Enghouse Insights Pros and Cons

Automated phone surveys are time-saving as the participants no longer need to go through lengthy interviews. Additionally, participants would feel more comfortable in providing their feedback since responses are ofren anonymous. Review collected by and hosted on G2.com.

One of the downsides of IVR is the human connection since it is automated, it may cause misinterpretation from the users which they would not be able to clarify since it is automated unlike in interviews. Review collected by and hosted on G2.com.

I appreciate the efficiency and accessibility of Automated Phone Surveys (IVR), making it convenient for users to share their feedback or information through a streamlined and automated process. Review collected by and hosted on G2.com.

The main drawback is the potential lack of personalization and the inability to address nuanced responses. Automated Phone Surveys (IVR) may struggle with complex inquiries that require human understanding and flexibility. Review collected by and hosted on G2.com.

Nothing, Most of the tie is not usefull because they dont deal with real propleam, and its a way of escape to talk to customer agents Review collected by and hosted on G2.com.

everything, as I said I dont like anything in this. Review collected by and hosted on G2.com.

Its good since it gives a good payout for survey completion Review collected by and hosted on G2.com.

The lack of trust since there are many fraudsters/scammers so unable to judge whether its genuine or fake Review collected by and hosted on G2.com.

It is very easy to use and shares the direct feedbacks to product owners. Review collected by and hosted on G2.com.

Having automated survey sometimes is a ban as end users might not always share the right feedbacks. Review collected by and hosted on G2.com.

It is one of the best system that can be used to save time, easy to use and understand , options presented clearly, Improved costs, Any time availability ect Review collected by and hosted on G2.com.

One thing that I think will be very helpful for user if a translator will get intrigated to IVR system Review collected by and hosted on G2.com.

improve efficiency, customer satisfaction. Review collected by and hosted on G2.com.

Starting it up and getting everyone in the company trained to use the program Review collected by and hosted on G2.com.

Limited selection, helpfull need some improvement Review collected by and hosted on G2.com.

No immediate support option, not clear to point Review collected by and hosted on G2.com.

Self service and fewer menu to reach support Review collected by and hosted on G2.com.

When there is so many of menu and and IVR not able to resolve the issue using self service and not have option to reach live agent Review collected by and hosted on G2.com.