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My company has been using Endicia since at least early 2014 to process our shipments by mail. The best feature of Endicia is its ability to integrate with QuickBooks (Manufacturing & Wholesale). We enter an invoice number into Endicia and it pulls the shipping address from an invoice in QuickBooks. When we process the shipment, Endicia posts-back the ship date, tracking number and postage charge to QuickBooks. Endicia does this quickly for each shipment, like UPS WorldShip and FedEx Ship Manager, not in batches like some web browser-based shipping solutions do. Review collected by and hosted on G2.com.
1. Endicia can only draw an e-mail address to which to send a shipment notification from an entry in the QuickBooks Customer Center (we have entries for all of our distributors there). It cannot draw an e-mail address from an invoice (UPS WorldShip and FedEx Ship Manager can, with some configuration changes. Browser-based shipping solutions such as ShipRush can draw notification e-mail addresses directly from BOTH the e-commerce sites they integrate with, and the QB Customer Center). This is good for mailing packages to our distributors but bad for mailing packages to our distributors’ end-user customers. Or to retail customers that do not have their own entries in our QB Customer Center. Retail customers are too numerous to warrant an individual entry for each in our QB Customer center.
2. By itself, Endicia can only post-back the ship date, tracking number, and postage to a “Description” column in a QuickBooks invoice. By itself, It cannot place the postage in the “Amount” column in a QuickBooks invoice. If one needs the postage to land in the Amount column—which is CRUCIAL for my company—one must purchase a license to an additional piece of software.
3. That additional piece of software is known as a set of “QODBC drivers.” The license costs $199 per workstation. The $199 license fee must be paid again EACH time you do a major “point zero” upgrade to QuickBooks.
4. In the case of technical problems, support from QODBC costs additional on a per-incident basis. We have never used it because of this and because Endicia is the party that requires us to use the QODBC drivers to have the full post-back functionality we need.
5. The Endicia software’s working relationship with the QODBC drivers “breaks” all too often. Without warning, Endicia won’t be able to post data back to QuickBooks via the QODBC drivers. Endicia can almost always use the QODBC drivers to obtain a shipping address from QuickBooks, but posting data back to QuickBooks breaks--frequently.
6. Endicia technical support has, on occasion, disavowed any responsibility for fixing problems between Endicia and the QODBC drivers. THIS IS DESPITE THE FACT THAT ENDICIA REQUIRES THE QODBC DRIVERS TO POST-BACK THE POSTAGE CHARGE TO AN “AMOUNT” FIELD IN A QUICKBOOKS INVOICE. Yet Endicia IS capable of posting back information to a QuickBooks invoice without the QODBC drivers—just not as discretely as we need it to. I do NOT understand why Endicia’s software team cannot make their program do just one more task (putting the postage charge into the Amount column in a QuickBooks invoice) as it posts-back date, tracking number, and postage amount to a QuickBooks invoice.
7. Endicia technical support has been very hit-or-miss in its ability to accept, grasp, and solve the many, many, times the working relationship breaks between their software and the QODBC drivers. When I get a hold of one of their better technicians, a telephone call with Endicia technical support lasts about half an hour. When I get one of their “not-so-good” technicians, resolving the issue can take HOURS. Assuming it gets resolved at all. One of our two Endicia workstations is “down” (at least as far as Endicia is concerned) because functionality between Endicia and the QODBC drivers is still broken after a marathon telephone call between myself and Endicia technical support.
8. It has been necessary for me to learn some of the minor fixes for Endicia’s problems for myself, simply as a form of self-defense to avoid as many calls as possible to Endicia technical support.
9. Given the amount of postage we have purchased through Endicia since 2014 (it’s in the middle six figures, at my estimate), plus subscription fees, all of the above is simply inexcusable. Review collected by and hosted on G2.com.
21 out of 22 Total Reviews for Endicia
Overall Review Sentiment for Endicia
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I love how easy it is to input information like who it's going to. If you need multiple lines for the name and or company's name. I love how it can be used on both google chrome and internet explorer versus some other companies can only be used on safari or only on Microsoft Edge. Review collected by and hosted on G2.com.
I do not like how you must pay for postage in advance. I understand that that is how the company protects itself but it can be a pain sometimes as a company who sells stamps using a connecting app with endicia to have to cancel a transaction, go into endicia and then add more funds to the account to complete a simple stamp purchase. Review collected by and hosted on G2.com.
It offers mostly the same discounts as other shipping software. I chose it because it directly integrates with BigCommerce and enables you to ship right from the order screen rather than another app. Review collected by and hosted on G2.com.
I found their website to be not so user-friendly. Also, their customer service was severely lacking. Unfortunately, third-party apps offer a better experience but like I said, this was the only postage provider that integrated directly with BigCommerc. Review collected by and hosted on G2.com.
The convenience of being able to be at home or the office and still get the crucial packages prepared and sent is priceless. Review collected by and hosted on G2.com.
The one downside to using online postage tools are the holidays. Review collected by and hosted on G2.com.
Endicia is decent if you find a day when their servers are actually working. Review collected by and hosted on G2.com.
Have been using for 12 years and ever since Stamps.com took them over, they are totally unreliable. Service is terrible, you are on hold on their support line for LITERALLY, hours. I put them on speaker phone and wait an hour and then they put me back on hold for most issues. Just ridiculous. I was told by one tech support person that they are not Google or Amazon, their servers get too busy to handle everyone on busy days. Review collected by and hosted on G2.com.
Mi piace che tutte le nostre spedizioni USPS possano essere controllate e monitorate sul sito Web e sul software condiviso. Mi piace che elaborare un rimborso per le etichette di spedizione acquistate male sia facile come inserire il numero di tracciamento. Mi piace che sul sito sia presente un calcolatore postale. Review collected by and hosted on G2.com.
Non è molto facile da usare. Se sbagli le etichette e le hai già stampate, devi richiedere un rimborso che richiede circa 14 giorni. Se devi ricreare quelle etichette mentre aspetti il rimborso, devi pagare nuovamente i soldi per la spedizione. Una volta ottenuto il rimborso, si trova nel tuo account Endicia e non puoi ritirarlo, il che è uno spreco se non fai spesso le etichette. Inoltre, se si esegue da più macchine, non sarà possibile visualizzare il registro delle spese postali per le transazioni eseguite su altri computer. Il registro delle attività sembra essere collegato a ciascun PC. Review collected by and hosted on G2.com.
Support is very prompt and knowledgeable in the event they are needed. For the most part the system "just works" without much intervention from IT. Review collected by and hosted on G2.com.
A general lack of descriptive error messaging; from DB corruption errors to USPS account issues the program often defers you to calling support. Although support has been great it is nice to be able to resolve issues yourself or at least get info to send you on the right path. Review collected by and hosted on G2.com.
The endicia program was pretty easy to learn and pick up. The program allows you to make the most out of all of your delivery and shipping labels Review collected by and hosted on G2.com.
The most difficult was just initially setting the program up. Once set up, everything becomes easy and your settings are stabilised. Review collected by and hosted on G2.com.
When typing in the shipping address, the location pops up right away. Plus when printing label, you can tell it to automatically print a return label. This makes it very convenience especially Review collected by and hosted on G2.com.
There have been instances of "communication errors" popping up which requires to restart the software. Updates recently have taken care of that problem. Review collected by and hosted on G2.com.
Very easy to track orders without having to ask our warehouse for tracking information. Clearly shows tracking information, price of shipment and very detailed information about the package en route.
Endicia also makes very detailed spreadsheets of all past orders including tracking number, weight, price, customers name, reference numbers etc.
It has a lot of other helpful features our shipping department uses. Review collected by and hosted on G2.com.
I pretty much like everything I use in Endicia except if you are looking to track a specific package you have to indicate if the package was shipped in the last 7 days or the last 30 days. If the package is older than that you have to put in a one month date range when the package was shipped dating back as far as about a year. It is just a minor thing as it takes a little bit of extra time to research older packages. Review collected by and hosted on G2.com.
The software is easy to use and regular updates keep you in line with postal rates. We print regular letter postage and also print labels and postage for packages (U.S. Postal Service is the best deal for packages, IMHO). Easy to add postage when you run low. Review collected by and hosted on G2.com.
Not much to complain about - the interface is a little cludgey and you have to get used to where things are (regular postage versus packages, getting the printer working correctly). Review collected by and hosted on G2.com.
