--- title: Epicor Prophet 21 Reviews meta_title: 'Epicor Prophet 21 Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 206 reviews by the users' company size, role or industry to find out how Epicor Prophet 21 works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 206 scale: '5' date_modified: '2026-07-13' parent_category: name: ERP url: https://www.g2.com/categories/erp --- # Epicor Prophet 21 Reviews **Vendor:** Epicor **Category:** [Distribution ERP Software](https://www.g2.com/categories/distribution-erp) **Average Rating:** 4.0/5.0 **Total Reviews:** 206 ## About Epicor Prophet 21 For 50 years, Epicor has developed purpose-built solutions for distributors. Our unmatched industry expertise about the unique processes and requirements of distributors are reflected in our solutions, and we partner with customers to develop flexible solutions that meet their current and future needs to support their ongoing growth. With over 250,000 cloud users and a 90% retention rate, our innovative and award-winning solutions are used by leading global distributors who trust Epicor to run their business on a turnkey, integrated platform that streamlines their operations, delivers a seamless integration experience with their customers and suppliers, and drives real growth and profitability. Epicor Prophet 21 is the leading industry productivity solution designed for the unique needs of distributors. Prophet 21 provides the capabilities that distributors need to procure, assemble, ship and deliver the goods their customers want – quickly, efficiently and accurately. Essential supply chain processes are built into Prophet 21 to enable distributors of all sizes to increase sales, improve margins, and increase productivity. Prophet 21 integrates seamlessly with additional distribution systems and modules to deliver a turnkey solution that provides complete visibility into a distributor’s supply chain. Prophet 21 software enables the most critical business functions to work more efficiently, including: • Customer Relationship Management—CRM tools enable distributors to access information quickly and efficiently to streamline day-to-day processes while improving customer service. • Order Management—whether orders are manually entered, remotely via a mobile device or laptop, or online by a customer, information goes directly into Prophet 21 for fast order processing. • eCommerce—with Epicor Commerce a cloud-based eCommerce solution—distributors can increase sales, reach new customers, and shorten sales cycles for all their products and services. • Inventory Management—multiple dynamic inventory replenishment methods give the flexibility to lower carrying costs, minimize excess or obsolete inventory, improve cash flow, and increase customer service levels. • Purchasing—regardless of the number of warehouses, Prophet 21 distribution software centralizes the purchasing process to optimize buying power and inventory levels. • Warehouse Management System—WMS brings a new level of accuracy to all warehouse processes, including receiving, cross-docking, put-away, adjustments, picking, cycle counting, and inventory operations. • Financials—the Prophet 21 real-time general ledger provides up-to-the-minute financial statements, which provides a detailed picture of the company’s financial situation, and make knowledgeable business decisions—allowing distributors to be proactive instead of reactive. • Service and Maintenance—integrated Service and Maintenance helps keep track of service orders, service contracts, preventative maintenance schedules, warranties, and more, while monitoring service technicians’ schedules and open service orders. • Business Intelligence—Prophet 21 solution enables stronger, fact-based decisions with built-in standard reports, “as of” reporting, and analytics tools, while Epicor Data Analytics (EDA) provides interactive dashboards and analysis of data to quickly see important information about business performance. ## Epicor Prophet 21 Pros & Cons **What users like:** - Users appreciate the **ease of use** of Epicor Prophet 21, finding the interface and help topics highly user-friendly. (11 reviews) - Users value the **exceptional inventory management** features of Epicor Prophet 21, enhancing operational efficiency and service delivery. (6 reviews) - Users value the **system integration** of Epicor Prophet 21, facilitating efficient management across distribution, service, and manufacturing. (6 reviews) - Users enjoy the **fast operations and intuitive design** of Epicor Prophet 21, appreciating its exceptional inventory management features. (5 reviews) - Users appreciate the **exceptional customer support** of Epicor Prophet 21, enhancing their distribution and service operations. (4 reviews) - Users value the **customization options** in Epicor Prophet 21, tailoring the platform to fit diverse business needs effectively. (4 reviews) - Helpful (4 reviews) - Integrations (4 reviews) - Users appreciate the **user-friendly interface** of Epicor Prophet 21, which simplifies operations and enhances user training. (4 reviews) - Users value the **extensive customization** capabilities of Epicor Prophet 21, facilitating tailored reports and functionality for diverse needs. (3 reviews) **What users dislike:** - Users find Epicor Prophet 21 to be **expensive** , with high costs for services, modules, and lack of support. (6 reviews) - Users find **difficult customization** of Epicor Prophet 21 hampers their ability to implement new features effectively. (5 reviews) - Users express frustration over **missing features** in Epicor Prophet 21, impacting productivity and trust in new releases. (4 reviews) - Users find **customization issues** with Epicor Prophet 21, noting difficulties in adapting the system to specific needs. (3 reviews) - Users find **limited customization options** challenging, often requiring extensive adaptations for eCommerce features and reports. (3 reviews) - User Unfriendliness (3 reviews) - Difficult Navigation (2 reviews) - Feature Overload (2 reviews) - Learning Curve (2 reviews) - Learning Difficulty (2 reviews) ## Epicor Prophet 21 Reviews ### 1. Top ERP solution for a Distributor **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2018 **What do you like best about Epicor Prophet 21?** Given it is a Distribution oriented ERP its almost like a custom made solution **What do you dislike about Epicor Prophet 21?** the long time it takes to gets things done if developing needs to be involved. **Recommendations to others considering Epicor Prophet 21:** benchmark it against the top solutions in the market **What problems is Epicor Prophet 21 solving and how is that benefiting you?** P21 has helped us to improve the way run our business, helping us provide the items our customers need in a timely manner, keeping track of the demand and adjusting the procurement process accordingly ### 2. It has alot of options and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Toni G. | In-house Accountant, Import and Export, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2018 **What do you like best about Epicor Prophet 21?** I am pleased with the help I get with customer support and also end users. **What do you dislike about Epicor Prophet 21?** Reports are somewhat difficult to create. **Recommendations to others considering Epicor Prophet 21:** Everyone seems very friendly. If implementation specialist does not work for you they find one that fits your company. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Love that it is in real time and closing does not take as long as it used to. It saves a lot of time. ### 3. Great Product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Warehousing | Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2018 **What do you like best about Epicor Prophet 21?** Everything sits in a MS SQL database and can be retrieved if you know where to look. Allows for custom reporting and applications to interface with the system. **What do you dislike about Epicor Prophet 21?** Warehouse Management System is outdated and lacking in many areas. Have since moved to 3rd party software that sits on top of P21 to fulfill our distribution needs. Interface is lacking but new Web UI is getting better. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** We host all our enterprise data in the package. Does a great job of working through entire distribution workflow and having processes and containers for every data at every point. ### 4. Prophet21 Meets Our Needs **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2018 **What do you like best about Epicor Prophet 21?** We like the flexibility and stability. Customer support is excellent. **What do you dislike about Epicor Prophet 21?** We dislike the limited counter/retail features. **Recommendations to others considering Epicor Prophet 21:** Does not require a large IT staff to manage. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** We are solving business problems like Inventory Accuracy and meeting the wide variety of customer required order placement activities, i.e. vendor managed inventory, vending machines and electronic order placing. ### 5. Business Systems Analyst user, running reports from P21 finding data. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2018 **What do you like best about Epicor Prophet 21?** I like the ability to click linked numbers between different documents and the ability to search for what specific screens you need. **What do you dislike about Epicor Prophet 21?** I dislike that you can't find the sql information for some of the formulas used. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Joining three databases together for different companies. The ability to find most everything you need, quickly. ### 6. Software is excellent but can be very slow **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2018 **What do you like best about Epicor Prophet 21?** All of the different things you can access pretty quickly once you know where to go **What do you dislike about Epicor Prophet 21?** Doing returns for customers takes longer than entering an order **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Very easy reporting and keeping track of sales history ## Epicor Prophet 21 Discussions - [Why do the expected, required and promise dates differ between order, production and purchasing screens?](https://www.g2.com/discussions/26498-why-do-the-expected-required-and-promise-dates-differ-between-order-production-and-purchasing-screens) - 1 comment, 1 upvote - [Why does the expected, required and promise dates differ between order, production and purchasing screens?](https://www.g2.com/discussions/33159-why-does-the-expected-required-and-promise-dates-differ-between-order-production-and-purchasing-screens) - 1 comment - [View Epicor Prophet 21 pricing details and edition comparison](https://www.g2.com/products/epicor-prophet-21/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-07-14+09%3A15%3A47+-0500&secure%5Bsession_id%5D=3cfd3830-f830-4a0d-b27d-175fc21a6468&secure%5Btoken%5D=7ada7adb44623b09f5e754e764d98fc46813e9242aa18e47ff55e9d66790130e&format=llm_user) ## Epicor Prophet 21 Integrations - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) ## Epicor Prophet 21 Features **Accounting ** - Chart of Accounts - AP Automation - AR Automation - Journal Entries - Tags & Dimensions - Cash Management - Payments Scheduling - Payment Settlements - Payment Methods **Accounting** - AP Automation - AR Automation - Audit Trail - Budgeting / Forecasting - Collections Automation - Financial Statements - Invoice Customization - Journal Entries - Monitor Cash Positions - Multi-Entity / Consolidation - Payment Processing - Recognition Rules - Reconciliations - Tags / Dimensions - Payments Scheduling - Payment Settlements - Payment Methods **Warehouse Definition** - Locations - Warehouse Slotting **Inventory** - Inventory Tracking - Inventory Costing - Product Master - Inventory Forecasting - Integrations **Back Office** - Allocation - Asset Register - Maintenance - Organization Management - Purchase Orders - Requisition - Shift Scheduling - Sourcing - Status - Warranty Management **Logistics** - Cross Docking - Receiving - Pick & Pack **Warehousing** - Locations - Multi-Warehouse - Third-Party **Front Office** - ATP - Checkout Process - Contact & Account Management - Field Service Dispatch - Product & Price List Management - Product Catalog - Promotions and Discounts - Quote & Order Management - Returns / Refunds - Storefront Design Tools - Territory & Quota Management **Analytics** - Error Tracking **Purchasing** - Demand - Purchase Orders - In Transit - Receiving **Integration** - Breadth of Partner Applications - Data Import and Export Tools - Integration APIs **Inventory Management** - Customer Portal - Cycle Counting **Sales & Marketing** - Customer Master - ATP - Order History - Returns - Credit Limits - Pricing & Discounts **Logistics** - Centralized Inventory Database - In Transit - Inventory Forecasting - Inventory Pricing and Costing - Inventory Reporting - Inventory Tracking / Ordering - Picking Methods - Picking Planning - Receiving - Shipping Options **Assembly** - BOM - Kitting **Platform** - Customization - Internationalization - Output Document Generation - Performance and Reliability - User, Role, and Access Management - Workflow Capability **Logistics ** - Picking & Packing - Packaging - Shipping - Routing - Tracking **Production** - BOM - Defects - Identify Demand - Manage Resources - MPS - MRP - Production Plans - Rework - Shop Floor - Waste - WIP **HR** - Payroll - Workforce Management **Reporting & Analytics** - Custom Reporting - Dashboards - Integration **Inventory Management Platform Features** - Centralized Inventory Database - Inventory Level Dashboards - Stock History Reporting - Low Stock Notifications - Bundles, Kits, & Variants - Asset Tracking - Inventory Forecasting - eCommerce Integrations - Accounting Integrations - Data Exporting / Importing **Agentic AI - ERP Systems** - Decision Making **Agentic AI - Distribution ERP** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning ## Top Epicor Prophet 21 Alternatives - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - 4.1/5.0 (4,710 reviews) - [Acumatica](https://www.g2.com/products/acumatica/reviews) - 4.4/5.0 (1,916 reviews) - [SAP ECC](https://www.g2.com/products/sap-ecc/reviews) - 4.2/5.0 (862 reviews)