Ender Turing Pros and Cons

It is a very user-friendly tool for monitoring and improving the quality of communication in the call centre. I appreciate the possibility to connect to the internal system and the overall simplification of the evaluation process.The automation options are just the icing on the cake. I also appreciate Ender Turing's support and willingness to improve Review collected by and hosted on G2.com.

Lower level of Czech language skills, sometimes system malfunctions, at the beginning a rather extensive setup is needed to make everything work Review collected by and hosted on G2.com.

Overall ET is very easy to use and extremely beneficial to speed up the performance analysis within the CX department.

ET helps automating a lot of the manual work we come across daily, whilst still having that human touch. The UI is very easy to manouvre and promotes input from all parties involved.

Furthermore the team is very helpful in creating the ideal setup that your department requires. Review collected by and hosted on G2.com.

To this point there are no flaws with the tool. If we run across some issues in the setup, the team is there to help us out. Review collected by and hosted on G2.com.

The software is easy to use & it reflects real-time analytics and conversations between the customers.

The biggest upside to it is that it gives oppurtunity to learn from mistakes and it has many features that allow to take a more detailed look into the analytics and performance. Review collected by and hosted on G2.com.

I have not encountered a specific downside or an issue when using this tool up till now. Review collected by and hosted on G2.com.

Ender Turing has truly innovated the way we approach performance improvement within our sales and customer care teams. Using AI, the system is able to evaluate all customer requests in all service channels in real time. What I like about it is, its ability to seamlessly identify top performers and share their best practices across the board. This not only encourages a culture of continuous improvement but also empowers each employee with personalized insights for self-coaching. Review collected by and hosted on G2.com.

I haven't encountered any significant issues. Ender Turing is  adept at solving key problems related to employee performance and communication skills. Review collected by and hosted on G2.com.

It gives a proper overview for Team Leads and agents to provide better support. Helpful to understand the knowledge level, create training plans, helps to do less manual work to provide best support. Integration was easy, using is easy. It has become significant tool in Customer Support daily work. Review collected by and hosted on G2.com.

There is none. Everything is excellent about Ender Turing. Review collected by and hosted on G2.com.

I like the fact that you can search for conversations by the specified tags. The scorecard is easy to use and change, it can be customized to suit your needs. I also like the ability to leave comments on conversations. In general, the functionality is useful and convenient. Review collected by and hosted on G2.com.

Sometimes there is a problem with speech recognition. But it often depends on the quality of the recorded call. No further problems were found during use. The system is constantly being improved. Review collected by and hosted on G2.com.

I like the analytics, the search logic, the evaluation process. All the functionality is very useful for us.

Quizzes are one of the coolest features for training agents Review collected by and hosted on G2.com.

Sometimes the text is not recognized correctly because two languages may be spoken at the same time Review collected by and hosted on G2.com.

I like the convenience of controlling the work of the team, setting up analytics, and quickly finding the necessary information. Review collected by and hosted on G2.com.

Need to wait for the loading of large amounts of information at a time. Also some dashboards can have a better graphical representation Review collected by and hosted on G2.com.

What I like most about the Ender Turing platform is its user-friendly interface. I can quickly set up the necessary datasets Review collected by and hosted on G2.com.

Certain time limitations that exist when applying new tags to previously received data. You need to make a retagging. Review collected by and hosted on G2.com.

Search for a call by criteria: time, keywords, type of conversation. Easy collection of call statistics, separation of operators into teams. Ability to conduct online training and testing. I can see all conversations without time-saving limits. Ability to "read" a call thanks to transcription. Review collected by and hosted on G2.com.

I didn't find any parts that I dislike. The program is easy to use. Review collected by and hosted on G2.com.