (23 reviews) - Missing Features (23 reviews) - Poor Navigation (23 reviews) - Poor Interface Design (22 reviews) - Limited Functionality (20 reviews) ## Epsilon3 Reviews ### 1. Marvelous compared to piles and piles of on-paper checklists **Rating:** 4.5/5.0 stars **Reviewed by:** Minxi L. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2023 **What do you like best about Epsilon3?** We are still very happy with Epsilon3 two years later -- as the nature of our organization being an educational-oriented aerospace engineering team, its integrated approach to checklists, process management and multi-user collaboration features allows new members and students not familiar to this project before to be able to quickly get themselves up to speed and learn the real world of standardization of complex processes. We expect epsilon3 to continue being a critical centerpiece of our processes for the future to come. **What do you dislike about Epsilon3?** The interface could also be better optimized for small screen mobile platforms (eg. phones) to better enable operations on the move (eg. in the back of a moving van while tracking telemetry) so that an iPad or laptop isn't constantly required for reliable use. **What problems is Epsilon3 solving and how is that benefiting you?** Checklists, Standard Operating Procedures and instructions. They are most beneficial in both removing the old school paper manuals, and also digitizing them into a platform that allows for both the on-the-fly modification to them, as well as the ability of multi-user collaborations within the team. **Official Response from Max Mednik:** > Thanks, Minxi, for the kind words! We will work to add collaborative simultaneous editing in the future! ### 2. Best software ever! **Rating:** 5.0/5.0 stars **Reviewed by:** Domantas B. | Enterprise (> 1000 emp.) **Reviewed Date:** October 10, 2023 **What do you like best about Epsilon3?** The platform is very user-friendly and intuitive, making it easy to navigate and use on a daily basis. One of its strongest points is the clear and detailed explanations of the customer support functions, which makes it much easier to understand and implement different features. I use it very frequently, so I have had the chance to explore a wide range of its capabilities. It offers a great number of useful features, and despite that, the integration process is still simple and straightforward. Overall, it saves time, improves efficiency, and provides a smooth experience. **What do you dislike about Epsilon3?** At the moment, I cannot think of any major improvements that are needed, as the platform already works very well for my needs. The only feature that could make the experience even better would be the addition of a dark mode option, as it would be more comfortable to use during the evening or for long periods of time. **What problems is Epsilon3 solving and how is that benefiting you?** Epsilon3 is solving me work problems, basically, helps me to find stuff a lot easier **Official Response from Max Mednik:** > Thanks, Domantas! We are adding native dark mode in the future. For now, you can use a Chrome extension that can make any web page dark mode. ### 3. Epsilon3 Review **Rating:** 3.5/5.0 stars **Reviewed by:** Edvinas B. | Customers representative, Enterprise (> 1000 emp.) **Reviewed Date:** October 17, 2023 **What do you like best about Epsilon3?** After using Epsilon3 for a good length of period, this tool has not improved for user experience. Interface of website is designed in the bad way. It is hard to navigate thru different topics that being added, especially hard to navigate to sub-categories or even narrowed sections as it redirects to the main topic page without any expanded answers. As well there are too many sub-sections on specific topic to research as it gets complicated each time to dive deeper to information. **What do you dislike about Epsilon3?** To improve user interface and make simpler website design. Simplify search and research sections on different topics. Make narrow and specific key words more visible and approachable. **What problems is Epsilon3 solving and how is that benefiting you?** Epsilon3 help with procedures in work environemnt. Benefiting to get better knowledge as profesional and as individual. **Official Response from Max Mednik:** > Thanks, Edvinas, for the review! I'm sorry that sometimes it's hard to navigate around or gather the necessary info. We would love to make this easier in the future! ### 4. Epsilon Streamlines Procedure Management with Powerful Features **Rating:** 4.0/5.0 stars **Reviewed by:** Alex L. | Design and Manufacture Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Epsilon3?** Epsilon is a great way to organize, store, and create procedures for use in a larger and scaling organization. There is easy access and split permissions to ensure only select individuals are able to create and edit procedures. The filtering and search systems are fantastic. The ability to upload pictures and files is a huge help to each process. The archive of completed or ended procedures ensures that no data is ever lost. There are constantly new features being released that allow us to improve our processes all the time, and expand the information we can capture. Getting the procedures transferred over and integrated into our manufacturing processes has overall saved us plenty of time and effort. Even from the initial implementation, it was easy for the procedure creators to get up to speed and start releasing usable procedures. Huge positive is that the entire Epsilon team is incredibly responsive, and even the AI help tool does a fantastic job at getting the correct information for my questions or concerns. **What do you dislike about Epsilon3?** There are times that Epsilon gets a little cumbersome or confusing, especially when trying to pass ideas on to technicians or users who are not as familiar with the interface. When asking for updated or new features, there can sometimes be a long lead time on those coming to a usable state. Certain features have been changed that were working great, and for some reason got an update to the point that they were no longer useful. Sometimes there are ideas that seem like they should be feasible or easy to accomplish, and it ends up that Epsilon is too limited in its scope, such as creating separate paths of workflows, or even being able to choose which part from inventory you would like to reference in a procedure. **What problems is Epsilon3 solving and how is that benefiting you?** Epsilon is a great way to organize, store, and create procedures for use in a larger and scaling organization. There is easy access and split permissions to ensure only select individuals are able to create and edit procedures. The archive of completed or ended procedures ensures that no data is ever lost. Getting the procedures transferred over and integrated into our manufacturing processes has overall saved us plenty of time and effort. **Official Response from Max Mednik:** > Thanks for the review! Sorry to hear that at times you're confused. Which features have changed and gotten worse? We definitely don't want that happening. ### 5. Epsilon3 as a knowledge base **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2023 **What do you like best about Epsilon3?** Refined Epsilon3 procedure runs with added time for familiarity do relay the steps that need to be taken clearly. **What do you dislike about Epsilon3?** The role definitions of users get reset occasionally needing work to restore and the loading time of initial login each time is too lengthy. **What problems is Epsilon3 solving and how is that benefiting you?** Combining knowledge bases into one platform and simplifying the processes that lead to a solution by sorting out the data necessary for the particular situation at hand by choosing the different options that point to different steps. All of this leads to an easier way to get information that would be needed and decreasing the time required to help out customers. **Official Response from Max Mednik:** > Thanks for the review! We'll work to make things easier to learn and less confusing in the future. ### 6. Epsilon3 presents complex procedures clearly with strong visuals to reduce operator error. **Rating:** 4.5/5.0 stars **Reviewed by:** Gabriella T. | Electrical Engineer, Aviation & Aerospace, Enterprise (> 1000 emp.) **Reviewed Date:** February 27, 2023 **What do you like best about Epsilon3?** I haven’t utilized any new functionality since last reviewing. **What do you dislike about Epsilon3?** Adding additional filtering and advanced search functionality would make a huge difference for auditing and finding specific criteria. **What problems is Epsilon3 solving and how is that benefiting you?** E3 is helping to reduce operator error and clarify design intent, as well as help develop more consistency between work instructions. **Official Response from Max Mednik:** > Thanks, Gabriella! Glad to hear it's useful for you! Sorry about the inconvenience with snippets/duplication. We are planning to add that sort of copy/paste/move functionality and improving search, so look out for those changes in the near future. ### 7. Effortless Setup, Essential for Procedure Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Dominykas S. **Reviewed Date:** November 20, 2025 **What do you like best about Epsilon3?** I love using Epsilon3 because it significantly enhances my ability to track procedures and helps me keep a meticulous record of who did what during any given process. The checklist feature is particularly invaluable; it allows me to easily pinpoint where someone might have made an error, which is crucial for maintaining accountability and improving our workflow. I also find the setup process incredibly straightforward and intuitive, making it extremely easy to get started without unnecessary complications. Overall, everything about Epsilon3 is amazing, and I am thoroughly satisfied with its performance, as evidenced by my willingness to give it a perfect recommendation score. **What do you dislike about Epsilon3?** Clunky ui **What problems is Epsilon3 solving and how is that benefiting you?** I use Epsilon3 to track procedures, allowing me to identify who did what and find errors easily with checklists. **Official Response from Max Mednik:** > Thanks for the feedback! We are working on several UI improvements to streamline it further. ### 8. Epsilon as a Knowledge Base for Support **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Epsilon3?** Step by step guides are very useful for new employees as it is written in a clear way with clearly labeled steps. **What do you dislike about Epsilon3?** Loading time when logging in which is needed more than once a day. **What problems is Epsilon3 solving and how is that benefiting you?** Decreasing handle time of me with agents and of agents with our customers. **Official Response from Max Mednik:** > Sorry about the long initial load. That shouldn't be happening. Have you tried it on different computers or browsers? ### 9. Epsilon3 Review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Epsilon3?** Epsilon3 is well regarded for streamlining complex operations through a user-friendly platform that helps teams create, manage, and execute operational procedures efficiently. **What do you dislike about Epsilon3?** While Epsilon3 is a robust and user-friendly platform overall, I’ve still run into a few limitations and areas where it could be improved. At times, I find it difficult to use, and the experience can feel less intuitive than I expect. **What problems is Epsilon3 solving and how is that benefiting you?** It benefits me by making it easier to assist other agents and guide them through the procedures. **Official Response from Max Mednik:** > Thanks! Do you have any pain points that make it hard to use? ### 10. Essential for Mission-Critical Consistency **Rating:** 5.0/5.0 stars **Reviewed by:** Dan V. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2026 **What do you like best about Epsilon3?** I find Epsilon3 valuable for ensuring runtime consistency in dynamic environments. This aspect is particularly important because it helps prevent unexpected behaviors incl system crashes. **What do you dislike about Epsilon3?** I wish it was cheaper. **What problems is Epsilon3 solving and how is that benefiting you?** Ensures consistency and reliability - helps prevent system crashes and mission failures. **Official Response from Max Mednik:** > Thanks for the kind words! ### 11. Still new to this im liking it so far **Rating:** 4.0/5.0 stars **Reviewed by:** Adrian C. | POS Support, Enterprise (> 1000 emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Epsilon3?** its easy to use and really helpful i enjoy using it **What do you dislike about Epsilon3?** there isn't anything that i don't this like about it **What problems is Epsilon3 solving and how is that benefiting you?** i Needed to solve a problem with a merchant on there POS and i used Epsilon3 to look at a documentation on how to fix the issue **Official Response from Max Mednik:** > Thanks for the kind words, Adrian! Let us know how we can help. ### 12. Using Epsilon3 has been straightforward and helpful. **Rating:** 4.0/5.0 stars **Reviewed by:** Zoran B. | Clinical Research Student Intern, Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2025 **What do you like best about Epsilon3?** I like that Epsilon3 makes it easy to organize and update SOPs in a clear, structured way, which helps keep the team aligned. The interface is simple enough that new team members can get up to speed without much training. **What do you dislike about Epsilon3?** I dislike that it has limited integration options with other tools we use, which sometimes adds extra steps to our workflow. It would be more efficient if it could sync more easily with our existing project management and communication tools. **What problems is Epsilon3 solving and how is that benefiting you?** Epsilon3 is solving the problem of scattered or outdated SOPs by providing a centralized place to create, update, and track procedures. This helps you maintain consistency across your team, reduce errors, and save time by making sure everyone is following the most up-to-date process. **Official Response from Max Mednik:** > Thanks for the feedback! We're always working to add more integrations, and we already support Jira, Slack, and more. Are there specific tools you want added? ### 13. Modernizing Aerospace Workflows: A Deep Dive into Epsilon3 **Rating:** 5.0/5.0 stars **Reviewed by:** Ridwanuzzaman s. | Environmental Executive, Apparel & Fashion, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Epsilon3?** Real-Time Collaboration User-Friendly Interface for Technical Teams Robust Version Control & Audit Trail Flexible Procedure Building ntegration Capabilities **What do you dislike about Epsilon3?** Limited Customization for Non-Engineering Workflows Steep Setup for Smaller Teams Pricing Not Transparent Mobile Experience Is Basic **What problems is Epsilon3 solving and how is that benefiting you?** Epsilon3 solves the challenge of managing complex, high-risk operational procedures that were traditionally tracked using spreadsheets, PDFs, or paper. For teams working in aerospace, defense, or advanced manufacturing, this often leads to version control issues, manual errors, and poor traceability. **Official Response from Max Mednik:** > Thanks for the kind words! We have many customization options available in our settings and procedure content blocks. Have you scheduled your onboarding session to learn more? ### 14. Epsilon3 is our go to software for critical testing and operational procedures **Rating:** 5.0/5.0 stars **Reviewed by:** Luca M. | Mechanical Engineer II, Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2023 **What do you like best about Epsilon3?** I use Epsilon3 almost daily when deployed to our test site, and semi regularly when working from the office. Compared to other test procedure writing/execution software I have used, Epsilon3 has the most functionality, smoothest operation (in terms of loading in a web browser and allowing steps to be executed quickly and easily), and most logical user interface (no hidden buttons, well labelled etc.). We have also moved to version control of high level test and operational procedures, and the ability to suggest edits, add redline/blueline steps to procedures as they are conducted is a very effective way to save suggested changes without unapproved changes to the released procedures. We also work at a remote test site which has limited network coverage. Epsilon3 has worked flawlessly, allowing us to continue testing and completing procedures even with intermittent network access. The ability to have simple logic/numerical calculations built into run steps is also a great feature, eliminating the need for operators to do manual calculations in high stress environments. Coming from our other software packages, procedures can be far more easily written and implemented, even for inexperienced users. I can't comment on customer/technical support as I still haven't had to use it! **What do you dislike about Epsilon3?** I don't have any notable dislikes of Epsilon3! **What problems is Epsilon3 solving and how is that benefiting you?** Epsilon3 has been invaluable for execution of testing activities which need to follow a defined procedure. When conducting tests, we need to be able to focus on the task at hand. Having an efficient, non laggy software package is critical for this to avoid unnecessary distractions and time lost while testing. Epsilon3 has provided this. **Official Response from Max Mednik:** > Thanks for the review! You can already add photos to any run step in the comment field or by dragging and dropping a photo or clicking add attachment and taking a photo from the camera directly. You can also use the attachment field input type to require a photo on a given step. ### 15. Top Tier Procedure Execution Software **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan N. | Deputy Director of Engineering, Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2025 **What do you like best about Epsilon3?** Real-time updates seamlessly synchronize all operations across land, sea, and air, making this product indispensable for us. It offers user-friendly functionality, with frequent updates enhancing its efficiency and bringing added value to our processes. For instance, one of the latest features we began using in Epsilon3 is part history tracking, which enables us to monitor maintenance and flight history usage. The customer support is exceptional, assisting users with integration and implementation while being receptive to feature requests and facilitating improvements. **What do you dislike about Epsilon3?** Some new features are still being developed and are light on capability, but this improves with frequent updates. **What problems is Epsilon3 solving and how is that benefiting you?** Epsilon3 solved running mutiple complex procedures in real time accoss multiple locations. It also solved scheduling and part useage tracking as it relates to the procedures. **Official Response from Max Mednik:** > Thanks for the kind words! ### 16. Easy and quick way to create checklists&procedures **Rating:** 4.5/5.0 stars **Reviewed by:** Sebastian H. | STAHR Structures Teamlead, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Epsilon3?** I really like how intuitive the tool is. I had to create new procedures during a launch campaign with only little time to spare. Althougth I only had little prior experience with epsilon I was able to create the checklists I needed without spending much time on learning to use the tool. I also like that the tool is web based. As long as you know your login data you can use it on any device anywhere. **What do you dislike about Epsilon3?** The print function could use some refinement. At least in Firefox when you print a checklist epsilon only uses the standard print function of the webbrowser, which outputs non-ideal documents. Sometimes a workstep gets cut in halve at the end of the page and the rest is printed on the next page. This can be a bit confusing when you are working under pressure at the launch pad. **What problems is Epsilon3 solving and how is that benefiting you?** Helps me to quickly create checklists/procedures which keep me from making mistakes while working on fligth hardware. **Official Response from Max Mednik:** > Thanks! Sorry about the issues with print; we'll work to improve that! ### 17. My experience with epsilon **Rating:** 4.5/5.0 stars **Reviewed by:** Simona T. | Customer service representative, Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Epsilon3?** Its intuitive interface makes it easy to follow procedures and coordinate across teams, reducing errors and time delays—critical benefits in industries where precision and efficiency are paramount. The platform’s integration capabilities with other data sources and tools help create a seamless, centralized place for monitoring processes and sharing updates. **What do you dislike about Epsilon3?** One potential drawback of Epsilon3 could be its learning curve for teams who are new to digital procedure management or transitioning from traditional methods. Adapting complex workflows to the platform’s structure may initially require time and training, especially for teams unfamiliar with similar systems. **What problems is Epsilon3 solving and how is that benefiting you?** Improved Accuracy and Consistency: By digitizing procedures, Epsilon3 reduces errors that might occur with manual processes, ensuring that everyone follows the latest version of any given procedure. Increased Efficiency: With faster access to procedures, an intuitive interface, and built-in tracking, teams can save time and focus on executing their tasks rather than managing paperwork. **Official Response from Max Mednik:** > Thanks for the feedback! We are working on some ways to make the new user experience and initial training easier. ### 18. Review of Epsilon3 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Epsilon3?** Easy to find procedures with with just keywords and has a lot of features that are helpful for customer support. Use it multiple times a day as the guides and procedures are always up to date. **What do you dislike about Epsilon3?** Sometimes it's hard to locate the specific piece of info you need in the guide as there are a lot of steps and tabs that the info could be hidden behind **What problems is Epsilon3 solving and how is that benefiting you?** Provide information that would take more time to find in other platforms **Official Response from Max Mednik:** > Sorry to hear that it's hard to locate stuff! We're planning some navigation improvements soon. ### 19. Epsilon3 has made procedure running less of a hassle **Rating:** 4.5/5.0 stars **Reviewed by:** Zachary H. | Engine Test Co-Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2023 **What do you like best about Epsilon3?** Epsilon3 makes it very easy to create procedures by giving many options to build upon. The ability to assign reviewers, and give users different roles that they are allowed to sign off on are most helpful to me. There are many different ways to create steps for procedures with pretty much any form of user input - photos, checkboxes, user type input as well as more automated integration types. It has made what used to be printed out procedures to a much smoother, faster way of working **What do you dislike about Epsilon3?** Repeating procedures can be sometimes hard to manage if something is being repeated many times. It would be nice if the old sections that are now being repeated could be hidden and not take up limited space on the side bar. You could have option to show them and of course see them when procedure is over but ultimately they are out of the way to not confuse where you are at the time of running them. **What problems is Epsilon3 solving and how is that benefiting you?** Constantly having to print out procedures is a hassle, editing them had no formal way of reviewing and ultimately was changing an excel sheet. Epsilon 3 allowed reviewers to be assigned and formarlized the release of procedures that had been reviewed for safety, and correctness **Official Response from Max Mednik:** > Thanks, Zachary! This is super helpful feedback. We're working on some improvements for how we handle repeats and the UI around that, so we will take your ideas into account. ### 20. Epsilon3 can be great for training but a little challenging to use for senior team members **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 26, 2024 **What do you like best about Epsilon3?** We, in our company, use Epsilon 3 daily. I think Epsilon3 is a good knowledge base tool for procedures. It’s really helpful because it breaks down each article into clear, simple steps. This can be especially useful for new team members as it makes it easier to learn and follow the process. **What do you dislike about Epsilon3?** I’m not a fan of the interface (it looks a little old) and the procedure titles with the codes can be a bit confusing which makes it harder to search for the right knowledge base and is a little time consuming. While it can be helpful for new hires, it can be frustrating for senior team members. The procedure sections are not searchable until they are opened, so using ctrl+f doesn’t always work correctly unless each section containing the specific keyword is opened first. **What problems is Epsilon3 solving and how is that benefiting you?** We use Epsilon3 as a knowledge base for our internal company's articles and guides. Some of these cover technical topics, which help me and others in the company find the right troubleshooting steps when needed, others focus on procedures - like resetting customer passwords or updating their account information on file. As I mentioned earlier - it's a great tool for the new hires as the procedures can be organized in step by step guides, making them easy to follow. **Official Response from Max Mednik:** > Thanks! We'll work to make procedure search inside procedures better! ### 21. Out of this world experince! **Rating:** 5.0/5.0 stars **Reviewed by:** Georgi B. | Talent Acquisition (EMEA), Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2025 **What do you like best about Epsilon3?** The best thing is how it saves tou lots of time and it's a true lifesaver. Highly recommended. **What do you dislike about Epsilon3?** Well like every other thing out there there are good and bad things, so far I can't find any downside. **What problems is Epsilon3 solving and how is that benefiting you?** Everyday probles are aolved with a blink of an eye **Official Response from Max Mednik:** > Thanks for the great feedback! ### 22. Researching information about shift4 payments company's products **Rating:** 3.5/5.0 stars **Reviewed by:** Vilius R. | Paymets Support Representative, Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Epsilon3?** I like epsilon3 because it has step by step guides on how to solve a problem, or how to perform a task. I use it a couple times per week, because the job that I'm working, requires me to research information in this platform. It is quite easy to use, because the search engine is pretty good, and its easy to find topics that I want. **What do you dislike about Epsilon3?** I think Epsilon3 sometimes lacks the simplicity, it is quite complex and not very intuitive at first, when you just start using it. **What problems is Epsilon3 solving and how is that benefiting you?** Epsilon3 helps me solve problems like troubleshooting credit card readers, it gives an instruction how they work, and how to configure specific settings on it. **Official Response from Max Mednik:** > Thanks for the feedback! We are working on some ways to simplify the UI while also keeping it as powerful as it is. ### 23. It's interesting and you have to adapt, but I like it! **Rating:** 5.0/5.0 stars **Reviewed by:** Gintaras N. | Supervisor, Enterprise (> 1000 emp.) **Reviewed Date:** October 20, 2023 **What do you like best about Epsilon3?** Running the procedures, when built right, it's really easy to understand the steps that you have to take. It's really good for Customer Support, guides are intergrated really great and easy to use. I use the app every single day with no issues at all. There's millions of features that you can implement like adding numbers, it calculating for you. Seems like it was really easy to implement the app to our company. **What do you dislike about Epsilon3?** Sometimes the app works a bit slower, nothing too big but just a note. **What problems is Epsilon3 solving and how is that benefiting you?** Easy steps for calls, it makes it easy to follow instructions on a call, shows scipts, you can put numbers in and with commands it will calculate what you need. **Official Response from Max Mednik:** > Thanks, Gintaras! Sorry to hear about the occasional performance issues; we are working to speed things up very soon! ### 24. a massive step up over our old methodology of e-PDF with comments **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2024 **What do you like best about Epsilon3?** - clear and straight forward signature loop - time stamped steps, etc work well - great capability to export the time stamps for data analysis later - typed notes much faster and neater than our old method of e-pdf with e-pen scribbles. **What do you dislike about Epsilon3?** - can't seem to make a comment which NEEDs to be reviewed/signed. As in, a comment which is a dependency to a whole card being signed (minor thing) - browsing for the procedures / runs isn't the easiest, luckily the search works well enough - sometimes hard to find the procedure and not the run. - would be great to have the flight test limitations section as hyperlinks to our jira boards where they detail the limitations (this might be up to the test card creator, i can't tell) **What problems is Epsilon3 solving and how is that benefiting you?** We needed a piece of software to have test procedures which can be signed, timestamped and commented (timestamped too). It does this very well **Official Response from Max Mednik:** > Thanks for the feedback! We recently released some search-related updates that will help with some of those points and will look into the rest. ### 25. Working with Epsilon3 review **Rating:** 5.0/5.0 stars **Reviewed by:** Angelica L. | Propulsion Development Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2024 **What do you like best about Epsilon3?** i really enjoy how it interfaces with the user with the planning is completed. it is user friendly and I also enjoy that it is not difficult to learn how to use. **What do you dislike about Epsilon3?** I would really love it if the checkboxes to make sure users have read the steps were on the right side instead of the left. The reason behind this is that it forces the user to completely read the steps rather than click it when it is on the left side. I also would like Epsilon3 to have the capanility to have different fonts and colors for the wording. There are times I want to highlight a step or a value and I cannot bold, italicize, underline, color the words in green or red. Also when I am inputing data values from procedures and I have to look at about 50 runs on the same procedure this is very difficult. i want to run a procedure with a specific name or number so when i look through all the data it is easy to see which one it is rather than me geussing based ont he time it ran. I also want to see who started the run on that procedure. **What problems is Epsilon3 solving and how is that benefiting you?** Having a common location for production and test work orders. Having a location where the whole company follows a format on how to do production and testing. **Official Response from Max Mednik:** > Thanks, Angelica! This is great feedback! You can already name/number runs manually using tags and operations, and it already shows on the left side who started the run. You can also already use Markdown to format the text however you want except color, which is by design since the app reserves certain colors like red for warnings/errors. We'll definitely discuss the rest of your feedback with our design team! ### 26. Ease of use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Epsilon3?** When procedures are made, following and completeing them makes it very simplistic and has the options to use for practically anything we need it for. It makes most people rely on it to use it frequently, as it is used daily for all orders we do, implementing any of our work procedures to this program works very smoothly, causing integration for out department such a simple step. The customer support tab in the corner makes it very easy to get to to use but its not in the way, but a nice reminder its there. **What do you dislike about Epsilon3?** It can look very daunting at times, especially to others new to it, but other than the nit-picky thing, there are not many things i dislike about it. **What problems is Epsilon3 solving and how is that benefiting you?** It keeps all our documentation in one place on top of creating a digital checklist instead of spreading the workload everywhere, its all in one place. **Official Response from Max Mednik:** > Thanks for the kind words! We would love to improve it for new users, so let us know if you have any ideas how. ### 27. 1st time "Flight" appreciated Epsilon **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Aviation & Aerospace | Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2024 **What do you like best about Epsilon3?** The ability to redline/blueline modifications to operational procedures real-time while executing the procedures was very beneficial for a first flight of a development spacecraft system. The Comment function was used to record observations during flight to create a more detailed run log. Situational Awareness for multiple users in multiple locations on multiple platforms was also very beneficial. **What do you dislike about Epsilon3?** The flat fee structure is cost prohibitive when one requires numerous operators but all seats are the same cost as the few editors and administration required. The ability of every editor to start a new run could create issues with multiple users following different runs during the same operation. **What problems is Epsilon3 solving and how is that benefiting you?** We need many users to maintain situational awareness of operations simultaneously during a mission operation. We have also found Epsilon usefule for standard and test procedures where we can add comment and photo during the op. **Official Response from Max Mednik:** > Thanks for the feedback! We are working on some refinements to our pricing based on this. ### 28. The website is powerful but I often find traditional articles to be easier for me to reference. **Rating:** 3.5/5.0 stars **Reviewed by:** Robert M. | Enterprise Payments Support, Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Epsilon3?** It allows complex tasks to be broken down into a decision making tree. **What do you dislike about Epsilon3?** The UI make it difficult to navigate or understand for new users, which impacts the ease of use. There is no option that I could find to view an Epsilon procedure in an article format, a feature I would like to see. For that reason, I do not use it often compared to other databases. I haven't seen implementations or integrations of these procedures elsewhere as of right now. **What problems is Epsilon3 solving and how is that benefiting you?** Epsilon3 allows tasks to be broken down into a decision making tree, which can be beneficial for procedures support is unfamiliar with. **Official Response from Max Mednik:** > Thanks for the feedback! Can you share more about what you mean by an article format? ### 29. Epsilon3 is a decent digital alternative to paper procedures **Rating:** 3.5/5.0 stars **Reviewed by:** Thomas V. | Battery Test Director, Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2023 **What do you like best about Epsilon3?** Easy to use and intuitive. Able to get up and running in no time. I could replicate everything I had in my paper procedures (created in MS Word) in the Epsilon3 format. **What do you dislike about Epsilon3?** Making tables is not as easy or customizable as it is in Excel/Word. Specifically, making sure column widths were how I wanted them to look. Also, there was no way to add table numbers and titles and reference them by table number. A practical workaround was to make the table a step and refer to the step when I needed to reference the table. One issue I had when running a procedure and signing off the steps was, when I went back to the document, the steps I signed off on earlier weren't signed. It's like it didn't update server-side or something. I resigned them and went about my day but when I came back to it again they weren't signed. Again!! This occured 3 times! I would also like to point out that one of those steps had a 30 minute timer, so every time I had to resign, I had to wait for that 30 minute timer to count down before continuing to buy-off steps. Right now this is a deal-breaker for me. When it's just me signing off it's an annoyance but if there were other technicians and quality involved this would create big problems. **What problems is Epsilon3 solving and how is that benefiting you?** Epsilon3 would be a natural evolution of moving our procedures into the digital space. It would cut down on the amount of paper we use daily. It would also eliminate the possibility of lost paperwork. **Official Response from Max Mednik:** > Thanks, Thomas! That's really helpful. I hear you on the tables being a bit cumbersome. We will be working on some improvements to help with that and want to make it as easy as and even better than Excel. ### 30. With better and modern UI the experience could be better! **Rating:** 3.5/5.0 stars **Reviewed by:** Gabija S. | Customer Support Representative, Enterprise (> 1000 emp.) **Reviewed Date:** November 09, 2024 **What do you like best about Epsilon3?** Of course, Epsilon3 is a great way to find the procedures' processes, how to run them. Thanks to a great team who uploud and update the information! **What do you dislike about Epsilon3?** Epsilon, unfortunately, is not very user-friendly - it lacks a more modern look for UI, sometimes it is hard to figure out how to read the listed processes. I would like for the system to be more integrated with Zendesk, as in that steps would be directly described. **What problems is Epsilon3 solving and how is that benefiting you?** Epsilon3 helps with procedures that I do not encounter daily - helps to remember how to run them properly and accordingly. **Official Response from Max Mednik:** > Thanks for the feedback! We are working on some design improvements to address this. ### 31. Not User-Friendly, Difficult to Navigate **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Epsilon3?** If I had to highlight a positive, it would be that after extensive use, I’ve gotten somewhat accustomed to its interface and features. It does offer tools for managing workflows, but the usability makes it challenging to fully benefit from them. **What do you dislike about Epsilon3?** Epsilon3 is not very user-friendly. The interface is hard to navigate, making it difficult to follow workflows and complete tasks efficiently. Even with experience, it’s still not intuitive, and I often find myself wishing for a simpler, more streamlined alternative **What problems is Epsilon3 solving and how is that benefiting you?** Epsilon3 is designed to help manage and document workflows, but its complex interface gets in the way of efficiency. While it does provide the tools needed, the usability issues make it harder to get full value from them. I’d benefit much more from a platform that’s easier to navigate and understand. **Official Response from Max Mednik:** > Thanks! Can you share more about what flows are difficult to follow or navigate so we can improve those? ### 32. Epsilon 3 is already way better than our old system and getting better every week. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Defense & Space | Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Epsilon3?** Epsilon3 is fast, flexible, easy to use, and constantly getting better. **What do you dislike about Epsilon3?** Every now and then I find a simple feature that hasn't been implemented yet. For example, if I need epoxy to set for at least 15 minutes before moving on to the next step I should be able to subtract the mix time from the end step time and ensure it's been at least 15 minutes. You currently cant add timestamps to formulas. I've already reported the need for this ability to the help desk so it'll probably be implemented in the next month or two. **What problems is Epsilon3 solving and how is that benefiting you?** Any time I find a bug or feature that hasn't been implemented yet I report it to the help desk. Generally it takes 0.5-2 months for implementation depending on complexity. **Official Response from Max Mednik:** > Thanks! We're working on adding time stuff to formulas soon! You can also use the pause function as well as timers to make the step duration times the way you want. ### 33. On the right Track **Rating:** 4.0/5.0 stars **Reviewed by:** Dantrel M. | payment support, Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2024 **What do you like best about Epsilon3?** i like the step by step explaination and the pictures that it provides **What do you dislike about Epsilon3?** the fact that you have to do a procedure or process. its best as a read only guide instead of haveing to start a procedure and end the procedure. seems to be a waste of time . following the steps are just as good in the menu there are many times when we are looking for a simple step or process that is missing and do not have the time to go through the whole process **What problems is Epsilon3 solving and how is that benefiting you?** ram labels are helpful procedure suspenbded batches to a point. Certain procedures should be limitted to some agents who do not have the premissions to do some of the steps to advoid confusion **Official Response from Max Mednik:** > I totally hear you! One of the parts of the value here is the tracking of process completions, timing, etc. ### 34. Great website to follow procedures. **Rating:** 4.0/5.0 stars **Reviewed by:** Karolina K. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Epsilon3?** It has clear procedures with steps on what needs to be done. When you find a guide it has many options of what could be happening, and how to resolve each issue **What do you dislike about Epsilon3?** I still have not managed to use the search bar correctly, and still have issues with locating specific procedures. Some procedures are out of date, like credit requests over 5k which was included in the s4 academy. **What problems is Epsilon3 solving and how is that benefiting you?** I use Epsilon mostly for any GWO procedures, it has everything written down in detail, although sometimes it might be too overcrowded. **Official Response from Max Mednik:** > Thanks for the feedback! Can you tell me more about what issues you're seeing with the search functionality? ### 35. Epsilon Review // Shift4 **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** November 25, 2024 **What do you like best about Epsilon3?** I like that you can clearly select steps, after one step what do you need to do when multiple results can occur. It is also great that guides/articles can be adjusted, whenever needed for updates. **What do you dislike about Epsilon3?** Interface sometimes can be unclear, it is hard to use. But once you get the hang of it, it is really a good system for guides. **What problems is Epsilon3 solving and how is that benefiting you?** It is solving if the procedure you need to follow is complicated and advanced, and cannot be simply explained in plain text. Epsilon3 jumps in with clear instructions what comes after what. **Official Response from Max Mednik:** > Thank you for the kind words! We are working to make it easier to use. ### 36. Epsilon3 Review **Rating:** 4.5/5.0 stars **Reviewed by:** Arijus C. | Knowledge Content Contributor, Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2024 **What do you like best about Epsilon3?** Helpful step by step procedures that help to deal with problems while communicating with clients. I also found that editing procedures is rather intuitive. **What do you dislike about Epsilon3?** The interface and certain procedures can be complicated to follow and not user friendly, especialy if it is your first time using Epsilon3. However I foudn that the help section has a lot of useful information that can assist in utilzing many aspects of Epsilon3. **What problems is Epsilon3 solving and how is that benefiting you?** Epsioln3 is assiting agents in solving various payment processing issues that may occur while using our services. **Official Response from Max Mednik:** > Thanks, Arijus! Glad to hear you like it. We are working to improve the user interface and make it even easier in the future, especially for new users. ### 37. Game-changing execution - good now, will be great! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Aviation & Aerospace | Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Epsilon3?** Robust config control, review and traceability. Excellent data capture when you've set the procedures up correctly. No photocopying or using clunky PDFs. Easy sharing around teams without using email or other channels. Hooks into our captured telemetry data for post-test exploitation. Great and continually improving UI/UX. **What do you dislike about Epsilon3?** Building procedures can feel clunky. When procedures are built and manually amended, no option to review and update the source snippets - sometimes important changes get dropped unintentionally. **What problems is Epsilon3 solving and how is that benefiting you?** Developing and executing complex, safety-critical flight test activities. Epsilon helps with creation, review, approval, execution and analysis of test in a robust way. In the past the team has used MS Word with tables - it was a nightmare for config control and editing. **Official Response from Max Mednik:** > Thanks! We are working on some snippet update improvements in the near future to address what you're talking about. ### 38. Epsilon3 Review **Rating:** 5.0/5.0 stars **Reviewed by:** jason c. | mission operations senior, Enterprise (> 1000 emp.) **Reviewed Date:** February 05, 2025 **What do you like best about Epsilon3?** Very easy to navigate for tech buys and engineering steps **What do you dislike about Epsilon3?** Nothing that i have come across as of yet. **What problems is Epsilon3 solving and how is that benefiting you?** provides a user friendly program for easily accessible work instructions and buy offs for techs **Official Response from Max Mednik:** > Thanks, Jason, for the kind words! ### 39. Excellent tool for collaborative process development **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Aviation & Aerospace | Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Epsilon3?** I appreciate the dynamic and collaborative nature of the tool for developing, iterating, and executing procedures and processes. The ability to customize the inputs and outputs to cater to my team's needs makes the quality of our work that much better **What do you dislike about Epsilon3?** I wish that it was easier to create template steps that could then be modified at certain variables. The snippets tool is great, but I want to have a configurable snippet after I paste it into a procedure. **What problems is Epsilon3 solving and how is that benefiting you?** Epsilon3 allows me to execute flight operations procedures and also perform equipment validation procedures. It is helping my team keep records and evaluate data on time for execution and variations from run to run. **Official Response from Max Mednik:** > Thanks! That's a great idea about configurable snippets! We'll look into that. ### 40. Epsilon3 Review - Creating and Running Test Procedures **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Aviation & Aerospace | Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Epsilon3?** The user interface is simple and easy to use when creating procedures. The layout is also easy to read when executing procedures which is especially important in hazardous testing environments. I also like the abilty to add differnt types of media for each steps and use colors/ symbols to indicate key pieces of information. **What do you dislike about Epsilon3?** I think Epsilon3 could have better integration with other softwares. Not sure if this is a limiation of the software or just something my company didn't use, but I think an area for improvement is the ability to easily connect/ link procedures to other websites and softwares containing relevent documention , version control, etc. This would also help the versatility of E3. I also dislike how seemingly unrelated notifications would show up in my inbox for approvals of differnt procedures that were not relevant to me. There were several instances where my notifcations would be full of approval requests for procedures that were not actually requesting my approval. **What problems is Epsilon3 solving and how is that benefiting you?** E3 is solving the problem of having a location to create, store, and track test procedures and runs. This is benefical when conducting a large number of tests across different teams that can be easily tracked and documetned in one place. **Official Response from Max Mednik:** > Thanks for the feedback! We recently released lots of integrations and are planning on more in the future. I hear you about the notifications; it's probably because you're part of a role that got added in the review process. You can fine-tune who has what roles and what roles are part of review processes to minimize that. ### 41. Clunky **Rating:** 1.5/5.0 stars **Reviewed by:** Leo M. | Payment Support Escalation Representitive., Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Epsilon3?** Simulations are nice to run through, its actually nice to have a date base where you are able to pull up certifcation examples. **What do you dislike about Epsilon3?** Simulations almost never run properly. I will get the layout of the simulation rather than running the simulation. I can almost alway see the outline of any simulation. For example I have never been able to run the simulation properly and just click on the certicaitons. **What problems is Epsilon3 solving and how is that benefiting you?** Having proper templates of proper examples displayed. **Official Response from Max Mednik:** > Thanks for the feedback. What do you mean by things don't run properly? ### 42. Easy to use but a bit confusing **Rating:** 3.5/5.0 stars **Reviewed by:** Donatas K. | Payments Support Representative., Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Epsilon3?** The desing of Epsilon looks fresh and it's pretty easy to use **What do you dislike about Epsilon3?** At first it's bit confusing due to user interface as it there's not much explanation what's the diffrence between option "Run" and "procedures" **What problems is Epsilon3 solving and how is that benefiting you?** Epsilons resolves issues with having certain procedures described and giving options on how what should go if during said procedures we encounter variation B instead of A which was expected. **Official Response from Max Mednik:** > Thanks, Donatas! We are working on a few things to make it easier to use. If you have any areas in particular that are confusing, let me know! ### 43. Excellent software that helps me stay organized and track important information **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Defense & Space | Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Epsilon3?** The depth at which I can adapt Epsilon to my needs and make it work for me is super helpful. I especially like how I can split things into sections and have specific action-bys and that you can easily redline procedures. **What do you dislike about Epsilon3?** When I am updating a procedure and I click the redlines button it will take me to every redline including the resolved ones. I think there should be a better way to stay organized and just find the unresolved redlines instaed of taking you to every one. **What problems is Epsilon3 solving and how is that benefiting you?** Being able to archive procedures automatically and sort them easily. Also making sure every step is accomplished. **Official Response from Max Mednik:** > Thanks! We recently updated the redline tracking to jump to just the unresolved ones. Have you tried it recently? ### 44. Epsilon is a great **Rating:** 5.0/5.0 stars **Reviewed by:** Santele Kamile S. | Customer Service Representative I, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Epsilon3?** I like the knowledge method that Epsilon provides - with steps. It keeps all the necessary information. You can use it frequently with no trouble. It eases the implenetation and integration for everyone working in Customer Support. **What do you dislike about Epsilon3?** Perhaps sometimes it is tricky to use and steps sometimes look like a maze. **What problems is Epsilon3 solving and how is that benefiting you?** Sometimes I lack of knowldedge and I need specific path to teach me, Epsilon has exactly what I need. **Official Response from Max Mednik:** > Thanks! We are working on making it more intuitive and easier to understand. ### 45. Sometimes helpful, sometimes too difficult to understand **Rating:** 4.0/5.0 stars **Reviewed by:** Nikole D. | Customer Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Epsilon3?** The precise listed steps, the design of the website itself **What do you dislike about Epsilon3?** That you can open a procedure and then you keep receiving emails about required action, I don't wanna open a procedure, I just want to see the steps I need to take in order to do something. **What problems is Epsilon3 solving and how is that benefiting you?** It gives me detailed steps of a certain procedure I might have forgotten steps of! **Official Response from Max Mednik:** > Thanks! Are you getting emails about review notifications or something else? Normally, you shouldn't be getting emails. ### 46. My Review Epsilon3 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Epsilon3?** What I really like about Epsilon3 is that it shows you the steps in completing something. It instrictions you to skip steps 3 & 4 if step 1 is already done. It also has the capability to be used alongside with other contributors as well. So I can work on E3 alongside with another agent which is awesome. **What do you dislike about Epsilon3?** Something I dislike are the length of the prodecures. **What problems is Epsilon3 solving and how is that benefiting you?** Epsilon3 is solving the ability to collaborite on assignments and procedures together. It allows the team to work on something simultaniously. It helps me in figure out where I should look next for a techncians POV. **Official Response from Max Mednik:** > Thanks! In terms of procedure length, luckily that's up to the authors, so your team can shorten and break up your procedures anytime (we also dislike long procedures). ### 47. The Epsilon3 is a good platform for the begginers **Rating:** 4.0/5.0 stars **Reviewed by:** Augustas G. | Customer Service Representative, Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2024 **What do you like best about Epsilon3?** Every procedure and every set-up is documented with step-by-step instructions, with multiple scenarios/options to choose from. **What do you dislike about Epsilon3?** I dislike it because the interface is not user-friendly. The documentation and the steps to complete some kind of procedure can sometimes be complicated and hard to understand. **What problems is Epsilon3 solving and how is that benefiting you?** Epsilon3 helps me to understand how to perform tasks in the correct way without making any mistakes. **Official Response from Max Mednik:** > Thanks! We will work to make the documentation and processes easier to follow. ### 48. Useful, easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Karigaila S. | Customer service, Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2023 **What do you like best about Epsilon3?** Guidelike application that helps business internally **What do you dislike about Epsilon3?** Sometimes overlapping pages one on another blocks some information **What problems is Epsilon3 solving and how is that benefiting you?** Epsilon3 lets users find useful information regarding the business quickly and in a deep matter. It really lets you dive deeper in understanding the mechanics of work related workflows and helps you procedurely. Without Epsilon3, it would literally take ages to understand some articles regarding work related issues. **Official Response from Max Mednik:** > Thanks, Karigaila! Where are you seeing overlaps? We'd love to fix that! ### 49. Great product! **Rating:** 5.0/5.0 stars **Reviewed by:** Rob S. | Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Epsilon3?** Many use cases and helps with project management tracking. Great tool to use for component level testing **What do you dislike about Epsilon3?** Item check in/out feature could use some work. If an item is not checked back in and the procedure is ended, the item disappears forever... **What problems is Epsilon3 solving and how is that benefiting you?** Bringing the whole team and other subsystems onto one platform instead of multiple different files/areas for tracking **Official Response from Max Mednik:** > Thanks! We are adding some warnings about the check in/out stuff, and you can also manually update the inventory item in the Builds section. ### 50. Epsilon3 has been a absolute blessing for obtaining industry-like procedure and test software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Aviation & Aerospace | Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Epsilon3?** I really like the vast amount of QOL improvements throughout the years that I never thought I needed - but have been great to have. It is incredibly easy to make new procedures, and get people looped in. **What do you dislike about Epsilon3?** I wish the procedure software was a bit more powerful, I find myself missing features and freedom. Further, I think the 'Procedure Runs' is lacking and could be much better organizationally. **What problems is Epsilon3 solving and how is that benefiting you?** It is our primary work instructions software - this has allowed adequete knowledge transfer for the applications that utilize it - and it is easy for reviewal, making new issues, etc. **Official Response from Max Mednik:** > Thanks! How could we better organize the runs? Did you know you can already search and filter runs by project, tag, and operation? - [View Epsilon3 pricing details and edition comparison](https://www.g2.com/products/epsilon3/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-05-18+03%3A57%3A03+-0500&secure%5Bsession_id%5D=a049e9c8-3de7-4687-9a33-cbe2bc92bc7d&secure%5Btoken%5D=13d08df587e29bdabe363a58e515e7d262da57c7d25d3b2babde05a99ed1c97a&format=llm_user) ## Epsilon3 Integrations - [Asana](https://www.g2.com/products/asana/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Tulip](https://www.g2.com/products/tulip/reviews) ## Epsilon3 Features **Reports** - Reports Interface - Steps to Answer - Graphs and Charts - Score Cards - Dashboards **Planning** - Identify Demand - Manage Resources - Production Plans - Optimization **Workflow & Automation** - Safety checks & inspections - Customizable Workflows - Dynamic SOP Promotion - Nonconformance Event Management - Safety & Incident Logging / Compliance Reporting **Planning** - Resource Definiton - Capacity - Scheduling **Guide Options** - Rich Text Editor - Drag and Drop Editor - Page Templates - Video Tutorials - Document Upload **Task Tracking** - Activity Feed - Task Schedules - Comments **Systems Modeling** - Systems Modeling Language (SysML) - Unified Modeling Language (UML) - Model Based testing - Graphical programming - Drag and Drop **Generative AI** - AI Text Generation - AI Text Summarization **Production Control - Manufacturing Execution System (MES)** - Scheduling - Dispatching - Execution **Process Management** - Process Overview - Real-Time Process Monitoring - Unstructured Processes - API Connection - Document Approval **Statistical Tool** - Scripting - Data Mining - Algorithms **Knowledge Base** - Link Sharing - Searchable **Scheduling** - Production Schedules - Deployment - Monitoring **Execution** - Planning - Scheduling - Collaboration **Optimization** - Performance - Forecasting - Corrections **Guide Tools** - Prerequisites - Workflows - Training Modules - Analytics **Checklist Options** - Templates - Native Forms - Downloadable Manuals **Requirements** - Requirements traceablity - Requirements analysis - Requirements priortization **Production Monitoring - Manufacturing Execution System (MES)** - Materials Movement - Quality Control - Operations Traceability **Customization** - Document Generation - Process Design - Process Repository - Low-Code App Development **Data Analysis** - Analysis - Data Interaction **Security** - Role-Based Permission **Analytics & Reporting** - Monitoring - KPIs - Customizable Analytics / BI Integration **Access Options** - Multi-Language Support - Mobile Device Support - Single Sign-On (SSO) **Software Availability** - Integrations - Permissions - Mobile Application - Desktop Application **Collaboration** - Distributed use - Stakeholder collaboration **Data Collection and Analysis - Manufacturing Execution System (MES)** - Performance Analysis - Machine and equipment - Document Control - Collect Manufacturing Data **Agentic AI - Advanced Planning and Scheduling (APS)** - Adaptive Learning **Enterprise Management** - Cross & Multi‑Site Governance - Site Reporting and Analytics - Cross‑Site Collaboration & Communication - Multi-Device Scalability - Role-Based Access Control (RBAC) **Collaboration** - Permissions for Sharing - Data Unification - Accessibility - Process Routing **Decision Making** - Modeling - Data Visualizations - Report Generation - Data Unification **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **Debugging** - Automatic error list - Breakpoints **Integration - Manufacturing Execution System (MES)** - Machine and equipment - Manufacturing Software - Internet of Things (IoT) **Knowledge Capture** - Frontline Knowledge Capture & Sharing - Content Versioning & SOP Updates - Embedded Microlearning - Offline Knowledge Access **Self Service ** - Calculated Fields - Data Column Filtering - Data Discovery - Search - Collaboration / Workflow - Automodeling **Communication** - Social Features - Tagging - Upload - Comments **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - AI Image-to-Text **Artificial Intelligence - Manufacturing Execution System (MES)** - Predictive Analytics - Real-time Monitoring - Adaptive Planning **Agentic AI - Business Process Management** - Multi-step Planning - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Advanced Analytics** - Predictive Analytics - Data Visualization - Big Data Services **Agentic AI - Manufacturing Execution System** - Cross-system Integration **Agentic AI** - Actions & Autonomous Execution - Real‑Time Translation & Transcription - Predictive & Prescriptive AI **Data & Integration** - Open API & Extensibility - ERP / MES / EAM Integration **Building Reports** - Data Transformation - Data Modeling - WYSIWYG Report Design - Integration APIs **CMMS Platform Features** - Work Order Management - Preventative Maintenance (PM) - Predictive Maintenance (PdM) - Materials Management - Equipment Breakdown Reports - Approval Management - Task Templates - Compliance Auditing - Vendor Management - Reporting & Dashboards **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Breadth of Partner Applications **Process Development** - Process Routing ## Top Epsilon3 Alternatives - [MaintainX](https://www.g2.com/products/maintainx/reviews) - 4.8/5.0 (1,496 reviews) - [Scribe](https://www.g2.com/products/scribe/reviews) - 4.8/5.0 (816 reviews) - [Process Street](https://www.g2.com/products/process-street/reviews) - 4.6/5.0 (450 reviews)