Elite EXTRA Reviews & Product Details

Elite Elite EXTRA is a comprehensive, cloud-based software suite from Epicor, tailored to tackle “last‑mile” logistics challenges—where the final delivery of goods to customers often proves costly and complex. It integrates Routing & Dispatch, Returns Automation, and Delivery Network into a single, streamlined platform. What Elite EXTRA offers 1. Routing & Dispatch - Optimized routes: Ensure efficient routes, every time with our advanced route optimization engine - Better customer communication: Features real‑time driver tracking, ETA notifications, and proof of delivery through mobile signature/photo capture via the EXTRA Driver app - Streamlined operations: Organizations using it reported up to 20% productivity gains within a month 2. Delivery Network - More delivery options - Choose from numerous integrated third party fleets to complete your deliveries - Flexible delivery: Compare delivery costs and times of third party delivery options in real time - Happier customers: Wow your customers with fast delivery—no matter the status of your internal fleet 3. Returns Automation - Comprehensive views: Delivers a dashboard for managing the full returns lifecycle—from authorization to pickup to credit issuance. - Process efficiency: Empowers businesses to configure automatic return-policy enforcement and gives customers an intuitive portal experience - Returns trackability: No more goods lost in transit or delays in getting credits issued– turn an operational weakness into a strength Why choose Elite EXTRA - All‑in‑one platform: Seamlessly integrates dispatch, third‑party carrier use, and returns under one SaaS umbrella - SaaS with no long-term commitments: Continually updated (every ~8 weeks), with month-to-month subscriptions—no lock-in. - Highly rated: Earns around 4.7/5 on Capterra & Software Advice; praised for ease of use, robust features, and solid customer support

Product Website

Seller

Epicor

Discussions

Elite EXTRA Community

Languages Supported

Arabic, German, English, French, Scottish Gaelic, Croatian, Icelandic, Italian, Javanese, Portuguese, Russian, Spanish, Ukrainian

Overview by

Ben Halverson

Elite EXTRA Media

Elite EXTRA Demo - Elite EXTRA Dashboard

A clear, easy‑to‑read dashboard that brings all order and delivery details together in one streamlined view. Users can quickly see orders, drivers, and vehicle statuses at a glance, making it simple to manage daily operations.

Elite EXTRA Demo - Elite EXTRA's Optimized Route Builder + Dispatch

Elite EXTRA automatically optimizes routes to dramatically increase efficiency... However, all routes are reviewed and finalized by your team before being sent to a driver. View your drivers' locations, edit routes, and communicate with drivers all in real time.

Elite EXTRA Demo - Elite EXTRA's Driver App

Elite EXTRA Driver mobile app includes mandatory stop tasks for drivers to complete during their routes—such as capturing a photo for proof of delivery, collecting a customer signature, or confirming item details. The clean interface gives drivers everything they need in one place, including ...

Elite EXTRA Demo - External Delivery Service

Select a route or order and review the external delivery services in your area... Choose a service, send them the route, and watch as they drive to your location to pick up and deliver your product

Elite EXTRA Demo - Delivery Vehicle & Fleet Management

Keep tabs on your vehicles to keep them running in tip-top shape. This dashboard pulls data from our DVIR (Driver Vehicle Inspection Report) app, where you can assign mandatory tasks to drivers before they hit the road.

Elite EXTRA Demo - Elite EXTRA Driver App Dispatch

A screenshot of the Elite EXTRA Driver app as it dispatches the driver to their next stop, displaying clear stop details and quick access to optimized directions. With the proper permissions, drivers can rearrange their manifest to adjust stop order when needed. Both dispatchers and customers are...

Elite EXTRA’s Routing & Dispatch platform optimizes routing, boosts order and driver visibility, improves communication, and automates dispatching to strengthen last‑mile logistics.

Elite EXTRA automates return requests, enforces policy rules, and provides full return tracking with a digital chain of custody to reduce costs and prevent lost returns.

Elite EXTRA’s Delivery Network expands your fleet instantly with access to top third‑party drivers, offering real‑time cost and time comparisons by provider to boost delivery speed and flexibility.

We're not your average tech company! Elite EXTRA’s culture centers on gratitude, teamwork, and continuous innovation. This lets us create award‑winning solutions in which customers are truly valued.

Official Downloads

(3)

edit

Elite EXTRA Digital Deck

Delivery ROI: Key Benefits of Routing & Dispatch Software

Returns Automation Case Studies - Top 5 Use Cases

G2 reviews are authentic and verified.

Here's how.

Heather L.

parts specialist

Mid-Market (51-1000 emp.)

3/10/2026

"Easy to Use, Powerful Proof-of-Delivery Tracking"

4.5/5

What do you like best about Elite EXTRA?

My favorite aspect of Elite EXTRA is how easy it is to use. Even though I’m not the person in charge of building routes each day, I can still step in when needed to add stops or make route changes. Several times over the past month, I’ve taken customer calls saying we didn’t deliver what was expected, and we were able to cross-reference the invoice number with the delivery date and time, along with a photo of the products in the building and the name of the person who signed off on the delivery. It’s been an amazing resource and I appreciate the training sessions that I have been able to be a part of to learn more. Review collected by and hosted on G2.com.

What do you dislike about Elite EXTRA?

I haven’t had any personal struggles or dislikes with Elite EXTRA. I did have a few questions at first, but I was able to attend a virtual training for Elite EXTRA, and that session answered everything I was wondering about. Review collected by and hosted on G2.com.

Jerret H.

Enterprise (> 1000 emp.)

3/10/2026

"Streamlined Dispatching with Cross-Platform Integration"

5/5

What do you like best about Elite EXTRA?

I really like how Elite EXTRA communicates cross platform with our ERP system, Epicor Eclipse. It automates the stops into Elite and batches out orders in Eclipse once the delivery is complete, which saves a ton of time and helps eliminate missed orders when billing. It's also a huge time saver compared to how we used to build routes and bill orders manually. Additionally, it's a big help for those who don't dispatch and organize routes as often, especially on days when I'm out of the office. Review collected by and hosted on G2.com.

What do you dislike about Elite EXTRA?

I wish there was a mobile version of the website to dispatch routes when I'm not in the office and near a computer. The text and buttons could be slightly bigger, as everything is pretty small on my laptop with a smaller screen. Also, the text size should be increased and have a better layout on the printed manifest for the drivers. A couple of guys find it hard to read the small text at 5 am. When training someone new, they get overwhelmed with everything at first. Review collected by and hosted on G2.com.

Hassan H.

Small-Business (50 or fewer emp.)

3/10/2026

"Streamlined Route Planning with Minor Bugs"

4/5

What do you like best about Elite EXTRA?

I appreciate that Elite EXTRA has a lot of features available. The returns process is nice, and it makes managing returns easier. I like the messaging feature for drivers because I can easily reach drivers. Elite EXTRA calculates the order weights and route times, which allows us to make accurate routes for over 10 vehicles, a task that can’t be done manually. Review collected by and hosted on G2.com.

What do you dislike about Elite EXTRA?

It's a bit buggy. For example, when orders are removed from routes, it doesn't reflect the first time. The route has to be saved and everything redone. Review collected by and hosted on G2.com.

Colin L.

Dispatcher

Mid-Market (51-1000 emp.)

3/11/2026

"Elite Extra’s Highly Accurate ETAs Make Driver Scheduling Easy"

4/5

What do you like best about Elite EXTRA?

My favorite perk about Elite Extra would have to be the accuracy of the estimated time of delivery and return. It has been with in a couple minutes max that it is off. It definitely helps me organize my drivers so mush easier! Review collected by and hosted on G2.com.

What do you dislike about Elite EXTRA?

The Least helpful thing I have noticed about Elite Extra so far is that it isn't very compatible with Saskatchewan and Daylight savings time. We don't change time and they said it is only something that can be fixed manually. Review collected by and hosted on G2.com.

Alan L.

Small-Business (50 or fewer emp.)

3/10/2026

"Effortless Delivery Tracking with Unrivaled Support"

5/5

What do you like best about Elite EXTRA?

I really like Elite EXTRA's unrivaled customer support. The platform is also easy to navigate and use, and they've done a good job of putting the information you need right in front of you. Additionally, the initial setup was very easy. Review collected by and hosted on G2.com.

What do you dislike about Elite EXTRA?

I'm struggling to come up with something I don't like. It is consistent and easy to use. What more could you ask for? Review collected by and hosted on G2.com.

Lindsay S.

Dispatcher

Enterprise (> 1000 emp.)

3/10/2026

"Easy Setup and Fast, Responsive Support"

4.5/5

What do you like best about Elite EXTRA?

The setup is easy to use and quick response time for support. Review collected by and hosted on G2.com.

What do you dislike about Elite EXTRA?

I havent been able to prevent drivers from being able to flip orders to COD that arent supposed to be. Review collected by and hosted on G2.com.

Kim C.

Project Manager

Mid-Market (51-1000 emp.)

4/1/2026

"Clean, Straightforward Dispatch View That’s Easy to Use"

5/5

What do you like best about Elite EXTRA?

As a dispatcher, I find the software easy to use, and I really appreciate the clean, straightforward dispatch view. Review collected by and hosted on G2.com.

What do you dislike about Elite EXTRA?

Sometimes we have data transmission issues/slowdowns between business systems Review collected by and hosted on G2.com.

Branden S.

Parts Department Manager

Small-Business (50 or fewer emp.)

3/10/2026

"Eases Delivery Management, Needs Improved Email Feature"

5/5

What do you like best about Elite EXTRA?

I like the viability and ease of use of Elite EXTRA. The initial setup was very simple, and the support staff was helpful. Review collected by and hosted on G2.com.

What do you dislike about Elite EXTRA?

I don't like the auto emailing proof of delivery to customers. It would be better if there was a portal where I could input customer emails, and when a driver makes a delivery, they would get an email with the delivery confirmation, including pictures and information. Review collected by and hosted on G2.com.

Jordan B.

Warehouse & Operations Manager

Mid-Market (51-1000 emp.)

3/10/2026

"Real-Time Driver Visibility That Keeps Us In Control"

5/5

What do you like best about Elite EXTRA?

Being able to see my drivers in real time Review collected by and hosted on G2.com.

What do you dislike about Elite EXTRA?

It doesn't show driver locations if they aren't in a manifest. Review collected by and hosted on G2.com.

Ale R.

Mid-Market (51-1000 emp.)

3/10/2026

"Effortless Dispatching with Elite EXTRA"

4.5/5

What do you like best about Elite EXTRA?

I like how Elite EXTRA solves the problem of routing effortlessly. It's like a magic wand that puts every stop in order. Also, the initial setup was very easy. Review collected by and hosted on G2.com.

What do you dislike about Elite EXTRA?

I don't like how slow it is to look up orders. Review collected by and hosted on G2.com.