Epiq Discovery Pros and Cons

Epiq Discovery is its intuitive and efficient platform for managing Subject Access Requests (SARs) and other document review tasks. The interface is user-friendly, which makes it easy to navigate even complex requests with confidence. This ease of use has streamlined our processes and reduced the time spent on repetitive tasks. Review collected by and hosted on G2.com.

Epiq Discovery could improve is in customisation options within the platform. While the tool is effective and user-friendly, it would be helpful to have more tailored settings or advanced filters to accommodate specific workflows and unique project requirements.

Additionally, reporting and analytics could be more detailed. Enhanced insights or automated reports on key metrics would provide even greater visibility into the status and efficiency of SAR processing. These features would make it easier to track performance over time and make data-driven improvements. Review collected by and hosted on G2.com.

As an attorney working in preparing Freedom of Information Law (FOIL) responses, EPIQ is an excellent tool for narrowing down my searches to produce relevant documents in a fast an efficient manner. Their internal redaction features are customizable to my needs and I am able to easily export them to searchable PDFs when ready. I have been a daily user of this tool since I started working in my current position seven months ago. Finally, the customer support base has always been available whenever I've had any issues. Review collected by and hosted on G2.com.

My only complaint would be the default overlay of redacted text when doing a mass redaction of a particular word or phrase. Other than that, no issues. Review collected by and hosted on G2.com.

Great for managing document review. The entire user interface very well thought out, such that even those that are not well integrated with tech can still operate it effectively. Further, the customer support is excellent and the support team is always on standby if you require help. What I particularly like is the ease of implementation - only one or two training sessions were required to get the team started. Review collected by and hosted on G2.com.

I think while the user interface is easy to use, more can be done to make it more user friendly. One way to go about this is to have an archive of tutorial videos for users to watch to solve various common problems - instead of having to reach out to the Epiq team whenever a difficulty arises. Review collected by and hosted on G2.com.

Quick and easy collection capability (used to collect a select folder from Gmail); the Admin side of the database is intuitive - easy to create coding layouts, manage users, export productions. Customer support was excellent. Review collected by and hosted on G2.com.

QC review of productions are not easily accomplished -- there is no ability to filter data fields to confirm responsiveness, privilege, redaction, and confidentiality tagging for the dataset. Indepdent searches are required and need to be rerun after each update to confirm all documents are being produced as intended. Creating batch reviews was cumbersome and not easily managed - the feature are too simplistic and would like more reporting options and visibility. The organization of the saved searches were overwhelming, and should be simplified. Review collected by and hosted on G2.com.

I enjoy the easiness of it all. I come to this application to accomplish a particlar goal and I find myself along with collegues that agree, that we can do more that hoped for. We use it often and the daily interaction with the software saves time and energy compared to other systems we have tried. Review collected by and hosted on G2.com.

I truly have no gripes with the system. If ever I'm unsure about anything, the staff are easy to reach and assist to resolve whtever issues should arise. Review collected by and hosted on G2.com.

What i find the most helpful about Epiq Discovery is the serach keyword terms. That feature really help with reviwing large amounts of files. Review collected by and hosted on G2.com.

What I find to be the least favorable feature about Epiq Discovery the export and combing feature. Review collected by and hosted on G2.com.

Someone from my my firm's IT department would say that the best thing about Epiq Discovery is that is a web-based platform. For me, the best features are codding/tagging documents. Review collected by and hosted on G2.com.

The search capabilities are sub-standard. I've follwed certain directions on your website and the search functions still do not work. Review collected by and hosted on G2.com.

I like the end to end user functionality. I do not have to wait for a team to collect or process anything. I'm on my own timeline. Epiq's support is outstanding so they are there if I need them! Review collected by and hosted on G2.com.

The FAQs are helpful but I think a simple job aide would be beneficial. Some of the things I had to learn with trial and error which is not always practical when you're working under a deadline. Review collected by and hosted on G2.com.

Easy to gather and tag documents with a single cleick. Review collected by and hosted on G2.com.

Can be expensive over time, not sure of the storage limitations or fees. Review collected by and hosted on G2.com.

The ability to quickly organise emails and documents by various metadata, and the customer support that has been provided. Manually sorting documents take an inordinate amount of time otherwise. Review collected by and hosted on G2.com.

Some features could be added, but this is being mitigated by the constant changes that Epiq is making to the solution Review collected by and hosted on G2.com.