Kinetic Pricing Overview
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Kinetic Pricing Reviews
The Server layer is Micrsoft stack (.NET application server, MS SQL Server database layer). Lots of opportunity for customization of user interface and business logic. The community has a great community forum (epiusers dot help) and, in our state of Wisconsin at least, a great user group. Review collected by and hosted on G2.com.
The support has been heavily off-shored now for tier 1 at least, but you can still get good support when you need it, especially from community. Review collected by and hosted on G2.com.
Epicor is easily customizable and the software does have a lot of flexibility that can be developed and implemented quickly. Review collected by and hosted on G2.com.
I'm coming back, 3 years after initially writing this review to update that the software is still a complete disaster. The development team has ZERO quality control measures in place to ensure that what is delivered to the customer doesn't break core functionality. We are consistently let down by Epicor not being able to live up to even the barest of expectations. I cannot stress enough that if you are looking for a strong, stable, and reliable ERP, Epicor is NOT your answer. I implore you to look at other software.
DO NOT fall for Epicor's pitch. The Kinetic version of the software could barely even be considered alpha. It is not even close to complete enough to be offered for beta testing, nevermind as a complete offering that a customer could purchase. We fell for this and are consistently crippled by how horribly incomplete and buggy the software is.
Worse still, Epicor's dedicated support is the most ineffective that I have ever worked with. That combined with the state of their product offering results in consistent failures that directly cost money in wasted time and loss of productivity.
The cloud offering is also very incomplete. Documentation that is specific for supporting a cloud environment is nonexistent and causes further delays to solving problems because Epicor consistently offers solutions that do not work due to the nature of the environment.
I would not recommend this software or this company to anyone under any circumstances. Review collected by and hosted on G2.com.
