--- title: Entrata Reviews meta\_title: 'Entrata Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 820 reviews by the users' company size, role or industry to find out how Entrata works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 820 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Real Estate url: https://www.g2.com/categories/real-estate ---

### Entrata Pros and Cons: Top 5 Advantages and Disadvantages

#### Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users praise the **ease of use** of Entrata, benefiting from its seamless management and centralized features. [(195 mentions)](https://www.g2.com/products/entrata/reviews?filters%5Bsentiment_snippet%5D=1117329&qs=pros-and-cons#reviews)

Users commend Entrata for its **user-friendly interface** , making navigation and training quick and efficient. [(87 mentions)](https://www.g2.com/products/entrata/reviews?filters%5Bsentiment_snippet%5D=1119294&qs=pros-and-cons#reviews)

Users value the **easy navigation** of Entrata, making it efficient to find and manage essential tasks. [(65 mentions)](https://www.g2.com/products/entrata/reviews?filters%5Bsentiment_snippet%5D=1117213&qs=pros-and-cons#reviews)

Users praise Entrata's **responsive customer support** , making it easy to navigate and implement across teams. [(64 mentions)](https://www.g2.com/products/entrata/reviews?filters%5Bsentiment_snippet%5D=1119892&qs=pros-and-cons#reviews)

Users love the **efficiency** of Entrata, streamlining property management and enhancing usability for all parties involved. [(64 mentions)](https://www.g2.com/products/entrata/reviews?filters%5Bsentiment_snippet%5D=1120449&qs=pros-and-cons#reviews)

Users express dissatisfaction with **missing features** in Entrata, such as needed reports and improved layout for better usability. [(43 mentions)](https://www.g2.com/products/entrata/reviews?filters%5Bsentiment_snippet%5D=1119766&qs=pros-and-cons#reviews)

Users find the **poor usability** of Entrata frustrating, impacting navigation and causing workflow inefficiencies. [(24 mentions)](https://www.g2.com/products/entrata/reviews?filters%5Bsentiment_snippet%5D=1119068&qs=pros-and-cons#reviews)

Users find the **reporting issues** in Entrata problematic, leading to confusion and unreliable data on occupancy and maintenance. [(24 mentions)](https://www.g2.com/products/entrata/reviews?filters%5Bsentiment_snippet%5D=1120873&qs=pros-and-cons#reviews)

Users often face **update issues** with Entrata, leading to problems with reports and slower resolution of feature requests. [(23 mentions)](https://www.g2.com/products/entrata/reviews?filters%5Bsentiment_snippet%5D=1117894&qs=pros-and-cons#reviews)

Users experience **poor customer support** with long wait times and unhelpful assistance, impacting their ability to resolve urgent issues. [(22 mentions)](https://www.g2.com/products/entrata/reviews?filters%5Bsentiment_snippet%5D=1121344&qs=pros-and-cons#reviews)

### 5 Pros or Advantages of Entrata

##### 1. Ease of Use

Users praise the **ease of use** of Entrata, benefiting from its seamless management and centralized features.
[
See 195 mentions
](https://www.g2.com/products/entrata/reviews?filters%5Bsentiment_snippet%5D=1117329&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Working Smarter with ENTRATA"

What do you like about Entrata?

Entrata is easy to use and easy to learn. It has reports to help organize your office and make it run smoothly. You can easily complete tasks in each

 ![Conmesha C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Conmesha C.")
CC

Conmesha C.

Small-Business (50 or fewer emp.)

5.0/5

"Entrata review"

What do you like about Entrata?

It’s easy to navigate and new user friendly

##### 2. User-Friendly

Users commend Entrata for its **user-friendly interface** , making navigation and training quick and efficient.
[
See 87 mentions
](https://www.g2.com/products/entrata/reviews?filters%5Bsentiment_snippet%5D=1119294&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Conmesha C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Conmesha C.")
CC

Conmesha C.

Small-Business (50 or fewer emp.)

5.0/5

"Entrata review"

What do you like about Entrata?

It’s easy to navigate and new user friendly

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"User-Friendly Entrata That Makes Leasing and Transitions Easy"

What do you like about Entrata?

I love how user friendly the system is. I am able to generate leases, upload documents, verify insurance, communicate with residents, keep track of al

##### 3. Easy Navigation

Users value the **easy navigation** of Entrata, making it efficient to find and manage essential tasks.
[
See 65 mentions
](https://www.g2.com/products/entrata/reviews?filters%5Bsentiment_snippet%5D=1117213&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Working Smarter with ENTRATA"

What do you like about Entrata?

Entrata is easy to use and easy to learn. It has reports to help organize your office and make it run smoothly. You can easily complete tasks in each

 ![Meghan B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Meghan B.")
MB

Meghan B.

Mid-Market (51-1000 emp.)

4.5/5

"Navigation simplified"

What do you like about Entrata?

Love the ability to customize tasks with manually scheduled reminders!

##### 4. Customer Support

Users praise Entrata's **responsive customer support** , making it easy to navigate and implement across teams.
[
See 64 mentions
](https://www.g2.com/products/entrata/reviews?filters%5Bsentiment_snippet%5D=1119892&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Working Smarter with ENTRATA"

What do you like about Entrata?

Entrata is easy to use and easy to learn. It has reports to help organize your office and make it run smoothly. You can easily complete tasks in each

 ![Ashley G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashley G.")
AG

Ashley G.

Mid-Market (51-1000 emp.)

5.0/5

"Outstanding Customer Support and Effortless Ease of Use"

What do you like about Entrata?

Customer support, easy to use, consistent

##### 5. Efficiency

Users love the **efficiency** of Entrata, streamlining property management and enhancing usability for all parties involved.
[
See 64 mentions
](https://www.g2.com/products/entrata/reviews?filters%5Bsentiment_snippet%5D=1120449&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Working Smarter with ENTRATA"

What do you like about Entrata?

Entrata is easy to use and easy to learn. It has reports to help organize your office and make it run smoothly. You can easily complete tasks in each

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"I manage 245 units at a garden style apartment complex"

What do you like about Entrata?

very efficient and organized with work orders

### 5 Cons or Disadvantages of Entrata

##### 1. Missing Features

Users express dissatisfaction with **missing features** in Entrata, such as needed reports and improved layout for better usability.
[
See 43 mentions
](https://www.g2.com/products/entrata/reviews?filters%5Bsentiment_snippet%5D=1119766&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Robert H M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Robert H M.")
RM

Robert H M.

Small-Business (50 or fewer emp.)

4.0/5

"Robust Management Solution with Reporting Power, Needs Better Support"

What do you dislike about Entrata?

As it's grown, it has gotten a tad byzantine. It's hard to find any one person at Entrata that can answer questions, and the help desk platform, while

 ![Julia A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Julia A.")
JA

Julia A.

Small-Business (50 or fewer emp.)

4.5/5

"Very User-Friendly Experience"

What do you dislike about Entrata?

The only thing I wish I could change about Entrata is having more access to make changes without always needing to go through a specific point person

##### 2. Poor Usability

Users find the **poor usability** of Entrata frustrating, impacting navigation and causing workflow inefficiencies.
[
See 24 mentions
](https://www.g2.com/products/entrata/reviews?filters%5Bsentiment_snippet%5D=1119068&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Robert H M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Robert H M.")
RM

Robert H M.

Small-Business (50 or fewer emp.)

4.0/5

"Robust Management Solution with Reporting Power, Needs Better Support"

What do you dislike about Entrata?

As it's grown, it has gotten a tad byzantine. It's hard to find any one person at Entrata that can answer questions, and the help desk platform, while

 ![Keegan D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Keegan D.")
KD

Keegan D.

Small-Business (50 or fewer emp.)

5.0/5

"User-Friendly, All-in-One Platform That Streamlines Property Management"

What do you dislike about Entrata?

As a leasing agent who uses Entrata every day, it can sometimes feel a little slow or require more clicks than necessary to complete simple tasks. Dur

##### 3. Reporting Issues

Users find the **reporting issues** in Entrata problematic, leading to confusion and unreliable data on occupancy and maintenance.
[
See 24 mentions
](https://www.g2.com/products/entrata/reviews?filters%5Bsentiment_snippet%5D=1120873&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Mohan G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohan G.")
MG

Mohan G.

Mid-Market (51-1000 emp.)

4.0/5

"Effortless Bank Reconciliation and Powerful Reporting"

What do you dislike about Entrata?

It takes little extra time to download the reports. It is not help full for housing units/affordable units

 ![Lexus O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lexus O.")
LO

Lexus O.

Small-Business (50 or fewer emp.)

5.0/5

"Entrata is very diverse, allowing us to do everything we need to do while allowing autonomy"

What do you dislike about Entrata?

I do wish that inspections could be reopened, or routed back to the maintenance facilities app when an adjustments needs to be made. I do also wish th

##### 4. Update Issues

Users often face **update issues** with Entrata, leading to problems with reports and slower resolution of feature requests.
[
See 23 mentions
](https://www.g2.com/products/entrata/reviews?filters%5Bsentiment_snippet%5D=1117894&qs=pros-and-cons#reviews)

See Related User Reviews

AN

Arthur N.

Small-Business (50 or fewer emp.)

5.0/5

"Effective Lead Management with a Smooth Setup"

What do you dislike about Entrata?

I find that feature consistency could be improved after updates.

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"All-in-One Solution That Streamlines Operations and Empowers Teams"

What do you dislike about Entrata?

The only real downside that we have experienced is the same as probably any Company that switches to a new software. The learning curve and the const

##### 5. Poor Customer Support

Users experience **poor customer support** with long wait times and unhelpful assistance, impacting their ability to resolve urgent issues.
[
See 22 mentions
](https://www.g2.com/products/entrata/reviews?filters%5Bsentiment_snippet%5D=1121344&qs=pros-and-cons#reviews)

See Related User Reviews

JF

Julia F.

Small-Business (50 or fewer emp.)

5.0/5

"Streamlined Leasing with Entrata, Needs Better Support"

What do you dislike about Entrata?

I think they need to improve customer support responsiveness. It's sometimes slow or ineffective when issues occur.

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Mid-Market (51-1000 emp.)

2.0/5

"Constant Updates with Poor Support Team"

What do you dislike about Entrata?

The lack of support and the inability to conform to more diverse client needs.

 ![Cam P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cam P.")
CP

Cam P.

leasing agent

Enterprise (\> 1000 emp.)

7/3/2026

"Makes Supporting Residents Easy and Strengthens Resident Relations"

5/5

What do you like best about Entrata?

I like being able to assist residents with items in the resident portal, and Entrata makes it easy for me to support them and maintain strong resident relations. Review collected by and hosted on G2.com.

What do you dislike about Entrata?

I don’t like that some things are difficult to look up, like the driver’s plate and current applicants. Review collected by and hosted on G2.com.

What problems is Entrata solving and how is that benefiting you?

I haven’t noticed any issues so far, and everything seems good! Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Zulema R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zulema R.")
ZR

Zulema R.

AP clerk

Mid-Market (51-1000 emp.)

7/2/2026

"Fast, Easy Check Cutting and Smooth Reconciliation"

5/5

What do you like best about Entrata?

it is helpful to cut checks easily and fast, also for reconciling purposes it is a very good program Review collected by and hosted on G2.com.

What do you dislike about Entrata?

reports and tiny fonts for reports, also the time to filter thru so many camps the data to get a report fast Review collected by and hosted on G2.com.

What problems is Entrata solving and how is that benefiting you?

easy at cutting checks and void them and also reconciling and getting done bank reconciliations accurate Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

JG

Jazmine G.

Leasing specialist

Mid-Market (51-1000 emp.)

7/2/2026

"My go to property management software"

5/5

What do you like best about Entrata?

It’s easy to receive notifications and send messages to residents. All the tabs are right on the home page, which makes everything straightforward and easy to explain. Review collected by and hosted on G2.com.

What do you dislike about Entrata?

The only thing I dislike about Entrata is you cant call from it. Review collected by and hosted on G2.com.

What problems is Entrata solving and how is that benefiting you?

It is help me solve problems with reports and renewal and it’s easy to work Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Delisia W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Delisia W.")
DW

Delisia W.

Mid-Market (51-1000 emp.)

7/2/2026

"Essential for Efficient Apartment Management"

5/5

What do you like best about Entrata?

I like that Entrata helps find and correct issues for residents quicker than other systems. I also appreciate that everything needed to help new prospects and current tenants is all in one system. The initial setup was very easy and only took around 30 minutes to get everything over. It's a very good system to have. Review collected by and hosted on G2.com.

What do you dislike about Entrata?

Nothing at all Review collected by and hosted on G2.com.

What problems is Entrata solving and how is that benefiting you?

Entrata helps find and correct issues for residents quicker than other systems. I like that everything needed to help new prospects and current tenants is all on one system. Review collected by and hosted on G2.com.

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7/7/2026
Validated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Verified User in Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Real Estate")
CR

Verified User in Real Estate

Small-Business (50 or fewer emp.)

7/2/2026

"Intuitive Interface with Easy Access to Leasing and Maintenance Data"

4.5/5

What do you like best about Entrata?

It’s easy to access leasing and maintenance-related data. It offers a wide range of functionality and has a very intuitive interface, which makes it straightforward to use. Review collected by and hosted on G2.com.

What do you dislike about Entrata?

It logs me off every time I don’t use it for a while, even when I’m on my trusted laptop. Review collected by and hosted on G2.com.

What problems is Entrata solving and how is that benefiting you?

It’s readily available and lets me keep track of things on my end without having to trouble the on-site teams. It also gives me access to multiple types and formats of reports, which makes it easier to find what I need. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Sydney P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sydney P.")
SP

Sydney P.

Small-Business (50 or fewer emp.)

2/23/2026

"Intuitive, Efficient, But Needs Application Tweaks"

5/5

What do you like best about Entrata?

I like Entrata because it's easy and simple to use, and once you learn the processes and procedures, it's not complicated and goes pretty fast. I use it for work, and I appreciate that I can run reports quickly and see everything exactly as I need. It resolves any communication issues because everything is documented. Entrata is easy to learn and understand, much clearer than other interfaces in leasing. I find the quick accessibility and organization of the site valuable, as everything is organized exactly where you need it, with tabs for residents, leads, maintenance, and reports. You don't have to search for anything, which makes things so much easier. The initial setup was simple, with management just giving me access. Review collected by and hosted on G2.com.

What do you dislike about Entrata?

I don't like that in the application process, if there's an unknown character or a phone number that's too long in the guarantor's application, it won't let us generate the lease agreement. I wish it would flag it when the applicant is adding that. It's especially problematic since we deal with a lot of international students, and it doesn't work all the way, causing more technical difficulties. Then we have to search down what the problem is. Review collected by and hosted on G2.com.

What problems is Entrata solving and how is that benefiting you?

I use Entrata to run reports quickly and access exactly what I need. It solves communication issues by documenting everything clearly. Review collected by and hosted on G2.com.

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Validated ReviewerIncentivizedSource: Seller invite

CH

Carlos h.

Mid-Market (51-1000 emp.)

4/9/2026

"Streamlined Maintenance with Easy Setup"

5/5

What do you like best about Entrata?

I like how Entrata makes it easy to ensure that residents' work orders are completed in a timely manner. Without it, we would probably be lost and not know what work orders residents want, and we could fall behind. It helps us keep control of our daily tasks and accomplish our jobs and maintenance efficiently. Additionally, it was easy to download on our phones and computers, with no issues and straightforward setup. Review collected by and hosted on G2.com.

What do you dislike about Entrata?

Probably emergency calls, if we had emergencies. We can get emergency calls direct phone number. Review collected by and hosted on G2.com.

What problems is Entrata solving and how is that benefiting you?

I use Entrata for maintenance, helping solve issues for residents. It ensures work orders are done on time, keeping us on top of tasks. Without it, we'd lose track of resident requests and fall behind. Review collected by and hosted on G2.com.

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Validated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Stacey M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stacey M.")
SM

Stacey M.

Property Manager

Mid-Market (51-1000 emp.)

7/8/2026

"Excellent, Knowledgeable Customer Service Team"

5/5

What do you like best about Entrata?

The customer service team operates in excellence and very knowledgeable Review collected by and hosted on G2.com.

What do you dislike about Entrata?

The wait time or response time sometimes can be a little long but worth it. Review collected by and hosted on G2.com.

What problems is Entrata solving and how is that benefiting you?

it is help to solve lease issues, resident information and day to day operations Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Ashley W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashley W.")
AW

Ashley W.

Director of Field Marketing

Mid-Market (51-1000 emp.)

5/9/2024

"User-focused experience + results"

5/5

What do you like best about Entrata?

Entrata recently adjusted their guest cards to automatically opt prospects in for text messaging which has been a HUGE help. Also, their Digital Marketing Bundle has saved my team 21 hours per person per month (84 hours total). Amazing! Review collected by and hosted on G2.com.

What do you dislike about Entrata?

In email campaigns, Entrata has an AI feature to help with mass emails. However, the AI doesn’t use Entrata’s merge fields so you need to delete the AI attempts at merge fields and replace with Entrata’s, creating concern over using AI at all until fixed as it hurts the brand to miss an edit Review collected by and hosted on G2.com.

What problems is Entrata solving and how is that benefiting you?

The Entrata dashbord provides an all-in solution to organizing our on-site team's day-to-day and helping our corporate team have a great snapshot of what is going on at the property and how to best aid our teams. This has allowed for a reduction of calls and emails as everything is easily accesible. Review collected by and hosted on G2.com.

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12/4/2025
Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Shereece B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shereece B.")
SB

Shereece B.

Regional Leasing Specialist

Small-Business (50 or fewer emp.)

7/18/2026

"Seamless Multi-Platform Interface Across All Functions"

5/5

What do you like best about Entrata?

The multi-platform interface it foresters across functionality Review collected by and hosted on G2.com.

What do you dislike about Entrata?

Layout changes frequently occur tend to affect efficiency at times Review collected by and hosted on G2.com.

What problems is Entrata solving and how is that benefiting you?

Solving communication issues, introducing things like the text options to residents has been a great update Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

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##### Categories on G2

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