# Encore Business Solutions Reviews **Vendor:** Encore Business Solutions **Category:** [Microsoft Resellers](https://www.g2.com/categories/microsoft-resellers) **Total Reviews:** 2 ## About Encore Business Solutions Encore Business Solutions is a trusted Microsoft Dynamics 365 Partner, serving over 800 clients across North America with ERP and CRM solutions. We believe that technology alone is not enough to further any company’s success. You also need to align that technology with strategy, people, and processes. And you need a partner to provide a steady hand through change, expertise across the full Microsoft suite, ongoing support, and honest advice. That’s where we come in. With over 35 years in business, Encore has completed more than 2,300 Dynamics implementations. The Encore team includes experts in every Dynamics 365 ERP and CRM solution, plus the connected products: familiar Office tools, Power BI and the rest of the Power Platform, Copilot AI, and more. Encore integrates Dynamics 365 with the rest of the Microsoft stack as well as ISVs and 3rd-party tools, creating comprehensive solutions tailored to each customer. While some partners focus simply on providing technology for clients, Encore believes that it’s essential to prioritize strategic alignment, user adoption, ongoing support, and training as well. Even the best technology will fall flat without team buy-in. Encore’s average client has been with us for over 13 years, because they know they can depend on us for day-to-day support as well as big-picture strategic consultation and technology implementations. ## Encore Business Solutions Reviews ### 1. poor customer service **Rating:** 0.0/5.0 stars **Reviewed by:** Etienne V. | Finance Contractor, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2021 **Describe the project or task Encore Business Solutions helped with:** We had some issues with emailing remittance forms out of Great Plains. Customer Service replied a few days later with a solution that I could have googled myself. I replied that their canned solution did not work but never received a reply. We received a bill of $140 for 1 hour of no value at all. Requested a credit but could only get a credit if we would sign up for unlimited support at who knows what cost. We declined of course so.... no credit.... poor poor poor ! **What do you like best about Encore Business Solutions?** nothing comes to mind in our experience with their support services **What do you dislike about Encore Business Solutions?** their customer service is subpar and help, expertise does not surpass googling the problem **Recommendations to others considering Encore Business Solutions:** Question their customer service ability and skills! And don't sign unlimited service support plans. Shop around for better service **What problems is Encore Business Solutions solving and how is that benefiting you?** no benefits that I can think of .Poor customer service and hourly billing for non-quality work does not make it better ### 2. Outdated **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** April 21, 2018 **Describe the project or task Encore Business Solutions helped with:** This does not apply to me. I do multiple tasks and have too many to list. **What do you like best about Encore Business Solutions?** Nothing at all. The version I use is extremely outdated and slow. **What do you dislike about Encore Business Solutions?** Everything about it. There is not one feature I enjoy or find helpful. ## Encore Business Solutions Discussions - [What is Encore Business Solutions used for?](https://www.g2.com/discussions/what-is-encore-business-solutions-used-for) - [View Encore Business Solutions pricing details and edition comparison](https://www.g2.com/products/encore-business-solutions/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-27+07%3A25%3A13+-0500&secure%5Bsession_id%5D=75b916f5-8e39-4a99-86d9-9d8ca3dc2fa2&secure%5Btoken%5D=89474a250f2537e1155bf7c063f66dfb8563566ad347d709b8902e3fcd48b8f7&format=llm_user) ## Encore Business Solutions Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Support** - Go Live Support - Documentation - Training - Metrics - Admin Services **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top Encore Business Solutions Alternatives - [Western Computer](https://www.g2.com/products/western-computer/reviews) - 4.6/5.0 (202 reviews) - [Alta Vista Technology](https://www.g2.com/products/alta-vista-technology/reviews) - 4.9/5.0 (130 reviews) - [SHI](https://www.g2.com/products/shi/reviews) - 4.7/5.0 (116 reviews)