--- title: Entrata Reviews meta\_title: 'Entrata Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 820 reviews by the users' company size, role or industry to find out how Entrata works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 820 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Real Estate url: https://www.g2.com/categories/real-estate --- ### Entrata Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users praise the **ease of use** of Entrata, benefiting from its seamless management and centralized features. [(195 mentions)](https://www.g2.com/products/entrata/reviews?filters%5Bsentiment_snippet%5D=1117329&qs=pros-and-cons#reviews) Users commend Entrata for its **user-friendly interface** , making navigation and training quick and efficient. [(87 mentions)](https://www.g2.com/products/entrata/reviews?filters%5Bsentiment_snippet%5D=1119294&qs=pros-and-cons#reviews) Users value the **easy navigation** of Entrata, making it efficient to find and manage essential tasks. [(65 mentions)](https://www.g2.com/products/entrata/reviews?filters%5Bsentiment_snippet%5D=1117213&qs=pros-and-cons#reviews) Users praise Entrata's **responsive customer support** , making it easy to navigate and implement across teams. [(64 mentions)](https://www.g2.com/products/entrata/reviews?filters%5Bsentiment_snippet%5D=1119892&qs=pros-and-cons#reviews) Users love the **efficiency** of Entrata, streamlining property management and enhancing usability for all parties involved. [(64 mentions)](https://www.g2.com/products/entrata/reviews?filters%5Bsentiment_snippet%5D=1120449&qs=pros-and-cons#reviews) Users express dissatisfaction with **missing features** in Entrata, such as needed reports and improved layout for better usability. [(43 mentions)](https://www.g2.com/products/entrata/reviews?filters%5Bsentiment_snippet%5D=1119766&qs=pros-and-cons#reviews) Users find the **poor usability** of Entrata frustrating, impacting navigation and causing workflow inefficiencies. [(24 mentions)](https://www.g2.com/products/entrata/reviews?filters%5Bsentiment_snippet%5D=1119068&qs=pros-and-cons#reviews) Users find the **reporting issues** in Entrata problematic, leading to confusion and unreliable data on occupancy and maintenance. [(24 mentions)](https://www.g2.com/products/entrata/reviews?filters%5Bsentiment_snippet%5D=1120873&qs=pros-and-cons#reviews) Users often face **update issues** with Entrata, leading to problems with reports and slower resolution of feature requests. [(23 mentions)](https://www.g2.com/products/entrata/reviews?filters%5Bsentiment_snippet%5D=1117894&qs=pros-and-cons#reviews) Users experience **poor customer support** with long wait times and unhelpful assistance, impacting their ability to resolve urgent issues. [(22 mentions)](https://www.g2.com/products/entrata/reviews?filters%5Bsentiment_snippet%5D=1121344&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Entrata ##### 1. Ease of Use Users praise the **ease of use** of Entrata, benefiting from its seamless management and centralized features. [ See 195 mentions ](https://www.g2.com/products/entrata/reviews?filters%5Bsentiment_snippet%5D=1117329&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Working Smarter with ENTRATA" What do you like about Entrata? Entrata is easy to use and easy to learn. It has reports to help organize your office and make it run smoothly. You can easily complete tasks in each ![Conmesha C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Conmesha C.") CC Conmesha C. Small-Business (50 or fewer emp.) 5.0/5 "Entrata review" What do you like about Entrata? It’s easy to navigate and new user friendly ##### 2. User-Friendly Users commend Entrata for its **user-friendly interface** , making navigation and training quick and efficient. [ See 87 mentions ](https://www.g2.com/products/entrata/reviews?filters%5Bsentiment_snippet%5D=1119294&qs=pros-and-cons#reviews) See Related User Reviews ![Conmesha C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Conmesha C.") CC Conmesha C. Small-Business (50 or fewer emp.) 5.0/5 "Entrata review" What do you like about Entrata? It’s easy to navigate and new user friendly ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "User-Friendly Entrata That Makes Leasing and Transitions Easy" What do you like about Entrata? I love how user friendly the system is. I am able to generate leases, upload documents, verify insurance, communicate with residents, keep track of al ##### 3. Easy Navigation Users value the **easy navigation** of Entrata, making it efficient to find and manage essential tasks. [ See 65 mentions ](https://www.g2.com/products/entrata/reviews?filters%5Bsentiment_snippet%5D=1117213&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Working Smarter with ENTRATA" What do you like about Entrata? Entrata is easy to use and easy to learn. It has reports to help organize your office and make it run smoothly. You can easily complete tasks in each ![Meghan B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Meghan B.") MB Meghan B. Mid-Market (51-1000 emp.) 4.5/5 "Navigation simplified" What do you like about Entrata? Love the ability to customize tasks with manually scheduled reminders! ##### 4. Customer Support Users praise Entrata's **responsive customer support** , making it easy to navigate and implement across teams. [ See 64 mentions ](https://www.g2.com/products/entrata/reviews?filters%5Bsentiment_snippet%5D=1119892&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Working Smarter with ENTRATA" What do you like about Entrata? Entrata is easy to use and easy to learn. It has reports to help organize your office and make it run smoothly. You can easily complete tasks in each ![Ashley G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashley G.") AG Ashley G. Mid-Market (51-1000 emp.) 5.0/5 "Outstanding Customer Support and Effortless Ease of Use" What do you like about Entrata? Customer support, easy to use, consistent ##### 5. Efficiency Users love the **efficiency** of Entrata, streamlining property management and enhancing usability for all parties involved. [ See 64 mentions ](https://www.g2.com/products/entrata/reviews?filters%5Bsentiment_snippet%5D=1120449&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Working Smarter with ENTRATA" What do you like about Entrata? Entrata is easy to use and easy to learn. It has reports to help organize your office and make it run smoothly. You can easily complete tasks in each ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "I manage 245 units at a garden style apartment complex" What do you like about Entrata? very efficient and organized with work orders ### 5 Cons or Disadvantages of Entrata ##### 1. Missing Features Users express dissatisfaction with **missing features** in Entrata, such as needed reports and improved layout for better usability. [ See 43 mentions ](https://www.g2.com/products/entrata/reviews?filters%5Bsentiment_snippet%5D=1119766&qs=pros-and-cons#reviews) See Related User Reviews ![Robert H M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Robert H M.") RM Robert H M. Small-Business (50 or fewer emp.) 4.0/5 "Robust Management Solution with Reporting Power, Needs Better Support" What do you dislike about Entrata? As it's grown, it has gotten a tad byzantine. It's hard to find any one person at Entrata that can answer questions, and the help desk platform, while ![Julia A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Julia A.") JA Julia A. Small-Business (50 or fewer emp.) 4.5/5 "Very User-Friendly Experience" What do you dislike about Entrata? The only thing I wish I could change about Entrata is having more access to make changes without always needing to go through a specific point person ##### 2. Poor Usability Users find the **poor usability** of Entrata frustrating, impacting navigation and causing workflow inefficiencies. [ See 24 mentions ](https://www.g2.com/products/entrata/reviews?filters%5Bsentiment_snippet%5D=1119068&qs=pros-and-cons#reviews) See Related User Reviews ![Robert H M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Robert H M.") RM Robert H M. Small-Business (50 or fewer emp.) 4.0/5 "Robust Management Solution with Reporting Power, Needs Better Support" What do you dislike about Entrata? As it's grown, it has gotten a tad byzantine. It's hard to find any one person at Entrata that can answer questions, and the help desk platform, while ![Keegan D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Keegan D.") KD Keegan D. Small-Business (50 or fewer emp.) 5.0/5 "User-Friendly, All-in-One Platform That Streamlines Property Management" What do you dislike about Entrata? As a leasing agent who uses Entrata every day, it can sometimes feel a little slow or require more clicks than necessary to complete simple tasks. Dur ##### 3. Reporting Issues Users find the **reporting issues** in Entrata problematic, leading to confusion and unreliable data on occupancy and maintenance. [ See 24 mentions ](https://www.g2.com/products/entrata/reviews?filters%5Bsentiment_snippet%5D=1120873&qs=pros-and-cons#reviews) See Related User Reviews ![Mohan G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohan G.") MG Mohan G. Mid-Market (51-1000 emp.) 4.0/5 "Effortless Bank Reconciliation and Powerful Reporting" What do you dislike about Entrata? It takes little extra time to download the reports. It is not help full for housing units/affordable units ![Lexus O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lexus O.") LO Lexus O. Small-Business (50 or fewer emp.) 5.0/5 "Entrata is very diverse, allowing us to do everything we need to do while allowing autonomy" What do you dislike about Entrata? I do wish that inspections could be reopened, or routed back to the maintenance facilities app when an adjustments needs to be made. I do also wish th ##### 4. Update Issues Users often face **update issues** with Entrata, leading to problems with reports and slower resolution of feature requests. [ See 23 mentions ](https://www.g2.com/products/entrata/reviews?filters%5Bsentiment_snippet%5D=1117894&qs=pros-and-cons#reviews) See Related User Reviews AN Arthur N. Small-Business (50 or fewer emp.) 5.0/5 "Effective Lead Management with a Smooth Setup" What do you dislike about Entrata? I find that feature consistency could be improved after updates. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "All-in-One Solution That Streamlines Operations and Empowers Teams" What do you dislike about Entrata? The only real downside that we have experienced is the same as probably any Company that switches to a new software. The learning curve and the const ##### 5. Poor Customer Support Users experience **poor customer support** with long wait times and unhelpful assistance, impacting their ability to resolve urgent issues. [ See 22 mentions ](https://www.g2.com/products/entrata/reviews?filters%5Bsentiment_snippet%5D=1121344&qs=pros-and-cons#reviews) See Related User Reviews JF Julia F. Small-Business (50 or fewer emp.) 5.0/5 "Streamlined Leasing with Entrata, Needs Better Support" What do you dislike about Entrata? I think they need to improve customer support responsiveness. It's sometimes slow or ineffective when issues occur. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 2.0/5 "Constant Updates with Poor Support Team" What do you dislike about Entrata? The lack of support and the inability to conform to more diverse client needs. ![Omar Danilo S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Omar Danilo S.") OS Omar Danilo S. Tec mantenimiento Small-Business (50 or fewer emp.) 4/24/2025 "Easy to Use with Useful Tools" 5/5 What do you like best about Entrata? I like that Entrata is very easy to use and offers many tools. I can view and close work orders, and I can also take photos to leave evidence when closing the jobs. Additionally, the initial setup was very easy. Review collected by and hosted on G2.com. What do you dislike about Entrata? Upload videos Review collected by and hosted on G2.com. What problems is Entrata solving and how is that benefiting you? I use Entrata to manage my work orders, view and close work orders. It is easy to use and allows taking photos as evidence when closing jobs. Review collected by and hosted on G2.com. Show More 4/16/2026 Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated ![Michael O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael O.") MO Michael O. Leasing Specialist Small-Business (50 or fewer emp.) 2/23/2026 "Not Optimized for Low-End PCs, and the UI Feels Cluttered" 2.5/5 What do you like best about Entrata? It has a great amount of organizational features and is able to integrate with multiple APIs! I think if it could expand it might even see more common place in other scenarios besides leasing Review collected by and hosted on G2.com. What do you dislike about Entrata? Its not optimized for lower-end PCs The UI can use a bit of a touch-up regarding the various amounts of tabs, searching for things takes a bit if youre not familiar Setting up Guest Cards and Applications can sometimes be a tedious process Review collected by and hosted on G2.com. What problems is Entrata solving and how is that benefiting you? Having all my leads in one place and even being able to have them organized Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Tamiko K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tamiko K.") TK Tamiko K. Leasing consultant Small-Business (50 or fewer emp.) 7/8/2026 "Fast, Easy to Use, and a Big Help Leasing in My Work" 5/5 What do you like best about Entrata? Fast and easy to use and helpful in my line of work Review collected by and hosted on G2.com. What do you dislike about Entrata? I like everything about entrata easy to use Review collected by and hosted on G2.com. What problems is Entrata solving and how is that benefiting you? Leases, and rental applications Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ZR Zulema R. ap clerk Mid-Market (51-1000 emp.) 7/7/2026 "Fast Check Cutting and Easy Account Reconciliation" 5/5 What do you like best about Entrata? fast at cutting checks and easy to reconcile accounts Review collected by and hosted on G2.com. What do you dislike about Entrata? tiny fonts at reporting tab and time to get them Review collected by and hosted on G2.com. What problems is Entrata solving and how is that benefiting you? entering data easy and accurate Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Julia A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Julia A.") JA Julia A. Assistant General Manager Small-Business (50 or fewer emp.) 2/26/2026 "Very User-Friendly Experience" 4.5/5 What do you like best about Entrata? Entrata is very user-friendly. I have employees to train fairly regularly, and this platform makes it really easy to get them up to speed. We use Entrata daily! Review collected by and hosted on G2.com. What do you dislike about Entrata? The only thing I wish I could change about Entrata is having more access to make changes without always needing to go through a specific point person at the company, although I understand why it’s set up this way. Review collected by and hosted on G2.com. What problems is Entrata solving and how is that benefiting you? Entrata keeps everything organized for us—from important documents to the communication we’ve had with a lead, and everything in between. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Real Estate") UR Verified User in Real Estate Mid-Market (51-1000 emp.) 4/24/2025 "SO user friendly!" 5/5 What do you like best about Entrata? It is extremely intuitive and easy to use Review collected by and hosted on G2.com. What do you dislike about Entrata? The only thing i wish they would add is a "how-to" link that was a little easier to find. We are also a Quext property, and they do a great job of creating step-by-step videos and slides so that there are many different ways to find answers to your questions Review collected by and hosted on G2.com. What problems is Entrata solving and how is that benefiting you? Leasing and follow up is extremely easy to track I also love budget vs actual so I am easily able to track our monthly spending Lead Conversion is also extremely clear and easy to understand We have also been using it to track property reviews Review collected by and hosted on G2.com. Show More 4/9/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Mohit A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohit A.") MA Mohit A. Senior Accountant Small-Business (50 or fewer emp.) 7/2/2026 "User-Friendly Interface for Beginners and Advanced Users" 4.5/5 What do you like best about Entrata? User friendly interface for all beginners as well as advanced Review collected by and hosted on G2.com. What do you dislike about Entrata? Rent roll reports need some more improvement. Review collected by and hosted on G2.com. What problems is Entrata solving and how is that benefiting you? More for preparation of the charges. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Adam L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adam L.") AL Adam L. Assistant Property Manager Mid-Market (51-1000 emp.) 4/14/2026 "Entrata’s Feature-Rich, User-Friendly Experience" 5/5 What do you like best about Entrata? I enjoy Entrata and all of the different features that it has. Very user friendly. Review collected by and hosted on G2.com. What do you dislike about Entrata? I don't like that when you start a screening the applicant disappears completely and you have to search them by name. I wish there was a screening section where it satyed. Review collected by and hosted on G2.com. What problems is Entrata solving and how is that benefiting you? I think it's a pretty well rounded product Review collected by and hosted on G2.com. Show More 4/28/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Conmesha C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Conmesha C.") CC Conmesha C. Assistant Community Manager Small-Business (50 or fewer emp.) 1/30/2025 "Entrata review" 5/5 What do you like best about Entrata? It’s easy to navigate and new user friendly Review collected by and hosted on G2.com. What do you dislike about Entrata? It’s great and nothing needed to changed Review collected by and hosted on G2.com. What problems is Entrata solving and how is that benefiting you? leasing and application process is very simple Review collected by and hosted on G2.com. Show More 6/28/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Derrick G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Derrick G.") DG Derrick G. Operations Training Manager Mid-Market (51-1000 emp.) 3/19/2025 "Streamlining Property Management" 5/5 What do you like best about Entrata? It Centralizes all tasks and priorities right there on the Dashboard. Whether managing the prospect funnel or managing resident relations... Entrata is the one stop platform to do it all. Review collected by and hosted on G2.com. What do you dislike about Entrata? I wish the Inspection App was more capable with Apple devices. Review collected by and hosted on G2.com. What problems is Entrata solving and how is that benefiting you? Streamlining my unboarding experience for new employees without residential background. Since intrada is user intuitive, it's quite easy to pick up the tasks needed for new users. Review collected by and hosted on G2.com. 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