Best Software for 2025 is now live!
View the Winners
Enghouse Insights
Editedit
Enghouse Insights
By Enghouse Systems
Show rating breakdown
3.8 out of 5 stars
See all 29 Enghouse Insights reviews
Save to My Lists
Claimed
Claimed
This profile has been claimed by Enghouse Insights, but it has limited features.
Do you work at Enghouse Insights? Upgrade your plan to update branding and connect with profile visitors!

Top Rated Enghouse Insights Alternatives

Survicate
(180)
4.6 out of 5
Visit WebsiteNew Tab
SponsoredYou’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Alchemer Survey
(896)
4.4 out of 5
SurveyMonkey
(22,930)
4.4 out of 5
See all Enghouse Insights Alternatives

Enghouse Insights Reviews & Product Details - Page 2

Editadmin

Enghouse Insights Overview

Editedit
What is Enghouse Insights?

Automated Phone Surveys (IVR) is a call center automation software that helps optimize phone interviews and deliver IVR surveys via a private cloud hosting.

Enghouse Insights Details
Discussions
Enghouse Insights Community
Show LessShow More
Product Description

Automated Phone Surveys (IVR) is a call center automation software that helps optimize phone interviews and deliver IVR surveys via a private cloud hosting.

Seller Details
Seller
Enghouse Systems
Year Founded
1984
HQ Location
Markham
Twitter
@EnghouseInterac
2,503 Twitter followers
LinkedIn® Page
www.linkedin.com
1,272 employees on LinkedIn®
Ownership
ENGH (TSE)
Description

Enghouse Systems Limited is a leading global provider of enterprise software solutions serving a variety of distinct vertical markets. Its strategy is to build a larger and more diverse software company through strategic acquisitions and managed growth. Enghouse shares are listed on the Toronto Stock Exchange under the symbol ENGH. Further information about Enghouse may be obtained from the Company's web site at www.enghouse.com.

JB
Overview Provided by:
Joanne Babbitt

Recent Enghouse Insights Reviews

Harsimran S.
HS
Harsimran S.Mid-Market (51-1000 emp.)
2.5 out of 5
"It is good until its not some kind of scam/online frauds"
Its good since it gives a good payout for survey completion
Read more
Avtar S.
AS
Avtar S.Mid-Market (51-1000 emp.)
4.5 out of 5
"Operational effectiveness"
improve efficiency, customer satisfaction.
Read more
Verified User
C
Verified UserEnterprise (> 1000 emp.)
3.5 out of 5
"Self service Review"
Self service and fewer menu to reach support
Read more
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

Enghouse Insights Media

Answer a few questions to help the Enghouse Insights community
Have you used Enghouse Insights before?
Yes

Video Reviews

Review by Ananth P.
Enghouse Insights review by Ananth P.
Play Enghouse Insights review by Ananth P.
Automated Phone Surveys (IVR) review
See all video reviews

29 Enghouse Insights Reviews

3.8 out of 5
The next elements are filters and will change the displayed results once they are selected.
Search reviews
Popular Mentions
The next elements are radio elements and sort the displayed results by the item selected and will update the results displayed.
Hide FiltersMore Filters
The next elements are filters and will change the displayed results once they are selected.
  • Company SizeExpand/Collapse Company Size Filter
  • User RoleExpand/Collapse User Role Filter
  • CategoryExpand/Collapse Category Filter
  • IndustryExpand/Collapse Industry Filter
  • RegionExpand/Collapse Region Filter
The next elements are filters and will change the displayed results once they are selected.
  • Sort By:
    G2 Sort
29 Enghouse Insights Reviews
3.8 out of 5
  • Sort By:
    G2 Sort
29 Enghouse Insights Reviews
3.8 out of 5
  • Sort By:
    G2 Sort

Enghouse Insights Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Enghouse InsightsQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
Log In
Want to see more insights from verified reviewers?
Log in to view review sentiment.
G2 reviews are authentic and verified.
Here's how.
Dhananjay K.
DK
Php Expert (Laravel, cakephp, wordPress, shopify, codeigniter, node js)
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Enghouse Insights?

It is very user-friendly and easy to handle. Its voice quality is good enough to understand . Review collected by and hosted on G2.com.

What do you dislike about Enghouse Insights?

If IVR is very lengthy then it will affect customers rating and also reduce the number of customers. Review collected by and hosted on G2.com.

What problems is Enghouse Insights solving and how is that benefiting you?

IVR is reducing costs to companies as they didn't need a person for general pieces of information. On customer side, they do not need to wait for the customer executive just to check their remaining balance. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Verified User in Automotive
IA
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Enghouse Insights?

It's easy to navigate for review based o Review collected by and hosted on G2.com.

What do you dislike about Enghouse Insights?

on willingness and flow. One can reject at first place or go through steps to enter the survey details. It also helps to gather the required info and zero chance of mistakes. Review collected by and hosted on G2.com.

Recommendations to others considering Enghouse Insights:

Must use, saves money and time. Review collected by and hosted on G2.com.

What problems is Enghouse Insights solving and how is that benefiting you?

It does not give you a chance to setup a call back if survey submitting person is busy. It should have option to ask and auto call back on given time for a call back. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Manu M.
MM
Network Engineer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Enghouse Insights?

All the options are very helpful to get the feedback Review collected by and hosted on G2.com.

What do you dislike about Enghouse Insights?

We will be given the full marks, with no negative impacts Review collected by and hosted on G2.com.

Recommendations to others considering Enghouse Insights:

Fully recommended Review collected by and hosted on G2.com.

What problems is Enghouse Insights solving and how is that benefiting you?

We collect all the customer feedback we will improve our customer care Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Muhammad A.
MA
Regional Product Manager (South Asia) - Workforce Management at Daraz (Alibaba Group)
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Enghouse Insights?

Automated Phone Surveys are very useful and helpful in a way you get a call and clearly listen all questions and respond well without any further arguments or delay. to the point and accurate close end questions and answers which always helpful to analyses data for further actionable and decision making. Review collected by and hosted on G2.com.

What do you dislike about Enghouse Insights?

Automated phone survey (IVR) negative things or dislike is only its monotonous tone of voice which annoy to the customer sometime. Because without emotions and warmth in voice people normally don't like to listen more and hang up. Review collected by and hosted on G2.com.

What problems is Enghouse Insights solving and how is that benefiting you?

Customer Feedback with clear close ended answers which help to gauge accurate experience.

Low cost solution with maximum results.

Without human interaction and work force involve so save time and efforts. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Verified User in Accounting
CA
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
(Original )Information
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Enghouse Insights?

as a consultant its ease of operations to get consumer opinion and mine data which helps in market penetration and marketshare and improve topline and profits in a vey economical budget and fair data Review collected by and hosted on G2.com.

What do you dislike about Enghouse Insights?

nothing needs to upgrade in future for changing future needs and requirements and technological upgradation with future needs and changing requirement Review collected by and hosted on G2.com.

Recommendations to others considering Enghouse Insights:

yes a must buy and must adapt automated phone surveys in the niche segment my clients are satisfied with the software Review collected by and hosted on G2.com.

What problems is Enghouse Insights solving and how is that benefiting you?

i dont face any problems but my clients have got tremendous benifits like market penetration and database and helped in topline and bottomline to improve sales and market share and profits Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Verified User in Education Management
CE
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Enghouse Insights?

This helps business in routing the calls to the right department or to the right support. So that the customer is not transfered within the organization. When used for survey. To the point you can get the feed back from customera Review collected by and hosted on G2.com.

What do you dislike about Enghouse Insights?

Not now if I come across any will sure post it. Nothing much as negative thoughts. Review collected by and hosted on G2.com.

Recommendations to others considering Enghouse Insights:

This helps business in routing the calls to the right department or to the right support. So that the customer is not transfered within the organization. When used for survey. To the point you can get the feed back from customera Review collected by and hosted on G2.com.

What problems is Enghouse Insights solving and how is that benefiting you?

Proper tracking and wait time of customer get reduced Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Verified User in Telecommunications
IT
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Enghouse Insights?

Efficient Tool - Make concurrent calls to several people at same time reducing human effort.It’s Voice is understandable compared to others. Review collected by and hosted on G2.com.

What do you dislike about Enghouse Insights?

Slow for person giving feedback as voice speed is auto set to certain words per minute to make the end user understand. Frustrating for people who like to listen fast.

Human touch and empathy are missing in case of bad feedbacks. Review collected by and hosted on G2.com.

What problems is Enghouse Insights solving and how is that benefiting you?

It’s usage makes Faster TAT ( Turn around time ) with Efficient data collection of feedbacks which a manual phone call won’t be able to do and that too for large no of people. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Komal Nawani T.
KT
Business Consultant
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Enghouse Insights?

Automated surveys are short and Simple to rate. Review collected by and hosted on G2.com.

What do you dislike about Enghouse Insights?

In case of lower ratings, no service recovery of empathy. Review collected by and hosted on G2.com.

What problems is Enghouse Insights solving and how is that benefiting you?

You can reach almost 100% target for reach, participation depends on Industry to Industry. Thus you can have very healthy sample for higher confidence in data and efficacy of survey. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Verified User in Telecommunications
UT
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Enghouse Insights?

Different channels as per my usage,IVR surveys are good provided it’s short and crisp Review collected by and hosted on G2.com.

What do you dislike about Enghouse Insights?

Long recorded prompts before the surveys starts Review collected by and hosted on G2.com.

Recommendations to others considering Enghouse Insights:

It involves clarity as it understands customer requirement Review collected by and hosted on G2.com.

What problems is Enghouse Insights solving and how is that benefiting you?

It’s immediate response and can complete at one go Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Abdul Ghaffar R.
AR
Manager Training
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Enghouse Insights?

It must be user-friendly as easy as ABC and simple Review collected by and hosted on G2.com.

What do you dislike about Enghouse Insights?

anybody can attempt it with their convenience Review collected by and hosted on G2.com.

Recommendations to others considering Enghouse Insights:

These must be used by many companies for customer's feedback Review collected by and hosted on G2.com.

What problems is Enghouse Insights solving and how is that benefiting you?

Human interactive will be missing in it Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link

Explore More

Data Center Infrastructure Management (DCIM)
Tontine
Code Climate Velocity
Order Fulfillment
PCB Design Software
AI Regulations in the EU
Corporate Culture
Google Cloud SQL reviews
Pros and Cons Details
Enghouse Insights