# Enumerate Reviews **Vendor:** Enumerate **Category:** [Community Association Management Software](https://www.g2.com/categories/community-association-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 131 ## About Enumerate Enumerate, formerly known as TOPS, is a best-in-class provider of property management software and payments solutions for community associations, HOAs and condo associations. We make it easier to run associations by digitizing and optimizing their accounting processes, operational workflows, AR & AP payments, and resident engagement, ultimately reducing administrative tasks by over 75%. With tens of thousands of communities and millions of homes managed, Enumerate is a leader in supporting tens of thousands communities across America. ## Enumerate Pros & Cons **What users like:** - Users value the **ease of use** of Enumerate, appreciating its user-friendly features and seamless integration. (7 reviews) - Users commend Enumerate’s **excellent customer support** , highlighting responsive assistance and improved training opportunities for managers. (5 reviews) - Users value the **customization options** in Enumerate, enhancing usability with multiple linked properties and role restrictions. (2 reviews) - Users appreciate the **navigation ease** of Enumerate, finding its user-friendly interface smooth and accessible anywhere. (2 reviews) - Users appreciate the **global search functionality** of Enumerate, enhancing their ability to find relevant information quickly. (2 reviews) - Users praise the **professionalism of staff** at Enumerate, highlighting their helpfulness and prompt support in addressing needs. (2 reviews) - Tenant Management (2 reviews) - Accessibility (1 reviews) - Users value the **centralized management** of Enumerate, benefiting from global search and multi-property linking features. (1 reviews) - Communication (1 reviews) **What users dislike:** - Users express frustration with **poor customer support** , as response times can take several days, affecting their experience. (2 reviews) - Users criticize the **poor reporting** in Enumerate, which complicates tracking and slows down essential tasks. (2 reviews) - Users find the **accounting complexity** of Enumerate challenging, especially with edits, voids, and slow support responses. (1 reviews) - Users find **email management issues** frustrating, particularly with tracking and reporting, leading to delays in communication. (1 reviews) - Users find the **limited features** of Enumerate restrictive, wishing for more customization options to suit their needs. (1 reviews) - Misleading Advertising (1 reviews) - Navigation Issues (1 reviews) - Users express frustration over **payment issues** , specifically the lack of free ACH payment options for dues assessments. (1 reviews) - System Complexity (1 reviews) ## Enumerate Reviews ### 1. User-Friendly Accounting and Reporting with Smooth Integrations and Great Value **Rating:** 4.0/5.0 stars **Reviewed by:** Alexis B. | President and CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Enumerate?** It’s very easy to handle accounting, financials, and reporting in a way that’s truly user-friendly. We also love how smoothly we can work within the Engage portal and other integrated apps. While there are some minor flaws in performance, overall the system allows for quick searches and data changes. Pricing is just right. Onboarding was great, but I do wish there was better support at times. We use a few of the smart AI or intelligence tools yet, but hopefully we will use more in the future. **What do you dislike about Enumerate?** My biggest gripes with the system are the inability to automatically filter out previous owners on reports and e-blast communications, restriction on reports that do not allow for all contact information to be displayed on one report. **What problems is Enumerate solving and how is that benefiting you?** Day to day operations and accounting. **Official Response from Amanda Kaplan:** > Thank you for your detailed feedback, Alexis! We’re glad to hear Enumerate is delivering value and helping streamline your accounting and reporting. We also appreciate your insights on reporting and support—your feedback helps us continue to improve. ### 2. Easy, Board-Ready Reporting and Effective Account Management **Rating:** 4.0/5.0 stars **Reviewed by:** Angie Y. | Vice President of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Enumerate?** Reports are very easy to pull and share with board members, and they include all the necessary information for them to disseminate. Accessing accounts and reviewing information, uploading files, and handling similar tasks are also great attributes. **What do you dislike about Enumerate?** It feels like Enumerate isn’t working diligently enough to keep refining the product and to keep up with the new standards competitors are setting. AI solutions and website integrations, without charging extra, are the kinds of tools that could make the system easier for managers to use. **What problems is Enumerate solving and how is that benefiting you?** I’m not really sure how Enumerate is supposed to be working to solve the issues that affect our company. It seems like whenever there’s an update of some kind, it ends up creating new problems instead of fixing the existing ones. **Official Response from Amanda Kaplan:** > Thank you for sharing your feedback. We’re glad to hear that board-ready reporting and account management have been valuable for your team. We also appreciate your candid input on updates and innovation. Continuous improvement and stronger integrations are key focuses for us, and feedback like yours directly shapes our roadmap. We’d welcome the chance to connect and learn more about how we can better support you. ### 3. Easy to Use with a Helpful Online Manual **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa G. | Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2026 **What do you like best about Enumerate?** How easy it is to use, the online help manual. **What do you dislike about Enumerate?** Some of the items if posted the wrong account or GL cannot be corrected they need to be deleted and redone totally and you can't always do that if it is part of a bigger batch or you are in a different month when the issue is discovered. **What problems is Enumerate solving and how is that benefiting you?** helps log account payable and receivable for the community. Provides with past due statements, and reports for board members and shareholders. **Official Response from Amanda Kaplan:** > Thank you for the 5-star review! We’re so glad to hear Enumerate is easy to use and that the online help manual has been helpful. We also appreciate your feedback on correcting posted items and will share it with our product team. ### 4. Streamlined HOA Management with Exceptional Training **Rating:** 5.0/5.0 stars **Reviewed by:** Beverlee P. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2026 **What do you like best about Enumerate?** I use Enumerate for organization and it provides easy access to work orders and forms, which is helpful for our residents and any issues they have. During the training phase, the one-on-one personal training is amazing. I appreciate the transparency and easy access Enumerate offers. The initial setup was extremely easy, thanks to all the help and guidance from their staff. **What do you dislike about Enumerate?** There is nothing that I dislike about Enumerate as of yet. **What problems is Enumerate solving and how is that benefiting you?** Enumerate helps with organization, provides easy access to work orders and forms, and ensures transparency. It allows easy access for our residents and addresses any issues. **Official Response from Amanda Kaplan:** > Thank you for the wonderful review! We’re so glad to hear that Enumerate is helping streamline your organization and that our training and support team made your setup experience a smooth one. We truly appreciate your partnership and look forward to continuing to support your community. ### 5. Ease and Interest of Enumerate. **Rating:** 5.0/5.0 stars **Reviewed by:** Di F. | User, Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2025 **What do you like best about Enumerate?** I can daily get the menu from our pub. I can see the things people are selling, and things people have to say about different things...also love learning what is happening in my commuity. I also have lost the emails and customer support has been fantastic. I like that I can easily find forms I need and find out who is in charge of what **What do you dislike about Enumerate?** Just that if I LIKE something or think it is great I cannot just give thumbs up without posting a whole post. **What problems is Enumerate solving and how is that benefiting you?** Just helping me find information I need. Ease of use for me, however there are some that just do not understand. I think another class would be beneficial where people could learn how to use Enumerate. **Official Response from Amanda Kaplan:** > Thank you so much for sharing your thoughtful feedback! We’re thrilled to hear that Enumerate has made it easier for you to find information and stay connected with your community. Your note about wanting a quick “thumbs up” option is great feedback — we’ll be sure to share that with our team. We appreciate your support and are so glad Enumerate is helping make your experience smoother! ### 6. Easy Navigation and Payment Processing **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Community Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Enumerate?** I find Enumerate easy to navigate, which makes my work smoother. It's also easy to process payments, simplifying financial transactions. The initial setup was very easy, saving me time and effort. **What do you dislike about Enumerate?** An app would be nice for folks in the field. **What problems is Enumerate solving and how is that benefiting you?** Enumerate makes property management easy by handling AP, payroll, marketing, and mailings. It is easy to navigate and process payments, streamlining our operations. **Official Response from Amanda Kaplan:** > Thank you for your thoughtful feedback! We’re glad to hear Enumerate is making navigation and payment processing easier for your team. We also appreciate your suggestion—our FieldOps mobile app is designed for teams in the field to manage CCRs and violations on the go. If you’re interested in learning more, we recommend connecting with your Customer Success Manager. ### 7. Simplifies Accounting with Ease of Use **Rating:** 4.5/5.0 stars **Reviewed by:** Marie S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Enumerate?** I like how easy Enumerate is to use, which simplifies my tasks significantly. I also appreciate the system's ability for report presentation, which enhances how I manage and present financial data. **What do you dislike about Enumerate?** Nothing **What problems is Enumerate solving and how is that benefiting you?** Enumerate makes it easy for me to track things and simplifies paying our bills. **Official Response from Amanda Kaplan:** > Thanks so much for your feedback! We’re glad to hear Enumerate is making your accounting tasks easier and helping streamline your reporting and bill pay—we appreciate you taking the time to share your experience. ### 8. Emumerate has improved! **Rating:** 4.5/5.0 stars **Reviewed by:** Traci M. | Community Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2025 **What do you like best about Enumerate?** Support for the most part. The knowledge base and university are very well done. **What do you dislike about Enumerate?** Waiting and not receiving an eta on an outstanding request leaving the resident in limbo for more than a week. **What problems is Enumerate solving and how is that benefiting you?** Assistance with new communities, a master and sub association. I'm able to assist the owners in a timely manner. **Official Response from Amanda Kaplan:** > Thank you so much for sharing your feedback! We're thrilled to hear you’re finding value in our knowledge base and university resources. We truly appreciate your support and are glad Enumerate is helping you assist your communities more efficiently! ### 9. Past vs Present **Rating:** 3.5/5.0 stars **Reviewed by:** Heather W. | Owner, Registered Agent, Association Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2025 **What do you like best about Enumerate?** Presently - it seems that Enumerate is making great strides to help managers with their daily tasks and providing the training and tools to make their businesses successful. The customer service has greatly improved and it is nice to see that training opportunities seem to be increasing. **What do you dislike about Enumerate?** The costs associated for members to pay their dues assessments. It is unfortunate that a company the size of Enumerate cannot find a way to provide free ACH payments by members in their platform. I am a very small business and I have had to find a way for members to have access to FREE ACH payment options. I eat a small portion of the cost, but it is ABSOLUTELY worth it to retain happy clients. I wish that Enumerate would collaborate with their financial partners to find a way to make this happen. **What problems is Enumerate solving and how is that benefiting you?** database management and data integrity. Financial reporting to my communities. **Official Response from Amanda Kaplan:** > Thank you for your feedback! We're thrilled to hear that our training, tools, and customer service improvements are making a positive impact. We also appreciate your input on ACH payment options and understand the importance of cost-effective solutions. We're continuously exploring ways to enhance our platform and will share your concerns with our team. ### 10. Enumerate Engage Review **Rating:** 4.5/5.0 stars **Reviewed by:** Charles K. | Community Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2025 **What do you like best about Enumerate?** The platform is incredibly easy to use and very user-friendly. The interface is clean, intuitive, and well-organized, making navigation a breeze. Everything is straightforward, which makes it accessible for both beginners and experienced users. I appreciate how simple it is to find what I need without unnecessary complexity. The overall experience is smooth and efficient, ensuring that tasks can be completed quickly and effortlessly. Whether you're a first-time visitor or a regular user, the website provides a seamless experience that makes it a pleasure to use **What do you dislike about Enumerate?** One potential improvement could be making the process of adding dynamic forms even easier. If there isn’t already a tutorial or guide available, incorporating one could enhance usability, providing a step-by-step walkthrough to help users fully utilize this feature. **What problems is Enumerate solving and how is that benefiting you?** Great customer service department if an issue arises. ## Enumerate Discussions - [Do you think TOPS One will ever have the availability to more efficiently and with greater ease create a Master/Sub type plan to allow smaller HOAs within a larger HOA to be managed with the same program?](https://www.g2.com/discussions/49729-do-you-think-tops-one-will-ever-have-the-availability-to-more-efficiently-and-with-greater-ease-create-a-master-sub-type-plan-to-allow-smaller-hoas-within-a-larger-hoa-to-be-managed-with-the-same-program) - 1 comment, 1 upvote - [How to see comments on void checks and adjustments](https://www.g2.com/discussions/40483-how-to-see-comments-on-void-checks-and-adjustments) - 8 comments, 1 upvote - [I'd like to make better reports for my Associations - I watched the training video on this subject but am not making headway.](https://www.g2.com/discussions/35183-i-d-like-to-make-better-reports-for-my-associations-i-watched-the-training-video-on-this-subject-but-am-not-making-headway) - 1 comment, 1 upvote - [IS A WEB-BASED APP WITH RESPONSIVE DESIGN REALLY SUCH A BIG DEAL?](https://www.g2.com/discussions/web-based-app) - 2 comments, 1 upvote - [IS TOPS [ONE] A REPLACEMENT FOR TOPS PROFESSIONAL?](https://www.g2.com/discussions/replacement) - 2 comments, 1 upvote - [View Enumerate pricing details and edition comparison](https://www.g2.com/products/enumerate/reviews/enumerate-review-4530894?section=pricing&secure%5Bexpires_at%5D=2026-05-13+06%3A31%3A06+-0500&secure%5Bsession_id%5D=45b3a729-7582-4e30-beca-0a0d128080fa&secure%5Btoken%5D=989bc06eea0dfe4d399683969484011311fa60e0dca5b9fb5741570babe8bdb6&format=llm_user) ## Enumerate Integrations - [FRONTSTEPS](https://www.g2.com/products/frontsteps/reviews) - [TOPS](https://www.g2.com/products/tops/reviews) ## Enumerate Features **Communication** - Mass Communication - Calendar - Member Notifications - Digital Bulletin Board - Website Builder **Member Management** - Member Profiles - Member Database **Property Management** - Payment Gateway - Maintenance Requests - Property Management Tools - Community Association Management ## Top Enumerate Alternatives - [AppFolio](https://www.g2.com/products/appfolio/reviews) - 4.6/5.0 (1,018 reviews) - [Buildium](https://www.g2.com/products/buildium/reviews) - 4.4/5.0 (258 reviews) - [Vantaca](https://www.g2.com/products/vantaca/reviews) - 4.5/5.0 (250 reviews)