Top Rated Empire Telecom Alternatives
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1 Empire Telecom Reviews
5.0 out of 5
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MR
Maggie R.
Senior Designer
What do you like best about Empire Telecom?
Their customer service is exceptional, they truly go above and beyond for their clients, 24/7 365. regardless of it's an emergency or a billing question. and their portal support is fantastic too, we email them to change an ext. name and it's done before we finish typing! Review collected by and hosted on G2.com.
What do you dislike about Empire Telecom?
Nothing, there a truly fantastic company and I can not think of anything negative about them, other than its too good to be true, though it is! :) I LOVE EMPIRE! Review collected by and hosted on G2.com.
There are not enough reviews of Empire Telecom for G2 to provide buying insight. Below are some alternatives with more reviews:
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NICE CXone Mpower automates end-to-end customer service—enabling organizations to boost satisfaction and efficiency while reducing costs at unprecedented scale. Move beyond traditional inbound customer service and into proactive AI-powered customer experiences. As the ultimate AI hyper-platform, CXone Mpower seamlessly orchestrates workflows, agents, and knowledge across every CX touchpoint. Connect front- and back-office workflows. Optimize enterprise-wide knowledge. Increase productivity with AI agents and augmented human agents. Unlike traditional CCaaS and inflexible point-solutions, CXone Mpower provides the most comprehensive applications portfolio, an open framework for integration, and Enlighten—CX-specific AI trained on the industry’s largest labeled and validated CX dataset — for organizations to design, build and operate every element of customer service.
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The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.
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CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call.
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