# Top 10 Enghouse Contact Center Alternatives & Competitors **Average Rating:** 4.3/5 **Total Number of Reviews:** 99 Explore the best alternatives to Enghouse Contact Center for users who need new software features or want to try different solutions. Contact Center Software is a widely used technology, and many people are seeking quick, top rated software solutions with auto dialer, speech analytics, and session summary notes. Other important factors to consider when researching alternatives to Enghouse Contact Center include customer service and calls. The best overall Enghouse Contact Center alternative is Genesys Cloud CX. Other similar apps like Enghouse Contact Center are Talkdesk, NICE CXone, Five9 Intelligent Cloud Contact Center Platform, and ServiceNow Customer Service Management. Enghouse Contact Center alternatives can be found in [Contact Center Software](https://www.g2.com/categories/contact-center) but may also be in [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) or [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation). ## Best Paid & Free Alternatives to Enghouse Contact Center - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) - [3CX](https://www.g2.com/products/3cx/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Ozonetel](https://www.g2.com/products/ozonetel/reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) ## Top 10 Alternatives to Enghouse Contact Center Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how Enghouse Contact Center stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Electrical/Electronic Manufacturing, and Automotive, and find the best product for your business. ### 1. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) By Genesys **Average Rating:** 4.4/5 **Total Reviews:** 1,555 The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels. Reviewers say compared to Enghouse Contact Center, Genesys Cloud CX is: - Easier to admin - Easier to set up - More usable Categories in common with Enghouse Contact Center: [Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce), [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center](https://www.g2.com/categories/contact-center), [Auto Dialer](https://www.g2.com/categories/auto-dialer), [Outbound Call Tracking](https://www.g2.com/categories/outbound-call-tracking) **Compare:** [Enghouse Contact Center vs Genesys Cloud CX](https://www.g2.com/compare/enghouse-contact-center-vs-genesys-cloud-cx) **Compare Genesys Cloud CX with other alternatives:** - [Genesys Cloud CX vs Talkdesk](https://www.g2.com/compare/genesys-cloud-cx-vs-talkdesk) - [Genesys Cloud CX vs NICE CXone](https://www.g2.com/compare/genesys-cloud-cx-vs-nice-cxone) - [Genesys Cloud CX vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-genesys-cloud-cx) - [Genesys Cloud CX vs ServiceNow Customer Service Management](https://www.g2.com/compare/genesys-cloud-cx-vs-servicenow-customer-service-management) - [Genesys Cloud CX vs 3CX](https://www.g2.com/compare/3cx-vs-genesys-cloud-cx) - [Genesys Cloud CX vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-genesys-cloud-cx) - [Genesys Cloud CX vs Ozonetel](https://www.g2.com/compare/genesys-cloud-cx-vs-ozonetel) - [Genesys Cloud CX vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-genesys-cloud-cx) - [Genesys Cloud CX vs Aircall](https://www.g2.com/compare/aircall-vs-genesys-cloud-cx) ### 2. [Talkdesk](https://www.g2.com/products/talkdesk/reviews) By Talkdesk **Average Rating:** 4.4/5 **Total Reviews:** 2,533 Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience. Reviewers say compared to Enghouse Contact Center, Talkdesk is: - Easier to admin - Easier to set up - More usable Categories in common with Enghouse Contact Center: [Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce), [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center](https://www.g2.com/categories/contact-center), [Auto Dialer](https://www.g2.com/categories/auto-dialer), [Customer Self-Service](https://www.g2.com/categories/customer-self-service) **Compare:** [Enghouse Contact Center vs Talkdesk](https://www.g2.com/compare/enghouse-contact-center-vs-talkdesk) **Compare Talkdesk with other alternatives:** - [Talkdesk vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-talkdesk) - [Talkdesk vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-talkdesk) - [Talkdesk vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-talkdesk) - [Talkdesk vs ServiceNow Customer Service Management](https://www.g2.com/compare/servicenow-customer-service-management-vs-talkdesk) - [Talkdesk vs 3CX](https://www.g2.com/compare/3cx-vs-talkdesk) - [Talkdesk vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-talkdesk) - [Talkdesk vs Ozonetel](https://www.g2.com/compare/ozonetel-vs-talkdesk) - [Talkdesk vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-talkdesk) - [Talkdesk vs Aircall](https://www.g2.com/compare/aircall-vs-talkdesk) ### 3. [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) By NiCE **Average Rating:** 4.3/5 **Total Reviews:** 1,730 NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. Reviewers say compared to Enghouse Contact Center, NICE CXone is: - Easier to admin - More usable - Easier to set up Categories in common with Enghouse Contact Center: [Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce), [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center](https://www.g2.com/categories/contact-center), [Auto Dialer](https://www.g2.com/categories/auto-dialer), [Customer Self-Service](https://www.g2.com/categories/customer-self-service) **Compare:** [Enghouse Contact Center vs NICE CXone](https://www.g2.com/compare/enghouse-contact-center-vs-nice-cxone) **Compare NICE CXone with other alternatives:** - [NICE CXone vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-nice-cxone) - [NICE CXone vs Talkdesk](https://www.g2.com/compare/nice-cxone-vs-talkdesk) - [NICE CXone vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-nice-cxone) - [NICE CXone vs ServiceNow Customer Service Management](https://www.g2.com/compare/nice-cxone-vs-servicenow-customer-service-management) - [NICE CXone vs 3CX](https://www.g2.com/compare/3cx-vs-nice-cxone) - [NICE CXone vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-nice-cxone) - [NICE CXone vs Ozonetel](https://www.g2.com/compare/nice-cxone-vs-ozonetel) - [NICE CXone vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-nice-cxone) - [NICE CXone vs Aircall](https://www.g2.com/compare/aircall-vs-nice-cxone) ### 4. [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) By Five9 **Average Rating:** 4.1/5 **Total Reviews:** 621 Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing. Reviewers say compared to Enghouse Contact Center, Five9 Intelligent Cloud Contact Center Platform is: - Easier to admin - Easier to do business with - Easier to set up Categories in common with Enghouse Contact Center: [Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce), [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center](https://www.g2.com/categories/contact-center), [Auto Dialer](https://www.g2.com/categories/auto-dialer), [Outbound Call Tracking](https://www.g2.com/categories/outbound-call-tracking) **Compare:** [Enghouse Contact Center vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/enghouse-contact-center-vs-five9-intelligent-cloud-contact-center-platform) **Compare Five9 Intelligent Cloud Contact Center Platform with other alternatives:** - [Five9 Intelligent Cloud Contact Center Platform vs Genesys Cloud CX](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-genesys-cloud-cx) - [Five9 Intelligent Cloud Contact Center Platform vs Talkdesk](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-talkdesk) - [Five9 Intelligent Cloud Contact Center Platform vs NICE CXone](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-nice-cxone) - [Five9 Intelligent Cloud Contact Center Platform vs ServiceNow Customer Service Management](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-servicenow-customer-service-management) - [Five9 Intelligent Cloud Contact Center Platform vs 3CX](https://www.g2.com/compare/3cx-vs-five9-intelligent-cloud-contact-center-platform) - [Five9 Intelligent Cloud Contact Center Platform vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-five9-intelligent-cloud-contact-center-platform) - [Five9 Intelligent Cloud Contact Center Platform vs Ozonetel](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-ozonetel) - [Five9 Intelligent Cloud Contact Center Platform vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-five9-intelligent-cloud-contact-center-platform) - [Five9 Intelligent Cloud Contact Center Platform vs Aircall](https://www.g2.com/compare/aircall-vs-five9-intelligent-cloud-contact-center-platform) ### 5. [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) By ServiceNow **Average Rating:** 4.4/5 **Total Reviews:** 468 ServiceNow CSM enhances every aspect of the customer lifecycle by utilizing AI-driven capabilities to optimize omnichannel self-service and improve issue resolution. It automates customer operations across departments and empowers agents with real-time intelligence and productivity tools. Key features and capabilities include: AI Agents: Handle routine tasks and complete processes autonomously, freeing up human agent time and scaling the call center operations 24/7. Self-Service: Empower customers with AI-powered conversational chat to get answers and take action quickly. Guide customers through personalized action steps across various channels such as chat, portals, and catalogs. Agent Workspace: Provide a single, configurable workspace integrated across channels for a holistic customer view. AI-powered case summaries, guided playbooks, and recommendations make it fast and easy to provide excellent service. Case Management: Seamlessly orchestrate complex customer issues across departments to boost resolution times and customer satisfaction with a unified data model and automated workflows. Knowledge Management: Allow AI Agents to create and share relevant knowledge articles and case summaries quickly with both human agents and customers. Predictive Intelligence: Use AI to anticipate customer needs, automate resolutions, and reduce case volume. Deliver smart, proactive service to achieve value faster. ServiceNow CSM unifies people, processes, and data, ensuring seamless and effective service delivery that leverages AI to enhance customer satisfaction and reduce operational costs. Reviewers say compared to Enghouse Contact Center, ServiceNow Customer Service Management is: - Easier to admin - Easier to do business with - More expensive Categories in common with Enghouse Contact Center: [Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce), [Contact Center](https://www.g2.com/categories/contact-center), [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance), [Live Chat](https://www.g2.com/categories/live-chat) **Compare:** [Enghouse Contact Center vs ServiceNow Customer Service Management](https://www.g2.com/compare/enghouse-contact-center-vs-servicenow-customer-service-management) **Compare ServiceNow Customer Service Management with other alternatives:** - [ServiceNow Customer Service Management vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-servicenow-customer-service-management) - [ServiceNow Customer Service Management vs Talkdesk](https://www.g2.com/compare/servicenow-customer-service-management-vs-talkdesk) - [ServiceNow Customer Service Management vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-servicenow-customer-service-management) - [ServiceNow Customer Service Management vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-servicenow-customer-service-management) - [ServiceNow Customer Service Management vs 3CX](https://www.g2.com/compare/3cx-vs-servicenow-customer-service-management) - [ServiceNow Customer Service Management vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-servicenow-customer-service-management) - [ServiceNow Customer Service Management vs Ozonetel](https://www.g2.com/compare/ozonetel-vs-servicenow-customer-service-management) - [ServiceNow Customer Service Management vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-servicenow-customer-service-management) - [ServiceNow Customer Service Management vs Aircall](https://www.g2.com/compare/aircall-vs-servicenow-customer-service-management) ### 6. [3CX](https://www.g2.com/products/3cx/reviews) By 3CX **Average Rating:** 4.4/5 **Total Reviews:** 547 3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution. Reviewers say compared to Enghouse Contact Center, 3CX is: - Easier to admin - Easier to set up - More usable Categories in common with Enghouse Contact Center: [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center](https://www.g2.com/categories/contact-center), [Live Chat](https://www.g2.com/categories/live-chat) **Compare:** [Enghouse Contact Center vs 3CX](https://www.g2.com/compare/3cx-vs-enghouse-contact-center) **Compare 3CX with other alternatives:** - [3CX vs Genesys Cloud CX](https://www.g2.com/compare/3cx-vs-genesys-cloud-cx) - [3CX vs Talkdesk](https://www.g2.com/compare/3cx-vs-talkdesk) - [3CX vs NICE CXone](https://www.g2.com/compare/3cx-vs-nice-cxone) - [3CX vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/3cx-vs-five9-intelligent-cloud-contact-center-platform) - [3CX vs ServiceNow Customer Service Management](https://www.g2.com/compare/3cx-vs-servicenow-customer-service-management) - [3CX vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/3cx-vs-agentforce-service-formerly-salesforce-service-cloud) - [3CX vs Ozonetel](https://www.g2.com/compare/3cx-vs-ozonetel) - [3CX vs CloudTalk](https://www.g2.com/compare/3cx-vs-cloudtalk) - [3CX vs Aircall](https://www.g2.com/compare/3cx-vs-aircall) ### 7. [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) By Salesforce **Average Rating:** 4.4/5 **Total Reviews:** 7,358 Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform. Reviewers say compared to Enghouse Contact Center, Agentforce Service (formerly Salesforce Service Cloud) is: - Easier to admin - Easier to do business with - Easier to set up Categories in common with Enghouse Contact Center: [Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce), [Contact Center](https://www.g2.com/categories/contact-center), [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance), [Live Chat](https://www.g2.com/categories/live-chat) **Compare:** [Enghouse Contact Center vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-enghouse-contact-center) **Compare Agentforce Service (formerly Salesforce Service Cloud) with other alternatives:** - [Agentforce Service (formerly Salesforce Service Cloud) vs Genesys Cloud CX](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-genesys-cloud-cx) - [Agentforce Service (formerly Salesforce Service Cloud) vs Talkdesk](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-talkdesk) - [Agentforce Service (formerly Salesforce Service Cloud) vs NICE CXone](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-nice-cxone) - [Agentforce Service (formerly Salesforce Service Cloud) vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-five9-intelligent-cloud-contact-center-platform) - [Agentforce Service (formerly Salesforce Service Cloud) vs ServiceNow Customer Service Management](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-servicenow-customer-service-management) - [Agentforce Service (formerly Salesforce Service Cloud) vs 3CX](https://www.g2.com/compare/3cx-vs-agentforce-service-formerly-salesforce-service-cloud) - [Agentforce Service (formerly Salesforce Service Cloud) vs Ozonetel](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-ozonetel) - [Agentforce Service (formerly Salesforce Service Cloud) vs CloudTalk](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-cloudtalk) - [Agentforce Service (formerly Salesforce Service Cloud) vs Aircall](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-aircall) ### 8. [Ozonetel](https://www.g2.com/products/ozonetel/reviews) By Ozonetel **Average Rating:** 4.6/5 **Total Reviews:** 625 Ozonetel CloudAgent is designed to enable users to deliver the service their customers demand. Reviewers say compared to Enghouse Contact Center, Ozonetel is: - Easier to admin - Easier to set up - Easier to do business with Categories in common with Enghouse Contact Center: [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center](https://www.g2.com/categories/contact-center), [Auto Dialer](https://www.g2.com/categories/auto-dialer), [Outbound Call Tracking](https://www.g2.com/categories/outbound-call-tracking), [Customer Self-Service](https://www.g2.com/categories/customer-self-service) **Compare:** [Enghouse Contact Center vs Ozonetel](https://www.g2.com/compare/enghouse-contact-center-vs-ozonetel) **Compare Ozonetel with other alternatives:** - [Ozonetel vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-ozonetel) - [Ozonetel vs Talkdesk](https://www.g2.com/compare/ozonetel-vs-talkdesk) - [Ozonetel vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-ozonetel) - [Ozonetel vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-ozonetel) - [Ozonetel vs ServiceNow Customer Service Management](https://www.g2.com/compare/ozonetel-vs-servicenow-customer-service-management) - [Ozonetel vs 3CX](https://www.g2.com/compare/3cx-vs-ozonetel) - [Ozonetel vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-ozonetel) - [Ozonetel vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-ozonetel) - [Ozonetel vs Aircall](https://www.g2.com/compare/aircall-vs-ozonetel) ### 9. [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) By CloudTalk **Average Rating:** 4.4/5 **Total Reviews:** 1,847 CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call. Reviewers say compared to Enghouse Contact Center, CloudTalk is: - Easier to admin - Easier to set up - More usable Categories in common with Enghouse Contact Center: [Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce), [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center](https://www.g2.com/categories/contact-center), [Auto Dialer](https://www.g2.com/categories/auto-dialer), [Outbound Call Tracking](https://www.g2.com/categories/outbound-call-tracking) **Compare:** [Enghouse Contact Center vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-enghouse-contact-center) **Compare CloudTalk with other alternatives:** - [CloudTalk vs Genesys Cloud CX](https://www.g2.com/compare/cloudtalk-vs-genesys-cloud-cx) - [CloudTalk vs Talkdesk](https://www.g2.com/compare/cloudtalk-vs-talkdesk) - [CloudTalk vs NICE CXone](https://www.g2.com/compare/cloudtalk-vs-nice-cxone) - [CloudTalk vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/cloudtalk-vs-five9-intelligent-cloud-contact-center-platform) - [CloudTalk vs ServiceNow Customer Service Management](https://www.g2.com/compare/cloudtalk-vs-servicenow-customer-service-management) - [CloudTalk vs 3CX](https://www.g2.com/compare/3cx-vs-cloudtalk) - [CloudTalk vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-cloudtalk) - [CloudTalk vs Ozonetel](https://www.g2.com/compare/cloudtalk-vs-ozonetel) - [CloudTalk vs Aircall](https://www.g2.com/compare/aircall-vs-cloudtalk) ### 10. [Aircall](https://www.g2.com/products/aircall/reviews) By Aircall **Average Rating:** 4.4/5 **Total Reviews:** 1,617 Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more. Reviewers say compared to Enghouse Contact Center, Aircall is: - Easier to set up - Easier to admin - More usable Categories in common with Enghouse Contact Center: [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center](https://www.g2.com/categories/contact-center), [Auto Dialer](https://www.g2.com/categories/auto-dialer), [Outbound Call Tracking](https://www.g2.com/categories/outbound-call-tracking) **Compare:** [Enghouse Contact Center vs Aircall](https://www.g2.com/compare/aircall-vs-enghouse-contact-center) **Compare Aircall with other alternatives:** - [Aircall vs Genesys Cloud CX](https://www.g2.com/compare/aircall-vs-genesys-cloud-cx) - [Aircall vs Talkdesk](https://www.g2.com/compare/aircall-vs-talkdesk) - [Aircall vs NICE CXone](https://www.g2.com/compare/aircall-vs-nice-cxone) - [Aircall vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/aircall-vs-five9-intelligent-cloud-contact-center-platform) - [Aircall vs ServiceNow Customer Service Management](https://www.g2.com/compare/aircall-vs-servicenow-customer-service-management) - [Aircall vs 3CX](https://www.g2.com/compare/3cx-vs-aircall) - [Aircall vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-aircall) - [Aircall vs Ozonetel](https://www.g2.com/compare/aircall-vs-ozonetel) - [Aircall vs CloudTalk](https://www.g2.com/compare/aircall-vs-cloudtalk) --- ## Enghouse Contact Center Alternatives FAQs ### What features do alternatives offer that Enghouse Contact Center does not? Enghouse Contact Center users report complexity in setup, customization, and administration, with limited flexibility and outdated interface elements. Alternatives offer more streamlined administration, easier setup, and enhanced usability. ### Which Contact Center tools do reviewers recommend instead of Enghouse Contact Center? Reviewers consistently recommend [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) and [Talkdesk](https://www.g2.com/products/talkdesk/reviews) for their superior ease of administration, usability, and AI-driven automation features. [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) is also favored for its comprehensive omnichannel capabilities and flexible customization. Additionally, [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) and [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) are recommended for their robust workflow automation and case management. These alternatives address Enghouse’s challenges with complex setup, limited customization, and support responsiveness, offering more modern, scalable, and user-friendly solutions according to G2 user reviews. ### What are the best alternatives to Enghouse Contact Center? Top alternatives to Enghouse Contact Center include [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) (4.4/5 with 1549 reviews), [Talkdesk](https://www.g2.com/products/talkdesk/reviews) (4.4/5 with 2504 reviews), and [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) (4.3/5 with 1730 reviews). These platforms are praised for their ease of use, robust omnichannel capabilities, AI-powered automation, and superior integration options. Other notable alternatives include [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews), [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews), and [3CX](https://www.g2.com/products/3cx/reviews), each offering distinct advantages in administration, scalability, and integration. ### How does Enghouse Contact Center compare to Genesys Cloud CX? According to G2 data, [Enghouse Contact Center](https://www.g2.com/products/enghouse-contact-center/reviews) holds an average rating of 4.3/5 from 99 reviews, while [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) has a slightly higher average rating of 4.4/5 from 1,549 reviews. In dimension scores, Genesys Cloud CX leads Enghouse by 0.3 points in Ease of Setup (8.4 vs 7.9), 0.7 points in Ease of Admin (8.5 vs 7.8), and 0.3 points in Ease of Doing Business With (8.5 vs 8.3). Conversely, Enghouse scores 0.2 points higher in Meeting Requirements (8.8 vs 8.6) and 0.5 points higher in Support (8.7 vs 8.2). User sentiment highlights Genesys Cloud CX's strengths in ease of use (135 mentions), features (98 mentions), reliability (76 mentions), and AI capabilities (38 mentions). Enghouse is praised for helpfulness, AI technology, and integration capabilities but noted for complex customization and setup challenges. Both platforms offer robust omnichannel support, but Genesys Cloud CX is recognized for its advanced AI-driven automation, scalability, and unified interface, while Enghouse is noted for integration with existing CRM systems and cost-effective solutions for SMEs. Overall, Genesys Cloud CX provides a more user-friendly, scalable, and feature-rich experience, whereas Enghouse offers strong support and flexibility for specific business needs. ### Why do users choose Genesys Cloud CX over Enghouse Contact Center? Users choose [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) over Enghouse Contact Center primarily due to its superior ease of use, with 135 mentions highlighting this advantage. Genesys Cloud CX's unified platform consolidates voice, chat, email, and social media interactions, simplifying agent workflows and enhancing productivity. Its advanced AI features, including Agentic AI and automation tools, improve customer experience and reduce agent workload. The platform's scalability and cloud-native architecture support rapid deployment and flexible growth, appealing to enterprises with complex environments. Genesys Cloud CX also offers extensive integration capabilities with CRMs like Salesforce and robust real-time analytics, enabling data-driven decision-making. Despite a steeper learning curve and higher cost, users value Genesys for its continuous innovation, reliable performance, and comprehensive workforce management tools. These factors, combined with positive feedback on customer support and frequent feature updates, make Genesys Cloud CX the preferred choice for organizations seeking a modern, scalable, and intelligent contact center solution. ## Explore Articles - [What PR analytics tools connect media coverage data with website traffic and pipeline metrics so you can show leadership that press coverage is actually contributing to the business?](https://www.g2.com/discussions/what-pr-analytics-tools-connect-media-coverage-data-with-website-traffic-and-pipeline-metrics-so-you-can-show-leadership-that-press-coverage-is-actually-contributing-to-the-business) - [Which vendor provides AI-powered adaptive authentication?](https://www.g2.com/discussions/which-vendor-provides-ai-powered-adaptive-authentication) - [Which client portal software is best for compliance-heavy industries?](https://www.g2.com/discussions/which-client-portal-software-is-best-for-compliance-heavy-industries) - [Top-rated recruiting CRM platforms for enterprise hiring](https://www.g2.com/discussions/top-rated-recruiting-crm-platforms-for-enterprise-hiring) - [What is the most affordable website monitoring software for SMBs?](https://www.g2.com/discussions/what-is-the-most-affordable-website-monitoring-software-for-smbs) - [Which recruiting automation platform offers the fastest candidate sourcing?](https://www.g2.com/discussions/which-recruiting-automation-platform-offers-the-fastest-candidate-sourcing) ## Spotlight Categories - [Influencer Marketing Platforms](https://www.g2.com/categories/influencer-marketing-platforms) - [Core HR Software](https://www.g2.com/categories/core-hr) - [Sales Intelligence Software](https://www.g2.com/categories/sales-intelligence)