--- title: Entrata Reviews meta_title: 'Entrata Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 815 reviews by the users' company size, role or industry to find out how Entrata works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 815 scale: '5' date_modified: '2026-07-17' parent_category: name: Real Estate url: https://www.g2.com/categories/real-estate --- # Entrata Reviews **Vendor:** Entrata, Inc. **Category:** [Property Management Software](https://www.g2.com/categories/property-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 815 ## About Entrata Entrata is a comprehensive property management operating system for multifamily communities worldwide. It unifies leasing, operations, and resident engagement into a single, connected system. Through unified workflows and a shared data layer, Entrata eliminates silos and reduces manual processes, creating a system that doesn’t just support work, but actively executes it. The result is greater efficiency, fewer operational gaps, and improved performance at scale. At the center of this platform is Entrata’s Layered Intelligence (ELI+), which delivers purpose-built AI across the most critical moments in the resident lifecycle, including leasing, payments, renewals, and maintenance. From lead conversion to lease signing, ELI+ automates follow-ups, answers prospect inquiries, schedules tours, optimizes rent collection, ensures secure renewals, and streamlines service requests. By embedding intelligence directly into workflows, ELI+ enables teams to operate more efficiently while focusing on high-impact work that drives stronger NOI. Entrata is powered by two core experience platforms: the Operations Experience Platform (OXP) and the Homebody Resident Experience Platform (RXP). OXP transforms property management into an AI-native operating environment where human teams and AI agents work together seamlessly. With built-in automation, governance, and visibility through tools like OXP Studio, operators can manage, monitor, and scale their operations with greater consistency, control, and confidence. On the resident side, Homebody Resident Experience Platform (RXP) delivers a modern, unified app that brings every interaction into one place. Residents can make payments, submit service requests, access renters insurance and deposit alternatives, build credit through rent reporting, and engage with their community, all within a single experience. For operators, this unified platform enhances resident satisfaction and retention while unlocking new ancillary revenue opportunities and enabling customizable, brand-aligned experiences. Together, these capabilities power Entrata’s vision for Autonomous Property Management™, an AI-native, agentic approach where workflows are coordinated and executed across the entire property lifecycle. Instead of relying on teams to manage every task manually, Entrata enables a system where technology and automation drive consistency, speed, and better outcomes, giving operators the freedom to scale efficiently and operate on their own terms. ## Entrata Pros & Cons **What users like:** - Users praise the **ease of use** of Entrata, benefiting from its seamless management and centralized features. (195 reviews) - Users commend Entrata for its **user-friendly interface** , making navigation and training quick and efficient. (87 reviews) - Users value the **easy navigation** of Entrata, making it efficient to find and manage essential tasks. (65 reviews) - Users praise Entrata's **responsive customer support** , making it easy to navigate and implement across teams. (64 reviews) - Users love the **efficiency** of Entrata, streamlining property management and enhancing usability for all parties involved. (64 reviews) - Users find Entrata to be an **intuitive platform** that enhances their experience in multi-family housing management. (60 reviews) - Users find Entrata's **intuitive interface and comprehensive resources** invaluable for efficient property management and streamlined operations. (58 reviews) - Users find **Entrata's navigation easy** , simplifying management tasks across multiple sites and enhancing overall efficiency. (55 reviews) - Information Access (46 reviews) - Reporting Features (46 reviews) **What users dislike:** - Users express dissatisfaction with **missing features** in Entrata, such as needed reports and improved layout for better usability. (43 reviews) - Users find the **poor usability** of Entrata frustrating, impacting navigation and causing workflow inefficiencies. (24 reviews) - Users find the **reporting issues** in Entrata problematic, leading to confusion and unreliable data on occupancy and maintenance. (24 reviews) - Users often face **update issues** with Entrata, leading to problems with reports and slower resolution of feature requests. (23 reviews) - Users experience **poor customer support** with long wait times and unhelpful assistance, impacting their ability to resolve urgent issues. (22 reviews) - Users find the **inadequate reporting** in Entrata confusing, making it hard to understand metrics and user permissions. (20 reviews) - Limited Customization (18 reviews) - Software Bugs (18 reviews) - Lease Management (17 reviews) - Users note that the **interface can feel slow or clunky** at times, impacting the overall experience with Entrata. (17 reviews) ## Entrata Reviews ### 1. All-in-One Maintenance Management That Boosts Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Ty C. | Maintenance Supervisor, Enterprise (> 1000 emp.) **Reviewed Date:** July 07, 2026 **What do you like best about Entrata?** What I like best about Entrata is that it keeps everything in one place. Managing work orders, communicating with residents, tracking maintenance, and documenting completed work is simple and organized. The mobile app allows me to update work orders in real time, upload photos, and stay on top of my daily tasks, which helps improve efficiency and response times. **What do you dislike about Entrata?** Entrata is a great platform overall, but the mobile app can sometimes be slow and require refreshing before updates appear. Finding certain settings or work order details can also take more clicks than necessary. Improving the app’s speed, search function, and offline capabilities would make it even better for maintenance teams working in the field. **What problems is Entrata solving and how is that benefiting you?** Entrata solves the challenge of keeping property management, maintenance, and resident communication organized in one platform. It helps me receive and complete work orders faster, document repairs with photos and notes, track progress in real time, and communicate better with the office. This improves efficiency, accountability, and overall resident satisfaction. ### 2. Entrata Keeps Everything in One Place With Helpful Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Kimberley H. | Marketing Account Executive, Enterprise (> 1000 emp.) **Reviewed Date:** July 02, 2026 **What do you like best about Entrata?** What I like most about Entrata is that it keeps everything I need in one place. From managing leads and applications to tracking follow-ups, processing move-ins, and communicating with residents, it helps keep my day organized and running more efficiently. I also appreciate the automated reminders and task management, since they help me stay on top of prospects and make sure nothing falls through the cracks. Overall, it’s a user-friendly platform that helps me deliver a better experience for both prospects and residents. **What do you dislike about Entrata?** Working in a fast-paced lease-up community, I sometimes wish Entrata loaded a bit faster and made resident and prospect information easier to access from one screen. On high-volume days, having fewer clicks and less jumping between pages would make a noticeable difference. Even with those frustrations, I still find it to be a very effective platform for managing leasing, resident communication, and day-to-day operations. **What problems is Entrata solving and how is that benefiting you?** Entrata solves the challenge of having to manage multiple systems by bringing leasing, resident communication, maintenance, accounting, and reporting into a single platform. Rather than switching between different programs throughout the day, I can take care of most of my daily responsibilities in one place. It saves me time, cuts down on errors, and helps me stay organized. ### 3. Smooth, Reliable All-in-One Platform with Easy Lead Follow-Up **Rating:** 5.0/5.0 stars **Reviewed by:** Robb R. | Leasing and Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2026 **What do you like best about Entrata?** After using Entrata for the past year, I enjoy how smooth and reliable it is. You don't have to go between one or more systems, it's all in one. It is far superior to Yardi. Another aspect I enjoy is the lead follow up, it is easy and simple and as a leasing specialist that's what I need. **What do you dislike about Entrata?** I truly don't have much to say that is bad about entrata. One thing I do not like is when I am following up and putting in notes for a tour, and it makes me input a specific unit that I showed, when really that does vary and we might not even have it. Also, on our website, when someone applies, it does not show them units to select which has been an ongoing issue. **What problems is Entrata solving and how is that benefiting you?** Have the peace of mind that everything having to do with the property is in one place, moving someone in, and moving someone out, is super simple. Our website always looks great, and it helps me by not having to take extra time to do do certain things that normally take a long time. ### 4. Streamlined Property Management with User-Friendly Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Piper S. | Portfolio Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Entrata?** I love how user-friendly Entrata is for both prospects and residents, as well as for management teams. The step-by-step approach with clear direction adds to its usability. It is wonderful for application, leasing, and resident management. I also appreciate the smooth initial setup; newly transitioned deals only experienced blackout windows for less than a week, which is amazing. Overall, Entrata effectively oversees business operations in property management for student communities. **What do you dislike about Entrata?** One area I'd love to see improved is when qualification metrics or floor plans change easier without having to cancel out leases. The Turn-Move out/move in process, while easy, is tedious, and I don't find teams utilize it, which could be due to our company settings. **What problems is Entrata solving and how is that benefiting you?** Entrata manages leasing processes smoothly, from prospect interactions to lease agreements and resident requests, enhancing our operational efficiency. ### 5. Intuitive, Continuously Improving, and Highly Recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Betty I. | Director of Systems and Training, Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2026 **What do you like best about Entrata?** I like the level of support that I receive. I appreciate that Entrata is always changing and trying to improve, and I really like how the development team takes our suggestions seriously and works to make the lead to lease process as smooth as possible. It's a very user-friendly product, almost like an Apple product, and it's really intuitive. I also find it impressive that we've had very few issues with Entrata not functioning properly over the many years we've used it. When it comes to the onboarding process, Entrata has really put time and money into making it easier, especially when we buy new properties—we're ready to go as soon as we close. I think it's an all-in-one package, which makes Entrata so strong. **What do you dislike about Entrata?** I don't like the new chat version of support as much. It slows down the process compared to the way that it had been. The chat will typically give me something that I could Google or look up myself by searching the help center. The chat feature just does not seem up to speed at this point. In addition, I think there are currently some issues with screening that are forcing us to call Support to speed up the process. **What problems is Entrata solving and how is that benefiting you?** I work across many of the Entrata functionalities, from setting up lease terms and pricing, to creating lease templates and addenda to adjusting the hundreds of Entrata settings to best meet our team's needs. ### 6. Robust Management Solution with Reporting Power, Needs Better Support **Rating:** 4.0/5.0 stars **Reviewed by:** Robert H M. | Vice President Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2023 **What do you like best about Entrata?** I find Entrata to be a robust platform with a ton of native reporting available, which is really useful. I really like that residents can pay rent directly, place work orders, see and sign documents through it. The capabilities it offers, such as the reporting, are exactly what we wanted to see, and it had been a major factor in our decision to switch from Appfolio. The initial setup was great, and everyone at Entrata has been so nice. **What do you dislike about Entrata?** As it's grown, it has gotten a tad byzantine. It's hard to find any one person at Entrata that can answer questions, and the help desk platform, while much improved, still leaves a lot to be desired. It's often hard to find support articles for specific questions. For example, I once wanted to find out where to upload our company logo, and in what format/size, etc., and it took me months to find someone that could help me, as there was no support for it, and several staffers I asked couldn't tell me. **What problems is Entrata solving and how is that benefiting you?** I use Entrata for CRM, accounting, maintenance, and overall management of thousands of units. It's robust with native reporting, allowing residents to pay rent, place work orders, and sign documents. ### 7. Empowers Property Management with Custom Workflows **Rating:** 3.5/5.0 stars **Reviewed by:** Misty B. | Data input, Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2026 **What do you like best about Entrata?** I like the wide range of settings and configuration options in Entrata. It allows me to set up the company and then have the processes in a way that best fits the organization. **What do you dislike about Entrata?** There are a few things in workflows that could be fixed, like the quick search. The quick search alone would be great. Being able to search for an invoice by an invoice number, being able to search for a vendor, being able to search for basically anything that you need in the quick search and taking you to the correct spot would be wonderful. Also, getting vendor access easily added to vendors, and being able to take vendors out of certain people's profiles and being unable to see it. Those are probably the biggest ones for me. **What problems is Entrata solving and how is that benefiting you?** Entrata helps with workflows, communities, processes, and organizational structure. ### 8. Working Smarter with ENTRATA **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2025 **What do you like best about Entrata?** Entrata is easy to use and easy to learn. It has reports to help organize your office and make it run smoothly. You can easily complete tasks in each tab to make sure the daily activities are being completed. The only recommendation would be to allow pictures in the texting portion for residents to use. Another great feature of Entrata is the ease to report any issues you have and customer service will address them immediately. This helps with daily use of the Entrata. Highly recommend Entrata to integrate from any other service provider. **What do you dislike about Entrata?** The only recommendation would be to improve the texting portion of the app, allowing residents and prospects to send and receive pictures. **What problems is Entrata solving and how is that benefiting you?** Entrata is a one stop for every aspect of leasing, from application to the final resident options. ### 9. Easy-to-Use All-in-One Property Management with Faster Accounting **Rating:** 4.0/5.0 stars **Reviewed by:** Ghanshyam K. | Central Invoicing Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Entrata?** What I like best about Entrata is that it keeps all property management and accounting tasks in one system and is easy to use. It helps make processes like invoice posting, journal entries, and bank reconciliation faster and more efficient, while providing real-time financial data and helpful reports. **What do you dislike about Entrata?** As I am from the accounts department, I would like to suggest reviewing the vendor access facility, as there have been instances where vendors processed invoices incorrectly against the PO. **What problems is Entrata solving and how is that benefiting you?** Entrata helps manage accounting and property tasks in one system, which saves time and improves efficiency. However, it can sometimes be slow, and different modules could be more standardized. Also, vendor access should be reviewed to prevent incorrect PO and invoice processing. ### 10. User-Friendly, All-in-One Platform That Streamlines Property Management **Rating:** 5.0/5.0 stars **Reviewed by:** Keegan D. | Leasing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about Entrata?** Entrata is very user friendly once you understand the layout, and it keeps everything centralized in one platform. I like that leasing, resident accounts, work orders, and reporting are all integrated, which makes day to day property management much more efficient. The reporting tools are especially helpful for tracking occupancy, delinquency, and leasing performance. It also makes communication and documentation easy to reference, which helps keep our team organized and accountable. **What do you dislike about Entrata?** As a leasing agent who uses Entrata every day, it can sometimes feel a little slow or require more clicks than necessary to complete simple tasks. During busy seasons when I’m working with multiple prospects at once, switching between tabs and screens can slow me down. It also takes time to fully learn where everything is located, so there’s a learning curve for new team members. Overall it works well, but streamlining a few common leasing functions would make it even more efficient. **What problems is Entrata solving and how is that benefiting you?** Entrata is solving the problem of having leasing, resident management, and reporting spread across multiple systems. Instead of juggling spreadsheets, emails, and separate platforms, everything is centralized in one place. This helps reduce miscommunication, keeps prospect and resident information organized, and allows me to quickly access applications, lease documents, and payment details. As a leasing agent, this benefits me by saving time and helping me stay organized during busy leasing seasons. I can easily track follow ups, monitor application progress, and view availability in real time, which makes the leasing process smoother for both me and the prospect. ## Entrata Discussions - [What is Entrata used for?](https://www.g2.com/discussions/what-is-entrata-used-for) - 1 comment - [What software do property managers use?](https://www.g2.com/discussions/entrata-what-software-do-property-managers-use) - 3 comments - [View Entrata pricing details and edition comparison](https://www.g2.com/products/entrata/reviews/entrata-review-13080951?section=pricing&secure%5Bexpires_at%5D=2026-07-17+12%3A20%3A33+-0500&secure%5Bsession_id%5D=0a9b618f-6ebe-40a0-a5ef-e20d3bd73e2f&secure%5Btoken%5D=63aa104550690136d7b649ab78d6611d21bfac1b7bbc0d998a51ae1afc277774&format=llm_user) ## Entrata Integrations - [Bluemoon Enterprise](https://www.g2.com/products/bluemoon-enterprise/reviews) - [EliseAI](https://www.g2.com/products/eliseai/reviews) - [Jetty](https://www.g2.com/products/jetty-jetty/reviews) - [Leonardo247](https://www.g2.com/products/leonardo247/reviews) - [Nova Credit's Platform](https://www.g2.com/products/nova-credit-s-platform/reviews) - [Opiniion](https://www.g2.com/products/opiniion/reviews) - [Paychex](https://www.g2.com/products/paychex/reviews) - [PetScreening](https://www.g2.com/products/petscreening/reviews) - [RealPage OneSite](https://www.g2.com/products/realpage-onesite/reviews) - [Respage](https://www.g2.com/products/respage/reviews) - [VERO](https://www.g2.com/products/vero-leasing/reviews) - [Vitality](https://www.g2.com/products/vitality/reviews) - [Yardi Breeze](https://www.g2.com/products/yardi-breeze/reviews) ## Entrata Features **Lease Administration Platform Features** - Portfolio Administration - Lease Accounting - Lease Auditing - Document Management - Critical Date Alarms - Regulatory Compliance - Localization - Integration / APIs - Reporting - Dashboards **Leasing** - Vacancy Advertising - Rental Applications - Tenant Screening - Lease Templates - Document Management **Building Operations** - Maintenance Service Requests - Property Inspections - Service Portals - Building Announcements - Resource Reservations **Portfolio Management** - Portfolio Risk Management - Report Generation - Integrate With Investment Software **Agentic AI - Lease Administration** - Cross-system Integration - Proactive Assistance - Decision Making **Accounting** - Property Accounting - Online Payment - Company Financials - Certificates of Insurance (COI) - Dashboards **Agentic AI - Property Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Operations** - Tenant Portal - Integration with Rental Payment Solution - Lease Application Management - Tenant Screening - Amenity Management - Accounting Module - Maintenance Management - Listing Syndication **Agentic AI - Property Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Entrata Alternatives - [AppFolio](https://www.g2.com/products/appfolio/reviews) - 4.6/5.0 (1,021 reviews) - [ResMan](https://www.g2.com/products/resman/reviews) - 4.8/5.0 (424 reviews) - [Buildium](https://www.g2.com/products/buildium/reviews) - 4.4/5.0 (269 reviews)