1. [Home](https://www.g2.com/) 2. ... 3. [Marketing Automation Software](https://www.g2.com/categories/marketing-automation) 4. [EngageBay Discussions](https://www.g2.com/products/engagebay/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_521cbbc99e7e88d039495bdf7192d1a7/engagebay.png "Product Avatar Image") ![Reward for good EngageBay reviews](https://images.g2crowd.com/uploads/report_medal_translation/image/28154/medal.svg "Reward for good EngageBay reviews") ](/products/engagebay/reviews) [ EngageBay ](/products/engagebay/reviews) (691)4.6/5 EngageBay is an all-in-one customer engagement platform designed for small and mid-sized businesses that want to manage marketing, sales, and support from a unified system. Positioned as a cost-conscious alternative to platforms like HubSpot and ActiveCampaign, it focuses on delivering essential CRM and automation capabilities without the overhead typically associated with enterprise software. The platform combines contact and deal management, marketing automation, email marketing, landing pages, forms, live chat, and help desk functionality within a single interface. By consolidating these functions, EngageBay provides teams with a centralized view of customer interactions across the lifecycle and reduces the need for multiple disconnected tools. EngageBay also incorporates AI-assisted features to streamline common tasks and improve productivity. These capabilities include AI-powered email and content generation, subject line suggestions, and workflow assistance that help teams create campaigns and communications more efficiently. The AI tools are designed to support everyday execution rather than replace core strategy, making them accessible to smaller teams that may not have dedicated automation specialists. On the marketing side, users can build email campaigns, design automation workflows, capture leads through forms and landing pages, and run A/B tests. The CRM module supports pipeline tracking, contact management, task automation, and appointment scheduling to help sales teams manage opportunities in a structured way. For post-purchase engagement, the service suite includes ticketing, knowledge base tools, and live chat to manage customer support conversations from one place. A key design principle of EngageBay is accessibility for growing businesses. The platform offers a free tier with core functionality and scales through bundled paid plans rather than numerous add-ons, helping teams adopt automation without significant upfront investment. EngageBay integrates with a range of third-party tools and provides reporting dashboards to monitor campaign performance, deal progress, and support activity. While it is not positioned as a deep enterprise platform, it is built to meet the day-to-day operational needs of SMB revenue teams looking for an integrated, AI-assisted, and budget-aware solution. The platform is built with a focus on simplicity and performance, integrating advanced marketing automation, sales CRM, and customer support software into one cohesive system. EngageBay leverages cutting-edge AI intelligence to enhance productivity and decision-making across various teams. This integration allows businesses to streamline their operations and improve customer interactions, making it an ideal choice for organizations that require a robust yet user-friendly solution. EngageBay's AI capabilities are particularly noteworthy, providing users with tools that help create content quickly, predict outcomes intelligently, and deliver personalized experiences at scale. The AI Email & Content Generator allows users to craft engaging emails and campaigns in seconds, while the AI Lead & Deal Scoring feature helps identify and prioritize leads most likely to convert. Additionally, AI Insights & Recommendations offer actionable suggestions to enhance engagement and productivity, making it easier for businesses to navigate their customer journeys effectively. The platform also boasts a suite of key features that add significant value to its users. EngageBay's marketing automation capabilities include email marketing workflows, landing page and form builders, and social media integration, which collectively enhance outreach efforts. The sales CRM component provides tools for contact and deal management, visual sales pipelines, and team collaboration, ensuring that sales processes are efficient and transparent. Furthermore, the customer support features, such as a helpdesk and ticketing system, live chat, and a unified customer view, facilitate seamless communication and service delivery. EngageBay is particularly well-suited for small to mid-sized businesses, startups, and growing teams that seek an affordable yet powerful alternative to fragmented tools. It is designed for organizations aiming to automate customer interactions, align marketing and sales efforts, and improve support efficiency through the use of AI. This comprehensive approach not only enhances operational efficiency but also positions businesses to compete effectively in their respective markets. What is this product? EngageBay is an all-in-one CRM software platform built for small and mid-sized businesses to manage marketing automation, sales pipelines, and customer support in a single system. It combines email marketing, marketing automation, landing pages, contact management, deal tracking, helpdesk, and live chat—eliminating the need for multiple disconnected tools. Designed as an affordable alternative to HubSpot and ActiveCampaign, EngageBay helps growing businesses attract leads, convert deals, and support customers without enterprise-level costs or complexity. It centralizes customer data, automates workflows, and improves visibility across the entire customer lifecycle. Show More * * * ### 139 Discussions ### 142 Participants ### 87.0 Nps Score Already have EngageBay? ### All EngageBay Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • almost 3 years ago More Options - [ # What is EngageBay All-in-One Suite used for? ](/discussions/what-is-engagebay-all-in-one-suite-used-for) What is EngageBay All-in-One Suite used for? [ Landing Page Builders ](https://www.g2.com/tags/landing-page-builders)[ Online Form Builder Software ](https://www.g2.com/tags/online-form-builder-software)[ A/B Testing Software ](https://www.g2.com/tags/a-b-testing-software)[ Email Tracking Software ](https://www.g2.com/tags/email-tracking-software) [ CRM Software ](https://www.g2.com/tags/crm-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Marketing Automation Software ](https://www.g2.com/tags/marketing-automation-software)[ Marketing Automation Software Questions ](https://www.g2.com/topics/marketing-automation) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+EngageBay+questions+and+get+answers+from+expert+users+in+our+EngageBay+Discussions+section.&title=EngageBay+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fengagebay-all-in-one-suite%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=EngageBay+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fengagebay-all-in-one-suite%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fengagebay-all-in-one-suite%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=EngageBay+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fengagebay-all-in-one-suite%2Fdiscuss%0aAsk+EngageBay+questions+and+get+answers+from+expert+users+in+our+EngageBay+Discussions+section.) 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[DdesignY.com .](https://www.g2.com/users/78c926a8-20df-40ab-89a2-16ff665648f5 "DdesignY.com .") • over 4 years ago Owner & Designer Owner & Designer More Options - [ # Simple and powerful All-in-One CRM ](/discussions/simple-and-powerful-all-in-one-crm) [ Online Form Builder Software ](https://www.g2.com/tags/online-form-builder-software)[ Marketing Automation Software ](https://www.g2.com/tags/marketing-automation-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ CRM Software ](https://www.g2.com/tags/crm-software) [ Email Tracking Software ](https://www.g2.com/tags/email-tracking-software)[ A/B Testing Software ](https://www.g2.com/tags/a-b-testing-software)[ Landing Page Builders ](https://www.g2.com/tags/landing-page-builders)[ Marketing Automation Software Questions ](https://www.g2.com/topics/marketing-automation) Show More * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+EngageBay+questions+and+get+answers+from+expert+users+in+our+EngageBay+Discussions+section.&title=EngageBay+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fengagebay-all-in-one-suite%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=EngageBay+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fengagebay-all-in-one-suite%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fengagebay-all-in-one-suite%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=EngageBay+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fengagebay-all-in-one-suite%2Fdiscuss%0aAsk+EngageBay+questions+and+get+answers+from+expert+users+in+our+EngageBay+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=EngageBay+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fengagebay-all-in-one-suite%2Fdiscuss%0aAsk+EngageBay+questions+and+get+answers+from+expert+users+in+our+EngageBay+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Vlad B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vlad B.") VB Loading... [Vlad B.](https://www.g2.com/users/b518f05f-74d7-430d-a12c-c81b601f0fab "Vlad B.") • over 4 years ago Email Marketer Email Marketer More Options - [ # Do you consider the integration with SendGrid and Apollo? ](/discussions/do-you-consider-the-integration-with-sendgrid-and-apollo) For me, it's crucial to have the integration with platforms like SendGrid and Apollo.io [ Online Form Builder Software ](https://www.g2.com/tags/online-form-builder-software)[ Marketing Automation Software ](https://www.g2.com/tags/marketing-automation-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ CRM Software ](https://www.g2.com/tags/crm-software) [ Email Tracking Software ](https://www.g2.com/tags/email-tracking-software)[ A/B Testing Software ](https://www.g2.com/tags/a-b-testing-software)[ Landing Page Builders ](https://www.g2.com/tags/landing-page-builders)[ Marketing Automation Software Questions ](https://www.g2.com/topics/marketing-automation) Show More * * * \<0\>0\>Upvotes * * * 2 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+EngageBay+questions+and+get+answers+from+expert+users+in+our+EngageBay+Discussions+section.&title=EngageBay+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fengagebay-all-in-one-suite%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=EngageBay+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fengagebay-all-in-one-suite%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fengagebay-all-in-one-suite%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=EngageBay+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fengagebay-all-in-one-suite%2Fdiscuss%0aAsk+EngageBay+questions+and+get+answers+from+expert+users+in+our+EngageBay+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=EngageBay+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fengagebay-all-in-one-suite%2Fdiscuss%0aAsk+EngageBay+questions+and+get+answers+from+expert+users+in+our+EngageBay+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") G2 Verified User in Computer Software • 19 days ago Head of Public Relations Head of Public Relations More Options - [ # How are you setting up EngageBay automations without losing workflow flexibility? ](/discussions/how-are-you-setting-up-engagebay-automations-without-losing-workflow-flexibility) I like that EngageBay combines CRM, email marketing, and customer support in one place, so it’s easier to manage contacts, automate follow-ups, and track customer interactions without switching tools. The main challenge is that advanced automation and reporting can take time to configure, and... 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[![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=EngageBay+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fengagebay-all-in-one-suite%2Fdiscuss%0aAsk+EngageBay+questions+and+get+answers+from+expert+users+in+our+EngageBay+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User in E-Learning](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in E-Learning") G2 Verified User in E-Learning • 22 days ago Director, Software Engineering Director, Software Engineering More Options - [ # How has EngageBay worked for consolidating CRM and marketing automation in one place? ](/discussions/how-has-engagebay-worked-for-consolidating-crm-and-marketing-automation-in-one-place) EngageBay has been helpful for keeping multiple customer-facing functions in one system, with an easy-to-navigate CRM and solid contact management for tracking interactions. The marketing automation tools make it possible to run campaigns without a lot of technical expertise, but advanced... 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[![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=EngageBay+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fengagebay-all-in-one-suite%2Fdiscuss%0aAsk+EngageBay+questions+and+get+answers+from+expert+users+in+our+EngageBay+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User in Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Real Estate") G2 Verified User in Real Estate • 26 days ago Independent Chairman Independent Chairman More Options - [ # How are you using EngageBay to organize leads and automate follow-ups without overcomplicating setup? ](/discussions/how-are-you-using-engagebay-to-organize-leads-and-automate-follow-ups-without-overcomplicating-setup) EngageBay has helped us keep leads, client communications, and follow-ups organized in one place using the CRM, deal pipeline, email tracking, and automation tools. New leads being automatically captured and assigned saves time and supports more consistent follow-up, especially across multiple... [Read more](/discussions/how-are-you-using-engagebay-to-organize-leads-and-automate-follow-ups-without-overcomplicating-setup) [ Marketing Automation Software ](https://www.g2.com/tags/marketing-automation-software)[ Marketing Automation Software Questions ](https://www.g2.com/topics/marketing-automation) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+EngageBay+questions+and+get+answers+from+expert+users+in+our+EngageBay+Discussions+section.&title=EngageBay+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fengagebay-all-in-one-suite%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=EngageBay+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fengagebay-all-in-one-suite%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fengagebay-all-in-one-suite%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=EngageBay+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fengagebay-all-in-one-suite%2Fdiscuss%0aAsk+EngageBay+questions+and+get+answers+from+expert+users+in+our+EngageBay+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=EngageBay+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fengagebay-all-in-one-suite%2Fdiscuss%0aAsk+EngageBay+questions+and+get+answers+from+expert+users+in+our+EngageBay+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") G2 Verified User in Information Technology and Services • 26 days ago Manager Manager More Options - [ # How are you setting up EngageBay pipelines and reporting for long B2B sales cycles? ](/discussions/how-are-you-setting-up-engagebay-pipelines-and-reporting-for-long-b2b-sales-cycles) I use EngageBay daily to manage a regional IT consulting lead pipeline, and the deal tracking pipelines plus automated email sequences help keep technical requirements and follow-ups organized across reps. Having contact management and email marketing in one dashboard also improves visibility... 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[![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=EngageBay+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fengagebay-all-in-one-suite%2Fdiscuss%0aAsk+EngageBay+questions+and+get+answers+from+expert+users+in+our+EngageBay+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/engagebay/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/a0b88ff17ce915a35f07f0800b76fd4c/engagebay.svg "Product Avatar Image") ### Have you used EngageBay before? Answer a few questions to help the EngageBay community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fengagebay-all-in-one-suite%2Fdiscuss%3Fsmall_ask%3Dengagebay) No ## Top Contributors in EngageBay 1 ![Vlad B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vlad B.") VB Loading... ### [Vlad B.](https://www.g2.com/users/b518f05f-74d7-430d-a12c-c81b601f0fab "Vlad B.") Email Marketer 1 pt 2 ![DdesignY.com .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "DdesignY.com .") D Loading... ### [DdesignY.com .](https://www.g2.com/users/78c926a8-20df-40ab-89a2-16ff665648f5 "DdesignY.com .") Owner & Designer 1 pt 3 ![Mohammed E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohammed E.") 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