Enterpret has been a huge upgrade for how we handle customer feedback. We have input coming from support tickets, surveys, and customer conversations, and it finally feels like it's all in one place instead of spread across tools and spreadsheets. The Taxonomy setup gives us a consistent way to organize themes, but it's still flexible enough to adjust as priorities change. I also really like the Analyze experience because it's easy to spot trends, filter by different segments, and then click straight into the raw feedback to see the exact customer language. Wisdom is another standout feature since it lets us ask questions in plain English and get a quick summary backed by real examples, which makes it way easier to share insights internally without a ton of manual work. Review collected by and hosted on G2.com.

Nothing major so far. There's a bit of a learning curve just because there's a lot you can do, but once you're set up it's easy to use. Review collected by and hosted on G2.com.

There are three things that make Enterpret a standout for our team:

AI Search & Insights: The Wisdom functionality is incredible. Instead of digging through spreadsheets, I can just ask questions about customer sentiment and get instant, summarized answers.

Taxonomy Management: The taxonomy feature is surprisingly easy to use. It’s flexible enough to adapt to our specific product language without being a headache to maintain.

Custom Integrations: We were able to build out custom integrations using webhooks very easily, which allowed us to pipe in niche data sources that other platforms might struggle with. Review collected by and hosted on G2.com.

There isn't much to complain about. If I had to pick something, it would be the learning curve for some of the more advanced filtering logic, but the UI is generally intuitive enough that you figure it out quickly. Review collected by and hosted on G2.com.

Wisdom is the biggest game changer for us. I can ask a question in plain English and get a solid answer back with real customer quotes to back it up. It saves me a ton of time compared to pulling everything manually and trying to summarize it for leadership. Review collected by and hosted on G2.com.

Sometimes I still need to tweak how I ask the question to get exactly what I want, especially if I'm looking for something very specific. Not really a deal breaker, just takes a little experimenting. Review collected by and hosted on G2.com.

How easy it is to fire it up and ask a question about your business and get well-referenced insights about what customers are struggling with or need. Then using that info to inform where your business needs to focus on. Review collected by and hosted on G2.com.

I would like more options to help us close the loop with customers to let them know we have heard their feedback and have acted upon it. From there I'd love to encourage them to send more feedback so we can continue to deliver for them. Also, I would like a way to more easily merge similar issues as scale rather than having to comb through each individual piece of feedback. Review collected by and hosted on G2.com.

Enterpret is a fantastic tool for managing large quantities of qualitative customer feedback and providing action items that directly improve the customer experience. They provide signal on high priority customer interactions that need escalation paths, insights into product improvement areas, and recurring automated feedback that helps companies prioritize customers.

They also have great support and will work with you to build specific solutions to your needs. It has been incredibly helpful as we scale our operations. Review collected by and hosted on G2.com.

One improvement area could be quantifying totals. Sometimes, the system duplicates records and makes feedback totals inaccurate. Review collected by and hosted on G2.com.

Enterpret has been very useful for me to keep a track of our daily support data analysis. I majorly use Enterpret for generating Escalation reports which helps us identify the top escalation drivers using which we were able to identify the trends and work on process improvement plans. Review collected by and hosted on G2.com.

It has so many filtering options that many times the UI feels a bit confusing. If the UI can be simplified, it would be great. Review collected by and hosted on G2.com.

It’s very user-friendly when it comes to creating dashboards and wisdom. Review collected by and hosted on G2.com.

When collecting client feedback, the system hasn’t been able to identify a consistent set of themes, which makes it harder to track and follow trends over time. It also seems to struggle when pulling direct quotes from client comments. Review collected by and hosted on G2.com.

Easy to generate insights and reporting without needing to use SQL or python. The new taxonomy is much better than before. Review collected by and hosted on G2.com.

I wish the gpt integration was a little better. Also, sometimes it's easier for me to export the data and cut it in excel when I'm trying to dig into more complex questions. The new taxonomy is better, but here are still areas it could improve. Review collected by and hosted on G2.com.

It combines many different sources of customer feedback into one place. Review collected by and hosted on G2.com.

Sometimes the information it provides is wrong, in attempt to appear knowledgable it often defaults to incorrect assumptions - I'd love if it would admit knowledge gaps so that I dont rely on poor information rather than merely guessing. Review collected by and hosted on G2.com.

I love the flexibility in building dashboards. It makes communicating data to stakeholders so much easier and incredibly convenient for my role to look into trends. Review collected by and hosted on G2.com.

Wisdom tends to be limiting. I'm not sure if it's my experience and the way I prompt but I feel like there's a lot of potential in Wisdom but it's not letting me prompt other related questions that I have in min d. Review collected by and hosted on G2.com.