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Focusing on the customer in this way changes IT. Rather than targeting discrete technical outcomes, focus shifts to end-to-end – going from customer request to outcome. The concept of a Service Owner arises as people begin to accept responsibility for what the customer wants and how the customer measures that, without excuses. When users leave Employee Self Service Portal and Catalog reviews, G2 also collects common questions about the day-to-day use of Employee Self Service Portal and Catalog. These questions are then answered by our community of 850k professionals. Submit your question below and join in on the G2 Discussion.

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