--- title: Epicor Prophet 21 Reviews meta_title: 'Epicor Prophet 21 Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 206 reviews by the users' company size, role or industry to find out how Epicor Prophet 21 works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 206 scale: '5' date_modified: '2026-07-13' parent_category: name: ERP url: https://www.g2.com/categories/erp --- # Epicor Prophet 21 Reviews **Vendor:** Epicor **Category:** [Distribution ERP Software](https://www.g2.com/categories/distribution-erp) **Average Rating:** 4.0/5.0 **Total Reviews:** 206 ## About Epicor Prophet 21 For 50 years, Epicor has developed purpose-built solutions for distributors. Our unmatched industry expertise about the unique processes and requirements of distributors are reflected in our solutions, and we partner with customers to develop flexible solutions that meet their current and future needs to support their ongoing growth. With over 250,000 cloud users and a 90% retention rate, our innovative and award-winning solutions are used by leading global distributors who trust Epicor to run their business on a turnkey, integrated platform that streamlines their operations, delivers a seamless integration experience with their customers and suppliers, and drives real growth and profitability. Epicor Prophet 21 is the leading industry productivity solution designed for the unique needs of distributors. Prophet 21 provides the capabilities that distributors need to procure, assemble, ship and deliver the goods their customers want – quickly, efficiently and accurately. Essential supply chain processes are built into Prophet 21 to enable distributors of all sizes to increase sales, improve margins, and increase productivity. Prophet 21 integrates seamlessly with additional distribution systems and modules to deliver a turnkey solution that provides complete visibility into a distributor’s supply chain. Prophet 21 software enables the most critical business functions to work more efficiently, including: • Customer Relationship Management—CRM tools enable distributors to access information quickly and efficiently to streamline day-to-day processes while improving customer service. • Order Management—whether orders are manually entered, remotely via a mobile device or laptop, or online by a customer, information goes directly into Prophet 21 for fast order processing. • eCommerce—with Epicor Commerce a cloud-based eCommerce solution—distributors can increase sales, reach new customers, and shorten sales cycles for all their products and services. • Inventory Management—multiple dynamic inventory replenishment methods give the flexibility to lower carrying costs, minimize excess or obsolete inventory, improve cash flow, and increase customer service levels. • Purchasing—regardless of the number of warehouses, Prophet 21 distribution software centralizes the purchasing process to optimize buying power and inventory levels. • Warehouse Management System—WMS brings a new level of accuracy to all warehouse processes, including receiving, cross-docking, put-away, adjustments, picking, cycle counting, and inventory operations. • Financials—the Prophet 21 real-time general ledger provides up-to-the-minute financial statements, which provides a detailed picture of the company’s financial situation, and make knowledgeable business decisions—allowing distributors to be proactive instead of reactive. • Service and Maintenance—integrated Service and Maintenance helps keep track of service orders, service contracts, preventative maintenance schedules, warranties, and more, while monitoring service technicians’ schedules and open service orders. • Business Intelligence—Prophet 21 solution enables stronger, fact-based decisions with built-in standard reports, “as of” reporting, and analytics tools, while Epicor Data Analytics (EDA) provides interactive dashboards and analysis of data to quickly see important information about business performance. ## Epicor Prophet 21 Pros & Cons **What users like:** - Users appreciate the **ease of use** in Epicor Prophet 21, aided by helpful prompts and an intuitive interface. (11 reviews) - Users value the **exceptional inventory management** capabilities of Epicor Prophet 21, enhancing their distribution operations significantly. (6 reviews) - Users value the **system integration** of Epicor Prophet 21, effectively unifying distribution, service, and manufacturing operations. (6 reviews) - Users value the **exceptional inventory management** and intuitive design of Epicor Prophet 21, enhancing distribution operations significantly. (5 reviews) - Users value the **excellent customer support** of Epicor Prophet 21, enhancing their experience through helpful resources and guidance. (4 reviews) - Users value the **customization options** in Epicor Prophet 21, tailoring the platform to fit diverse business needs effectively. (4 reviews) - Helpful (4 reviews) - Integrations (4 reviews) - Users appreciate the **user-friendly interface** of Epicor Prophet 21, which simplifies operations and enhances user training. (4 reviews) - Users value the **extensive customization** capabilities of Epicor Prophet 21, facilitating tailored reports and functionality for diverse needs. (3 reviews) **What users dislike:** - Users find Epicor Prophet 21 to be **expensive** , with high costs for modules and additional services impacting budget management. (6 reviews) - Users find **difficult customization** in Epicor Prophet 21, hindering new feature implementations and overall user experience. (5 reviews) - Users are frustrated by **missing features** due to Epicor's cloud transition, impacting production order management. (4 reviews) - Users face **customization issues** in Epicor Prophet 21, leading to difficulties in adapting features and maintaining SKUs. (3 reviews) - Users highlight **limited customization options** , making it challenging to tailor Epicor Prophet 21 to specific needs. (3 reviews) - User Unfriendliness (3 reviews) - Difficult Navigation (2 reviews) - Feature Overload (2 reviews) - Learning Curve (2 reviews) - Learning Difficulty (2 reviews) ## Epicor Prophet 21 Reviews ### 1. Integrated With easy report writing **Rating:** 4.0/5.0 stars **Reviewed by:** Jennifer H. | CFO, Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2019 **What do you like best about Epicor Prophet 21?** Having all features feed into each other, import capabilities, easy to create ad Houc reports **What do you dislike about Epicor Prophet 21?** No rental capability for our rental orders. Also the app scanning solution is too expensive. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Integrated systems allow us to streamline focus to tasks producing sales and profit ### 2. Everything you need **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2019 **What do you like best about Epicor Prophet 21?** It seems like whatever new development we have in our business there is a way to get business intelligence or create a customer service workflow easily in P21 **What do you dislike about Epicor Prophet 21?** Some times it is hard to fully take advantage of all the features in the software- some areas are dependent on others and you need to know both... or there are so many settings you can make it's hard to decide the best route **Recommendations to others considering Epicor Prophet 21:** Solid technology - easy to use once set up properly **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Purchasing decisions are being made more accurately - benefits are reduced cost of inventory ### 3. P21 Review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2019 **What do you like best about Epicor Prophet 21?** I believe that the system is very robust. We will never outgrow the system. There are many options available to suit our business needs. The user group forum is outstanding. We have been able to network with other companies in areas which has lead us to further development and growth. **What do you dislike about Epicor Prophet 21?** The customer service support is terrible. This is the one aspect of P21 that we strongly dislike. There is no ease of use for this. You have to communicate via email. You cannot call and get support. Because of the support issues we have looked into other tech support systems and advisors. We are still on the fence with P21 but it seems to be improving. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** As we learn to use P21 more effectively we have seen success in our business proformance. ### 4. Useful but Dated **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Machinery | Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2019 **What do you like best about Epicor Prophet 21?** There is a lot of functionality and it is useful for reports and tracking. **What do you dislike about Epicor Prophet 21?** Clunky. Not always intuitive or user friendly. **Recommendations to others considering Epicor Prophet 21:** Have patience. It gets easier with time. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Easy to search history and customer orders. ### 5. Prophet 21 User Since 2012 **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Building Materials | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2019 **What do you like best about Epicor Prophet 21?** WIndows based system. Excellent Accounting and Order Entry. WWMS fits our business model **What do you dislike about Epicor Prophet 21?** Light Manufacturing when we are Heavy Manufacturing. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Prophet 21 has streamlined many aspects of our business. **Official Response from Shona Sinclair:** > Hi, Thank you for your feedback about Epicor Prophet 21. We’re glad to hear the accounting aspects are working well for you. Your feedback is invaluable. Please email us at customerreferences@epicor.com to share any additional comments you may have and learn about our customer reference program. ### 6. Power Software that works well **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2019 **What do you like best about Epicor Prophet 21?** Open Data Source is easy top extract data from. **What do you dislike about Epicor Prophet 21?** Limited fast edit features - they are expanding this currently **Recommendations to others considering Epicor Prophet 21:** Work through your processes to make sure P21 will handled them smoothly. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Rebating ### 7. P21 is software for business! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2019 **What do you like best about Epicor Prophet 21?** Total integration of all business functions - Purchasing, Inventory Control, Sales, Accounting all work together in real time! **What do you dislike about Epicor Prophet 21?** Once transactions are entered, many are hard to correct or reverse easily. Better have a background in accounting to get the most out of it! **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Inventory control gets easier with more transactions to pull from over time. Creating purchase orders is a breeze! ### 8. New Customer going through integration **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2019 **What do you like best about Epicor Prophet 21?** I have been impressed with the ease of installation of various products. For example the ease of installation of the middleware and web server was quicker and easier than I had thought it would be. **What do you dislike about Epicor Prophet 21?** Some of the documentation is around the API has been a little lacking or hard to find. That said, it has been easy to figure things out I just wish that I documentation for it was as good as that of P21. **Recommendations to others considering Epicor Prophet 21:** Be prepared and ask questions. Do not hesitate to use professional services, it will make things easier. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Vendor consignment has been a little challenging, we have found a solution, but getting there was a little hard. ### 9. Perfect for Small to Medium Business with Great Support **Rating:** 3.0/5.0 stars **Reviewed by:** Brian W. | System Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2019 **What do you like best about Epicor Prophet 21?** I always receive helpful and prompt support when experiencing an issue. Platform is highly customizable and fairly easy to administrate. **What do you dislike about Epicor Prophet 21?** Doesn't scale too well to larger businesses (it isn't really meant to) and is definitely not foolproof for the layperson at first use. **Recommendations to others considering Epicor Prophet 21:** Great for small to medium businesses with experienced users. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Management of inventory, orders and accounts. The database is easy to pull whatever you need to generate reports to track your business. ### 10. Epicor p21 Distribution focused **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2019 **What do you like best about Epicor Prophet 21?** Epicor's p21 is distribution focused with a increased intent to improve user experience to support our customers and by doing so, assists us in driving sales and repeat customers **What do you dislike about Epicor Prophet 21?** the amount of clicks to process basic transactions like RMA's. **Recommendations to others considering Epicor Prophet 21:** consider leveraging both E10 and P21 in the same business. I believe Anderson PRocess would be a great fit to have this discussion. We have a wide range of systems that require Production orders as well as high level Project management **What problems is Epicor Prophet 21 solving and how is that benefiting you?** improved visibility in item usage, stock availability, we've improved onboarding for the standard processes to be completed with a couple weeks vs months previously ### 11. Good choice for rising businesses **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2019 **What do you like best about Epicor Prophet 21?** Forgiving yet pretty accurate and greatly customizable **What do you dislike about Epicor Prophet 21?** Could be slow at times. Takes a bit of getting used to **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Great way to record the database of products and customers. Mostly used for entering customer orders for corrects product - both extracted from the database ### 12. P21 is okay **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** January 08, 2019 **What do you like best about Epicor Prophet 21?** What I like best is the smoothness. It is so easy to move between tabs and navigate through. I do love that I can change the color for P21. I do love how it keeps all my orders organized. I learned how to use this system fairly quickly. **What do you dislike about Epicor Prophet 21?** What I dislike is how glitchy it can be. Sometimes it will randomly shut down and exit you out of the system. There are also times where it just doesn't seem to work fast enough. It does tend to freeze and that is highly annoying, **Recommendations to others considering Epicor Prophet 21:** Take your time and get to learn everything you can. If you have time play with the different tabs and learn what they do. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** The benefits it provides is helping our company run smoothly. It helps organize the orders and helps keep track of what is going on with orders. ### 13. Distribution **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2019 **What do you like best about Epicor Prophet 21?** P21 brings robust distribution and financial management capabilities to our growing enterprise **What do you dislike about Epicor Prophet 21?** Pricing is very high compared to other ERP systems I have implemented. In addition, as we grow our capabilities, P21 is not meeting our manufacturing needs. **Recommendations to others considering Epicor Prophet 21:** If your company is a distribution P21 is the solution for you. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** We are constantly challenged with meeting our customer demands. P21 helps to streamline our order fulfillment and distribution of our products throughout the united states. We would be as successful as we are without P21 as our preferred ERP platform. ### 14. P21 experience **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2019 **What do you like best about Epicor Prophet 21?** Ability to scale system to our needs and customize as needed. **What do you dislike about Epicor Prophet 21?** Ability to contact customer service is somewhat limited by use of email or online web portal only. Would be helpful to have a phone number that users can call. Perhaps it can be based on tier of support or technical service provided. **Recommendations to others considering Epicor Prophet 21:** Do your homework and understand the technical experience of your in-house IT staff,. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Allowing users to customize their experience. Using POD system to improve customer experience for proof of delivery manifests. ### 15. P21 Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2018 **What do you like best about Epicor Prophet 21?** Depth of Product, flexibility and extensibility, new Web UI and Hybrid Client **What do you dislike about Epicor Prophet 21?** Rigidity, limited UO objects, sometimes lagging. **Recommendations to others considering Epicor Prophet 21:** Take your time through Data migration **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Bin Management Systems ### 16. Great features, always lots to learn **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2019 **What do you like best about Epicor Prophet 21?** I like how there's a team that's always willing to work with you to have you working up to your potential and using the proper features. The possibilities seem endless. **What do you dislike about Epicor Prophet 21?** We run into a lot of errors and 'bugs'. The support team is useful but we have had tickets open for literally years that they are unable to solve. This creates issues for us. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Creates for an effective purchasing team and WWMS add on is great for our warehouse. ### 17. Great Product - Everyone should use it! **Rating:** 5.0/5.0 stars **Reviewed by:** Salvatore D. | C.E.O., Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2019 **What do you like best about Epicor Prophet 21?** I love the inventory module the best. The functions and ability to see things are great! **What do you dislike about Epicor Prophet 21?** Couple of minor quirks that need to get fixed but, I'm confident that Epicor is on all of it. **Recommendations to others considering Epicor Prophet 21:** Go for it! **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Inventory Management ### 18. Learning more on P21 **Rating:** 4.0/5.0 stars **Reviewed by:** Timothy F. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2019 **What do you like best about Epicor Prophet 21?** The personal training and hands on labs, tech support. **What do you dislike about Epicor Prophet 21?** When looking for help would like to see video options on helping **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Layouts, learning how to do Layouts and importing inventory. ### 19. Amazing Product **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron P. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2018 **What do you like best about Epicor Prophet 21?** I love the interface. It's very intuitive. But, they also offer great extensibility options. The database is also open so you can do anything you can imagine. **What do you dislike about Epicor Prophet 21?** The platform is expensive. It is worth the money but the money can be a shock to some. Also, they implemented an open window limitation that needs to be increased. **Recommendations to others considering Epicor Prophet 21:** Use their data conversion team to migrate data and spend the appropriate amount of money to educate your employees on the software. You'll be glad you did. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** We manage every aspect of our business with it. There’s really nothing we do that doesn’t interface in some way. ### 20. Good for Distribution, getting better for mixed busineses **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2019 **What do you like best about Epicor Prophet 21?** Windows, sql server open database, ease of training new employees the basics **What do you dislike about Epicor Prophet 21?** Complicated. Yes I just said ease of training, but it can become complicated. But, with Tool Tips, we can help our users remember what they are supposed to do for areas they don't get into. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Using one system for Distribution, Light Mfg, and Service. ### 21. P21 Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Industrial Automation | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2019 **What do you like best about Epicor Prophet 21?** Easy access to technicians through EpicCare. Resolutions to issues are usually provided quickly **What do you dislike about Epicor Prophet 21?** Some of the solutions we encountered required a version upgrade, which wasn't ideal based on our current IT configuration. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** We are better able to capture our inventory costs with landed cost drivers, enabling us to better price our products for our customers. ### 22. Super powerful ....difficult to use it's full capabilities **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Industrial Automation | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2019 **What do you like best about Epicor Prophet 21?** Financials, inventory, crm all in one platform **What do you dislike about Epicor Prophet 21?** too many add on purchases in the beginning, lms should be available for as long as the term of the tech support contract **What problems is Epicor Prophet 21 solving and how is that benefiting you?** branch accounting and inventory distribution, service order module for our service side of business - one platform for all ### 23. Prophet 21 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2019 **What do you like best about Epicor Prophet 21?** Has grown as a product as we have grown, and continued extesnibility features. Dynachange Rules, Portals, API's. **What do you dislike about Epicor Prophet 21?** Ancillary products that feel often neglected after original release - WWMS, etc. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Improved processing speed in all areas of the business through the use of Epicor related enhancements and Dynachange capabilities. ### 24. Director, Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2019 **What do you like best about Epicor Prophet 21?** Ease of use and support are amazing with Epicor. We are lost without P21 **What do you dislike about Epicor Prophet 21?** There aren't any downsides really except the occassional disconnect on duplication of errors through support. **Recommendations to others considering Epicor Prophet 21:** Do it! **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Docstar for web and AP automation, ECC B2C and WWMs. ### 25. P21 Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2019 **What do you like best about Epicor Prophet 21?** The ability to access the P21 data tables using ODBC. **What do you dislike about Epicor Prophet 21?** The speed of the ERP is slower than what I would expect. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** P21 is our sole ERP system. We use P21 for everything regrading our business records ### 26. New user to P21 **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2019 **What do you like best about Epicor Prophet 21?** P21 has been easy to learn and start using. **What do you dislike about Epicor Prophet 21?** I have not fi=ound anything that I do not like about the software yet. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** P21 handles the entire ordering prosecc from thaing the order to printing invoices. ### 27. Ease of use **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Industrial Automation | Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2019 **What do you like best about Epicor Prophet 21?** Ability to customize the product to our specifications **What do you dislike about Epicor Prophet 21?** changing the customizations for every role, as we have several roles that they apply to **Recommendations to others considering Epicor Prophet 21:** Use the web base not prim **What problems is Epicor Prophet 21 solving and how is that benefiting you?** It has assisted in speedy order entry ### 28. We have used P21 for 8 years **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Industrial Automation | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2019 **What do you like best about Epicor Prophet 21?** I like the order screens, they are pretty intuitive. **What do you dislike about Epicor Prophet 21?** I would like it to integrate with gmail to log emails under a contact. The CRM does not meet our needs. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Order management and vendor management ### 29. Overall good system **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2019 **What do you like best about Epicor Prophet 21?** Flexible and customizable for end user experience **What do you dislike about Epicor Prophet 21?** Lacking in manufacturing process features **Recommendations to others considering Epicor Prophet 21:** Have a champion for every major process (IE, Accounting, Customer Service, Manufacturing) who knows the product inside and out **What problems is Epicor Prophet 21 solving and how is that benefiting you?** inventory, automating processes ### 30. A place to start **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2019 **What do you like best about Epicor Prophet 21?** Core competency is done well. Best SMB distribution software. Really like some of the order management. **What do you dislike about Epicor Prophet 21?** Add-ons are too prolific and should be included in core product. Nickel and dime pricing **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Custom assembly ### 31. Review P21 **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2019 **What do you like best about Epicor Prophet 21?** Ease of use for the users and support from Epicor **What do you dislike about Epicor Prophet 21?**

Behind on some technologies and needs to be more flexible without paying for it.

**Recommendations to others considering Epicor Prophet 21:** Train train train before implementation **What problems is Epicor Prophet 21 solving and how is that benefiting you?** EDI, Web commerce ### 32. Advanced features compared to Stanpak **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2019 **What do you like best about Epicor Prophet 21?** Inventory management features. WMMS. Ease of use. **What do you dislike about Epicor Prophet 21?** Common order processing needs like accessory items should be viewable in F2. **Recommendations to others considering Epicor Prophet 21:** Study thoroughly **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Turns improvements. Many ways to simply click and change turns results. ### 33. Good Software for distribution companies **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Enterprise (> 1000 emp.) **Reviewed Date:** April 16, 2019 **What do you like best about Epicor Prophet 21?** P21 Keeps up with Technology , Extensibility features **What do you dislike about Epicor Prophet 21?** Lack of fabrication functinality.. should have more features for fabrication and production order scheduling **Recommendations to others considering Epicor Prophet 21:** Look at the customization features **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Makes custom enhancement easy ### 34. Using it for 15 Years **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2019 **What do you like best about Epicor Prophet 21?** Ease of Use and a complete solution from Top to bottom **What do you dislike about Epicor Prophet 21?** Takes too long for improvements and update OA is going down the drain too many issues with updates **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Manufacturing capabilities ### 35. Awesome Pricing Structure! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2019 **What do you like best about Epicor Prophet 21?** The complexity of all the ways you can load pricing. **What do you dislike about Epicor Prophet 21?** Just one major feature that's missing, defaulting items with its own disposition. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Reporting rebates. Less manual processes. ### 36. P21 thinks of everything **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Building Materials | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2019 **What do you like best about Epicor Prophet 21?** It is intuitive and easy to learn for new employees **What do you dislike about Epicor Prophet 21?** upgrades sometimes give us problems they should fix **Recommendations to others considering Epicor Prophet 21:** Think about the employee transition **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Order entry customer history ### 37. so far so good **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2019 **What do you like best about Epicor Prophet 21?** Able to pack in a lot of information about a product **What do you dislike about Epicor Prophet 21?** find it tough to see everything i want in one place **What problems is Epicor Prophet 21 solving and how is that benefiting you?** managing inventory investment ### 38. Integrated Solution for Storing Information **Rating:** 4.0/5.0 stars **Reviewed by:** Scarlett G. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2018 **What do you like best about Epicor Prophet 21?** This ties almost every department of our company together in one system. Our inventory, purchasing, accounting, sales, shipping department, and customer service conduct the majority of our work on Prophet 1. P21 also keeps track of customer accounts, including order history, price, and ship-to addresses (and this is all customizable). **What do you dislike about Epicor Prophet 21?** There are sometimes technical difficulties where the program randomly shuts down, and I sometimes have issues processing payments in the remittances. Please note the the positives of this product outweigh the negatives. **Recommendations to others considering Epicor Prophet 21:** This product might seem difficult and confusing at first but once you get the hang of it, it's easy. I highly recommend this product, especially if your company ships products to many customers daily. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Some problems solved includes because able to organize and keep track of customer accounts and order history. It also enables purchasing to keep track of inventory, and accounting to keep track of payments and where the money is going and coming. This software streamlines processes in our company by tying them all together. ### 39. Not intuitive, but gets the job done **Rating:** 2.5/5.0 stars **Reviewed by:** Samuel J. | Senior AR Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2018 **What do you like best about Epicor Prophet 21?** I really like the hyperlinks from one screen to the next. Very handy getting to different modules in the program. **What do you dislike about Epicor Prophet 21?** Clunky user interface. Not intuitive in regards to accessing certain information for customers. Could be more streamlined. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Managing the Accounts Receivables of customers and establishing credit for customers. ### 40. Tame the beast and get used to it. **Rating:** 2.5/5.0 stars **Reviewed by:** henry B. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2018 **What do you like best about Epicor Prophet 21?** It has the capability to tie in different departments together. **What do you dislike about Epicor Prophet 21?** Way too many windows need to be open to perform tasks relating to the same thing. For example, if i need to maintain an open purchase order, i open one window. if i need to reprint, i need to open another window. if i need to receive the PO, i need to open another window. before you know it, you have all these windows open that crush your RAM. **Recommendations to others considering Epicor Prophet 21:** Give employees enough training time to get familiar with the system. At first it is intimidating and can be a pain but you can get used to it and use it with ease despite the redundant actions needed to accomplish certain tasks. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Order creation and tracking. You can find tracking numbers and ship dates within your orders. ### 41. So far we have been very pleased with P21 **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Industrial Automation | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2018 **What do you like best about Epicor Prophet 21?** Speed of processing about everything & ease of operation. Being able to copy & paste almost everywhere which saves a lot of time & helps eliminate many errors. Flexibility of being able to set up different purchasing criteria's & item ID's in item maintenance. **What do you dislike about Epicor Prophet 21?** Not being able to completely remove items from P21, can only soft delete items, so basically they are still in your system. In PO requirements you do not have an option to purchase only items from a certain customer order. **Recommendations to others considering Epicor Prophet 21:** Very good system & will work with many different types of businesses. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Increasing business because of the speed, ease of operation & multiple different functions available. Many people in our company have been able to learn to do many different things that would normally require an IT person. ### 42. Prophet 21 is the best choice for distribution software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2018 **What do you like best about Epicor Prophet 21?** The system maintains financial integrity and traceability of transactions. It does not allow shortcuts that might create inaccurate inventory values, A/R and A/P values, or financials. **What do you dislike about Epicor Prophet 21?** Some of the programs are not intuitive. There are many options requiring using of a right mouse button, but nothing to tell you they are available. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Owning a Prophet 21 system allows me to research common problems and challenges faced by distributors to help them find the best solution for their business. As a business consultant, I am able to recreate scenarios to determine what process will provide the most accurate, efficient result for my clients. ### 43. Maximize your time. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2018 **What do you like best about Epicor Prophet 21?** Prophet 21 has a lot of feature capabilities. The P21 help feature is very helpful when needing quick instructions and we have been able to launch multiple p21 features through the use of the help within the system. I appreciate p21 for the amount of information you can see on a customer or item level through the master inquiries it offers (makes work life much easier). **What do you dislike about Epicor Prophet 21?** Epicor support websites are challenging to use. It seems that there is either not enough information or the information is not specific or detailed enough to manage the process you are in need of assistance with. P21 help feature is more user friendly however all help topics are drill ins to another topic so it can be challenging to find all the material needed to learn or launch a new feature. **Recommendations to others considering Epicor Prophet 21:** My recommendation is to assign someone specifically to understanding Epicor software and your business practices (outside of a IT person). Most users do not appreicate all the options offered through their software, and what Epicor has to offer. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Increasing efficiency through portals, screen design and alerts to maximize time spent working with customers. ### 44. Organization at your fingertips **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2018 **What do you like best about Epicor Prophet 21?** The ease of access to find what I need through out the day. Being able to have many open windows open at once to get my job done easier and faster. It is nice to know you can go back and correct almost any mistake. The portal is probably my favorite thing of all. I really like that I can see most of what I need at the click of a single button when I start up profit for the day. **What do you dislike about Epicor Prophet 21?** Intermittent shutdowns when I have a lot going on. Also, getting error messages of to many windows being open sometimes causes me to have to close some things I'm working on. Doesn't happen very often. I'm not sure if there is a certain contract that allows only so many users on at once but I do know if we have to many log ins from both locations it will allow others not to be able to access prophet. In turn they have to hunt down who may be logged on to many times. **Recommendations to others considering Epicor Prophet 21:** It is a great thing to use at any company. From being organized, to knowing numbers, profit and so much more. I feel like the company I currently work for benefit tremendously. I believe it is pretty easy to learn and there is always help available if you get confused. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Keeping up with any sort of numbers our business deals with. Whether it be ingoing or outgoing transactions. Always is nice to know you can get reports of almost anything being done in the system. We use it to compute when we need to purchase more materials. We can set up notifications so we can catch things quicker! ### 45. Systems Administrator for a Med sized Wholesaler **Rating:** 4.0/5.0 stars **Reviewed by:** Charles M. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2018 **What do you like best about Epicor Prophet 21?** The open database standard and reporting tools. **What do you dislike about Epicor Prophet 21?** Sometimes the Swiss Army knife approach makes settings overly complicated. **Recommendations to others considering Epicor Prophet 21:** Think about where you're going with P21, not just what the immediate benefits are. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Efficiency and profitability. We've reduced a lot of errors in filling orders and are able to track data much easier. ### 46. Epicor featuring Prophet 21 the total package **Rating:** 4.0/5.0 stars **Reviewed by:** Joseph B. | Accountant, Wholesale, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2018 **What do you like best about Epicor Prophet 21?** Great product, does most of what we need for distribution. Very user friendly. Easy to flow through the data. **What do you dislike about Epicor Prophet 21?** Cost of additional modules can be a little pricey. Adding features can also cost. Even if they have written them already for others. once it has been paid for, just add it as a feature. Also, not real fond of the contact database. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Holds all of our transactions. From purchasing to the sale. ### 47. Strong EPR Product **Rating:** 4.5/5.0 stars **Reviewed by:** Teresa R. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2018 **What do you like best about Epicor Prophet 21?** The multiple modules available. Easy interaction between accounting needs and business needs. **What do you dislike about Epicor Prophet 21?** Hard to get software bugs corrected in a timely manner. **Recommendations to others considering Epicor Prophet 21:** Limit customizations, make sure to have someone familiar with SQL **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Problems solving - getting real-time info in hands of outside sales reps. ### 48. Software for all sizes of business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2018 **What do you like best about Epicor Prophet 21?** You can customize so many things about this software to match up to your size of business. You can use the parts that pertain to you while discarding the parts that do not. The customer service support is very quick to answer your questions. It does a great job on our inventory. **What do you dislike about Epicor Prophet 21?** There are some glitches with it sometimes, probably like all software. There are some things or reports that we wish we had, that it does not do, hoping that maybe they will be implemented in future releases. **Recommendations to others considering Epicor Prophet 21:** It is a very good software. I recommend getting the support pkg for it, so that you will have someone to help you with anything you may need along the way. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** It keeps a great inventory for us. Very easy to look up customer information. Saves a lot of time. ### 49. Flexibility **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2018 **What do you like best about Epicor Prophet 21?** What is most commendable about P21 is how well it works for our business without major modification. "Out of the box" Profit 21 improved our efficiency by 100%. **What do you dislike about Epicor Prophet 21?** The biggest complaint we have is some of the quirkiness that exists between P21 and our credit card software. **Recommendations to others considering Epicor Prophet 21:** I have recommended P21 to numerous other tile companies, many of whom have purchased the software. I was a guest speaker for then Activant for 3 years at their informational meetings at the Marriott Hotel in Saddle Brook, NJ and assisted in pitching the product to prospective clients. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Prior to P21 we were running 2 systems, one for inventory / order processing and one for accounting. Now from Quotation to Order is a breeze and our GL is updated instantly when we receive payment against the order. ### 50. Still Improving **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2018 **What do you like best about Epicor Prophet 21?** Ability to handle all aspects of business tied together; the ability to customize modules to suit your business and user needs. **What do you dislike about Epicor Prophet 21?** Some issues persist with buggy releases and slowdowns due to programming **Recommendations to others considering Epicor Prophet 21:** Make sure you have sql and Crystal reports super users. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** The wireless warehouse solutions and VMI programs work well to meet both internal and external needs ## Epicor Prophet 21 Discussions - [Why do the expected, required and promise dates differ between order, production and purchasing screens?](https://www.g2.com/discussions/26498-why-do-the-expected-required-and-promise-dates-differ-between-order-production-and-purchasing-screens) - 1 comment, 1 upvote - [Why does the expected, required and promise dates differ between order, production and purchasing screens?](https://www.g2.com/discussions/33159-why-does-the-expected-required-and-promise-dates-differ-between-order-production-and-purchasing-screens) - 1 comment - [View Epicor Prophet 21 pricing details and edition comparison](https://www.g2.com/products/epicor-prophet-21/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-13+20%3A13%3A46+-0500&secure%5Bsession_id%5D=eb73255f-5db6-4e84-b655-001ada58c051&secure%5Btoken%5D=b7b031ef29e9e7821d44db7023c21daa421b316f0ab185dcae9e59cb6a14aa2a&format=llm_user) ## Epicor Prophet 21 Integrations - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) ## Epicor Prophet 21 Features **Accounting ** - Chart of Accounts - AP Automation - AR Automation - Journal Entries - Tags & Dimensions - Cash Management - Payments Scheduling - Payment Settlements - Payment Methods **Accounting** - AP Automation - AR Automation - Audit Trail - Budgeting / Forecasting - Collections Automation - Financial Statements - Invoice Customization - Journal Entries - Monitor Cash Positions - Multi-Entity / Consolidation - Payment Processing - Recognition Rules - Reconciliations - Tags / Dimensions - Payments Scheduling - Payment Settlements - Payment Methods **Warehouse Definition** - Locations - Warehouse Slotting **Inventory** - Inventory Tracking - Inventory Costing - Product Master - Inventory Forecasting - Integrations **Back Office** - Allocation - Asset Register - Maintenance - Organization Management - Purchase Orders - Requisition - Shift Scheduling - Sourcing - Status - Warranty Management **Logistics** - Cross Docking - Receiving - Pick & Pack **Warehousing** - Locations - Multi-Warehouse - Third-Party **Front Office** - ATP - Checkout Process - Contact & Account Management - Field Service Dispatch - Product & Price List Management - Product Catalog - Promotions and Discounts - Quote & Order Management - Returns / Refunds - Storefront Design Tools - Territory & Quota Management **Analytics** - Error Tracking **Purchasing** - Demand - Purchase Orders - In Transit - Receiving **Integration** - Breadth of Partner Applications - Data Import and Export Tools - Integration APIs **Inventory Management** - Customer Portal - Cycle Counting **Sales & Marketing** - Customer Master - ATP - Order History - Returns - Credit Limits - Pricing & Discounts **Logistics** - Centralized Inventory Database - In Transit - Inventory Forecasting - Inventory Pricing and Costing - Inventory Reporting - Inventory Tracking / Ordering - Picking Methods - Picking Planning - Receiving - Shipping Options **Assembly** - BOM - Kitting **Platform** - Customization - Internationalization - Output Document Generation - Performance and Reliability - User, Role, and Access Management - Workflow Capability **Logistics ** - Picking & Packing - Packaging - Shipping - Routing - Tracking **Production** - BOM - Defects - Identify Demand - Manage Resources - MPS - MRP - Production Plans - Rework - Shop Floor - Waste - WIP **HR** - Payroll - Workforce Management **Reporting & Analytics** - Custom Reporting - Dashboards - Integration **Inventory Management Platform Features** - Centralized Inventory Database - Inventory Level Dashboards - Stock History Reporting - Low Stock Notifications - Bundles, Kits, & Variants - Asset Tracking - Inventory Forecasting - eCommerce Integrations - Accounting Integrations - Data Exporting / Importing **Agentic AI - ERP Systems** - Decision Making **Agentic AI - Distribution ERP** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning ## Top Epicor Prophet 21 Alternatives - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - 4.1/5.0 (4,710 reviews) - [Acumatica](https://www.g2.com/products/acumatica/reviews) - 4.4/5.0 (1,916 reviews) - [SAP ECC](https://www.g2.com/products/sap-ecc/reviews) - 4.2/5.0 (862 reviews)