Ember Software Reviews & Product Details

The workflow has been much smoother than our previous software. The reporting is also specifically for fire sprinkler which is perfect for us. There are a few details, like adding multiple items under 1 deficiency which we haven't been able to get to work as it should with a few other products.

Customer support has been extremely helpful and responsive. I really prefer having an account manager that I can email or even text if I need. Review collected by and hosted on G2.com.

I would prefer to customize my reports but they are programmed on the backend. Engineering is doing this for me so it isn't a major issue, I just like to be able to modify if needed. Review collected by and hosted on G2.com.

My main concern throughout this experience was how the onboarding process would unfold and how long it would take to feel comfortable using the software. Ember and their team made the transition smooth, supporting us at every stage of onboarding and continuing to assist us even now, five months later. As our inspection department has expanded, the Ember team has developed customized inspection forms and documents that have supported our growth. In conclusion, I want to extend a special thank you to Adrian Villa, our customer support representative from Ember. I truly cannot say enough about how helpful and supportive he has been throughout this process. Review collected by and hosted on G2.com.

At the moment, we are not making full use of Ember software. We continue to rely on our previous method for writing proposals on deficiencies, which has made it a bit challenging to develop our own process for resolving these issues within the program. However, this is not a criticism of Ember itself, as I have not yet raised these concerns with their team. Review collected by and hosted on G2.com.

I appreciate the easy setup of Ember Software, which was not difficult and very simple. The customer service was great, answering all our questions and showing us how to operate and set up the software. I find the software's ability to solve our scheduling issues invaluable, making us much more efficient in scheduling jobs. The software improved my field's ability to get jobs done quickly and efficiently. I have already opted to purchase it again, which speaks volumes for its value. Review collected by and hosted on G2.com.

{"I would like the ability to use QuickBooks to be fully integrated with Ember Software. I'm under the impression that they have already started this process, but it's not yet complete.","I would like to see them be able to upload reports to the compliance engine, Bracer."} Review collected by and hosted on G2.com.

The team is the absolute best! They have been very patient and helpful! Ready to pivot when I need it and have their engineers work with me to make sure things are working for what we need. Review collected by and hosted on G2.com.

The only downside is getting all of the information populated in the system. But once it's there it's easy to use and really helpful to have everything in one location from appointments to billing. Review collected by and hosted on G2.com.

The ease of use. It is very user friendly Review collected by and hosted on G2.com.

That it doesn't send notifications out for appointments made, or when a report is completed. Review collected by and hosted on G2.com.

Ember makes the field to office transition seamless, and the office to customer/AHJ transition even easier. I can turn a failed inspection report into a proposal, a ComplianceEngine submission, and an email to the customer in less than 5 minutes from the time it was submitted by the technician. They are responsive to tickets, they push useful features regularly, and they even did our office and technician trainings in person because we were close enough to their home office. Review collected by and hosted on G2.com.

This is not a time reporting software (at least not yet) - do not expect it to handle your teams' timecards. Review collected by and hosted on G2.com.

Ember software is already a seamless solution from quote to invoice, yet they are listening to ideas and input to make it better everyday. Review collected by and hosted on G2.com.

At the moment, I don't have any concerns or problems with the ember platform or its staff. Review collected by and hosted on G2.com.