--- title: Entrata Reviews meta\_title: 'Entrata Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 820 reviews by the users' company size, role or industry to find out how Entrata works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 820 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Real Estate url: https://www.g2.com/categories/real-estate --- ### Entrata Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users praise the **ease of use** of Entrata, benefiting from its seamless management and centralized features. [(195 mentions)](https://www.g2.com/products/entrata/reviews?filters%5Bsentiment_snippet%5D=1117329&qs=pros-and-cons#reviews) Users commend Entrata for its **user-friendly interface** , making navigation and training quick and efficient. [(87 mentions)](https://www.g2.com/products/entrata/reviews?filters%5Bsentiment_snippet%5D=1119294&qs=pros-and-cons#reviews) Users value the **easy navigation** of Entrata, making it efficient to find and manage essential tasks. [(65 mentions)](https://www.g2.com/products/entrata/reviews?filters%5Bsentiment_snippet%5D=1117213&qs=pros-and-cons#reviews) Users praise Entrata's **responsive customer support** , making it easy to navigate and implement across teams. [(64 mentions)](https://www.g2.com/products/entrata/reviews?filters%5Bsentiment_snippet%5D=1119892&qs=pros-and-cons#reviews) Users love the **efficiency** of Entrata, streamlining property management and enhancing usability for all parties involved. [(64 mentions)](https://www.g2.com/products/entrata/reviews?filters%5Bsentiment_snippet%5D=1120449&qs=pros-and-cons#reviews) Users express dissatisfaction with **missing features** in Entrata, such as needed reports and improved layout for better usability. [(43 mentions)](https://www.g2.com/products/entrata/reviews?filters%5Bsentiment_snippet%5D=1119766&qs=pros-and-cons#reviews) Users find the **poor usability** of Entrata frustrating, impacting navigation and causing workflow inefficiencies. [(24 mentions)](https://www.g2.com/products/entrata/reviews?filters%5Bsentiment_snippet%5D=1119068&qs=pros-and-cons#reviews) Users find the **reporting issues** in Entrata problematic, leading to confusion and unreliable data on occupancy and maintenance. [(24 mentions)](https://www.g2.com/products/entrata/reviews?filters%5Bsentiment_snippet%5D=1120873&qs=pros-and-cons#reviews) Users often face **update issues** with Entrata, leading to problems with reports and slower resolution of feature requests. [(23 mentions)](https://www.g2.com/products/entrata/reviews?filters%5Bsentiment_snippet%5D=1117894&qs=pros-and-cons#reviews) Users experience **poor customer support** with long wait times and unhelpful assistance, impacting their ability to resolve urgent issues. [(22 mentions)](https://www.g2.com/products/entrata/reviews?filters%5Bsentiment_snippet%5D=1121344&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Entrata ##### 1. Ease of Use Users praise the **ease of use** of Entrata, benefiting from its seamless management and centralized features. [ See 195 mentions ](https://www.g2.com/products/entrata/reviews?filters%5Bsentiment_snippet%5D=1117329&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Working Smarter with ENTRATA" What do you like about Entrata? Entrata is easy to use and easy to learn. It has reports to help organize your office and make it run smoothly. You can easily complete tasks in each ![Conmesha C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Conmesha C.") CC Conmesha C. Small-Business (50 or fewer emp.) 5.0/5 "Entrata review" What do you like about Entrata? It’s easy to navigate and new user friendly ##### 2. User-Friendly Users commend Entrata for its **user-friendly interface** , making navigation and training quick and efficient. [ See 87 mentions ](https://www.g2.com/products/entrata/reviews?filters%5Bsentiment_snippet%5D=1119294&qs=pros-and-cons#reviews) See Related User Reviews ![Conmesha C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Conmesha C.") CC Conmesha C. Small-Business (50 or fewer emp.) 5.0/5 "Entrata review" What do you like about Entrata? It’s easy to navigate and new user friendly ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "User-Friendly Entrata That Makes Leasing and Transitions Easy" What do you like about Entrata? I love how user friendly the system is. I am able to generate leases, upload documents, verify insurance, communicate with residents, keep track of al ##### 3. Easy Navigation Users value the **easy navigation** of Entrata, making it efficient to find and manage essential tasks. [ See 65 mentions ](https://www.g2.com/products/entrata/reviews?filters%5Bsentiment_snippet%5D=1117213&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Working Smarter with ENTRATA" What do you like about Entrata? Entrata is easy to use and easy to learn. It has reports to help organize your office and make it run smoothly. You can easily complete tasks in each ![Meghan B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Meghan B.") MB Meghan B. Mid-Market (51-1000 emp.) 4.5/5 "Navigation simplified" What do you like about Entrata? Love the ability to customize tasks with manually scheduled reminders! ##### 4. Customer Support Users praise Entrata's **responsive customer support** , making it easy to navigate and implement across teams. [ See 64 mentions ](https://www.g2.com/products/entrata/reviews?filters%5Bsentiment_snippet%5D=1119892&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Working Smarter with ENTRATA" What do you like about Entrata? Entrata is easy to use and easy to learn. It has reports to help organize your office and make it run smoothly. You can easily complete tasks in each ![Ashley G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashley G.") AG Ashley G. Mid-Market (51-1000 emp.) 5.0/5 "Outstanding Customer Support and Effortless Ease of Use" What do you like about Entrata? Customer support, easy to use, consistent ##### 5. Efficiency Users love the **efficiency** of Entrata, streamlining property management and enhancing usability for all parties involved. [ See 64 mentions ](https://www.g2.com/products/entrata/reviews?filters%5Bsentiment_snippet%5D=1120449&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Working Smarter with ENTRATA" What do you like about Entrata? Entrata is easy to use and easy to learn. It has reports to help organize your office and make it run smoothly. You can easily complete tasks in each ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "I manage 245 units at a garden style apartment complex" What do you like about Entrata? very efficient and organized with work orders ### 5 Cons or Disadvantages of Entrata ##### 1. Missing Features Users express dissatisfaction with **missing features** in Entrata, such as needed reports and improved layout for better usability. [ See 43 mentions ](https://www.g2.com/products/entrata/reviews?filters%5Bsentiment_snippet%5D=1119766&qs=pros-and-cons#reviews) See Related User Reviews ![Robert H M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Robert H M.") RM Robert H M. Small-Business (50 or fewer emp.) 4.0/5 "Robust Management Solution with Reporting Power, Needs Better Support" What do you dislike about Entrata? As it's grown, it has gotten a tad byzantine. It's hard to find any one person at Entrata that can answer questions, and the help desk platform, while ![Julia A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Julia A.") JA Julia A. Small-Business (50 or fewer emp.) 4.5/5 "Very User-Friendly Experience" What do you dislike about Entrata? The only thing I wish I could change about Entrata is having more access to make changes without always needing to go through a specific point person ##### 2. Poor Usability Users find the **poor usability** of Entrata frustrating, impacting navigation and causing workflow inefficiencies. [ See 24 mentions ](https://www.g2.com/products/entrata/reviews?filters%5Bsentiment_snippet%5D=1119068&qs=pros-and-cons#reviews) See Related User Reviews ![Robert H M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Robert H M.") RM Robert H M. Small-Business (50 or fewer emp.) 4.0/5 "Robust Management Solution with Reporting Power, Needs Better Support" What do you dislike about Entrata? As it's grown, it has gotten a tad byzantine. It's hard to find any one person at Entrata that can answer questions, and the help desk platform, while ![Keegan D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Keegan D.") KD Keegan D. Small-Business (50 or fewer emp.) 5.0/5 "User-Friendly, All-in-One Platform That Streamlines Property Management" What do you dislike about Entrata? As a leasing agent who uses Entrata every day, it can sometimes feel a little slow or require more clicks than necessary to complete simple tasks. Dur ##### 3. Reporting Issues Users find the **reporting issues** in Entrata problematic, leading to confusion and unreliable data on occupancy and maintenance. [ See 24 mentions ](https://www.g2.com/products/entrata/reviews?filters%5Bsentiment_snippet%5D=1120873&qs=pros-and-cons#reviews) See Related User Reviews ![Mohan G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohan G.") MG Mohan G. Mid-Market (51-1000 emp.) 4.0/5 "Effortless Bank Reconciliation and Powerful Reporting" What do you dislike about Entrata? It takes little extra time to download the reports. It is not help full for housing units/affordable units ![Lexus O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lexus O.") LO Lexus O. Small-Business (50 or fewer emp.) 5.0/5 "Entrata is very diverse, allowing us to do everything we need to do while allowing autonomy" What do you dislike about Entrata? I do wish that inspections could be reopened, or routed back to the maintenance facilities app when an adjustments needs to be made. I do also wish th ##### 4. Update Issues Users often face **update issues** with Entrata, leading to problems with reports and slower resolution of feature requests. [ See 23 mentions ](https://www.g2.com/products/entrata/reviews?filters%5Bsentiment_snippet%5D=1117894&qs=pros-and-cons#reviews) See Related User Reviews AN Arthur N. Small-Business (50 or fewer emp.) 5.0/5 "Effective Lead Management with a Smooth Setup" What do you dislike about Entrata? I find that feature consistency could be improved after updates. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "All-in-One Solution That Streamlines Operations and Empowers Teams" What do you dislike about Entrata? The only real downside that we have experienced is the same as probably any Company that switches to a new software. The learning curve and the const ##### 5. Poor Customer Support Users experience **poor customer support** with long wait times and unhelpful assistance, impacting their ability to resolve urgent issues. [ See 22 mentions ](https://www.g2.com/products/entrata/reviews?filters%5Bsentiment_snippet%5D=1121344&qs=pros-and-cons#reviews) See Related User Reviews JF Julia F. Small-Business (50 or fewer emp.) 5.0/5 "Streamlined Leasing with Entrata, Needs Better Support" What do you dislike about Entrata? I think they need to improve customer support responsiveness. It's sometimes slow or ineffective when issues occur. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 2.0/5 "Constant Updates with Poor Support Team" What do you dislike about Entrata? The lack of support and the inability to conform to more diverse client needs. ![Ashley M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashley M.") AM Ashley M. Leasing and marketing manager Small-Business (50 or fewer emp.) 7/20/2026 "Entrata is a helpful tool in multiple ways" 5/5 What do you like best about Entrata? I am able to keep track of all my residents and leads Review collected by and hosted on G2.com. What do you dislike about Entrata? I wish the reports were easier to access Review collected by and hosted on G2.com. What problems is Entrata solving and how is that benefiting you? Entrata helps me to be more organized with my responsibilities at work. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite on behalf of seller ![emily w.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "emily w.") EW emily w. Commercial and Multi-Family Property Manager Small-Business (50 or fewer emp.) 7/7/2026 "Entrata’s Simple, Easy-to-Navigate Experience" 5/5 What do you like best about Entrata? The simplicity. It is so easy to navigate Review collected by and hosted on G2.com. What do you dislike about Entrata? I truly have no complaints about Entrata Review collected by and hosted on G2.com. What problems is Entrata solving and how is that benefiting you? Entrata provides everything from applications to employee communication. Its all on one platform making it easy to navigate all parts of my job Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Andrea D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrea D.") AD Andrea D. Leasing Admin 2/3/2026 "Streamlined Property Management with Entrata" 5/5 What do you like best about Entrata? I really like how with Entrata, everything lives together in one place, making it easy to follow up and follow along with residents. The emailing feature and the handling of financials and maintenance requests are standout aspects for me. The whole company can have eyes on a resident at any time, knowing where something is sitting, pending, or has been requested. Entrata is more user-friendly, can do more, and offers more automated emails and templates, which is great for our needs. The initial setup was seamless, and it's a product I'm highly likely to recommend. Review collected by and hosted on G2.com. What do you dislike about Entrata? I wish there was an @ function on the side where we work to communicate with people to fix things. It would be nice if there was a queue for agents so not so many hands are in the same pot. Also, if something needed to be fixed, being able to @ the person or team instead of having to send screenshots through an email separately would be great. Review collected by and hosted on G2.com. What problems is Entrata solving and how is that benefiting you? Entrata lets everything live together in one place, making it easy to follow up and follow along with residents. The whole company can see resident information anytime, knowing what's sitting, pending, or requested. Review collected by and hosted on G2.com. Show More 2/5/2026 Validated ReviewerIncentivizedSource: Seller invite MS Mathos S. 2/10/2026 "Seamless Setup, Comprehensive Property Management" 5/5 What do you like best about Entrata? I use Entrata for communication, leasing, marketing, maintenance requests, and reporting. I love how it streamlines everything in one location, helping me communicate on a mass level with all residents and view updates on work orders easily. It's really helpful! I really like that I can locate any reports I need to see how the property is doing. The communication center is great for sending out mass emails, and the library is terrific for finding necessary reports. The maintenance tab helps me provide updates to residents. The initial setup was seamless with no issues, and I'd highly recommend it to a friend or colleague. Review collected by and hosted on G2.com. What do you dislike about Entrata? There isn't anything that I dislike. Review collected by and hosted on G2.com. What problems is Entrata solving and how is that benefiting you? I use Entrata to streamline communication with residents, manage leasing and marketing, handle maintenance requests, and reporting. It consolidates everything in one location, allowing me to communicate mass updates and access crucial reports, which is incredibly helpful. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite MJ Michael J. Lead maintenance Tech Enterprise (\> 1000 emp.) 7/15/2026 "Very Easy to Use and a Joy to Work With" 5/5 What do you like best about Entrata? The app is very easy to use. I enjoy using the app Review collected by and hosted on G2.com. What do you dislike about Entrata? So far I do not dislike anything about the app Review collected by and hosted on G2.com. What problems is Entrata solving and how is that benefiting you? I’m not familiar with anything they are solving at this time. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Real Estate") UR Verified User in Real Estate Small-Business (50 or fewer emp.) 7/6/2026 "Very Helpful Customer Service and a Flexible Platform" 5/5 What do you like best about Entrata? Whenever I call the customer service for help with an issue, they are very helpful. Review collected by and hosted on G2.com. What do you dislike about Entrata? I have only worked with Entrata for a year and have not come across anything I specifically do not like. I know it can be limiting in some ways but it is also limitless in others. Review collected by and hosted on G2.com. What problems is Entrata solving and how is that benefiting you? Entrata creates a centralized place for residents and their information to be easily accessed. Anytime they do updates, they are benefiting us. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Real Estate") CR Verified User in Real Estate Small-Business (50 or fewer emp.) 7/7/2026 "Entrata Stands Out for Usability and Quick, In-Window Navigation" 5/5 What do you like best about Entrata? I do appreciate on Entrata all the quick links and also being able to stay within the same window. That is a big drawback other programs have versus Entrata. Entrata really stands out in the category of usability. Review collected by and hosted on G2.com. What do you dislike about Entrata? I dislike the application approval process, I do think it is very lengthy with far more approvals then necessary/ Review collected by and hosted on G2.com. What problems is Entrata solving and how is that benefiting you? Issues that occur with residents are not as common due to knowledge and informational correspondence. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller HC hiram c. Small-Business (50 or fewer emp.) 7/2/2026 "Smooth Interface, Perfect for Property Management" 5/5 What do you like best about Entrata? I use Entrata for property management work and I like how smooth the interface is. I just love how it continues to update to make things easier for us. The quick keys are super helpful. For me, it was super easy to set up. Review collected by and hosted on G2.com. What do you dislike about Entrata? everything is good Review collected by and hosted on G2.com. What problems is Entrata solving and how is that benefiting you? I use Entrata to manage everything from who lives on-site to work order issues. The smooth interface and quick keys make operations easier and efficient. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Dylan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dylan S.") DS Dylan S. Merchandise and Opperations specialist Small-Business (50 or fewer emp.) 7/8/2026 "Keeps All My Tasks in One Place and Easy to Manage" 4/5 What do you like best about Entrata? It makes looking at my tasks simple while keeping everything all in one place Review collected by and hosted on G2.com. What do you dislike about Entrata? Entrata seems to crash on me a lot or it will lose some of my inspections. I have to restart the app a lot or sometimes even log out and log back in. Review collected by and hosted on G2.com. What problems is Entrata solving and how is that benefiting you? It helps me communicate with my residents well especially when the resident understands how to work the system and read notes Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Xiann P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Xiann P.") XP Xiann P. Leasing Community Intern Small-Business (50 or fewer emp.) 7/2/2026 "Very Organized and Easy to Navigate" 5/5 What do you like best about Entrata? It's very organized and very easy to navigate. Review collected by and hosted on G2.com. What do you dislike about Entrata? Might take a minute to update which has caused me and my colleagues to call the same person within the same timeframe. Review collected by and hosted on G2.com. What problems is Entrata solving and how is that benefiting you? Organization and planning. Review collected by and hosted on G2.com. 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