Enterpret makes it dramatically easier to go from messy, multi-channel feedback to clear, prioritized product decisions that my team can actually execute on. I like that it pulls signals from 50+ sources into a single source of truth and automatically maintains a rich, multi-level taxonomy, so I’m not burning hours on manual tagging or spreadsheet gymnastics Review collected by and hosted on G2.com.

Additional integrations and workflows. Enterpret is always adding more though! Review collected by and hosted on G2.com.

The platform is intuitive, and the feature I’ve used most so far is Wisdom. Being able to search for keywords and quickly access call recordings and support conversations has been a real game changer for me. Review collected by and hosted on G2.com.

I haven’t used every single feature yet, but one thing I’ve noticed with Wisdom is that it isn’t fully accurate. I know it’s still in beta, so that’s to be expected. Still, when I tested it, it missed a call as well as some customer feedback. Review collected by and hosted on G2.com.

Enterpret saves me a lot of time. We collect customer feedback from many different sources—support tickets, in-app feedback surveys, sales calls, and more—and reviewing, structuring, and summarizing all of that information was always a challenge. Enterpret essentially takes care of that work for you. When it comes to querying the data and using AI prompts to pull out insights, the latest update they made (late 2025) improved the experience dramatically: before it was OK, and now it’s great. Review collected by and hosted on G2.com.

To get the best out of it, you do need to put in some setup work upfront (mapping product areas and how they relate, etc.). That said, their team helps a lot with this, and so far it’s been mostly a one-time setup with low maintenance afterward. Review collected by and hosted on G2.com.

I really like how the AI and tracked keywords help refine my searches. I also appreciate Wisdom: it lets me do more than just search through feedback—it provides insights on how to structure and filter the data so I can reach the results I’m looking for. Review collected by and hosted on G2.com.

It lags and shows errors, especially in the new instance. It takes me a while to refine my searches, and it ends up taking even longer because the errors keep popping up.

Some reasons/tracked keywords are also duplicates, which means I have to keep in mind all the different reasons when searching for feedback. Review collected by and hosted on G2.com.

Enterpret allows me to easily extract the main issues and pain points from a very large data set. I also love the Wisdom feature that let's me ask questions to understand the customer better. Review collected by and hosted on G2.com.

Because of how data is summarised, it does not always extract the correct information. Sometimes, it generalises too much. It might for example say that a ticket is about a customer complaining about the onboarding process or saying the onboarding process is tedious, while actually if you look at the ticket itself, they just ask a general question.

Additionally, the Wisdom feature can give different information each time you ask it the same question. This makes me question the reliability of the data. Review collected by and hosted on G2.com.

Enterpret has been a reliable source of customer insights for me. 3 things I like the most:

1. Run root-cause analyses on our support tickets and draw clear conclusions.

2. The Enterpret alerts integrated directly into Slack also help me stay on top of issues the moment they appear.

3. Adaptive Taxonomy enables my team to classify issues consistently and quantify them using canonical tags.

Finally, the support is fast, and my questions and requests have been addressed at a very quick pace. Review collected by and hosted on G2.com.

Enterpret isn’t a replacement for Zendesk ticket analysis, but it’s a strong addition. When I need to dive deeper into the problem space, I still have to go back to Zendesk and review the full conversation there. Review collected by and hosted on G2.com.

Enterpret gives an easy way to analyze a broad set of data quickly. It breaks down key themes in customer feedback giving the chance to see what our company is excelling at and where there is room for growth. Review collected by and hosted on G2.com.

We've run into a handful of bugs with Enterpret that have slowed down our process of analyzing feedback and can be frustrating to run into. Review collected by and hosted on G2.com.

Enterpret has made customer feedback analysis so much more manageable for us. We used to spend hours every week going through tickets and trying to spot patterns manually. Now I can just open a dashboard and see what's

trending.

Wisdom is probably the feature I use the most. I can ask it a question and get a solid summary with actual examples from real feedback. It's become my first stop whenever someone on the team asks "what are users saying about X?"

The other thing I appreciate is how easy it is to share insights with product. I can send them a link to a dashboard or a Wisdom report and they can dig in themselves. That's helped us actually influence product decisions instead of just handing over a spreadsheet that nobody reads. Review collected by and hosted on G2.com.

I don't have any real complaints. It took a bit of time to learn the ins and outs but once you get comfortable it's very intuitive. Support has been helpful whenever I had questions Review collected by and hosted on G2.com.

The ability to see trends across all our feedback sources in one place has been really valuable. We have tickets coming in from Zendesk, reviews from the app stores, and NPS responses, and Enterpret brings it all together so I can actually see the full picture. Wisdom has become my go-to for quick research. If a PM asks me what users think about a specific flow, I can get them an answer with examples in a few minutes instead of spending an hour digging through tickets. The Slack alerts are also clutch. We've caught a couple of emerging issues early because of them. Review collected by and hosted on G2.com.

The taxonomy needs some ongoing attention. You'll end up with similar reasons that should probably be merged together, so you have to check in on it periodically. Not a huge deal but it's something to be aware of. Review collected by and hosted on G2.com.

Itʼs honestly the first tool weʼve used where all of our feedback feels like itʼs in

one place and actually usable. We pull in support tickets, survey responses,

and notes from customer calls and itʼs super easy to browse everything in one

spot. Wisdom is also great when I ask random questions like “are we seeing

more complaints about onboarding lately?” because I can get an answer fast

and still click into real examples. Review collected by and hosted on G2.com.

No major negatives, especially compared to what we were doing before

(manually tagging in spreadsheets). Review collected by and hosted on G2.com.