EMP Trust HR Pros and Cons

The Customer Support and Development Team have been great to work with. The pro here is that you get the individualized help and a good response time. The ATS itself has all the basic needs that a company would need to get started.There is some room for cool customizations. Review collected by and hosted on G2.com.

The ATS feels like it was not made with a recruiting lens in mind, missing out on some features that would streamline/enhance the user experience. Review collected by and hosted on G2.com.

We like EmpTrust as an e- I-9 & E-verify solution. Everything is very customizeable. The best part is their remote agent functionality. Our account reps and their customer support teams are always quick to respond when we need something, and pricing is fair. Review collected by and hosted on G2.com.

Admin system could be built out in a more user-friendly self-service UI. Things aren't always the most clear. The system settings and all email communication templated needed to be completed revamed / updated at time of implementation - EmpTrust should focus on getting things more ready to use right-out-of-the-box. Review collected by and hosted on G2.com.

Our representative, Kyle, always gets back quickly and is happy to meet when we have questions! Review collected by and hosted on G2.com.

From the admin side EMP is easy to use, but for our new hires we have to walk them through the portal and process -- I-9 can be confusing for new employees. Review collected by and hosted on G2.com.

One stop for ATS, On board and Off boarding. Review collected by and hosted on G2.com.

They do not follow up on issues. System has not been working right for over a month. Review collected by and hosted on G2.com.

Once new hires receive the link, they are able to complete their I-9 and upload documents using their phone. Having the documents done on the back end, saves so much time on the HR side, when completing section 2. Review collected by and hosted on G2.com.

If an employee has not completed section 1 on their start date, the only option to complete it, is through the email link. Would like to have an option where we can give them control of their I-9, and they can complete it from our desk tops, to process quicker. Review collected by and hosted on G2.com.

It easily helps combine the process for three different locations. It has helped to establish protocol and makes Spanish hiring easier. The best part of the software is the support. It has been awesome from purchase to now. Review collected by and hosted on G2.com.

The workflow is not always intuitive, so it needs to be established and trained. Review collected by and hosted on G2.com.

I like that we are able to everify candidates, update section 3, and not be the section 2 agent. It allows us to spend less time on the I9 process. Review collected by and hosted on G2.com.

A lot of candidates experience issues where they are not able to sign in and pick up where they left off. Review collected by and hosted on G2.com.

Before we engaged with EmpTrust we were using a manual paperwork process. The EmpTrust platform revolutionized our onboarding program, allowing us to create a secure, flexible, and detailed approach. Review collected by and hosted on G2.com.

There isn't a lot I disliked about working with EmpTrust. I want to be able to make more formatting changes to templates and documents. Review collected by and hosted on G2.com.

Service and ease of using the system. Customer service and accountability of the system and personnel staff. Review collected by and hosted on G2.com.

Don't have any dislikes at the moment. Not sure what else i need to disclose if i do not have any dislikes at present. Review collected by and hosted on G2.com.

User Friendly allows for good communication with candidate and completion of verification Review collected by and hosted on G2.com.

Not Applicable, I have not experienced any circumstances at the moment to dislike Review collected by and hosted on G2.com.