--- title: Engageware Reviews meta_title: 'Engageware Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 131 reviews by the users' company size, role or industry to find out how Engageware works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 131 scale: '5' date_modified: '2026-07-13' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Engageware Reviews **Vendor:** Engageware **Category:** [Business Scheduling Software](https://www.g2.com/categories/business-scheduling) **Average Rating:** 4.4/5.0 **Total Reviews:** 131 ## About Engageware Engageware (formerly TimeTrade SilverCloud), provides industry-leading technology and expert know-how to help organizations better engage their customers. Trusted by more than 500 organizations, our self-service, appointment scheduling, and knowledge management solutions – combined and integrated with those of our market-leading partners – make it easy for customers to answer their questions quickly, connect to the right resources when scheduled expertise is needed, and get a consistent, efficient experience when help from a representative is required. Organizations that use our customer engagement solutions deliver quality customer experiences no matter the channel — enabling faster growth with greater efficiency. ## Engageware Pros & Cons **What users like:** - Users appreciate the **ease of use** of Engageware, facilitating simple scheduling and efficient team collaboration. (8 reviews) - Users value the **impactful client engagement** of Engageware, enhancing performance and overall experience significantly. (8 reviews) - Users praise the **outstanding customer support** from Engageware, enhancing collaboration and efficiency within their teams. (7 reviews) - Users value the **efficiency** of Engageware, enhancing performance and time management in client engagement and internal processes. (6 reviews) - Users value Engageware's **resourceful knowledge base** , enhancing communication and optimizing their workflow efficiently. (6 reviews) - Users value the **time-saving features** of Engageware, enhancing overall efficiency in client engagement and appointment scheduling. (6 reviews) - Easy Access (5 reviews) - Scheduling (5 reviews) - Visibility (5 reviews) - Features (4 reviews) **What users dislike:** - Users find Engageware to be **expensive** , making it challenging to justify its complex learning and subscription costs. (3 reviews) - Users struggle with **layout issues** in Engageware, as the disorganized booking page hampers usability and organization. (3 reviews) - Users find the **learning curve steep** with Engageware, requiring significant technical support and complicating the overall experience. (3 reviews) - Users find the **complexity** of Engageware challenging, particularly regarding pricing and configuration requirements. (2 reviews) - Users express concerns about **integration issues** that hinder synchronization and complicate usability across platforms. (2 reviews) - Lack of Resources (2 reviews) - Limited Customization (2 reviews) - Limited Features (2 reviews) - Missing Features (2 reviews) - Users experience a **steep learning curve** with Engageware, finding the system complex and knowledge base inflexible. (2 reviews) ## Engageware Reviews ### 1. Not user friendly **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 10, 2019 **What do you like best about Engageware?** We used time trade to find our multiple locations and schedule appointments with different service departments within those locations. The map function on it is fairly easy to use. **What do you dislike about Engageware?** The response time is terrible, the ability to schedule the appointment was often a broken link that would lead to a server error. **What problems is Engageware solving and how is that benefiting you?** Timetrade was supposed to make the ability for us to make appointments for our clients easy. There are many offices and on days they are closed it was nice to be able to schedule an appointment without having to wait until a day they are open. ### 2. Timetrade has been the best scheduling product I've used **Rating:** 5.0/5.0 stars **Reviewed by:** Dennis M. | Marketing Manager, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2018 **What do you like best about Engageware?** The best aspect of Timetrade is just how simple and straightforward it is to use. Literally within minutes you're able to email prospects who can then start scheduling meetings directly on your Google calendar (or whatever Calendar software you use) with a single click. **What do you dislike about Engageware?** Honestly there wasn't much about the product that I disliked. Perhaps the customer support could be better (I remember it did take a bit of time to get someone to respond to an email) **What problems is Engageware solving and how is that benefiting you?** Timetrade is a best in class automated scheduling software. It allowed the Sales team to book more meetings by making it easy for the prospect to simply click a preferred day/time to book a product demo at their convenience (rather than emailing back and forth 3-4 times to find a time that works). ### 3. Great Company to Partner With **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2018 **What do you like best about Engageware?** The team at TImeTrade is fantastic to work with. They really take the time to adapt the platform to your business. Their support team is also super quick in answering inquiries/issues. **What do you dislike about Engageware?** The platform is not the most functional for big business looking to scale. **What problems is Engageware solving and how is that benefiting you?** Our business problem was trying to find a platform for our stores to manage appointments. Since launching with TimeTrade some good questions have come up about how we even are structuring appointment booking/managing. ### 4. TimeTrade, don't schedule a meeting without it! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** May 19, 2018 **What do you like best about Engageware?** The time it saves not having to sending emails back & forth trying to sync calendars when trying to book a meeting How easy it is to create different booking options. I have 6 different options I created depending on the type of meeting I would like to schedule. Really like the new feature that will block out 5-minutes after a call so you do not book call back-to-back. **What do you dislike about Engageware?** Wish you could change the time zone for a point in time. For example, if I am traveling to a tradeshow in a different state (PST) and I am sending out meeting invites to prospects, I would like the calendar invite to show the time in the time zone I will be in and not the time zone I am currently in (EST). **Recommendations to others considering Engageware:** If you are tired of the back & forth emails when trying to secure a meeting, try TimeTrade, you will not be disappointed **What problems is Engageware solving and how is that benefiting you?** Prospects missing phone calls and meetings. The time it takes to secure a meeting. Meetings are easier to schedule. customers are able to schedule a meeting that fits with their schedule. ### 5. Time Trade **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2019 **What do you like best about Engageware?** I have used in my previous company for keeping calendar updates **What do you dislike about Engageware?** do not know, I have used in my previous company for keeping calendar updates **What problems is Engageware solving and how is that benefiting you?** I have used in my previous company for keeping calendar updates ### 6. Works reasonably well, except if you have multiple mail accounts **Rating:** 3.0/5.0 stars **Reviewed by:** Tim L M. | Partner Development Manager - Central/West N.A., Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2018 **What do you like best about Engageware?** Simple online calendar interface that integrates with your mail calendar so that outside parties can see your availability and pick a time which automatically creates an calendar appointment for you both. **What do you dislike about Engageware?** It sucks if you have multiple mail accounts (& Calendars), because there is no ability to specify which account (calendar) it should be scheduling for. I have 2 personal email accounts and a work account and it kept scheduling for the personal, even though the work was the default account in outlook. Finally had to dedicate a computer to JUST the work account to run the TimeTrade Outlook Connector on so that it would properly schedule on the correct calendar. **Recommendations to others considering Engageware:** I would most definitely explore other solutions if you have more than one email account. **What problems is Engageware solving and how is that benefiting you?** It's fantastic to allow my clients & partners to pick the date/time I am available that best fits their own schedule to reserve time with me. This elevates customer service and engagement to a new level. ### 7. Timetrade review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2019 **What do you like best about Engageware?** This makes it so easy to schedule and arrange my calendar! **What do you dislike about Engageware?** There is nothing I dislike about time trade Software **What problems is Engageware solving and how is that benefiting you?** Creating events and scheduling business meetings ### 8. Makes Life Easier **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2018 **What do you like best about Engageware?** The ability to quickly send a link to my calendar and allow my clients to schedule their own appointment. The options to set like (no same day appointments) or the availability to create different length calls is super helpful. **What do you dislike about Engageware?** The design is a little clunky but still pretty easy to use - and I can see improvements regularly in their interface. **Recommendations to others considering Engageware:** Spend the time needed on the setup. Once you're setup and you configure all of your calendar links - the investment pays for itself. **What problems is Engageware solving and how is that benefiting you?** I've cut out probably 5 hours of back and forth emails per week. This tool really makes a difference in my day to day operations. ### 9. Useful Tool Despite Somewhat Clunky Setup **Rating:** 4.5/5.0 stars **Reviewed by:** Jeremy A. | Sales Director - Strategic Accounts, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2017 **What do you like best about Engageware?** I liked how I could configure a number of different message & meeting templates to customize the type of meeting that I wanted to schedule with someone. I use 8 different templates to account for different length of meetings and method of communication (e.g., phone vs. web conference). **What do you dislike about Engageware?** Setting up the available time slots throughout the week is clunky. As best I could tell, it required me to do repetitive things when there is clearly a more user-friendly way to implement functionality. As of 1 year ago, there wasn't a clean MS Outlook for Mac integration software. They may have added it since, but it was a bit of work to implement their suggested work around. **Recommendations to others considering Engageware:** While I didn't do much comparison shopping, the annual subscription for a personal user was well worth the time saved not having to go back and forth with others via email to schedule a meeting. **What problems is Engageware solving and how is that benefiting you?** This tool completely eliminates the need to go back and forth with someone via email to find a mutually-available time for a meeting. By simply providing the recipient with a URL, they could view your calendar availability and schedule time with you. ### 10. Great for customers, challenging to manage **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2017 **What do you like best about Engageware?** I love the ability for my customers to schedule on my calendar. **What do you dislike about Engageware?** It is cumbersome to manage from the backend - nearly impossible for me to find my calls and cancel them if the customer needs to cancel, so the time comes back on my calendar. If the call gets deleted from my outlook, I've had the hardest time trying to track down the call on the admin side. **Recommendations to others considering Engageware:** It's a good tool - but if there are others out there that are easier to use from an admin standpoint - take a look at those too. **What problems is Engageware solving and how is that benefiting you?** Scheduling is easier. But you still have to do the outreach. There's a challenge now of customers keeping the link and scheduling without adding any context as to why they'd like to speak. ### 11. Easy one click meetings **Rating:** 5.0/5.0 stars **Reviewed by:** Joselin S. | Managing Director, Staffing and Recruiting, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2017 **What do you like best about Engageware?** TimeTrade gives my clients and customers the opportunity to access my calendar and set up time with me directly when it works for them. **What do you dislike about Engageware?** I only have the basic version but I know there are options to customize and look forward to upgrading **What problems is Engageware solving and how is that benefiting you?** Saves countless emails and back and forth to identify a time that works for us both. ### 12. Time Trade Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Research | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2017 **What do you like best about Engageware?** I love that there is a feature to connect the time trade account to both gmail and outlook **What do you dislike about Engageware?** it can be 'finnicky' where I will need to do a clean sweep to make sure there are no errors **What problems is Engageware solving and how is that benefiting you?** allowing for multiple stakeholders to find time to meet with each other! ### 13. Excellent software if a touch antiquated **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 11, 2018 **What do you like best about Engageware?** The ability to work between various markets as a back up scheduler **What do you dislike about Engageware?** The antiquated look and the long load times. **What problems is Engageware solving and how is that benefiting you?** Ability to work in various markets using one tool ### 14. Makes your small business look bigger **Rating:** 4.5/5.0 stars **Reviewed by:** David D. | President, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2016 **What do you like best about Engageware?** I love Timetrade for the way it integrates into Outlook. I often do projects where I need to do a lot of interviews, so I can set it up so that when I send out invitations I don't need any back and forth on email to set up an appointment. I just add the custom link into my email and the interviewees choose their own time using parameters I set for my own convenience. **What do you dislike about Engageware?** Website page hasn't improved much in 2-3 years...still a bit clunky and not intuitive if you don't use it frequently. **Recommendations to others considering Engageware:** Be sure to do a couple of things: 1. Set the end date beyond which you rather not have meetings booked. Meetings booked by strangers more than a month out often don't happen. 2. Make sure you pro-actively block out your calendar for times you want to keep for yourself, staff meetings, impromptu client calls, etc. 3. Keep meeting times short (i.e. 30 minutes) and in the messaging indicate they should mention it if they think they need more. That way you don't block out time unnecessarily. **What problems is Engageware solving and how is that benefiting you?** I like to appear as very accessible. Having a TimeTrade link in my email signature is a great way to do that while also allowing me the control of my schedule that I want to keep. ### 15. Time saver for all of my daily meetings **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley B. | Account Executive, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2016 **What do you like best about Engageware?** I like how timetrade allows a live monthly calendar view of my schedule so that my clients and prospects can quickly choose a time slot that works for them as well. It is very user friendly for all parties involved. The additional customization of adding a photo and message allows for a personal touch. Having timetrade sync up to my Outlook calendar is an absolute game changer for me. **What do you dislike about Engageware?** timetrade could improve upon the "buttons" they offer to embed in your emails and website. However, I made a custom button and was able to hyperlink my timetrade link. Often times, a scheduled timetrade meeting will just show up on the calendar without an email notification which can be difficult with last minute meetings or if your calendar is not up to date. Keeping your calendar up to date is crucial with timetrade. **Recommendations to others considering Engageware:** I would highly recommend this to any client-facing positions such as Account Management or Sales. The ease of set-up and the integration with Outlook is smooth. The time savings realized is well worth the investment. **What problems is Engageware solving and how is that benefiting you?** One business problem being solved is the age old problem of trying to find a convenient time on everyone's calendars for a meeting. One benefit I have realized is time savings for all parties involved. I'm able to simply send a link to an interested client or prospect and allow them the convenience at booking a time that also works for them. This replaces the back and forth conversations of, "well I'm not free at 3 pm on Monday, how does your Tuesday look?". I have also noticed that offering the timetrade link to my clients or prospects from first outreach allows me to position myself more as a consultant that is looking to share my time equally with their time. ### 16. Wish I would have signed up years ago **Rating:** 5.0/5.0 stars **Reviewed by:** Ariana R. | Corporate Consultant, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** July 27, 2016 **What do you like best about Engageware?** I wanted to set up all of my calendar appointments as video meetings and it was very easy to set up custom meetings/instructions. I had a question regarding my account and was contacted very quickly regarding my inquiry. In fact, he used my Time Trade link to check my availability schedule our call! I am impressed with the customer service. This is 1/3 of the cost that another colleague uses for meeting reservations. I'm hooked! **What do you dislike about Engageware?** This is just nit picking but, the admin site could use an aesthetic update. I would like to see more of the page being used without scrolling/adjusting to see all of your activities/appointment details. **Recommendations to others considering Engageware:** I'm paying so much less than my other colleagues with a similar tool. So far, I have not seen anything that their solution offers that Time Trade does not. **What problems is Engageware solving and how is that benefiting you?** This is very beneficial when prospecting and the customer is too busy to check their calendar. I send them an email introduction and encourage them to click HERE to schedule a meeting with me. I am surprised on how many meetings I am scheduling from this and am seeing an increase each month. I am pleasantly surprised about the decreasing number of "no-shows" for my meetings. I believe that Time Trade has increased the professional relationship with my prospects. Asking them to book an appointment per my availability, reinforces that my time is valuable. ### 17. Clunky, outdated software **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2016 **What do you like best about Engageware?** It gave us the abillity to manage multiple calendars and centrally block off dates or change the schedule. The calendar on the user side was laid out relatively clearly and easy to read. Salesforce integration worked fine. **What do you dislike about Engageware?** The backend software is incredibly clunky. The UI is terrible and it's SUCH a pain to use. Also, the Salesforce integration was very annoying to update. We had to get on a GoToMeeting with our TimeTrade rep and take control of their screen any time we had to update our security token or user password. Also, it's crazy expensive. **Recommendations to others considering Engageware:** Make a major overhaul to the backend UI. Give users control over their Salesforce integration. **What problems is Engageware solving and how is that benefiting you?** It helped us solve a need for a public demo calendar for recurring product webinars/demonstrations. It solved that need for us for about 2 years, before solid competitors started coming on the scene. We ultimately switched to Calendly, which was less than 10% of the cost. ### 18. An excellent scheduling tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 18, 2016 **What do you like best about Engageware?** Scheduling appointments is extremely easy. Just a few clicks and the appointment is made. **What do you dislike about Engageware?** There's not much to dislike really. Its a simple program that doesn't get confusing to use and lets you schedule for your availability. **Recommendations to others considering Engageware:** If you need a scheduling program that's easy to learn and use, give Timetrade a try. **What problems is Engageware solving and how is that benefiting you?** Being able to dispatch appointments for customers. ### 19. TimeTrade saves me time **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 08, 2016 **What do you like best about Engageware?** The ease of use is important to me. Before using Time Trade I was having to spend extra minutes sending out emails and having a back and forth exchange with candidates in order to secure time on their calendars. Time trade made this process much more efficient and has saved me unknown errors in scheduling interviews and internal conversations. **What do you dislike about Engageware?** I had some issues with glitchness and sometimes outlook updates would cause me to have to reestablish my timetrade intergration with outlook. **Recommendations to others considering Engageware:** Absolutely worth the investment for people that are scheduling a number of internal/external meetings. **What problems is Engageware solving and how is that benefiting you?** I'm a recruiter, so it has been incredibly helpful to have this tool for the purposes of scheduling time with candidates. ### 20. Great tool for your scheduling needs **Rating:** 4.0/5.0 stars **Reviewed by:** Kristina T. | Account Manager, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2016 **What do you like best about Engageware?** Simple, intuitive, and takes care of what it promises to. **What do you dislike about Engageware?** Not much to dislike about the product, but certainly depends on your expectations. **Recommendations to others considering Engageware:** I'd suggest piloting this software first, if possible on a trial basis. It's excellent, but could be overkill in certain scenarios. Make sure it's the right fit for you. **What problems is Engageware solving and how is that benefiting you?** Scheduling conflicts and time management. ### 21. Quick & Easy User-Driven Appt Scheduling **Rating:** 5.0/5.0 stars **Reviewed by:** Jack H. | Managing Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2016 **What do you like best about Engageware?** Setup is easy. UX is good. Works pretty much exactly as I had expected it would. Had customers setting appointments within 24 hours of sending out my first link. **What do you dislike about Engageware?** This is a piddly-ass "dislike", but their logo is boring and minimalist. Kinda like Google, y'know? And clearly, a boring, minimalist logo is a HUGE hindrance to success. {/sarcasm=off} **Recommendations to others considering Engageware:** If scheduling meetings with clients or prospects is a challenge, TimeTrade will make it easier for THEM to commit to YOU. **What problems is Engageware solving and how is that benefiting you?** I need to schedule online conversations with clients & prospects, and putting MY schedule in THEIR hands allows them to pick the time that works for them. This increases engagement and increases the chances that they will keep the appointment. And that means fewer missed appointments and more productive time. ### 22. Saves time and increases efficiencies **Rating:** 5.0/5.0 stars **Reviewed by:** Tyler N. | U.S. Strategist, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2016 **What do you like best about Engageware?** The biggest benefits for me in using TimeTrade is that it saves time and increases efficiencies. I can set the times that I'm available and simply let the counter party choose which of those times best fits their schedule. There is no need to go back-and-forth to schedule a suitable time. Furthermore, we've added a link on our site that allows prospects to register for a demo at a time that is available. There is no need for a prospect to call or email to see what times are suitable. Once the prospect schedules the time, the TimeTrade app sends me appointment and it makes it much more convenient for everyone. **What do you dislike about Engageware?** It would be good if TimeTrade could seamlessly sync with GoToMeeting or other webinar service providers for scheduling in order to avoid having to log-in to the 2 platforms separately. This could probably be achieved through a single sign-on (SSO) integration. **What problems is Engageware solving and how is that benefiting you?** Looking to save time and increase efficiencies in my scheduling. TimeTrade is useful for both. ### 23. Great tool for your scheduling needs **Rating:** 4.0/5.0 stars **Reviewed by:** Alexei A. | Portfolio Manager, Digital Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2016 **What do you like best about Engageware?** Simple interface, very intuitive, and it does all you need. **What do you dislike about Engageware?** Not much to dislike about the product, but I guess it depends on what expectations you have. **Recommendations to others considering Engageware:** I'd suggest piloting this software first, if possible on a trial basis. It's excellent, but could be overkill in certain scenarios. Make sure it's the right fit for you. **What problems is Engageware solving and how is that benefiting you?** Scheduling conflicts and time management. ### 24. Should be called TimeSaver **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2016 **What do you like best about Engageware?** I love how easy timetrade is to use. Very easy to setup and start usings. **What do you dislike about Engageware?** The fact that Outlook will not work on a Mac. **What problems is Engageware solving and how is that benefiting you?** Timetrade is a huge time saver when it comes to scheduling demos, meeting's and calls. Gaining time back and saving several unneeded emails. ### 25. Nice tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2016 **What do you like best about Engageware?** Makes scheduling calls a breeze. Prospects can book time on my calendar without the hassle of the back and forth. **What do you dislike about Engageware?** I am on the professional (now individual) and there is no way to connect my Office365 calendar. I occasionally get doubled which is irritating. **Recommendations to others considering Engageware:** As mentioned O365 for individual please. ### 26. Works with Outlook **Rating:** 4.0/5.0 stars **Reviewed by:** Matt M. | Sr Sales Representative - East , Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** September 10, 2015 **What do you like best about Engageware?** I like that once someone books on TT it syncs and posts with outlook. I dropped Acuity which i actually liked better b/c of the GUI and the referral program, but alas, having to login into acuity was a royal time sink. and of course i don't have to back and forth with clients to snag a time to connect. **What do you dislike about Engageware?** could be prettier. but a knife doens't have to be pretty to cut. **Recommendations to others considering Engageware:** yes absolutely. **What problems is Engageware solving and how is that benefiting you?** it's like having 8 arms. i'd estimate at least a 10 min per schedule time saving. booking 5 account reviews a day, thus saves me at least an hour a day per week. i'd recommend it for any sales/consulting/customer care team. it's amazing. ### 27. Great, responsive company! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 14, 2016 **What do you like best about Engageware?** Their customer support team goes above and beyond to help customers! I have been back and forth with email designs, providing HTML to upload and re-upload and every time the job it done quickly and correctly! **What do you dislike about Engageware?** Nothing to say that I dislike with this company. **What problems is Engageware solving and how is that benefiting you?** Email problems solved! ### 28. Bad Software, Bad Company **Rating:** 0.0/5.0 stars **Reviewed by:** Jon B. | Director, Executive Education, Management Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2014 **What do you like best about Engageware?** Relatively easy to use. Takes a while but customizable. **What do you dislike about Engageware?** Time Trade has serious flaws as a product and a company. The main reason people want a product like this is for sync–so that clients can go to the web, schedule appointments, and that’s it. Full sync doesn’t exist, however, at least for Calendar.app. I can’t delete appointments from Calendar and have them delete from TimeTrade. I have to GO TO THE TIMETRADE SITE to manage my own calendar. I pointed out that this is not “sync”–that “sync” means “sync” but got no support. When I asked for a partial refund as this was a feature advertised, I was told the agreement does not permit refunds. What kind of company gives customer responses like that? I’ll leave TimeTrade once my year is up. Do not buy this product. **Recommendations to others considering Engageware:** Look elsewhere. **What problems is Engageware solving and how is that benefiting you?** The time saved has been almost completely lost in dealing with poor customer service. ### 29. Easy enough to use, not as slick-looking as other platforms **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2014 **What do you like best about Engageware?** As with many other online scheduling tools, timetrade is extremely easy to use and set up meetings on - as a user, at least. **What do you dislike about Engageware?** TT doesn't have a completely seamless design. In fact, the interface is a bit oversimplified and daresay, clunky. Still, it works. **Recommendations to others considering Engageware:** Not a bad tool, but considering the high quality of vendors in this category - I've used many of them myself - you might want to consider other vendors in addition to timetrade. **What problems is Engageware solving and how is that benefiting you?** I've used timetrade to set up meetings in the past, and it's super easy to use. Scheduling meetings is a breeze with the platform. ### 30. Extremely efficient way to reach customers! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2013 **What do you like best about Engageware?** - My customers can set their own appointments straight from one email - integrates directly with my company Outlook - easy to configure - can set multiple types of business meetings/blocks of time **What do you dislike about Engageware?** - mobile functionality is lacking...but not really a must or need to have - cannot sync across personal and business calendars - customers cannot add multiple members to a schedule event automatically - scheduling multiple team members for a meeting still requires some manual intervention **Recommendations to others considering Engageware:** - Use some of the company best practices as it applies to your business. - Keep tweaking your invites and measaging **What problems is Engageware solving and how is that benefiting you?** Customers today prefer to talk or meet with sales representatives when it's convenient for them. This tool allows me to add a simple link for my customers to schedule time with for me to call them. Every customer I speak to LOVES this capability. ### 31. TimeTrade is a great tool to enhance appointments through mass emails. **Rating:** 4.5/5.0 stars **Reviewed by:** Benjamin D. | Chief Information Officer, Enterprise (> 1000 emp.) **Reviewed Date:** June 25, 2013 **What do you like best about Engageware?** TimeTrade is very easy for our reps and prospects to use. **What do you dislike about Engageware?** We aren't yet on the Enterprise edition so we are missing some of the higher-end functionality. **Recommendations to others considering Engageware:** If you have sales people sending out mass emails to generate appointments, TimeTrade is a great way to improve your results. We've seen a 10-20% increase in appointments from mass emails. ## Engageware Discussions - [How do i get the time trade appointments to appear in a specific category?](https://www.g2.com/discussions/how-do-i-get-the-time-trade-appointments-to-appear-in-a-specific-category) - 1 comment, 1 upvote - [View Engageware pricing details and edition comparison](https://www.g2.com/products/engageware/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-13+17%3A15%3A38+-0500&secure%5Bsession_id%5D=0c8ac8c2-0125-4682-b7db-fdf850a5014d&secure%5Btoken%5D=c14c7a51bcccbffce00c10dc37f0cc85cbe0dd5b480bf52086d317aedca550ad&format=llm_user) ## Engageware Integrations - [eNgage](https://www.g2.com/products/cendyn-engage/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Vymo Engage IQ](https://www.g2.com/products/vymo-engage-iq/reviews) ## Engageware Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Customer Support** - SMS Updates - VIP Settings - Multilanguage Support **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Integrations** - MS Teams Integration - Email Integration - Zoom Integration - Google Meet Integration - Salesforce Integration **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Reporting and Analytics** - Customer Information - Predictive Analytics - Clerk Performance Reports - Location-based Peformance Reports **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Branding & Customizatio** - Custom Booking Page - Personalized Links - Personalized Web Embed **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Hardware** - Proprietary Hardware - Hardware Agnostic - Digital Signage **Automatic Rules & Configurations** - Set Working Hours - Automatic Updates - Buffer Times **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Generative AI ** - AI Text-to-Speech - AI Text-to-Video - AI Text-to-3D **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Business Scheduling** - Autonomous Task Execution - Multi-step Planning **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Features** - Standalone Booking - Integrated App - SMS - Email - Voice - Confirmation and Cancellation ## Top Engageware Alternatives - [Acuity Scheduling](https://www.g2.com/products/acuity-scheduling/reviews) - 4.6/5.0 (401 reviews) - [YouCanBookMe](https://www.g2.com/products/youcanbookme/reviews) - 4.7/5.0 (1,895 reviews) - [Doodle](https://www.g2.com/products/doodle/reviews) - 4.4/5.0 (2,031 reviews)