Emplifi Service Cloud Reviews & Product Details - Page 3

The Astute team is very friendly and helpful in answering all questions I may have. The tool is especially useful in providing teams insight on how we can improve our eCommerce sites. Review collected by and hosted on G2.com.

There are no downsides to the tool, it is very useful! Review collected by and hosted on G2.com.

The ability to get customer insights fairly quickly Review collected by and hosted on G2.com.

The UI isn't the most intuitive, but when you have a good CSM, it's not as painful. Review collected by and hosted on G2.com.

The Astute team is able to pivot in many directions as our new company needed this to grow over the last few years. Review collected by and hosted on G2.com.

QA process could be improved

Nothing else Review collected by and hosted on G2.com.

Ease of use to find real-time data from a consumer survey. Able to collect data from questions and compare them to industry benchmarks. Review collected by and hosted on G2.com.

The downside is the navigation on the portal. Had to play around with finding where to find data analyzation. Review collected by and hosted on G2.com.

Statistics and Graphical representation of results is terrific and every easy to understand. Review collected by and hosted on G2.com.

The tool is very helpful, as of now we don't have anything to dislike. Review collected by and hosted on G2.com.

The portal and integration with Adobe has made survey reporting easy and allowed us to get even deeper into our insights, drivers of website satisfaction and industry benchmarks. The team there is also super helpful and there IBA (issue based analysis) is a great way to take your survey data to the next level. Review collected by and hosted on G2.com.

We haven't yet taken advantage of the one-off surveys or pop up survey options. Would like to have more support in coming up with strategic use-cases. Review collected by and hosted on G2.com.

Really like having Tableau in the platform for data analysis, This is one of the best features and makes analysis more efficient. It would be nice if the tableau version also had the dashboard feature. I would like to build one of these on my own but iPerceptions only offers this as a paid service Review collected by and hosted on G2.com.

On your own if using as a self serve tool. Help is available but no one actively reaching to be sure you are using the platform to the fullest. Also feel there were many features shown us during the RFP and we come to find that these are all 'extra'. So feel a bit nickeled and dimed to death Review collected by and hosted on G2.com.

iPerceptions customer service and success managers are very responsive and good at what they do. Flexible pricing and plans that can be tailored to suit your needs. Review collected by and hosted on G2.com.

Implementation is not always straight-forward, particularly when you need to be creative, and documentation is relatively sparse. Some components, like the Comment Card, are standardized (for good reason), but it makes this feature less useful and desirable under alternative scenarios. Management portal is sometimes slow. Some elements are not customizable. Review collected by and hosted on G2.com.

Direct feedback from visitors, ability to segment per purpose of visit, universal metrics that can be compared between brands and industries with benchmarks available Review collected by and hosted on G2.com.

The tools are in various domains (e.g. ips-portal.iperceptions.com, active-research.iperceptions.com, analytics.iperceptions.com) which sometimes makes the user experience less than smooth Review collected by and hosted on G2.com.

iPerceptions is easy to use, it's easy to set up a survey, and it's easy to view the responses to the survey, and organize them. I had no training on the tool, but it's incredibly easy to figure it out on my own. Review collected by and hosted on G2.com.

Wish we could capture more information on who is submitting the review, so that we might be able to follow up or determine the exact pain point. Review collected by and hosted on G2.com.