--- title: Engageware Reviews meta_title: 'Engageware Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 131 reviews by the users' company size, role or industry to find out how Engageware works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 131 scale: '5' date_modified: '2026-07-13' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Engageware Reviews **Vendor:** Engageware **Category:** [Business Scheduling Software](https://www.g2.com/categories/business-scheduling) **Average Rating:** 4.4/5.0 **Total Reviews:** 131 ## About Engageware Engageware (formerly TimeTrade SilverCloud), provides industry-leading technology and expert know-how to help organizations better engage their customers. Trusted by more than 500 organizations, our self-service, appointment scheduling, and knowledge management solutions – combined and integrated with those of our market-leading partners – make it easy for customers to answer their questions quickly, connect to the right resources when scheduled expertise is needed, and get a consistent, efficient experience when help from a representative is required. Organizations that use our customer engagement solutions deliver quality customer experiences no matter the channel — enabling faster growth with greater efficiency. ## Engageware Pros & Cons **What users like:** - Users appreciate the **ease of use** of Engageware, simplifying appointment scheduling and enhancing team collaboration effectively. (8 reviews) - Users value the **impactful end-to-end engagement** of Engageware, significantly enhancing performance and team collaboration. (8 reviews) - Users value Engageware's **excellent customer support** , enhancing collaboration and efficiency across their organization. (7 reviews) - Users value the **efficiency** of Engageware, enhancing performance and streamlining client engagement and staff training. (6 reviews) - Users appreciate the **resourceful knowledge base** of Engageware, enhancing communication and improving overall efficiency. (6 reviews) - Users value the **time-saving features** of Engageware, enhancing overall efficiency in client engagement and appointment scheduling. (6 reviews) - Easy Access (5 reviews) - Scheduling (5 reviews) - Visibility (5 reviews) - Features (4 reviews) **What users dislike:** - Users find the **high prices** of Engageware challenging, complicating their ability to fully utilize its features. (3 reviews) - Users express frustration with the **layout issues** in Engageware, including a disorganized booking page and clunky navigation. (3 reviews) - Users find the **learning curve challenging** with Engageware, facing complexity and requiring substantial technical support. (3 reviews) - Users find the **complexity of Engageware** overwhelming, particularly in learning, configuration, and subscription requirements. (2 reviews) - Users struggle with **integration issues** , particularly with calendar syncing and the lack of a Salesforce Connector. (2 reviews) - Lack of Resources (2 reviews) - Limited Customization (2 reviews) - Limited Features (2 reviews) - Missing Features (2 reviews) - Users experience a **steep learning curve** with Engageware, finding the system complex and knowledge base inflexible. (2 reviews) ## Engageware Discussions - [How do i get the time trade appointments to appear in a specific category?](https://www.g2.com/discussions/how-do-i-get-the-time-trade-appointments-to-appear-in-a-specific-category) - 1 comment, 1 upvote - [View Engageware pricing details and edition comparison](https://www.g2.com/products/engageware/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-07-14+11%3A36%3A44+-0500&secure%5Bsession_id%5D=1bab2cc7-99e1-428d-850f-829ed72a052b&secure%5Btoken%5D=e7c8fd46d37461bc0f7566b67d489f1a98dd9c5ef50906bde29679d3edb37d5e&format=llm_user) ## Engageware Integrations - [eNgage](https://www.g2.com/products/cendyn-engage/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Vymo Engage IQ](https://www.g2.com/products/vymo-engage-iq/reviews) ## Engageware Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Customer Support** - SMS Updates - VIP Settings - Multilanguage Support **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Integrations** - MS Teams Integration - Email Integration - Zoom Integration - Google Meet Integration - Salesforce Integration **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Reporting and Analytics** - Customer Information - Predictive Analytics - Clerk Performance Reports - Location-based Peformance Reports **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Branding & Customizatio** - Custom Booking Page - Personalized Links - Personalized Web Embed **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Hardware** - Proprietary Hardware - Hardware Agnostic - Digital Signage **Automatic Rules & Configurations** - Set Working Hours - Automatic Updates - Buffer Times **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Generative AI ** - AI Text-to-Speech - AI Text-to-Video - AI Text-to-3D **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Business Scheduling** - Autonomous Task Execution - Multi-step Planning **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Features** - Standalone Booking - Integrated App - SMS - Email - Voice - Confirmation and Cancellation ## Top Engageware Alternatives - [Acuity Scheduling](https://www.g2.com/products/acuity-scheduling/reviews) - 4.6/5.0 (401 reviews) - [YouCanBookMe](https://www.g2.com/products/youcanbookme/reviews) - 4.7/5.0 (1,895 reviews) - [Doodle](https://www.g2.com/products/doodle/reviews) - 4.4/5.0 (2,031 reviews)