empeon Reviews & Product Details

I like that the platform is very easy to use and appreciate that the team is very active and always trying to take the platform to the next level by adding robust features that help streamline payroll and HR related matters. I also use imports from Empeon that integrate with our other software such as accounting and scheduling, and the initial setup was easy. Review collected by and hosted on G2.com.

Customer service used to be more personal, now it can sometimes be frustrating when I need help on complicated things and the customer service reps aren't always able to help. Also everything needs a ticket and I don't always know if all my tickets have been dealt with as it takes a few days for items to be handled. Review collected by and hosted on G2.com.

I use Empeon for Payroll and HR and love how customizable it is. There are a lot of ways to tailor reports and profiles to fit our company's needs. I also appreciate the great personal customer support; whenever issues come up, they help figure out solutions and make the experience as smooth as possible. It's user-friendly and easy to set up, which makes everything simple to follow. The ability to add categories on our own without needing back-office intervention is a big plus. Review collected by and hosted on G2.com.

Some reporting is too detailed. We like to have yearly summaries, and it's hard to get that without all the millions of details. We would like to see a yearly summary of wages and hours paid for employees but not each pay code and paycheck, just summaries. Review collected by and hosted on G2.com.

I find Empeon's support really helpful. They are patient, help me go through steps when needed, and they follow-up which is great. Shane from the GNL support is particularly noteworthy for his good attitude and helpfulness. Anytime I have an issue with payroll, like a check, I can always reach someone at Empeon over the phone, which is helpful. Review collected by and hosted on G2.com.

There are some limitations with the software. The onboarding process isn't transparent when someone is currently being onboarded, which leads to issues because we can't see what was submitted and what wasn't. I would personally redesign the layout as it takes some time getting used to accessing certain options and places. Review collected by and hosted on G2.com.

I like the reliable payroll processing and the payroll audits that help catch costly mistakes. The document signing and compliance features are also valuable to me. Having an app is a big plus, and the initial setup was made fairly smooth by the team. Review collected by and hosted on G2.com.

I would like a white labeled version of the app. Review collected by and hosted on G2.com.

I think Empeon is a great system. I particularly like the updated system, as it works well for everything I need. The reporting part is great and the initial setup was easy. Review collected by and hosted on G2.com.

I think customer service could be improved. I'd like to have a designated contact for my companies. Review collected by and hosted on G2.com.

I like Empeon for its user-friendly simplicity and the integration of everything coming together. It's easy to use and has a simpleness that makes tasks straightforward. Review collected by and hosted on G2.com.

Also, there are some glitches over time, like people getting paid from the wrong bank or department. Review collected by and hosted on G2.com.

The reporting is the best, specifically the custom reports Review collected by and hosted on G2.com.

The customer service is the worst i have ever dealt with. Review collected by and hosted on G2.com.

I like the UX of Empeon. The initial setup was easy. Review collected by and hosted on G2.com.

I'm not happy with the integrations. It's too expensive to integrate and any reports needed after the startup phase are too complicated to create. Review collected by and hosted on G2.com.

They are always available to help and fix any issue. Review collected by and hosted on G2.com.

Short staffed in some areas and needs to improve on HRIS side. Review collected by and hosted on G2.com.

Very intuitive and user friendly. The support form the tax team is legendary Review collected by and hosted on G2.com.

Would enjoy more robust expense management. Benefit management built in would be a huge plus Review collected by and hosted on G2.com.