As a PM, a big part of my job is keeping my finger on the pulse of what customers want, and Enterpret helps massively with that. It makes it easy to get a holistic view of qualitative feedback across multiple sources in one place. The taxonomy lets me quickly drill into my specific product area and understand what’s actually going on in detail. Wisdom is great for getting a high-level sense of themes and then interrogating the data further. The alerts functionality is also really powerful - we recently used it to monitor sentiment changes around a new feature to make sure everything was working as expected. Review collected by and hosted on G2.com.

Like any LLM-powered tool, I don’t fully trust it as a single source of truth yet and tend to use it more directionally rather than definitively. I’m also not sure if there’s a way to weight feedback differently - we ingest some noisier sources (like Typeform surveys) which can sometimes dilute the more useful signals. While the onboarding session from the team was really helpful, I’m not always sure where to start otherwise, and I know I’m probably not using the product to its full potential yet. Finally, it’s not something I naturally reach for in my day-to-day workflow - I have to consciously remember to use it, and I wonder if any tighter integrations (for example with tools like Notion) could make it feel more embedded and easier to adopt. But probably not likely as notion push notion AI onto customers! Review collected by and hosted on G2.com.

Enterpret just works. Hooked up our Zendesk and survey data and within a

week we had usable customer insights flowing in.

The Slack alerts have been surprisingly useful. We set up a few for specific

topics and now the right people get pinged when something comes up. Beats

having to remember to check a dashboard every day.

Support has been responsive too. Asked a question on a Friday afternoon once

and got an answer within the hour. That kind of thing goes a long way. Review collected by and hosted on G2.com.

Can't think of anything specific honestly. The product keeps getting better and

whenever we've flagged something the team follows up Review collected by and hosted on G2.com.

The AI does a decent job of grouping similar feedback together which saves a ton of manual work. We used to have someone spend hours tagging tickets every week. Now it happens automatically. I like that I can drill down from a high level trend int the actual tickets. It's one to see "billing complaints are up 20%" but being able to read exactly what people are saying makes it way more actionable. Setup was smoother than I expected. We connected Zendesk and had dataflowing within a day or two. Review collected by and hosted on G2.com.

There's definitely a learning curve. Took me a bit to figure out how all the pieces fit together. More templates or guided setups would help new users get started faster. Review collected by and hosted on G2.com.

The near real-time view into what customers are saying has been valuable. We can spot spikes almost as they happen which has helped us catch a few issues before they blew up. Way better than waiting for a weekly report.

Wisdom is my go-to when I need a quick answer on something. Faster than setting up a whole dashboard and it usually gives me what I need.

Getting our integrations set up was pretty smooth. Connected intercom and our survey tool in less than a day and data started coming in right away. Review collected by and hosted on G2.com.

I've run into some lag every now and then when working with bigger date ranges or complex filters. Not constant, but happens enough that I give myself extra time when I'm in a rush. Also would love a way to export Wisdom reports straight to slides. Review collected by and hosted on G2.com.

Looking back, it’s wild how much time we used to burn trying to stitch together customer feedback from half a dozen internal tools and spreadsheets. Enterpret basically eliminated that chaos by giving us one place where everything just shows up, no heavy setup required.

It’s now part of my daily routine to skim the feeds in the morning and see what’s bubbling up. We spotted a login problem early last month and were able to act before support got slammed with tickets, which paid for itself right there. Review collected by and hosted on G2.com.

Overall, I’ve been very satisfied with Enterpret. If I had to mention one area for improvement, it would be the date picker in dashboards. I wish it offered a bit more flexibility. That said, this is a relatively minor issue. Review collected by and hosted on G2.com.

Honestly, I wish we’d had this a couple of years ago. We spent so much time building internal tools and spreadsheets just to try to track what users were doing. Enterprise basically does it all out of the box.

I check my feeds most mornings just to see if anything’s spiking, and I caught a login issue last month before it turned into a flood of tickets. That alone made it worth it.

Wisdom has been clutch for ad-hoc questions too. My PM will randomly ask, “Hey, are people still complaining about X?” and I can get back to her in a minute instead of spending an hour digging through data. Review collected by and hosted on G2.com.

Honestly, I’ve been pretty happy with it. If I had to pick something, I’d say I wish the date picker in dashboards was a little more flexible, but that’s a pretty minor thing. Review collected by and hosted on G2.com.

Honestly the biggest win for me is not having to manually read through

hundreds of tickets every week to figure out what's going on. The taxonomy

does a pretty solid job of bucketing feedback into themes and I can quickly see

if something is spiking. Before this I was basically doing keyword searches in

Zendesk and hoping I caught everything.

Wisdom has been super helpful when I need to pull together a quick summary

for leadership. I can just ask it a question and get an answer with actual ticket

examples to back it up. Our PM team has started using it too which is great

because now they can go find answers themselves instead of pinging me.

The Slack alerts are clutch. We caught a payment bug last month way earlier

than we would have otherwise. Review collected by and hosted on G2.com.

The filters can get a bit overwhelming when you're first learning the tool.

There's a lot of options and it took me a sometime to really understand how to

set things up the way I wanted. However, using Wisdom was smoother, I could

just ask naturally what I am looking for and it would setup filters for me. Review collected by and hosted on G2.com.

What I like most is being able to actually show leadership what customers are saying with data to back it up. Used to be a lot of "we think users want this" in our planning meetings. Now I can pull up a

dashboard and say here's what 500 people told us last month.

The way it groups feedback into reasons is really helpful. I don't have to read through everything myself

to find patterns, it surfaces them for me. And when I need to dig into the details, the actual verbatims are right there.

Wisdom is great for the random questions that come up. Someone asks "are people still having trouble with X?" and I can get an answer in like a minute. Review collected by and hosted on G2.com.

I don't have any complaints really. It's been working well for our needs. Review collected by and hosted on G2.com.

Enterpret has been great for getting customer intelligence to the people who need

it. Our product team used to rely on secondhand summaries from support. Now

they can see what users are saying directly and dig into specifics when they need

to.

The dashboards are easy to customize and share. I built a few for different

stakeholders and they actually use them, which was a pleasant surprise. Nobody

used the old reports I sent out.

Wisdom is useful when someone throws a random question at me. I can usually

get them an answer pretty quickly. Review collected by and hosted on G2.com.

I've noticed it can be a bit slow sometimes, especially when running bigger

queries or loading dashboards with a lot of data. Not a huge deal but noticeable. Review collected by and hosted on G2.com.

Being able to quantify user issues with specific data has transformed how I communicate in planning meetings. Instead of relying on intuition, I can now point to concrete numbers and trends, which gets people's attention. The topic alerts have also been valuable—I set one up for a new feature launch and get real-time feedback without having to remember to check manually. The Enterpret team has been responsive and actually acts on suggestions. Review collected by and hosted on G2.com.

I can't think of any major dislikes. Like any new tool, there was a learning curve, but once I got the hang of it everything clicked. The team is also helpful if you get stuck on anything. Review collected by and hosted on G2.com.