--- title: Email Meter Reviews meta_title: 'Email Meter Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 28 reviews by the users' company size, role or industry to find out how Email Meter works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 28 scale: '5' date_modified: '2026-07-12' parent_category: name: Marketplace Apps url: https://www.g2.com/categories/marketplace-apps --- # Email Meter Reviews **Vendor:** ShuttleCloud **Category:** [Google Workspace Utilities Software](https://www.g2.com/categories/google-workspace-utilities) **Average Rating:** 4.1/5.0 **Total Reviews:** 28 ## About Email Meter Email Meter is the email analytics and shared inbox reporting platform for Google Workspace and Microsoft 365. It can be hard to know what is happening in your team's email. Who is responding, how fast, what is slipping through, most teams lack this visibility. Most teams lack this visibility, Email Meter provides it, without ever reading email content. Email Meter connects to your team's mailboxes and delivers clear, actionable data, with no changes to existing workflows, available immediately after setup. Unlike a helpdesk, ticketing tool, or CRM, it works as an analytics layer on top of the inbox and the tools you already use, so your team keeps working in Gmail or Outlook while leaders get board-ready reporting. Email Meter offers a free plan to get started, with a free trial of its paid plans for larger teams. Whether managing a CS team, a shared inbox, or an enterprise-wide operation, Email Meter gives IT Managers, Directors of Operations, and Customer Success leaders the insight they need: how quickly the team responds to clients, who is overloaded, and where service quality is at risk. Key capabilities: - Email volume, response and resolution time tracking, and traffic patterns - SLA compliance with custom rules, real-time breach alerts, and automated compliance reports - Individual and team performance benchmarked against industry standards - AI-powered sentiment analysis to detect tone, urgency, and negative signals Custom dashboards with drag-and-drop widgets and flexible date-range filters - Shared inbox analytics and workload distribution - BI integration via BigQuery - Up to 2 years of historical data Common use cases: - Measuring and improving team email response times - Identifying slow replies and response bottlenecks before they affect customers - Tracking SLA compliance without switching to a helpdesk or ticketing tool - Spotting overloaded team members and rebalancing workload - Benchmarking individual and team email performance against industry standards - Giving leadership board-ready reporting on customer responsiveness Customer results: - Payday HCM reduced response times by 71%, resulting in fewer missed leads - Fujifilm Mexico cut after-hours emails by 16.5%, reducing team burnout - Entirety deployed organization-wide in 24 hours Trusted by 10,000+ teams including Carrefour, Avery Denninson, and Fujifilm. Domain-level installation. GDPR ready. ISO 27001. SOC 2 Type 2. SAML 2.0 and SSO. Verified by Google. Email Meter never reads, processes or stores the body of emails. Find out more at emailmeter.com/ ## Email Meter Pros & Cons **What users like:** - Users appreciate the **ease of learning** with Email Meter, facilitating quick setup and immediate monitoring. (1 reviews) - Users value the **implementation efficiency** of Email Meter, allowing quick setup and immediate monitoring within minutes. (1 reviews) - Users value the **quick and easy setup** of Email Meter, allowing for efficient monitoring in a busy environment. (1 reviews) ## Email Meter Discussions - [What is Email Meter used for?](https://www.g2.com/discussions/what-is-email-meter-used-for) - [View Email Meter pricing details and edition comparison](https://www.g2.com/products/email-meter/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-12+17%3A35%3A36+-0500&secure%5Bsession_id%5D=58773029-5169-4d85-a953-9f9468fec7e5&secure%5Btoken%5D=b71d72a7bc8b13d63c3fc5b44f0da75c67d3848bd423654484cdbdabf0ad1151&format=llm_user) ## Email Meter Features **Agentic AI - Google Workspace Administration** - Autonomous Task Execution - Cross-system Integration **Agentic AI - Google Workspace Project Management** - Multi-step Planning - Cross-system Integration **Agentic AI - Google Workspace Utilities** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance ## Top Email Meter Alternatives - [Teamwork.com](https://www.g2.com/products/teamwork-com/reviews) - 4.4/5.0 (1,176 reviews) - [Hive](https://www.g2.com/products/hive-hive-hive/reviews) - 4.6/5.0 (651 reviews) - [Progress Podio](https://www.g2.com/products/progress-podio/reviews) - 4.2/5.0 (507 reviews)