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Top 10 Eltropy Alternatives & Competitors

(28)4.3 out of 5

Explore the best alternatives to Eltropy for users who need new software features or want to try different solutions. Other important factors to consider when researching alternatives to Eltropy include security and user interface. The best overall Eltropy alternative is Zoho Desk. Other similar apps like Eltropy are Gladly, Salesforce Service Cloud, Zendesk Support Suite, and Freshdesk. Eltropy alternatives can be found in Other Finance & Insurance Software but may also be in Help Desk Software or Live Chat Software.

Best Paid & Free Alternatives to Eltropy

Zoho Desk
Gladly
Salesforce Service Cloud
Zendesk Support Suite
Freshdesk
Intercom
HubSpot Service Hub
Front

Top 10 Alternatives to Eltropy Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how Eltropy stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Financial Services, and Consumer Services, and find the best product for your business.

Zoho Desk

By Zoho

(6,198)4.4 out of 5

Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

Categories in common with Eltropy:

Reviewers say compared to Eltropy, Zoho Desk is:

Slower to reach roi

Easier to admin

Better at support

See all Zoho Desk reviews

Gladly

By Gladly

(984)4.7 out of 5

Gladly is a customer service software.

Categories in common with Eltropy:

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Reviewers say compared to Eltropy, Gladly is:

Slower to reach roi

Easier to admin

Better at support

See all Gladly reviews

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Cobrowse.io

(15)4.4 out of 5

Cobrowse is a collaborative browsing solution, designed to augment remote sales and support engagements with real-time human interaction. With Cobrowse, agents can offer tailored guidance to customers as they navigate any of your digital channels, on desktop and mobile, across the web or native iOS and Android mobile applications. The same powerful suite of tools is available for both web and mobile co-browsing: - Laser pointer - Annotation - Remote Control - Full Device Screen Share - Agent Present Mode With Universal Co-browsing, agents can stay in contact with customers as they browse third-party content, websites, and applications. The full suite of agent tools remains available across third-party content, allowing agents to provide personalized guidance throughout the customers’ digital journey. Seamless integration with enterprise CRM and CX solutions enables agents to escalate complex sales and support tickets to a collaborative browsing session without leaving the host interface. A range of flexible session initialization options and a fully customizable UI make the transition frictionless and provide a consistently branded experience across all channels. Current integrations include: - Salesforce - Genesys - Zendesk - Talkdesk - Intercom - Freshworks Cobrowse prioritizes data security, with compliant data redaction a key differentiator for businesses that deal with sensitive or private customer data. Private-by-default functionality means no images, text, or other content will be displayed unless specifically added to the allowlist, maintaining compliance with strict data protection regulations. For auditability, you can record every action the customer and agent take during a co-browsing session. Session replays provide an accurate, tamper-proof record of every interaction, which can be used for dispute resolution, to understand better how users navigate your digital platforms, or to improve agent training. For the ultimate in security, the same Cobrowse software that runs in the cloud is also available for enterprises to self-host in their cloud accounts, run in their on-premises data centers, or even deploy to air-gapped, protected networks. Proven to enhance customer and agent satisfaction, Cobrowse is trusted by businesses worldwide that prioritize customer service excellence. Co-browsing is used widely within remote sales and support environments to efficiently resolve complex enquiries and provide outstanding service when customers need it most.

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Reviewers say compared to Eltropy, Cobrowse.io is:

More usable

Easier to set up

Better at meeting requirements

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Salesforce Service Cloud

By Salesforce

(5,607)4.4 out of 5

Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

Categories in common with Eltropy:

Reviewers say compared to Eltropy, Salesforce Service Cloud is:

Slower to reach roi

Easier to admin

Better at support

See all Salesforce Service Cloud reviews

Zendesk Support Suite

By Zendesk

(6,149)4.3 out of 5

Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

Categories in common with Eltropy:

Reviewers say compared to Eltropy, Zendesk Support Suite is:

Slower to reach roi

Better at support

Easier to admin

See all Zendesk Support Suite reviews

Freshdesk

By Freshworks

(3,500)4.4 out of 5

Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

Categories in common with Eltropy:

Reviewers say compared to Eltropy, Freshdesk is:

Slower to reach roi

Easier to admin

Better at support

See all Freshdesk reviews

Intercom

By Intercom, Inc.

(3,324)4.5 out of 5

Intercom is the leader in AI-first Customer Service, dramatically improving experiences for customers, support agents, and managers. For customers, Intercom enables the best customer experience by instantly resolving 50% of support volume, in any language, any time and any channel, providing actionable insights for optimizing support content, and offering a seamlessly integrated help center accessible through any channel. Support agents benefit from a massive increase in productivity, with Fin AI Copilot enhancing efficiency by 31%, a shared inbox for seamless collaboration and tickets that continue the conversation. Managers can use Intercom to elevate customer satisfaction, monitor and optimize support operations with AI insights (coming soon), and automate repetitive tasks with Workflows. Intercom is fully omnichannel and also integrates with all the tools support teams use most - making Intercom the only complete AI-first customer platform in the industry.

Categories in common with Eltropy:

Reviewers say compared to Eltropy, Intercom is:

Slower to reach roi

Easier to admin

Better at support

See all Intercom reviews

HubSpot Service Hub

By HubSpot

(2,492)4.4 out of 5

Customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster. Service teams can show the value of their work and prove an actual return on investment because Service Hub is part of the HubSpot CRM platform.

Categories in common with Eltropy:

Reviewers say compared to Eltropy, HubSpot Service Hub is:

Slower to reach roi

Better at support

Easier to admin

See all HubSpot Service Hub reviews

Front

By Front App

(2,244)4.7 out of 5

Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

Categories in common with Eltropy:

Reviewers say compared to Eltropy, Front is:

Slower to reach roi

Easier to admin

Better at support

See all Front reviews

JustCall

By Saas Labs

(2,084)4.3 out of 5

JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries

Categories in common with Eltropy:

Reviewers say compared to Eltropy, JustCall is:

Slower to reach roi

Easier to admin

More usable

See all JustCall reviews

#10

LiveAgent

By QualityUnit

(1,509)4.5 out of 5

LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

Categories in common with Eltropy: