--- title: Emplifi Reviews meta\_title: 'Emplifi Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 382 reviews by the users' company size, role or industry to find out how Emplifi works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 382 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Social Media Marketing url: https://www.g2.com/categories/social-media-marketing --- # Emplifi Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Emplifi but has limited features. Are you part of the Emplifi team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Emplifi is the AI-powered autonomous CX platform that unifies social marketing, commerce, and customer care in a single command center. Powered by Emplifi Fuel, its intelligence engine, the platform connects every team and every customer interaction, from content creation to conversion to post-sale support. 20,000+ global brands, including Domino's, Puma, Canon, Delta, and UFC, rely on Emplifi to manage 4 billion CX interactions per month across social, messaging, reviews, and live chat. The platform includes AI-powered publishing, community management, social listening, unified analytics, influencer marketing, UGC and visual commerce, ratings and reviews, and omnichannel customer care. * * * Seller [Emplifi](https://www.g2.com/sellers/emplifi-7f303838-0fb9-47c0-bc12-d24f181fe4b2) Discussions [Emplifi Community](https://www.g2.com/products/emplifi-emplifi/discuss) Languages Supported German, English, French, Portuguese, Spanish Solution Type All-in-One Overview by Michael King Show More ## Pricing Pricing provided by Emplifi. ### Essential Starting at $1,249.00 Per Month ### Advanced Starting at $2,499.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/emplifi-emplifi/pricing) ## Top-Rated Alternatives [ ![Sprinklr Social](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sprinklr Social") Sprinklr Social 4.1/5(1,217) ](https://www.g2.com/products/sprinklr-social/reviews) [ ![Meltwater](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Meltwater") Meltwater 4.1/5(2,668) ](https://www.g2.com/products/meltwater/reviews) [ ![Hootsuite](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hootsuite") Hootsuite 4.3/5(7,405) ](https://www.g2.com/products/hootsuite/reviews) [ View All Alternatives ](https://www.g2.com/products/emplifi-emplifi/competitors/alternatives) ## User Insights Average based on 382 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ## Emplifi Integrations (2) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Incorta ](https://www.g2.com/products/incorta/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Meta Audience Network ](https://www.g2.com/products/meta-audience-network/reviews) Show More ![Verified User in Apparel & Fashion](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Apparel & Fashion") AA Verified User in Apparel & Fashion Mid-Market (51-1000 emp.) 6/24/2024 "Works well for our needs!" 3.5/5 What do you like best about Emplifi? It's great to have the majority of our social platforms in one centralized place where we can manage. We're able to respond to posts, dms and handle customer inquires for X, Facebook and Instagram. The analytics are pretty good and we are able to get insights for the different platforms as well as come competitive benchmarks. Emplifi is pretty easy to use and manage. Review collected by and hosted on G2.com. What do you dislike about Emplifi? Not so much to add here. I wish they had better social listening features. Review collected by and hosted on G2.com. What problems is Emplifi solving and how is that benefiting you? We also use Emplifi for customer service via dms of our social media platforms. We post facebook content through Emplifi. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Leisure, Travel & Tourism](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Leisure, Travel & Tourism") UL Verified User in Leisure, Travel & Tourism Enterprise (\> 1000 emp.) 2/22/2024 "All our brands together in Emplifi" 5/5 What do you like best about Emplifi? We have all the publishing tools for all our brands together. It's very easy to switch, copy, view posts etc for all our brands. The labeling and filtering system works great for making reports and analysing the posts. It's just perfectly all in one. Review collected by and hosted on G2.com. What do you dislike about Emplifi? There are some minor things that I miss. For example, an integrated paid Instagram (within the post) in the results and dashboards. Other than that, I can't think of something that I dislike. Review collected by and hosted on G2.com. What problems is Emplifi solving and how is that benefiting you? Dashboarding is working great in Emplifi, it's visually pleasing and there are many options (but not áll options that I want). It makes making reports for our team easier and faster, which leaves more time for actually analyzing the data instead of collecting it from all sorts of platforms. Also very convenient is the join publishing platform, with our 4 active brands it's very easy to make posts on just ONE page (instead of having to move back and forth between brands). Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller LB Lilian B. Mid-Market (51-1000 emp.) 2/20/2024 "Emplifi our ally" 5/5 What do you like best about Emplifi? The team that supports us is always well-prepared to provide assistance whenever we have any doubts. Their responses are consistently objective, clear, and easy to follow. They seem to possess a deep understanding of our concerns and are able to provide tailored solutions that meet our specific needs. Overall, we feel very fortunate to have such a responsive and knowledgeable team at our disposal. Review collected by and hosted on G2.com. What do you dislike about Emplifi? I have been using the dashboards and while they are useful, I think there is still room for improvement. In particular, the Listening section could benefit from a feature that would allow us to download the information in an Excel file. Having this capability would make it much easier to analyze and manipulate the data offline. I hope this is something that could be implemented in the near future. Review collected by and hosted on G2.com. What problems is Emplifi solving and how is that benefiting you? The team at Emplifi has been constantly working towards improving the user experience on their platform. Recently, they have made significant enhancements to the dashboard functionality. One of the notable improvements is the ability to change the date range for multiple widgets simultaneously, which saves a lot of time and effort. This feature comes in handy especially when dealing with large datasets and multiple widgets. Moreover, the Emplifi team is extremely supportive when it comes to managing users and improving the approval flow. They are always available to address any doubts or issues that arise during the process, which helps streamline the workflow and ensures that everything runs smoothly. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") AN Verified User in Non-Profit Organization Management Mid-Market (51-1000 emp.) 7/26/2023 "Best tool with best customer service" 5/5 What do you like best about Emplifi? The customer service is the best part of Emplifi. We are always notified of upcoming changes, our feedback is taken into consideration for new features, and we have a team of experts at the ready willing to help us make the most out of the tool. Whether it's a simple user setting question or building analytics dashboards, we're supported in a way no other tool could offer. Review collected by and hosted on G2.com. What do you dislike about Emplifi? There are a few little changes I would make to features to really enjoy this tool the most, and I share those thoughts with our rep. Still, Emplifi is above and beyond better than their competitors for user experience and customer support. If I were to pick one thing to dislike, it would be the price! Again, it's still a great product for the price and they helped bring it down for us as a nonprofit so we could fit it in the budget. Review collected by and hosted on G2.com. What problems is Emplifi solving and how is that benefiting you? Emplifi has improved our team's completion rate (how much incoming content we see, process, or respond to) tremendously, saving us time and making it far easier to respond to all of our incoming content. Furthermore, made communicating with agents a lot easier due to Emplifi's internal communication system and Answer Templates for easy drag-and-drop canned responses to popular questions on our social media. Review collected by and hosted on G2.com. Show More 2/20/2024 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") AA Verified User in Automotive Mid-Market (51-1000 emp.) 1/30/2024 "Grandfathered In from the SocialBakers days." 3/5 What do you like best about Emplifi? Back in the day I used to use Socialbakers mainly for metrics. Later on publishing was added which has been a lifesaver. There are still some limitations I encounter now and then. But they platform has become more and more useful. I like that I can schedule a post and have it automatically published to all applicable platforms. Saves time. Review collected by and hosted on G2.com. What do you dislike about Emplifi? Back when it was SocialBakers I had a dedicated account rep that we had monthly calls with. While this was a nice personal touch, it was never much help. It always felt like an upsell. They never had any social media insights for me. These meetings no longer occur under the Emplifi umbrella. But again, those meetings weren't that helpful to begin with. Review collected by and hosted on G2.com. What problems is Emplifi solving and how is that benefiting you? I see that Emplifi does have an app now. Which was a long time coming. Although it only has one review, and it isn't favorable. So I've refrained from trying the app at this point. I do use another service that will automatically publish scheduled Instagram stories for me, and it's easily accessible on desktop as well as mobile. In reading Emplifi's description of their app, it looks like they still send a notification of some sort vs auto publish of stories. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 1/26/2024 "Fantastic...with little flaws" 5/5 What do you like best about Emplifi? - Unified Analytics: it's brand new so i need to look into it more in depth but the idea of having one module insted of 2 (analytics and dashboard) with alla data it's definitely a great one - Sending content from collection to publisher - Activity log and internal chat on publisher content -IG grid: very useful to have an idea of how the feed will look like with posts still waiting for approval Review collected by and hosted on G2.com. What do you dislike about Emplifi? -Benchmark data is inevitable not so accurate in countries different to USA - The removal of the support chat (why? Vojtech always responded in a timely and precise manner) - Collections: it would be useful to have some sort of "visual dividers" between one content and the other (at the moment we only use a blank content with text only) - Governance: roles are not the best in terms of user experience as i have different visualizations of the same functions in different suites (guess the new version is really rolled up to alla suites..?) so it we could unify them would be great - Tiktok: would be great to have a tiktok gris (like the IG one) - IG: would be great to have the Collab feature in Emplifi Review collected by and hosted on G2.com. What problems is Emplifi solving and how is that benefiting you? Having a single tool where everyone (us, other agencies, the client) work to avoid endless and cofusing email threads and save time Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") AC Verified User in Consumer Goods Enterprise (\> 1000 emp.) 2/1/2024 "Over promised and under delivered" 1/5 What do you like best about Emplifi? The social inbox is really robust and makes evaluating messages quick and simple. Review collected by and hosted on G2.com. What do you dislike about Emplifi? Their reporting is convoluded and confusing. Getting correct numbers on reports takes multiple check-in's with my success manager. The onboarding process didn't make my team feel prepared and we're having to do a lot of extra work to get things up and running. The sales agents that brought us on promised us a lot that the platform isn't actually capable of. When we ask questions about it, we aren't given straight answers. I wish the sales team and our success managers would be honest about what is possible on the platform instead of showing us incomplete workarounds to our questions. We've lost a lot of time and insights from moving to Emplifi. Review collected by and hosted on G2.com. What problems is Emplifi solving and how is that benefiting you? The social inbox is simple and easy to use. It's helped us streamline the process well. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Laura L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Laura L.") LL Laura L. Social Media Corporate Manager Enterprise (\> 1000 emp.) 10/19/2023 "My partners for over 5 years" 5/5 What do you like best about Emplifi? Emplifi has helped me to professionalize Social Media for three big companies. The publisher tool helps maintain and maintain and secure accounts and allows a lot, especially when managing different profiles. It is fantastic, primarily when other teams work on different accounts. It centralizes it and gives you a better overview. Dashboards are the most fantastic feature for a data geek like me. Every morning, I review them, allowing me to quickly pick up on what is happening if we have an opportunity or a crisis. Talking about crisis, the listening feature is also a must for me because of the nature of the company I work for. With all my expertise, Emplifi is a must-have for a big company that wants to take Social Media seriously, and there is no other brand I believe has this many features working well. It is top of the market, so I have been changing jobs and taking Emplifi with me. Review collected by and hosted on G2.com. What do you dislike about Emplifi? Your analytics feature is so so so bad. It works for FB, but it has never worked for me on Instagram because we post all reels. I love the data that it gives me on FB, but I don't use it at all. But, if I could have the same for Instagram, it would be a total game changer. You must step it up with what it can recollect and do with Instagram and TikTok. Review collected by and hosted on G2.com. What problems is Emplifi solving and how is that benefiting you? It allows me to take Social Media to the next level, being something useful (beneficial) for my company. Worrying about somebody accessing or posting the accounts without permission is over with the publisher. Having all my main metrics with easy access and visually apparent is a total game changer. Discovering a crisis via listening before it gets big: lifesaver. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Greta B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Greta B.") GB Greta B. Consultora y Community Manager Mid-Market (51-1000 emp.) 6/11/2024 "Amazing" 5/5 What do you like best about Emplifi? It's easy, simple and really perfect to work with social media. Review collected by and hosted on G2.com. What do you dislike about Emplifi? Some topics on the certifications are really hard Review collected by and hosted on G2.com. What problems is Emplifi solving and how is that benefiting you? The data for my clients is very easy if you compares using Meta Business Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller EB Erika B. Enterprise (\> 1000 emp.) 2/27/2024 "Experience using Emplify" 5/5 What do you like best about Emplifi? When it comes to scheduling content on different accounts, it is very fast and saves me a lot of time for scheduling. It allows me to have very precise reports, and the community part is very simple, so I can respond to my clients more quickly. Review collected by and hosted on G2.com. What do you dislike about Emplifi? the only downside I see is that when scheduling a story, I can't add the link, everything else is perfect! Review collected by and hosted on G2.com. What problems is Emplifi solving and how is that benefiting you? Speed, help me simplify the work and I can focus on other activities Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of sellerAI Translated ## Questions about Emplifi? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Emplifi ](https://www.g2.com/products/emplifi-emplifi/discussions/new) ![Teguh P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Teguh P.") TP Teguh Prakoso • Last activity over 6 years ago is it possible to compare the performance and combine the result cross platform and brand ? 2 Upvotes 3 [ Join the conversation ](https://www.g2.com/discussions/is-it-possible-to-compare-the-performance-and-combine-the-result-cross-platform-and-brand) GU Guest User What is Emplifi Social Marketing Cloud used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-emplifi-social-marketing-cloud-used-for) [ View all Discussions ](https://www.g2.com/products/emplifi-emplifi/discuss) ## Pricing Options Pricing provided by Emplifi. ### Essential Starting at $1,249.00 Per Month ### Advanced Starting at $2,499.00 Per Month ### Intelligent Contact Us Per Month [ View More Pricing Information ](https://www.g2.com/products/emplifi-emplifi/pricing) Emplifi Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_de38ded54192865bf536f210b4a47ec4/hootsuite.png "Product Avatar Image") Hootsuite 4.3/5(7,405) [ Compare Now ](https://www.g2.com/compare/emplifi-emplifi-vs-hootsuite) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_69b30a63e937e0011b28ca1d8af3f30d/sprout-social.png "Product Avatar Image") Sprout Social 4.4/5(6,870) [ Compare Now ](https://www.g2.com/compare/emplifi-emplifi-vs-sprout-social) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e04e4aaf59fc62bd4dc642ca5765f978/sprinklr-social.png "Product Avatar Image") Sprinklr Social 4.1/5(1,217) [ Compare Now ](https://www.g2.com/compare/emplifi-emplifi-vs-sprinklr-social) ##### ##### Emplifi Features Social Management Social Analytics Social Publishing Campaign Optimization Reports & Dashboards Report Customizability Report Exporting Scalability Social Analytics Competitor Analysis Follower Analysis Post Performance Content & Collaboration Users and Permissions [ View More Features ](https://www.g2.com/products/emplifi-emplifi/features) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[Social Media Management](https://www.g2.com/categories/social-media-mgmt)[Customer Self-Service](https://www.g2.com/categories/customer-self-service) [Live Chat](https://www.g2.com/categories/live-chat)[Social Media Management](https://www.g2.com/categories/social-media-mgmt)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[Conversational Support](https://www.g2.com/categories/conversational-support)[Social Media Analytics](https://www.g2.com/categories/social-media-analytics)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Social Media Suites](https://www.g2.com/categories/social-media-suites)[Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools)[Experience Management](https://www.g2.com/categories/experience-management)[Influencer Marketing Platforms](https://www.g2.com/categories/influencer-marketing-platforms)[Review Management](https://www.g2.com/categories/review-management-software)[User-Generated Content](https://www.g2.com/categories/user-generated-content-platforms)[Social Commerce Platforms](https://www.g2.com/categories/social-commerce-platforms)[Live Commerce](https://www.g2.com/categories/live-commerce) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which partner ecosystem software is the best for tracking partner-sourced and partner-influenced revenue so partnerships can actually prove their contribution to the business?](https://www.g2.com/discussions/which-partner-ecosystem-software-is-the-best-for-tracking-partner-sourced-and-partner-influenced-revenue-so-partnerships-can-actually-prove-their-contribution-to-the-business)[What is the highest rated scientific data management system for pharmaceutical research operations at enterprise teams with demanding security and compliance needs?](https://www.g2.com/discussions/what-is-the-highest-rated-scientific-data-management-system-for-pharmaceutical-research-operations-at-enterprise-teams-with-demanding-security-and-compliance-needs%20)[Best influencer marketing platform for small business](https://www.g2.com/discussions/best-influencer-marketing-platform-for-small-business) [Which payment analytics solutions provide predictive insights on customer payment churn?](https://www.g2.com/discussions/which-payment-analytics-solutions-provide-predictive-insights-on-customer-payment-churn)[Top-rated contact center quality assurance software vendors](https://www.g2.com/discussions/top-rated-contact-center-qa-software-vendors)[Pros and Cons Details](https://www.g2.com/products/emplifi-emplifi/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)