I really like the Slack bot which gives us weekly feedback which is really useful along with the user metada which helps us dig deep into such issues. Review collected by and hosted on G2.com.

The enterpret platform is quite complex at first to look at. It would be helpful if you could simplify it down to the most used products on Enterpret. Review collected by and hosted on G2.com.

Real-time analysis of data that allows to check and needs immediate attention which helps in customer experience. Review collected by and hosted on G2.com.

Nothing, features ,UI and integration all look good. Review collected by and hosted on G2.com.

Enterpret has been a fantastic tool when it comes to making sense of an inordinate amount of customer feedback. Review collected by and hosted on G2.com.

While helpful to bring together themes, Enterpret's analysis can lack some depth or fail to provide the full context of what's backing its response Review collected by and hosted on G2.com.

Easy to understand and execute the information Review collected by and hosted on G2.com.

Need more improvement on differentiating the product area Review collected by and hosted on G2.com.

The granularity of data dives deep into users' feedback, helping us truly understand their needs. It has certainly enabled our organization to transform feedback into actionable steps. Review collected by and hosted on G2.com.

There were instances where we needed to raise tech inquiries, but their success team provided amazing support. Review collected by and hosted on G2.com.

Great for pulling quotes and hearing feedback in the customer words. Categories are pretty good. Review collected by and hosted on G2.com.

For the summarized insights, it is hard to get back to the record. And sometimes the records don't seem to relate to the headline summary Review collected by and hosted on G2.com.

Enterpret is a fantastic tool for unpacking insights from some of our trickier sources like customer reviews and customer service chats. The tool is super flexible and continues to improve, plus the Enterpret team reacts quickly to our feedback and is constantly improving the product. Enterpret is miles ahead of our our previous tool, Chatdesk, and has truly allowed us to make use of these sources of data. Review collected by and hosted on G2.com.

Some of the categorizations aren't super accurate and there is some effort required to recategorize data correctly. The user experience is also not quite as sleek as it could be Review collected by and hosted on G2.com.

- Easy to use interface; for simple and complex queries alike

- Reliable; regularly reviewed, improved, and evaluated data -- also easy to work with them to get things added.

- Great team; always ready to hear us out, and give us updates on where feedback requests are. Connected on Slack, which is also very handy! Review collected by and hosted on G2.com.

- Works best for trends and data over longer periods of time -- can't reach for it for a real pulse on an emerging issue on day 0. Always getting better though! Review collected by and hosted on G2.com.

The best part is it helps us integrate all of our customer feedback from different sources into one single platform that is queriable and helps me create a good dashboards of trends Review collected by and hosted on G2.com.

It can be difficult to get started on, sometimes very simple things can be very complicated Review collected by and hosted on G2.com.

The design and interface makes it simple to navigate, I didn't need to learn how to use it, it just worked.

Their team is very responsive to feedback, and proactive at that. Review collected by and hosted on G2.com.

The integrations it offers to connect with are limited, looking forward to more options to connect and pipe information in from. Review collected by and hosted on G2.com.