--- title: Epicor Prophet 21 Reviews meta_title: 'Epicor Prophet 21 Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 206 reviews by the users' company size, role or industry to find out how Epicor Prophet 21 works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 206 scale: '5' date_modified: '2026-07-09' parent_category: name: ERP url: https://www.g2.com/categories/erp --- # Epicor Prophet 21 Reviews **Vendor:** Epicor **Category:** [Distribution ERP Software](https://www.g2.com/categories/distribution-erp) **Average Rating:** 4.0/5.0 **Total Reviews:** 206 ## About Epicor Prophet 21 For 50 years, Epicor has developed purpose-built solutions for distributors. Our unmatched industry expertise about the unique processes and requirements of distributors are reflected in our solutions, and we partner with customers to develop flexible solutions that meet their current and future needs to support their ongoing growth. With over 250,000 cloud users and a 90% retention rate, our innovative and award-winning solutions are used by leading global distributors who trust Epicor to run their business on a turnkey, integrated platform that streamlines their operations, delivers a seamless integration experience with their customers and suppliers, and drives real growth and profitability. Epicor Prophet 21 is the leading industry productivity solution designed for the unique needs of distributors. Prophet 21 provides the capabilities that distributors need to procure, assemble, ship and deliver the goods their customers want – quickly, efficiently and accurately. Essential supply chain processes are built into Prophet 21 to enable distributors of all sizes to increase sales, improve margins, and increase productivity. Prophet 21 integrates seamlessly with additional distribution systems and modules to deliver a turnkey solution that provides complete visibility into a distributor’s supply chain. Prophet 21 software enables the most critical business functions to work more efficiently, including: • Customer Relationship Management—CRM tools enable distributors to access information quickly and efficiently to streamline day-to-day processes while improving customer service. • Order Management—whether orders are manually entered, remotely via a mobile device or laptop, or online by a customer, information goes directly into Prophet 21 for fast order processing. • eCommerce—with Epicor Commerce a cloud-based eCommerce solution—distributors can increase sales, reach new customers, and shorten sales cycles for all their products and services. • Inventory Management—multiple dynamic inventory replenishment methods give the flexibility to lower carrying costs, minimize excess or obsolete inventory, improve cash flow, and increase customer service levels. • Purchasing—regardless of the number of warehouses, Prophet 21 distribution software centralizes the purchasing process to optimize buying power and inventory levels. • Warehouse Management System—WMS brings a new level of accuracy to all warehouse processes, including receiving, cross-docking, put-away, adjustments, picking, cycle counting, and inventory operations. • Financials—the Prophet 21 real-time general ledger provides up-to-the-minute financial statements, which provides a detailed picture of the company’s financial situation, and make knowledgeable business decisions—allowing distributors to be proactive instead of reactive. • Service and Maintenance—integrated Service and Maintenance helps keep track of service orders, service contracts, preventative maintenance schedules, warranties, and more, while monitoring service technicians’ schedules and open service orders. • Business Intelligence—Prophet 21 solution enables stronger, fact-based decisions with built-in standard reports, “as of” reporting, and analytics tools, while Epicor Data Analytics (EDA) provides interactive dashboards and analysis of data to quickly see important information about business performance. ## Epicor Prophet 21 Pros & Cons **What users like:** - Users appreciate the **ease of use** in Epicor Prophet 21, aided by helpful prompts and an intuitive interface. (11 reviews) - Users value the **exceptional inventory management** capabilities of Epicor Prophet 21, enhancing their distribution operations significantly. (6 reviews) - Users value the **system integration** of Epicor Prophet 21, effectively unifying distribution, service, and manufacturing operations. (6 reviews) - Users value the **exceptional inventory management** and intuitive design of Epicor Prophet 21, enhancing distribution operations significantly. (5 reviews) - Users value the **excellent customer support** of Epicor Prophet 21, enhancing their experience through helpful resources and guidance. (4 reviews) - Users value the **customization options** in Epicor Prophet 21, tailoring the platform to fit diverse business needs effectively. (4 reviews) - Helpful (4 reviews) - Integrations (4 reviews) - Users appreciate the **user-friendly interface** of Epicor Prophet 21, which simplifies operations and enhances user training. (4 reviews) - Users value the **extensive customization** capabilities of Epicor Prophet 21, facilitating tailored reports and functionality for diverse needs. (3 reviews) **What users dislike:** - Users find Epicor Prophet 21 to be **expensive** , with high costs for modules and additional services impacting budget management. (6 reviews) - Users find **difficult customization** in Epicor Prophet 21, hindering new feature implementations and overall user experience. (5 reviews) - Users are frustrated by **missing features** due to Epicor's cloud transition, impacting production order management. (4 reviews) - Users face **customization issues** in Epicor Prophet 21, leading to difficulties in adapting features and maintaining SKUs. (3 reviews) - Users highlight **limited customization options** , making it challenging to tailor Epicor Prophet 21 to specific needs. (3 reviews) - User Unfriendliness (3 reviews) - Difficult Navigation (2 reviews) - Feature Overload (2 reviews) - Learning Curve (2 reviews) - Learning Difficulty (2 reviews) ## Epicor Prophet 21 Reviews ### 1. Prophet 21 is a very robust system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2025 **What do you like best about Epicor Prophet 21?** It does everything we need the system to do, **What do you dislike about Epicor Prophet 21?** Everything that Epicor offers is more money **What problems is Epicor Prophet 21 solving and how is that benefiting you?** We use WWMS and we a good portion of Prophet 21, including service module ### 2. P21 **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2025 **What do you like best about Epicor Prophet 21?** P21 is easy to customize and has a great user group! **What do you dislike about Epicor Prophet 21?** It can be expensive when it comes to the add ons. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** P21 is our ERP. ### 3. Great Platform for Distribution- Interested in Performance Upgrades **Rating:** 4.0/5.0 stars **Reviewed by:** Kevin J. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Epicor Prophet 21?** The scale of business required for distribution is well-suited for Prophet 21. We have over 100,000 sku's with thousands of customers and custom pricing and purchasing libraries. The features and focuses of P21 make it a natural and helpful tool for servicing this market. **What do you dislike about Epicor Prophet 21?** Since migrating to the cloud, our performance and responsiveness is much slower. Scheduler processes like Mass Updates (etc...) effect day-to-day operations such as packing list printing, shipping validation, order entry, etc... due to a shared pool of resources that we are taxing with our larger operations. We can avoid this by scheduling these updates for after-hours, however we run into limitations, errors that need corrected, and other factors that end up delaying processes that used to run concurrently. It has both sped up and slowed our business. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Increasing performance through table prioritization, organization, and process priority will be huge for our day to day operations. ### 4. Review of P21 **Rating:** 4.0/5.0 stars **Reviewed by:** Tresia B. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Epicor Prophet 21?** I like that it is SQL based and the data is easy to access. **What do you dislike about Epicor Prophet 21?** Cloud is a challenge as we've lost a lot of control over our own data. Our company requested an extremely aggressive implementation schedule that Epicor was not willing to agree to. Based on this, we completed the integration on our own with little assistance from Epicor. We moved a new division to P21 Cloud within less than 6 months and then migrated an existing on-prem P21 instance to that Cloud system 4 months later. If you have an aggressive timeline, you need to be willing to bring in consultants that will assist and/or have an internal staff capable of performing the task on their own. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** P21 would not have been my first choice of ERP. We landed with it due to various acquisitions and this is what we landed with. ### 5. Flexible, and adaptable to business needs **Rating:** 5.0/5.0 stars **Reviewed by:** Jorge A. | Business App Specialist , Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2019 **What do you like best about Epicor Prophet 21?** SQL allows you to do alot with the data and allows vendors to easily integrate with P21 and get data, or simply update the database. **What do you dislike about Epicor Prophet 21?** Support is very very lack of knowledge, sometimes i get copied on the emails that support in Bensalem sends to Support in India, and then the ticket would sit in a Loop of nothing for a few days. I usually have to ask for an update to even get a response from the Epicor Team. **Recommendations to others considering Epicor Prophet 21:** I would recommend P21 since this allows the company to run the business and since its on SQL server it allows IT pros to easily get the data when needed, and allow scale **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Data, ability to run a business. P21 allows all parts of the business to use the same application to run day to day business processes. ### 6. Solid all around ERP **Rating:** 5.0/5.0 stars **Reviewed by:** Michael V. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Epicor Prophet 21?** If something doesn't work to your specifics, you have the flexiblity to change it and make it your own. A million features and growing. **What do you dislike about Epicor Prophet 21?** Support's favorit line is Update to the latest to fix what ever issue you may have **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Listen to their customer base and really charge forward with making things happen. Point in time GL reviews is really going to help with error control and audits. ### 7. Solid performing system for plumbing wholesale and distribution. **Rating:** 4.0/5.0 stars **Reviewed by:** William R. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Epicor Prophet 21?** The ability to innovate and improve on speed and key features over a short period of time. **What do you dislike about Epicor Prophet 21?** The performance could be better at times. When under distress it seems to become very glitchy and laggy. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Our entire company functions off the performance and stability of P21. I just wish it could be more consistent, but overall it's getting us through every aspect of business ### 8. Been using P21 for 25 years and have watched it grow into the best ERP available. **Rating:** 5.0/5.0 stars **Reviewed by:** Don P. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Epicor Prophet 21?** Prophet is extremely customizable and designed to guide the new user into best practices that pay off over time. **What do you dislike about Epicor Prophet 21?** With capability comes complexity and the vast capabilities of P21 make it a very daunting experience for the novice., **What problems is Epicor Prophet 21 solving and how is that benefiting you?** World class demand forecasting commbined with excelllent PO generation can turn purchasing into a simple click and buy procedure. ### 9. P21 review **Rating:** 2.0/5.0 stars **Reviewed by:** thomas f. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Epicor Prophet 21?** Good ERP, handles accounting, operations, sales and all other functions of the organization well **What do you dislike about Epicor Prophet 21?** if the product is not out of box it is difficult to work with P21 to find a solution. CAM's within epicor are not knowledgeable about product which creates a roadblock in our business growth **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Sales orders, accounting and warehouse management **Official Response from Vedika Khanna:** > Hi Thomas, thank you for your feedback about Prophet 21. We’re sorry to hear about your issues with using Prophet 21. We would like to learn more about the issue you are experiencing so we can deliver a solution quickly. Please email us at customerreferences@epicor.com with your contact information, so we can assist you. Again, we are sorry for the inconvenience you’ve experienced, and we look forward to resolving it quickly. ### 10. 10 Year User **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Epicor Prophet 21?** The help modules and guided learning tools are very helpful. There are a lot of resources available to get assistance with issues, including WWUG and your account manager. **What do you dislike about Epicor Prophet 21?** Sometimes, the fixes are slow to be implemented and we have to do a customization by our inside IT team. This then bogs down the system after the fix has been implemented and released to all users. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** P21 is working on developing the ability to schedule statements being sent to customers. This increases the time AR can spend on collecting past due accounts. ### 11. Great overall experience and funtionality **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff L. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Epicor Prophet 21?** Strong support, education and help. good results **What do you dislike about Epicor Prophet 21?** Being a experienced user for many years it would be nice to be identified that way when starting a case / ticket. Kind of like a rating so everyone knows **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Current project with Quickship - improved process ### 12. Intuitive, easy to learn and train on **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Epicor Prophet 21?** It's an intuitive interface that is easy to learn and retain. Many user friendly functions within the system. Almost anything can be done within this system, with the right access. **What do you dislike about Epicor Prophet 21?** Too many bolt-ons required (additional $) to get what all you want out of the system. Support can sometimes be lacking (example: only solution for a problem is to upgrade) **What problems is Epicor Prophet 21 solving and how is that benefiting you?** We are entering orders, fullfilling them, and managing our inventory. WWMS is a recent addition and has helped w inventory accuracy. ### 13. Prophet21 Experiences **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Epicor Prophet 21?** Ease of use. The web interface makes it easy for new users to navigate and quckly learn how to use the application **What do you dislike about Epicor Prophet 21?** Baseline reporting. It would be helpful if the base product included more baseline reports and analytics, out of the box. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Prophet 21 helps us manage our inventory in multiple locations. The application gives our sales teams a view of available stock in all of our locations. This not only helps with sales but aslo helps with inventory turns. ### 14. P21 Review **Rating:** 4.5/5.0 stars **Reviewed by:** Todd T. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Epicor Prophet 21?** Ease of use for user onboarding is fairly simple **What do you dislike about Epicor Prophet 21?** Some Knowledge Base articles are stale. Some functions could use a little more flexibility and efficiency. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Advancing forecasting with integration of smart software will allow improved efficiency and ease of optimizing inventory. ### 15. Prophet 21 Insights 2024 review **Rating:** 5.0/5.0 stars **Reviewed by:** Jon S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Epicor Prophet 21?** Ease of use. Highly customalizable via Dynachange. **What do you dislike about Epicor Prophet 21?** The push towards Epicors cloud. Support cases need to go direct to experts with less canned responses. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Inventory management and business process automation that leads to more time to spend on other thinks. ### 16. Prophet 21st is easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Michele S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Epicor Prophet 21?** I like that it easily integrates with other systems and that we can utilize dynamic forecasting models. **What do you dislike about Epicor Prophet 21?** Shipping pick & hold system desperately needs a rework **What problems is Epicor Prophet 21 solving and how is that benefiting you?** It gives us easy access to data to make business decisions ### 17. P21 last 20 years **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Epicor Prophet 21?** Focused on providing for customer. From Order Entry, able to find all answers related to products and order status easily. Timely updates and continual development over the years. The product has been able to grow with us and in some respects spur our growth. Amount of customizability without requiring actual customization. **What do you dislike about Epicor Prophet 21?** Perhaps a fair amount of maintenance and upkeep. A strong application requires more effort than you might expect. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Transactions, customer service, and operations. ### 18. Improve your process with P21 **Rating:** 4.0/5.0 stars **Reviewed by:** Christy M. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Epicor Prophet 21?** User interface is easy and the product works well for our needs **What do you dislike about Epicor Prophet 21?** My dislike is slow response on special projects **What problems is Epicor Prophet 21 solving and how is that benefiting you?** P21 put all of our systems in one and WWMS has imporved accuracy of order fulfillment ### 19. Great product - Bad service **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Warehousing | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Epicor Prophet 21?** I think it works well with other apps and it is better in that sense then our old system. Porg is very handy. **What do you dislike about Epicor Prophet 21?** Service. 2-3 emails to get an answer I would like our epicor consultant to be here. Could help me with classes I should go to based off my system **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Solves inventory issues and also making quick searches in the system. Allows to hook to our cylinder tracking which is helpful. **Official Response from Vedika Khanna:** > Hello, thank you for your feedback about Prophet 21. We’re sorry to hear about your service issues. We would like to learn more about the issue you are experiencing so we can deliver a solution quickly. Please email us at customerreferences@epicor.com with your contact information, so we can assist you. Again, we are sorry for the inconvenience you’ve experienced, and we look forward to resolving it quickly. ### 20. Ease of use **Rating:** 4.0/5.0 stars **Reviewed by:** Jennifer A. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Epicor Prophet 21?** Epicor has may ways to learn how to use the system. That is helpful for new employees. **What do you dislike about Epicor Prophet 21?** Sometimes it can be difficult to find one off solutions to problems. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** They constantly are creating new updates ### 21. This is the best ERP that I have used in my career **Rating:** 5.0/5.0 stars **Reviewed by:** darby h. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Epicor Prophet 21?** Ease of use. Extensibility and scalability **What do you dislike about Epicor Prophet 21?** Compartmentized customer support. documentation is lacking sometimes **What problems is Epicor Prophet 21 solving and how is that benefiting you?** warehouse efficiency. we are going to implement with Workbench feature in P21 to increase efficiency in pick orders and transfers. ### 22. P21 **Rating:** 4.5/5.0 stars **Reviewed by:** Adam B. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Epicor Prophet 21?** easy to learn and really nice learning center **What do you dislike about Epicor Prophet 21?** processing speeds slow user down and gets frustrating **What problems is Epicor Prophet 21 solving and how is that benefiting you?** cart scanning in WWMS. will speed up the shipping process knowing what cart items are deposited in. ### 23. It's a complete ERP **Rating:** 5.0/5.0 stars **Reviewed by:** Stacy B. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Epicor Prophet 21?** I like that it is one system for everything. **What do you dislike about Epicor Prophet 21?** Case support is not always helpful or timely. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** It has great inventory management abilities that allow us to manage each location as needed. ### 24. Trane and Prophet 21 **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Epicor Prophet 21?** Prophet 21 provides us with an inclusive system that allows for stategic inventory planning, a robust point of sale system, with excellent reproting capabilities. **What do you dislike about Epicor Prophet 21?** Speed has always been an issue for us. Noone has ever accused P21 of being fast. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** I am not sure I would say that P21 is "solving" any problem for us other than what I had stated before by h. aving an inclusive system ### 25. Pleased with P21 **Rating:** 4.5/5.0 stars **Reviewed by:** Tim L. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Epicor Prophet 21?** Ease of use and being able to help users learn the system **What do you dislike about Epicor Prophet 21?** speed is always an issue, but it's definitely better than it used to be **What problems is Epicor Prophet 21 solving and how is that benefiting you?** inventory management, invoicing, manufacturing ### 26. New P21 User **Rating:** 4.0/5.0 stars **Reviewed by:** josh k. | Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Epicor Prophet 21?** Industry specific funtionality plus easy to navigate and search **What do you dislike about Epicor Prophet 21?** Limited functionality for light manufacturing **What problems is Epicor Prophet 21 solving and how is that benefiting you?** We are migrating mulptle business on to one platform so its centralizing our data ### 27. Fairly new **Rating:** 4.0/5.0 stars **Reviewed by:** Terrick J. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Epicor Prophet 21?** Reporting and scheduling tasks are pretty simple to understand. **What do you dislike about Epicor Prophet 21?** Sessions being killed after so short/not being able to control session times before they automatically end. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Ordering, purchasing, reporting ### 28. Help with system based replenishment **Rating:** 3.5/5.0 stars **Reviewed by:** jason h. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Epicor Prophet 21?** in general the system is easy to use and is straightforward **What do you dislike about Epicor Prophet 21?** oftentimes customer support is not always resolving open issues **What problems is Epicor Prophet 21 solving and how is that benefiting you?** inventory management and shipping ### 29. Bridge the Gap **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Warehousing | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Epicor Prophet 21?** The system is easy to learn and very powerful **What do you dislike about Epicor Prophet 21?** It is not intuitive. Once you learn the little tricks, it is easy, but there needs to be a way to bridge the gap between the newbie and the experienced user. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** It provides a reliable solution across the enterprise. Data and answers are available in different departments that was never available before. ### 30. It is a quality product.. very customizable **Rating:** 4.5/5.0 stars **Reviewed by:** Scott B. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Epicor Prophet 21?** flexability of the software to adapt to your needs **What do you dislike about Epicor Prophet 21?** scheduling production orders and secondary process **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Solving the problem of keeping track of everything ### 31. Techline **Rating:** 5.0/5.0 stars **Reviewed by:** thomas n. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Epicor Prophet 21?** Forward thinking and new features Ability to grow with our company **What do you dislike about Epicor Prophet 21?** Speed of some applications on the web UI **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Inventory control ### 32. Long time user **Rating:** 4.5/5.0 stars **Reviewed by:** Chuck C. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Epicor Prophet 21?** SQL database - easy access to customize reports, functionality **What do you dislike about Epicor Prophet 21?** Price. Sometimes the interface is clunky. Speed **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Processing orders/quotes, warehouse management. ### 33. Operations **Rating:** 4.0/5.0 stars **Reviewed by:** Eric Q. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Epicor Prophet 21?** Purchasing- Ease of use - Sales Pricing, **What do you dislike about Epicor Prophet 21?** Sales analysis - number of features - clear **What problems is Epicor Prophet 21 solving and how is that benefiting you?** no problem yet ### 34. Innovation and Growth **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Epicor Prophet 21?** The community around P21 has been very helpful to learning and growing within the software. **What do you dislike about Epicor Prophet 21?** As a customer currently using an older version there is a lack of support/knowledge base for some outdated features. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** P21 has a great purchasing system with many methods to choose from allowing the most optimal method! ### 35. Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Epicor Prophet 21?** Easy to use and learn for new staff. Customer Master Inquiry has most information for customer service. **What do you dislike about Epicor Prophet 21?** RMA remittance not prompted when completing the invoice when customer payment is required; and you cannot go back in like in a completed order to enter the forgotten remittance. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Cash App, collections, customer accounts. ### 36. Use Prophet21 as your Distribution ERO **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Epicor Prophet 21?** Fairly easy to use user interface that streamlines the entire flow of business. **What do you dislike about Epicor Prophet 21?** Occasionally there are issues with updates. Just make sure you thoroughly test each update before applying **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Allows my users to procure inventory, quote/sell to customers and let's our AR and AP departments to pay and be paid ### 37. Business Systems Coordinator **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Epicor Prophet 21?** Common functions are user friendly. Easy to train users on. **What do you dislike about Epicor Prophet 21?** The helpdesk is not always helpful. They often times refer us to documents that are irrevelant to the issue we are having. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** It helps us in our day to day business from order entry, to purchasing, to AR. ### 38. P21 REview **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Epicor Prophet 21?** Our contacts in development have been instrumental to making the product work for us **What do you dislike about Epicor Prophet 21?** Some data issues, performance of the system is not great, some missing features **What problems is Epicor Prophet 21 solving and how is that benefiting you?** We have some additional functionality vs our prior system. Builder Selection Sheet quotes have improved our quote to order process ### 39. ERP System with User friendly interface **Rating:** 5.0/5.0 stars **Reviewed by:** Anurag V. | Purchase Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2024 **What do you like best about Epicor Prophet 21?** Anybody can use without much training, simple interface with lots of modules, time saving process and easy export of report in required formats. **What do you dislike about Epicor Prophet 21?** A lot of code masters are required which could be auto generated. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** A lot of details about the item can be feed into the system which helps in generation of detailed reports, lesser compulsory tabs to be filled for generation of new part. ### 40. clunky but navigation-able **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Epicor Prophet 21?** search bar is convenient and easy to access the reports **What do you dislike about Epicor Prophet 21?** difficult to run financial related reports **What problems is Epicor Prophet 21 solving and how is that benefiting you?** this is the ERP system we use, and this is the only way for me to get financial data and inventory data ### 41. An improvement, but still learning **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Epicor Prophet 21?** It's flexibility and the ability customize so many things. **What do you dislike about Epicor Prophet 21?** There are some things that you'd think would be intuitive, but instead require using crystal reports. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** It definitely helps having most of the needed information in ine place. ### 42. p21 is flexible for my company and allows access to my own data. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Epicor Prophet 21?** Data access and ability to enhance. Ease of Integration **What do you dislike about Epicor Prophet 21?** Some things are limited to additional purchases. Especially wiith new upgrade path. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Inventory Control. Pick, Pack and Ship. Integration ease. Ability to add business logic and rules ### 43. Insights 2024 **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Epicor Prophet 21?** The pace of improvements and updates pushed **What do you dislike about Epicor Prophet 21?** Some areas seem outdated, though we are still on the old Desktop version. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Handles our quote to cash process, giving us a single place to support and train users. ### 44. Great Product but it takes a lot of handholding **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2019 **What do you like best about Epicor Prophet 21?** It performs reasonably well, has decent support and it works. **What do you dislike about Epicor Prophet 21?** Usability for the average person is a big challenge Usability for the average person is an issue. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Has helped us streamline our processes somewhat ### 45. ease of use, many integrations **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Epicor Prophet 21?** ease of use and search functions when you dont know where to find something **What do you dislike about Epicor Prophet 21?** bank reconciliation struggles, need a direct connection to banking to ease use on financial side **What problems is Epicor Prophet 21 solving and how is that benefiting you?** expanding automation to increase productivity ### 46. Powerful tool **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Epicor Prophet 21?** There are a lot of features which makes customizing easier **What do you dislike about Epicor Prophet 21?** Sometimes the Prophet 21 is too complex and complicated **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Financial module leading to using Phocas to generate reports and analysis, including KPI, etc. ### 47. Really good sometimes glitchy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Epicor Prophet 21?** How data driven the software is. And all the automation **What do you dislike about Epicor Prophet 21?** having to log out and log back in constantly **What problems is Epicor Prophet 21 solving and how is that benefiting you?** We had a problem with proper forcasting and the software has improved that tremedasly ### 48. shipping, quoting, order entry and inventory control **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Epicor Prophet 21?** Ease of use, and ease of accessing help articles. **What do you dislike about Epicor Prophet 21?** prophet 21 cloud can be glitchy sometimes **What problems is Epicor Prophet 21 solving and how is that benefiting you?** it is helpful as it stores all data in one application making it easy to access ### 49. will need to explore more about the product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Epicor Prophet 21?** the fact that can allow you to customize reports **What do you dislike about Epicor Prophet 21?** not very friendly user and lack of some attributes **What problems is Epicor Prophet 21 solving and how is that benefiting you?** it generates custom reports that allows you to use for demand analysis ### 50. Director of Inside Sales **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Epicor Prophet 21?** The system's functionality is focused on order entry. **What do you dislike about Epicor Prophet 21?** Individual challenges in performance and limited access or use of items that arise. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Seamless order entry, shipping, and integrating with TDF. ## Epicor Prophet 21 Discussions - [Why do the expected, required and promise dates differ between order, production and purchasing screens?](https://www.g2.com/discussions/26498-why-do-the-expected-required-and-promise-dates-differ-between-order-production-and-purchasing-screens) - 1 comment, 1 upvote - [Why does the expected, required and promise dates differ between order, production and purchasing screens?](https://www.g2.com/discussions/33159-why-does-the-expected-required-and-promise-dates-differ-between-order-production-and-purchasing-screens) - 1 comment - [View Epicor Prophet 21 pricing details and edition comparison](https://www.g2.com/products/epicor-prophet-21/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-09+14%3A15%3A39+-0500&secure%5Bsession_id%5D=8e3dde00-3a4e-4b86-9669-e72ebe68d62b&secure%5Btoken%5D=a355b24b34ec9fcce470ff34949553527815eaf8926f08f414ce269adf7c1b3b&format=llm_user) ## Epicor Prophet 21 Integrations - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) ## Epicor Prophet 21 Features **Accounting ** - Chart of Accounts - AP Automation - AR Automation - Journal Entries - Tags & Dimensions - Cash Management - Payments Scheduling - Payment Settlements - Payment Methods **Accounting** - AP Automation - AR Automation - Audit Trail - Budgeting / Forecasting - Collections Automation - Financial Statements - Invoice Customization - Journal Entries - Monitor Cash Positions - Multi-Entity / Consolidation - Payment Processing - Recognition Rules - Reconciliations - Tags / Dimensions - Payments Scheduling - Payment Settlements - Payment Methods **Warehouse Definition** - Locations - Warehouse Slotting **Inventory** - Inventory Tracking - Inventory Costing - Product Master - Inventory Forecasting - Integrations **Back Office** - Allocation - Asset Register - Maintenance - Organization Management - Purchase Orders - Requisition - Shift Scheduling - Sourcing - Status - Warranty Management **Logistics** - Cross Docking - Receiving - Pick & Pack **Warehousing** - Locations - Multi-Warehouse - Third-Party **Front Office** - ATP - Checkout Process - Contact & Account Management - Field Service Dispatch - Product & Price List Management - Product Catalog - Promotions and Discounts - Quote & Order Management - Returns / Refunds - Storefront Design Tools - Territory & Quota Management **Analytics** - Error Tracking **Purchasing** - Demand - Purchase Orders - In Transit - Receiving **Integration** - Breadth of Partner Applications - Data Import and Export Tools - Integration APIs **Inventory Management** - Customer Portal - Cycle Counting **Sales & Marketing** - Customer Master - ATP - Order History - Returns - Credit Limits - Pricing & Discounts **Logistics** - Centralized Inventory Database - In Transit - Inventory Forecasting - Inventory Pricing and Costing - Inventory Reporting - Inventory Tracking / Ordering - Picking Methods - Picking Planning - Receiving - Shipping Options **Assembly** - BOM - Kitting **Platform** - Customization - Internationalization - Output Document Generation - Performance and Reliability - User, Role, and Access Management - Workflow Capability **Logistics ** - Picking & Packing - Packaging - Shipping - Routing - Tracking **Production** - BOM - Defects - Identify Demand - Manage Resources - MPS - MRP - Production Plans - Rework - Shop Floor - Waste - WIP **HR** - Payroll - Workforce Management **Reporting & Analytics** - Custom Reporting - Dashboards - Integration **Inventory Management Platform Features** - Centralized Inventory Database - Inventory Level Dashboards - Stock History Reporting - Low Stock Notifications - Bundles, Kits, & Variants - Asset Tracking - Inventory Forecasting - eCommerce Integrations - Accounting Integrations - Data Exporting / Importing **Agentic AI - ERP Systems** - Decision Making **Agentic AI - Distribution ERP** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning ## Top Epicor Prophet 21 Alternatives - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - 4.1/5.0 (4,708 reviews) - [Acumatica](https://www.g2.com/products/acumatica/reviews) - 4.4/5.0 (1,916 reviews) - [SAP ECC](https://www.g2.com/products/sap-ecc/reviews) - 4.2/5.0 (862 reviews)