--- title: Engati Reviews meta_title: 'Engati Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 18 reviews by the users' company size, role or industry to find out how Engati works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 18 scale: '5' date_modified: '2026-06-30' parent_category: name: Conversational Intelligence url: https://www.g2.com/categories/conversational-intelligence --- # Engati Reviews **Vendor:** Engati **Category:** [Bot Platforms](https://www.g2.com/categories/bot-platforms) **Average Rating:** 4.1/5.0 **Total Reviews:** 18 ## About Engati Engati is an Omnichannel Conversational AI platform that empowers mid-size and enterprise business teams to engage prospects, customers, and employees at scale. Recently awarded by Meta as the Tech Partner of the Year 2024 for pioneering in vertical-specific, business outcome-driven AI innovations, Engati is a cutting-edge Conversational AI platform that empowers businesses to deliver reliable, personalized, and exceptional customer experiences at scale. We empower businesses to reimagine the user journey from visitor to buyer—from nurturing leads to converting prospects and retaining loyal customers. By connecting AI and automation with the human touch, Engati crafts personalized customer experiences that maximize ROI and drive measurable business outcomes. Our platform leverages Generative AI and AI-driven conversational automation to: 1. Enhance customer engagement with proactive, personalized journeys. 2. Streamline operations and improve efficiency. 3. Deliver actionable insights through advanced analytics and continuous AI/ML-driven improvements. We are available in multiple languages and deployed across 12+ integral digital channels that include WhatsApp, Website, Instagram, Facebook, Email, MS Teams, Slack, WeChat, Telegram, and more. We build custom solutions on the digital channels you need, ensuring that your customer engagement strategy is tailored to your unique business requirements. Engati enables businesses to harness conversational intelligence to elevate customer experience, increase efficiency, and achieve growth. Let us help you revolutionize customer engagement and drive success in an AI-first world. ## Engati Pros & Cons **What users like:** - Users value **clear communication** and timely follow-ups from Engati, enhancing stakeholder alignment and project management. (1 reviews) - Users commend the **responsive customer support** of Engati, appreciating timely follow-ups and clear communication. (1 reviews) - Users praise the **customizability** of Engati, highlighting its potential to enhance functionality with proper training. (1 reviews) - Users appreciate the **dedicated training support** of Engati, enhancing their experience and software customization. (1 reviews) **What users dislike:** - Users report the **complexity in navigation** and poor support, leading to frustrations and unresolved billing issues. (1 reviews) - Users find Engati **expensive and difficult to cancel** , experiencing frustration with ongoing charges despite discontinuing the service. (1 reviews) - Users experience **poor customer support** , struggling to resolve billing issues and lack of response from the team. (1 reviews) - Users face **poor navigation** issues with Engati, complicating their experience and leading to unresolved subscription problems. (1 reviews) - Users experience significant **usability issues** with Engati, leading to frustrations and difficulties in managing subscriptions effectively. (1 reviews) ## Engati Discussions - [Which platform is best for chatbot?](https://www.g2.com/discussions/which-platform-is-best-for-chatbot) - [Which software is used for chatbot?](https://www.g2.com/discussions/engati-chatbot-platform-which-software-is-used-for-chatbot) - [What is Engati chatbot?](https://www.g2.com/discussions/what-is-engati-chatbot) - [What are the features of chatbots?](https://www.g2.com/discussions/what-are-the-features-of-chatbots) - [View Engati pricing details and edition comparison](https://www.g2.com/products/engati/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-05+07%3A29%3A33+-0500&secure%5Bsession_id%5D=bc3ac4f1-b43c-4409-ba20-ff3b839cd0d2&secure%5Btoken%5D=995a1efc7fdabd5eb3c58f3a93a709efdab79363134ac49b56d08e3fa7faab87&format=llm_user) ## Engati Features **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Platform** - Multilingualism - Quality - Real-Time - Artificial Intelligence - Self-Improving - Volume **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **WhatsApp Messaging - WhatsApp Marketing** - Transactional Messages - Bulk WhatsApp Messaging - Conversational Messaging - Personalization - Promotional Messages - Automated Replies **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Channel** - Security - Omnichannel - Privacy - Anonymity **WhatsApp Business Platform - WhatsApp Marketing** - Segmentation - API Integration - WhatsApp Commerce - Analytics **Agentic AI - Bot Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech ## Top Engati Alternatives - [Drift](https://www.g2.com/products/drift/reviews) - 4.4/5.0 (1,203 reviews) - [3CX](https://www.g2.com/products/3cx/reviews) - 4.4/5.0 (430 reviews) - [Wati](https://www.g2.com/products/wati/reviews) - 4.6/5.0 (476 reviews)