--- title: Entrata Reviews meta_title: 'Entrata Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 815 reviews by the users' company size, role or industry to find out how Entrata works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 815 scale: '5' date_modified: '2026-07-16' parent_category: name: Real Estate url: https://www.g2.com/categories/real-estate --- # Entrata Reviews **Vendor:** Entrata, Inc. **Category:** [Property Management Software](https://www.g2.com/categories/property-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 815 ## About Entrata Entrata is a comprehensive property management operating system for multifamily communities worldwide. It unifies leasing, operations, and resident engagement into a single, connected system. Through unified workflows and a shared data layer, Entrata eliminates silos and reduces manual processes, creating a system that doesn’t just support work, but actively executes it. The result is greater efficiency, fewer operational gaps, and improved performance at scale. At the center of this platform is Entrata’s Layered Intelligence (ELI+), which delivers purpose-built AI across the most critical moments in the resident lifecycle, including leasing, payments, renewals, and maintenance. From lead conversion to lease signing, ELI+ automates follow-ups, answers prospect inquiries, schedules tours, optimizes rent collection, ensures secure renewals, and streamlines service requests. By embedding intelligence directly into workflows, ELI+ enables teams to operate more efficiently while focusing on high-impact work that drives stronger NOI. Entrata is powered by two core experience platforms: the Operations Experience Platform (OXP) and the Homebody Resident Experience Platform (RXP). OXP transforms property management into an AI-native operating environment where human teams and AI agents work together seamlessly. With built-in automation, governance, and visibility through tools like OXP Studio, operators can manage, monitor, and scale their operations with greater consistency, control, and confidence. On the resident side, Homebody Resident Experience Platform (RXP) delivers a modern, unified app that brings every interaction into one place. Residents can make payments, submit service requests, access renters insurance and deposit alternatives, build credit through rent reporting, and engage with their community, all within a single experience. For operators, this unified platform enhances resident satisfaction and retention while unlocking new ancillary revenue opportunities and enabling customizable, brand-aligned experiences. Together, these capabilities power Entrata’s vision for Autonomous Property Management™, an AI-native, agentic approach where workflows are coordinated and executed across the entire property lifecycle. Instead of relying on teams to manage every task manually, Entrata enables a system where technology and automation drive consistency, speed, and better outcomes, giving operators the freedom to scale efficiently and operate on their own terms. ## Entrata Pros & Cons **What users like:** - Users appreciate the **ease of use** of Entrata, enjoying seamless management of multiple property functions in one place. (195 reviews) - Users appreciate the **user-friendly interface** of Entrata, which enhances navigation and efficiency for property management tasks. (87 reviews) - Users appreciate the **easy navigation** of Entrata, making it simple to find and communicate effectively. (65 reviews) - Users commend Entrata for its **exceptional customer support** , noting responsiveness and helpfulness in addressing concerns and needs. (64 reviews) - Users praise the **efficiency** of Entrata, highlighting how it simplifies property management and saves time and money. (64 reviews) - Users find Entrata to be an **intuitive platform** that enhances their experience in multi-family housing management. (60 reviews) - Users find Entrata's **intuitive interface and comprehensive resources** invaluable for efficient property management and streamlined operations. (58 reviews) - Users find **Entrata's navigation easy** , simplifying management tasks across multiple sites and enhancing overall efficiency. (55 reviews) - Information Access (46 reviews) - Reporting Features (46 reviews) **What users dislike:** - Users express frustration over **missing features** , like outdated reports and limited options for lead cancellation reasons. (43 reviews) - Users find the **poor usability** of Entrata frustrating, with confusing layouts and inefficient workflows complicating their tasks. (24 reviews) - Users find the **reporting issues** in Entrata frustrating, citing confusion in data and updates affecting accuracy. (24 reviews) - Users express concern over **update issues** causing report problems and slow feature request resolutions in Entrata. (23 reviews) - Users experience **poor customer support** , facing long wait times and unhelpful responses to urgent issues. (22 reviews) - Users find the **inadequate reporting** in Entrata confusing, making it hard to understand metrics and user permissions. (20 reviews) - Limited Customization (18 reviews) - Software Bugs (18 reviews) - Lease Management (17 reviews) - Users note that the **interface can feel slow or clunky** at times, impacting the overall experience with Entrata. (17 reviews) ## Entrata Reviews ### 1. All-in-One Maintenance Management That Boosts Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Ty C. | Maintenance Supervisor, Enterprise (> 1000 emp.) **Reviewed Date:** July 07, 2026 **What do you like best about Entrata?** What I like best about Entrata is that it keeps everything in one place. Managing work orders, communicating with residents, tracking maintenance, and documenting completed work is simple and organized. The mobile app allows me to update work orders in real time, upload photos, and stay on top of my daily tasks, which helps improve efficiency and response times. **What do you dislike about Entrata?** Entrata is a great platform overall, but the mobile app can sometimes be slow and require refreshing before updates appear. Finding certain settings or work order details can also take more clicks than necessary. Improving the app’s speed, search function, and offline capabilities would make it even better for maintenance teams working in the field. **What problems is Entrata solving and how is that benefiting you?** Entrata solves the challenge of keeping property management, maintenance, and resident communication organized in one platform. It helps me receive and complete work orders faster, document repairs with photos and notes, track progress in real time, and communicate better with the office. This improves efficiency, accountability, and overall resident satisfaction. ### 2. Entrata Keeps Everything in One Place With Helpful Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Kimberley H. | Marketing Account Executive, Enterprise (> 1000 emp.) **Reviewed Date:** July 02, 2026 **What do you like best about Entrata?** What I like most about Entrata is that it keeps everything I need in one place. From managing leads and applications to tracking follow-ups, processing move-ins, and communicating with residents, it helps keep my day organized and running more efficiently. I also appreciate the automated reminders and task management, since they help me stay on top of prospects and make sure nothing falls through the cracks. Overall, it’s a user-friendly platform that helps me deliver a better experience for both prospects and residents. **What do you dislike about Entrata?** Working in a fast-paced lease-up community, I sometimes wish Entrata loaded a bit faster and made resident and prospect information easier to access from one screen. On high-volume days, having fewer clicks and less jumping between pages would make a noticeable difference. Even with those frustrations, I still find it to be a very effective platform for managing leasing, resident communication, and day-to-day operations. **What problems is Entrata solving and how is that benefiting you?** Entrata solves the challenge of having to manage multiple systems by bringing leasing, resident communication, maintenance, accounting, and reporting into a single platform. Rather than switching between different programs throughout the day, I can take care of most of my daily responsibilities in one place. It saves me time, cuts down on errors, and helps me stay organized. ### 3. Smooth, Reliable All-in-One Platform with Easy Lead Follow-Up **Rating:** 5.0/5.0 stars **Reviewed by:** Robb R. | Leasing and Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2026 **What do you like best about Entrata?** After using Entrata for the past year, I enjoy how smooth and reliable it is. You don't have to go between one or more systems, it's all in one. It is far superior to Yardi. Another aspect I enjoy is the lead follow up, it is easy and simple and as a leasing specialist that's what I need. **What do you dislike about Entrata?** I truly don't have much to say that is bad about entrata. One thing I do not like is when I am following up and putting in notes for a tour, and it makes me input a specific unit that I showed, when really that does vary and we might not even have it. Also, on our website, when someone applies, it does not show them units to select which has been an ongoing issue. **What problems is Entrata solving and how is that benefiting you?** Have the peace of mind that everything having to do with the property is in one place, moving someone in, and moving someone out, is super simple. Our website always looks great, and it helps me by not having to take extra time to do do certain things that normally take a long time. ### 4. Streamlined Property Management with User-Friendly Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Piper S. | Portfolio Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Entrata?** I love how user-friendly Entrata is for both prospects and residents, as well as for management teams. The step-by-step approach with clear direction adds to its usability. It is wonderful for application, leasing, and resident management. I also appreciate the smooth initial setup; newly transitioned deals only experienced blackout windows for less than a week, which is amazing. Overall, Entrata effectively oversees business operations in property management for student communities. **What do you dislike about Entrata?** One area I'd love to see improved is when qualification metrics or floor plans change easier without having to cancel out leases. The Turn-Move out/move in process, while easy, is tedious, and I don't find teams utilize it, which could be due to our company settings. **What problems is Entrata solving and how is that benefiting you?** Entrata manages leasing processes smoothly, from prospect interactions to lease agreements and resident requests, enhancing our operational efficiency. ### 5. Intuitive, Continuously Improving, and Highly Recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Betty I. | Director of Systems and Training, Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2026 **What do you like best about Entrata?** I like the level of support that I receive. I appreciate that Entrata is always changing and trying to improve, and I really like how the development team takes our suggestions seriously and works to make the lead to lease process as smooth as possible. It's a very user-friendly product, almost like an Apple product, and it's really intuitive. I also find it impressive that we've had very few issues with Entrata not functioning properly over the many years we've used it. When it comes to the onboarding process, Entrata has really put time and money into making it easier, especially when we buy new properties—we're ready to go as soon as we close. I think it's an all-in-one package, which makes Entrata so strong. **What do you dislike about Entrata?** I don't like the new chat version of support as much. It slows down the process compared to the way that it had been. The chat will typically give me something that I could Google or look up myself by searching the help center. The chat feature just does not seem up to speed at this point. In addition, I think there are currently some issues with screening that are forcing us to call Support to speed up the process. **What problems is Entrata solving and how is that benefiting you?** I work across many of the Entrata functionalities, from setting up lease terms and pricing, to creating lease templates and addenda to adjusting the hundreds of Entrata settings to best meet our team's needs. ### 6. Robust Management Solution with Reporting Power, Needs Better Support **Rating:** 4.0/5.0 stars **Reviewed by:** Robert H M. | Vice President Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2023 **What do you like best about Entrata?** I find Entrata to be a robust platform with a ton of native reporting available, which is really useful. I really like that residents can pay rent directly, place work orders, see and sign documents through it. The capabilities it offers, such as the reporting, are exactly what we wanted to see, and it had been a major factor in our decision to switch from Appfolio. The initial setup was great, and everyone at Entrata has been so nice. **What do you dislike about Entrata?** As it's grown, it has gotten a tad byzantine. It's hard to find any one person at Entrata that can answer questions, and the help desk platform, while much improved, still leaves a lot to be desired. It's often hard to find support articles for specific questions. For example, I once wanted to find out where to upload our company logo, and in what format/size, etc., and it took me months to find someone that could help me, as there was no support for it, and several staffers I asked couldn't tell me. **What problems is Entrata solving and how is that benefiting you?** I use Entrata for CRM, accounting, maintenance, and overall management of thousands of units. It's robust with native reporting, allowing residents to pay rent, place work orders, and sign documents. ### 7. Empowers Property Management with Custom Workflows **Rating:** 3.5/5.0 stars **Reviewed by:** Misty B. | Data input, Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2026 **What do you like best about Entrata?** I like the wide range of settings and configuration options in Entrata. It allows me to set up the company and then have the processes in a way that best fits the organization. **What do you dislike about Entrata?** There are a few things in workflows that could be fixed, like the quick search. The quick search alone would be great. Being able to search for an invoice by an invoice number, being able to search for a vendor, being able to search for basically anything that you need in the quick search and taking you to the correct spot would be wonderful. Also, getting vendor access easily added to vendors, and being able to take vendors out of certain people's profiles and being unable to see it. Those are probably the biggest ones for me. **What problems is Entrata solving and how is that benefiting you?** Entrata helps with workflows, communities, processes, and organizational structure. ### 8. Working Smarter with ENTRATA **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2025 **What do you like best about Entrata?** Entrata is easy to use and easy to learn. It has reports to help organize your office and make it run smoothly. You can easily complete tasks in each tab to make sure the daily activities are being completed. The only recommendation would be to allow pictures in the texting portion for residents to use. Another great feature of Entrata is the ease to report any issues you have and customer service will address them immediately. This helps with daily use of the Entrata. Highly recommend Entrata to integrate from any other service provider. **What do you dislike about Entrata?** The only recommendation would be to improve the texting portion of the app, allowing residents and prospects to send and receive pictures. **What problems is Entrata solving and how is that benefiting you?** Entrata is a one stop for every aspect of leasing, from application to the final resident options. ### 9. Easy-to-Use All-in-One Property Management with Faster Accounting **Rating:** 4.0/5.0 stars **Reviewed by:** Ghanshyam K. | Central Invoicing Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Entrata?** What I like best about Entrata is that it keeps all property management and accounting tasks in one system and is easy to use. It helps make processes like invoice posting, journal entries, and bank reconciliation faster and more efficient, while providing real-time financial data and helpful reports. **What do you dislike about Entrata?** As I am from the accounts department, I would like to suggest reviewing the vendor access facility, as there have been instances where vendors processed invoices incorrectly against the PO. **What problems is Entrata solving and how is that benefiting you?** Entrata helps manage accounting and property tasks in one system, which saves time and improves efficiency. However, it can sometimes be slow, and different modules could be more standardized. Also, vendor access should be reviewed to prevent incorrect PO and invoice processing. ### 10. User-Friendly, All-in-One Platform That Streamlines Property Management **Rating:** 5.0/5.0 stars **Reviewed by:** Keegan D. | Leasing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about Entrata?** Entrata is very user friendly once you understand the layout, and it keeps everything centralized in one platform. I like that leasing, resident accounts, work orders, and reporting are all integrated, which makes day to day property management much more efficient. The reporting tools are especially helpful for tracking occupancy, delinquency, and leasing performance. It also makes communication and documentation easy to reference, which helps keep our team organized and accountable. **What do you dislike about Entrata?** As a leasing agent who uses Entrata every day, it can sometimes feel a little slow or require more clicks than necessary to complete simple tasks. During busy seasons when I’m working with multiple prospects at once, switching between tabs and screens can slow me down. It also takes time to fully learn where everything is located, so there’s a learning curve for new team members. Overall it works well, but streamlining a few common leasing functions would make it even more efficient. **What problems is Entrata solving and how is that benefiting you?** Entrata is solving the problem of having leasing, resident management, and reporting spread across multiple systems. Instead of juggling spreadsheets, emails, and separate platforms, everything is centralized in one place. This helps reduce miscommunication, keeps prospect and resident information organized, and allows me to quickly access applications, lease documents, and payment details. As a leasing agent, this benefits me by saving time and helping me stay organized during busy leasing seasons. I can easily track follow ups, monitor application progress, and view availability in real time, which makes the leasing process smoother for both me and the prospect. ### 11. Effortless Automation, Stellar Results with Entrata **Rating:** 5.0/5.0 stars **Reviewed by:** Zach F. | Maintenance Team Lead, Enterprise (> 1000 emp.) **Reviewed Date:** July 02, 2026 **What do you like best about Entrata?** I really like how Entrata automates work orders, which takes 50% of my job and streamlines it. I also find the elise.ai and hunter.ai integrations with Entrata very helpful. The initial setup of Entrata is point and click, making it very easy. **What do you dislike about Entrata?** There isn't anything i don't like about Entrata **What problems is Entrata solving and how is that benefiting you?** I use Entrata to automate work orders, which streamlines my tasks and reduces 50% of my workload. It also helps with follow-ups and keeps people on task. Elise.ai and Hunter.ai assist in enhancing the workflow. ### 12. Comprehensive Features with Room for Enhancement **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2026 **What do you like best about Entrata?** I really like that I can call Entrata whenever I have an issue, and it usually gets resolved pretty quickly. I also enjoy that I can give different people access, even if they're in the same department. I can give individualized access to someone. **What do you dislike about Entrata?** When there are large-scale issues that need to be escalated, it takes a long time for the problems to get fixed, especially when it impacts the financials of the building. We've had issues with getting new Entrata features set up, like rent reporting or master insurance policies. If it's an add-on feature, we always have significant issues with our tenants and property managers being able to access it and receiving any sort of response from our representatives. Also, the initial setup seemed easy, but once properties opened, we realized there were significant issues not noticed earlier, causing problems for residents and leading to some losses in residents. **What problems is Entrata solving and how is that benefiting you?** I use Entrata for generating leases, setting up bank accounts for rent payments, organizing resident documents, and sending out renewals and resident communications. ### 13. Easy to Navigate with Clearly Labeled Tabs **Rating:** 5.0/5.0 stars **Reviewed by:** Jazmine G. | Leasing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2026 **What do you like best about Entrata?** It makes the site easy to navigate, since all the tabs are clearly labeled as soon as you enter. **What do you dislike about Entrata?** The only down fall I will say is you can't call out from Entrata you can only email or text. **What problems is Entrata solving and how is that benefiting you?** Now I don’t have to use different software to access everything I need, because it’s all in one place. From renewals to sending blast emails, I can manage applicants, leads, and reports all on one site. ### 14. All-in-One Property Management Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2026 **What do you like best about Entrata?** I really like that Entrata combines all the essential property management tools into a single, easy-to-use platform. The dashboard is intuitive, making it easier to stay on top of leasing activity, resident requests, and upcoming tasks without switching between multiple systems. The maintenance tracking feature helps us assign, monitor, and complete work orders efficiently, improving response time and keeping residents informed throughout the process. The reporting tools also make it easy to monitor property performance, which is a big plus. Overall, Entrata serves as a leasing one-stop shop, streamlining operations effectively. **What do you dislike about Entrata?** There are areas that could be improved, like unnecessary clicks, hold-ups with transfers, and difficulty in generating quotes when switching units. The pricing doesn't always match when generating leases, and closing out resident communication can be difficult. There's also difficulty with the add-on application process. **What problems is Entrata solving and how is that benefiting you?** Entrata streamlines our property management by integrating leasing, resident accounts, maintenance, rent collection, and reporting into one platform. It helps us stay on top of tasks and improve maintenance response while being easy to navigate. ### 15. Easy Resident Account Navigation, Leases, Renewals, and Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2026 **What do you like best about Entrata?** One of my favorite features is how easy it is to navigate resident accounts, generate leases, process renewals, and communicate with residents. **What do you dislike about Entrata?** Entrata has a lot of features, so it can take time for new employees to learn where everything is. **What problems is Entrata solving and how is that benefiting you?** Entrata solves the challenge of managing management tasks in separate systems, I can complete most of my daily responsibilities in one place. ### 16. Efficient and Easy-to-Use with Helpful Features **Rating:** 5.0/5.0 stars **Reviewed by:** William S. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2026 **What do you like best about Entrata?** I like using Entrata to add personal notes with details like dogs' names or permissions to enter, which helps us identify who we are serving. This information is really helpful. I also found the initial setup pretty easy, taking maybe a couple of weeks to really get the hang of it, and I think the more you use it, the easier it becomes. **What do you dislike about Entrata?** I think looking back in history, and it's probably easier. **What problems is Entrata solving and how is that benefiting you?** I use Entrata for orders and emergency communication. It helps access resident phone numbers before service calls, ensures room readiness, and personal notes like pet names aid in identifying residents. ### 17. Effortless Navigation with Entrata **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2026 **What do you like best about Entrata?** I like how easy it is to use Entrata once you learn the ins and outs. It's very user-friendly and allows easy navigation, pulling up different windows that make it easier to do things. The information is easily accessible when searching for things, which helps me be more organized using the available tools. Additionally, there are helpful tutorials where I can learn different features and how to operate them, especially if I forget something or want to learn something new. **What do you dislike about Entrata?** It's a great system, there's nothing not to like once you learn how to use it. **What problems is Entrata solving and how is that benefiting you?** I use Entrata for work orders, invoices, and make ready boards. It's easy to navigate, accessing needed information is simple, and it helps me stay organized. The tool is user-friendly with tutorials for learning new features. ### 18. Makes Supporting Residents Easy and Strengthens Resident Relations **Rating:** 5.0/5.0 stars **Reviewed by:** Cam P. | leasing agent, Enterprise (> 1000 emp.) **Reviewed Date:** July 03, 2026 **What do you like best about Entrata?** I like being able to assist residents with items in the resident portal, and Entrata makes it easy for me to support them and maintain strong resident relations. **What do you dislike about Entrata?** I don’t like that some things are difficult to look up, like the driver’s plate and current applicants. **What problems is Entrata solving and how is that benefiting you?** I haven’t noticed any issues so far, and everything seems good! ### 19. Fast, Easy Check Cutting and Smooth Reconciliation **Rating:** 5.0/5.0 stars **Reviewed by:** Zulema R. | AP clerk, Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2026 **What do you like best about Entrata?** it is helpful to cut checks easily and fast, also for reconciling purposes it is a very good program **What do you dislike about Entrata?** reports and tiny fonts for reports, also the time to filter thru so many camps the data to get a report fast **What problems is Entrata solving and how is that benefiting you?** easy at cutting checks and void them and also reconciling and getting done bank reconciliations accurate ### 20. My go to property management software **Rating:** 5.0/5.0 stars **Reviewed by:** Jazmine G. | Leasing specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2026 **What do you like best about Entrata?** It’s easy to receive notifications and send messages to residents. All the tabs are right on the home page, which makes everything straightforward and easy to explain. **What do you dislike about Entrata?** The only thing I dislike about Entrata is you cant call from it. **What problems is Entrata solving and how is that benefiting you?** It is help me solve problems with reports and renewal and it’s easy to work ### 21. Essential for Efficient Apartment Management **Rating:** 5.0/5.0 stars **Reviewed by:** Delisia W. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2026 **What do you like best about Entrata?** I like that Entrata helps find and correct issues for residents quicker than other systems. I also appreciate that everything needed to help new prospects and current tenants is all in one system. The initial setup was very easy and only took around 30 minutes to get everything over. It's a very good system to have. **What do you dislike about Entrata?** Nothing at all **What problems is Entrata solving and how is that benefiting you?** Entrata helps find and correct issues for residents quicker than other systems. I like that everything needed to help new prospects and current tenants is all on one system. ### 22. Intuitive Interface with Easy Access to Leasing and Maintenance Data **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2026 **What do you like best about Entrata?** It’s easy to access leasing and maintenance-related data. It offers a wide range of functionality and has a very intuitive interface, which makes it straightforward to use. **What do you dislike about Entrata?** It logs me off every time I don’t use it for a while, even when I’m on my trusted laptop. **What problems is Entrata solving and how is that benefiting you?** It’s readily available and lets me keep track of things on my end without having to trouble the on-site teams. It also gives me access to multiple types and formats of reports, which makes it easier to find what I need. ### 23. Intuitive, Efficient, But Needs Application Tweaks **Rating:** 5.0/5.0 stars **Reviewed by:** Sydney P. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2026 **What do you like best about Entrata?** I like Entrata because it's easy and simple to use, and once you learn the processes and procedures, it's not complicated and goes pretty fast. I use it for work, and I appreciate that I can run reports quickly and see everything exactly as I need. It resolves any communication issues because everything is documented. Entrata is easy to learn and understand, much clearer than other interfaces in leasing. I find the quick accessibility and organization of the site valuable, as everything is organized exactly where you need it, with tabs for residents, leads, maintenance, and reports. You don't have to search for anything, which makes things so much easier. The initial setup was simple, with management just giving me access. **What do you dislike about Entrata?** I don't like that in the application process, if there's an unknown character or a phone number that's too long in the guarantor's application, it won't let us generate the lease agreement. I wish it would flag it when the applicant is adding that. It's especially problematic since we deal with a lot of international students, and it doesn't work all the way, causing more technical difficulties. Then we have to search down what the problem is. **What problems is Entrata solving and how is that benefiting you?** I use Entrata to run reports quickly and access exactly what I need. It solves communication issues by documenting everything clearly. ### 24. Streamlined Maintenance with Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos h. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Entrata?** I like how Entrata makes it easy to ensure that residents' work orders are completed in a timely manner. Without it, we would probably be lost and not know what work orders residents want, and we could fall behind. It helps us keep control of our daily tasks and accomplish our jobs and maintenance efficiently. Additionally, it was easy to download on our phones and computers, with no issues and straightforward setup. **What do you dislike about Entrata?** Probably emergency calls, if we had emergencies. We can get emergency calls direct phone number. **What problems is Entrata solving and how is that benefiting you?** I use Entrata for maintenance, helping solve issues for residents. It ensures work orders are done on time, keeping us on top of tasks. Without it, we'd lose track of resident requests and fall behind. ### 25. Excellent, Knowledgeable Customer Service Team **Rating:** 5.0/5.0 stars **Reviewed by:** Stacey M. | Property Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2026 **What do you like best about Entrata?** The customer service team operates in excellence and very knowledgeable **What do you dislike about Entrata?** The wait time or response time sometimes can be a little long but worth it. **What problems is Entrata solving and how is that benefiting you?** it is help to solve lease issues, resident information and day to day operations ### 26. User-focused experience + results **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley W. | Director of Field Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2024 **What do you like best about Entrata?** Entrata recently adjusted their guest cards to automatically opt prospects in for text messaging which has been a HUGE help. Also, their Digital Marketing Bundle has saved my team 21 hours per person per month (84 hours total). Amazing! **What do you dislike about Entrata?** In email campaigns, Entrata has an AI feature to help with mass emails. However, the AI doesn’t use Entrata’s merge fields so you need to delete the AI attempts at merge fields and replace with Entrata’s, creating concern over using AI at all until fixed as it hurts the brand to miss an edit **What problems is Entrata solving and how is that benefiting you?** The Entrata dashbord provides an all-in solution to organizing our on-site team's day-to-day and helping our corporate team have a great snapshot of what is going on at the property and how to best aid our teams. This has allowed for a reduction of calls and emails as everything is easily accesible. ### 27. Entrata’s Simple, Easy-to-Navigate Experience **Rating:** 5.0/5.0 stars **Reviewed by:** emily w. | Commercial and Multi-Family Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2026 **What do you like best about Entrata?** The simplicity. It is so easy to navigate **What do you dislike about Entrata?** I truly have no complaints about Entrata **What problems is Entrata solving and how is that benefiting you?** Entrata provides everything from applications to employee communication. Its all on one platform making it easy to navigate all parts of my job ### 28. Streamlined Property Management with Entrata **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea D. | Leasing Admin **Reviewed Date:** February 03, 2026 **What do you like best about Entrata?** I really like how with Entrata, everything lives together in one place, making it easy to follow up and follow along with residents. The emailing feature and the handling of financials and maintenance requests are standout aspects for me. The whole company can have eyes on a resident at any time, knowing where something is sitting, pending, or has been requested. Entrata is more user-friendly, can do more, and offers more automated emails and templates, which is great for our needs. The initial setup was seamless, and it's a product I'm highly likely to recommend. **What do you dislike about Entrata?** I wish there was an @ function on the side where we work to communicate with people to fix things. It would be nice if there was a queue for agents so not so many hands are in the same pot. Also, if something needed to be fixed, being able to @ the person or team instead of having to send screenshots through an email separately would be great. **What problems is Entrata solving and how is that benefiting you?** Entrata lets everything live together in one place, making it easy to follow up and follow along with residents. The whole company can see resident information anytime, knowing what's sitting, pending, or requested. ### 29. Seamless Setup, Comprehensive Property Management **Rating:** 5.0/5.0 stars **Reviewed by:** Mathos S. **Reviewed Date:** February 10, 2026 **What do you like best about Entrata?** I use Entrata for communication, leasing, marketing, maintenance requests, and reporting. I love how it streamlines everything in one location, helping me communicate on a mass level with all residents and view updates on work orders easily. It's really helpful! I really like that I can locate any reports I need to see how the property is doing. The communication center is great for sending out mass emails, and the library is terrific for finding necessary reports. The maintenance tab helps me provide updates to residents. The initial setup was seamless with no issues, and I'd highly recommend it to a friend or colleague. **What do you dislike about Entrata?** There isn't anything that I dislike. **What problems is Entrata solving and how is that benefiting you?** I use Entrata to streamline communication with residents, manage leasing and marketing, handle maintenance requests, and reporting. It consolidates everything in one location, allowing me to communicate mass updates and access crucial reports, which is incredibly helpful. ### 30. Very Easy to Use and a Joy to Work With **Rating:** 5.0/5.0 stars **Reviewed by:** Michael J. | Lead maintenance Tech, Enterprise (> 1000 emp.) **Reviewed Date:** July 15, 2026 **What do you like best about Entrata?** The app is very easy to use. I enjoy using the app **What do you dislike about Entrata?** So far I do not dislike anything about the app **What problems is Entrata solving and how is that benefiting you?** I’m not familiar with anything they are solving at this time. ### 31. Very Helpful Customer Service and a Flexible Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2026 **What do you like best about Entrata?** Whenever I call the customer service for help with an issue, they are very helpful. **What do you dislike about Entrata?** I have only worked with Entrata for a year and have not come across anything I specifically do not like. I know it can be limiting in some ways but it is also limitless in others. **What problems is Entrata solving and how is that benefiting you?** Entrata creates a centralized place for residents and their information to be easily accessed. Anytime they do updates, they are benefiting us. ### 32. Entrata Stands Out for Usability and Quick, In-Window Navigation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2026 **What do you like best about Entrata?** I do appreciate on Entrata all the quick links and also being able to stay within the same window. That is a big drawback other programs have versus Entrata. Entrata really stands out in the category of usability. **What do you dislike about Entrata?** I dislike the application approval process, I do think it is very lengthy with far more approvals then necessary/ **What problems is Entrata solving and how is that benefiting you?** Issues that occur with residents are not as common due to knowledge and informational correspondence. ### 33. Smooth Interface, Perfect for Property Management **Rating:** 5.0/5.0 stars **Reviewed by:** hiram c. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2026 **What do you like best about Entrata?** I use Entrata for property management work and I like how smooth the interface is. I just love how it continues to update to make things easier for us. The quick keys are super helpful. For me, it was super easy to set up. **What do you dislike about Entrata?** everything is good **What problems is Entrata solving and how is that benefiting you?** I use Entrata to manage everything from who lives on-site to work order issues. The smooth interface and quick keys make operations easier and efficient. ### 34. Keeps All My Tasks in One Place and Easy to Manage **Rating:** 4.0/5.0 stars **Reviewed by:** Dylan S. | Merchandise and Opperations specialist , Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2026 **What do you like best about Entrata?** It makes looking at my tasks simple while keeping everything all in one place **What do you dislike about Entrata?** Entrata seems to crash on me a lot or it will lose some of my inspections. I have to restart the app a lot or sometimes even log out and log back in. **What problems is Entrata solving and how is that benefiting you?** It helps me communicate with my residents well especially when the resident understands how to work the system and read notes ### 35. Very Organized and Easy to Navigate **Rating:** 5.0/5.0 stars **Reviewed by:** Xiann P. | Leasing Community Intern, Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2026 **What do you like best about Entrata?** It's very organized and very easy to navigate. **What do you dislike about Entrata?** Might take a minute to update which has caused me and my colleagues to call the same person within the same timeframe. **What problems is Entrata solving and how is that benefiting you?** Organization and planning. ### 36. Easy to Use with Useful Tools **Rating:** 5.0/5.0 stars **Reviewed by:** Omar Danilo S. | Tec mantenimiento, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2025 **What do you like best about Entrata?** I like that Entrata is very easy to use and offers many tools. I can view and close work orders, and I can also take photos to leave evidence when closing the jobs. Additionally, the initial setup was very easy. **What do you dislike about Entrata?** Upload videos **What problems is Entrata solving and how is that benefiting you?** I use Entrata to manage my work orders, view and close work orders. It is easy to use and allows taking photos as evidence when closing jobs. ### 37. Not Optimized for Low-End PCs, and the UI Feels Cluttered **Rating:** 2.5/5.0 stars **Reviewed by:** Michael O. | Leasing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2026 **What do you like best about Entrata?** It has a great amount of organizational features and is able to integrate with multiple APIs! I think if it could expand it might even see more common place in other scenarios besides leasing **What do you dislike about Entrata?** Its not optimized for lower-end PCs The UI can use a bit of a touch-up regarding the various amounts of tabs, searching for things takes a bit if youre not familiar Setting up Guest Cards and Applications can sometimes be a tedious process **What problems is Entrata solving and how is that benefiting you?** Having all my leads in one place and even being able to have them organized ### 38. Fast, Easy to Use, and a Big Help Leasing in My Work **Rating:** 5.0/5.0 stars **Reviewed by:** Tamiko K. | Leasing consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2026 **What do you like best about Entrata?** Fast and easy to use and helpful in my line of work **What do you dislike about Entrata?** I like everything about entrata easy to use **What problems is Entrata solving and how is that benefiting you?** Leases, and rental applications ### 39. Fast Check Cutting and Easy Account Reconciliation **Rating:** 5.0/5.0 stars **Reviewed by:** Zulema R. | ap clerk, Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2026 **What do you like best about Entrata?** fast at cutting checks and easy to reconcile accounts **What do you dislike about Entrata?** tiny fonts at reporting tab and time to get them **What problems is Entrata solving and how is that benefiting you?** entering data easy and accurate ### 40. Very User-Friendly Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Julia A. | Assistant General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2026 **What do you like best about Entrata?** Entrata is very user-friendly. I have employees to train fairly regularly, and this platform makes it really easy to get them up to speed. We use Entrata daily! **What do you dislike about Entrata?** The only thing I wish I could change about Entrata is having more access to make changes without always needing to go through a specific point person at the company, although I understand why it’s set up this way. **What problems is Entrata solving and how is that benefiting you?** Entrata keeps everything organized for us—from important documents to the communication we’ve had with a lead, and everything in between. ### 41. SO user friendly! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2025 **What do you like best about Entrata?** It is extremely intuitive and easy to use **What do you dislike about Entrata?** The only thing i wish they would add is a "how-to" link that was a little easier to find. We are also a Quext property, and they do a great job of creating step-by-step videos and slides so that there are many different ways to find answers to your questions **What problems is Entrata solving and how is that benefiting you?** Leasing and follow up is extremely easy to track I also love budget vs actual so I am easily able to track our monthly spending Lead Conversion is also extremely clear and easy to understand We have also been using it to track property reviews ### 42. User-Friendly Interface for Beginners and Advanced Users **Rating:** 4.5/5.0 stars **Reviewed by:** Mohit A. | Senior Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2026 **What do you like best about Entrata?** User friendly interface for all beginners as well as advanced **What do you dislike about Entrata?** Rent roll reports need some more improvement. **What problems is Entrata solving and how is that benefiting you?** More for preparation of the charges. ### 43. Entrata’s Feature-Rich, User-Friendly Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Adam L. | Assistant Property Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Entrata?** I enjoy Entrata and all of the different features that it has. Very user friendly. **What do you dislike about Entrata?** I don't like that when you start a screening the applicant disappears completely and you have to search them by name. I wish there was a screening section where it satyed. **What problems is Entrata solving and how is that benefiting you?** I think it's a pretty well rounded product ### 44. Entrata review **Rating:** 5.0/5.0 stars **Reviewed by:** Conmesha C. | Assistant Community Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2025 **What do you like best about Entrata?** It’s easy to navigate and new user friendly **What do you dislike about Entrata?** It’s great and nothing needed to changed **What problems is Entrata solving and how is that benefiting you?** leasing and application process is very simple ### 45. Streamlining Property Management **Rating:** 5.0/5.0 stars **Reviewed by:** Derrick G. | Operations Training Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2025 **What do you like best about Entrata?** It Centralizes all tasks and priorities right there on the Dashboard. Whether managing the prospect funnel or managing resident relations... Entrata is the one stop platform to do it all. **What do you dislike about Entrata?** I wish the Inspection App was more capable with Apple devices. **What problems is Entrata solving and how is that benefiting you?** Streamlining my unboarding experience for new employees without residential background. Since intrada is user intuitive, it's quite easy to pick up the tasks needed for new users. ### 46. Cutting Edge Property Management solutions **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Entrata?** They are expanding offering in a variety of tools throughout the various products and modules, always open to receiving feedback regarding bugs, errors, and feature requests. **What do you dislike about Entrata?** Sometimes it feels like they are expanding new products while leaving long standing reported issues on read. **What problems is Entrata solving and how is that benefiting you?** Entrata is providing a management solution for resident management including the application process, payment processing, and maintenance tasks like work orders and make readies. ### 47. My experience with Entrata has been pretty good so far! **Rating:** 4.5/5.0 stars **Reviewed by:** Imani S. | Luxury High Rise Leasing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2025 **What do you like best about Entrata?** Entreat has w way of now filtering out prospects rhat are starting the application process which is extremely helpful in seeing who I need to make a promotion communication for day to day duties in office. **What do you dislike about Entrata?** I do still feel that customer support should be more accessible to every position in property management this would help a lot when it comes to getting quick answers to prospects that have put in applications with a screening issue, etc. **What problems is Entrata solving and how is that benefiting you?** They are making the Identity and income verification process very seamless. You come across so many fraudulent applicant issues in terms of verifying the person and their income. With Entrata's screening requirements and process these issues have come to a minimum. ### 48. Highly Recommended for Easy Contact Management **Rating:** 5.0/5.0 stars **Reviewed by:** Chavarius G. **Reviewed Date:** February 05, 2026 **What do you like best about Entrata?** I really like Entrata for its organization and how it helps me continue to contact incoming applicants and new leads. It's also very organized and exceptionally easy to navigate, which makes it easier for me to send leases and contact residents and applicants I might forget about due to the large volume. Entrata has helped me stay organized, managing incoming leads effectively. **What do you dislike about Entrata?** Sometimes the system glitches, especially with applications. If there's a duplicate guest card or account and I delete it, sometimes both accounts get deleted because the numbers and emails are connected. There's also a citizenship glitch where I have to manually set the citizenship. **What problems is Entrata solving and how is that benefiting you?** I use Entrata to send leases, contact residents I forget about, and organize a large volume of contacts. ### 49. Efficient Tool with Occasional Glitches **Rating:** 4.0/5.0 stars **Reviewed by:** Daniela J. **Reviewed Date:** February 03, 2026 **What do you like best about Entrata?** I use Entrata for work because it helps me process things quicker and efficiently. I like that it helps me attain the information I need and effectively process move-ins and move-outs. It's a great program that gives me tools to make my job run smoothly, and I use it every day because of its quickness. I find it easy to use and highly recommend it for efficiency. **What do you dislike about Entrata?** Sometimes there are glitches in the system, but what other system doesn't? Entrata sometimes doesn't allow me to send mass emails to all the residents and usually takes more of my time during my workday. **What problems is Entrata solving and how is that benefiting you?** Entrata helps me process things quicker and more efficiently, manage move-ins and move-outs, and provides the tools for a smooth workflow. ### 50. Effortless Prospect and Resident Communication with Entrata **Rating:** 5.0/5.0 stars **Reviewed by:** Cheyanna B. | Leasing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2026 **What do you like best about Entrata?** I can email and talk to prospects and residents effortlessly and easy using Entrata **What do you dislike about Entrata?** Only when it needs bugs fixes. But our support team and with the help of Entrata's support team, the wait is not long. **What problems is Entrata solving and how is that benefiting you?** The easy communication to and from our residents and prospects. ## Entrata Discussions - [What is Entrata used for?](https://www.g2.com/discussions/what-is-entrata-used-for) - 1 comment - [What software do property managers use?](https://www.g2.com/discussions/entrata-what-software-do-property-managers-use) - 3 comments - [View Entrata pricing details and edition comparison](https://www.g2.com/products/entrata/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-16+11%3A48%3A48+-0500&secure%5Bsession_id%5D=d0bfa450-1c73-4fef-8300-49453950f077&secure%5Btoken%5D=1b927a9a88c4e2ca0eba8173d461ec152311b8786b3cebed3d6a115097f4af64&format=llm_user) ## Entrata Integrations - [Bluemoon Enterprise](https://www.g2.com/products/bluemoon-enterprise/reviews) - [EliseAI](https://www.g2.com/products/eliseai/reviews) - [Jetty](https://www.g2.com/products/jetty-jetty/reviews) - [Leonardo247](https://www.g2.com/products/leonardo247/reviews) - [Nova Credit's Platform](https://www.g2.com/products/nova-credit-s-platform/reviews) - [Opiniion](https://www.g2.com/products/opiniion/reviews) - [Paychex](https://www.g2.com/products/paychex/reviews) - [PetScreening](https://www.g2.com/products/petscreening/reviews) - [RealPage OneSite](https://www.g2.com/products/realpage-onesite/reviews) - [Respage](https://www.g2.com/products/respage/reviews) - [VERO](https://www.g2.com/products/vero-leasing/reviews) - [Vitality](https://www.g2.com/products/vitality/reviews) - [Yardi Breeze](https://www.g2.com/products/yardi-breeze/reviews) ## Entrata Features **Lease Administration Platform Features** - Portfolio Administration - Lease Accounting - Lease Auditing - Document Management - Critical Date Alarms - Regulatory Compliance - Localization - Integration / APIs - Reporting - Dashboards **Leasing** - Vacancy Advertising - Rental Applications - Tenant Screening - Lease Templates - Document Management **Building Operations** - Maintenance Service Requests - Property Inspections - Service Portals - Building Announcements - Resource Reservations **Portfolio Management** - Portfolio Risk Management - Report Generation - Integrate With Investment Software **Agentic AI - Lease Administration** - Cross-system Integration - Proactive Assistance - Decision Making **Accounting** - Property Accounting - Online Payment - Company Financials - Certificates of Insurance (COI) - Dashboards **Agentic AI - Property Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Operations** - Tenant Portal - Integration with Rental Payment Solution - Lease Application Management - Tenant Screening - Amenity Management - Accounting Module - Maintenance Management - Listing Syndication **Agentic AI - Property Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Entrata Alternatives - [AppFolio](https://www.g2.com/products/appfolio/reviews) - 4.6/5.0 (1,021 reviews) - [ResMan](https://www.g2.com/products/resman/reviews) - 4.8/5.0 (421 reviews) - [Buildium](https://www.g2.com/products/buildium/reviews) - 4.4/5.0 (267 reviews)