--- title: Elastic Email Reviews meta\_title: 'Elastic Email Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 212 reviews by the users' company size, role or industry to find out how Elastic Email works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 212 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing ---

### Elastic Email Pros and Cons: Top 5 Advantages and Disadvantages

#### Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the **ease of use** of Elastic Email, valuing its intuitive interface and seamless setup process. [(7 mentions)](https://www.g2.com/products/elastic-email/reviews?filters%5Bsentiment_snippet%5D=1513050&qs=pros-and-cons#reviews)

Users endorse the **easy setup** of Elastic Email, making it effortless to integrate and manage email communications. [(5 mentions)](https://www.g2.com/products/elastic-email/reviews?filters%5Bsentiment_snippet%5D=1513079&qs=pros-and-cons#reviews)

Users value the **reliable delivery** of Elastic Email, enhancing customer experience through effective email management and automation. [(5 mentions)](https://www.g2.com/products/elastic-email/reviews?filters%5Bsentiment_snippet%5D=1513498&qs=pros-and-cons#reviews)

Users value the **reliability** of Elastic Email, ensuring consistent email delivery and effective campaign management. [(4 mentions)](https://www.g2.com/products/elastic-email/reviews?filters%5Bsentiment_snippet%5D=1512973&qs=pros-and-cons#reviews)

Users value the **automation features** of Elastic Email, finding them essential for efficient email management and audience growth. [(3 mentions)](https://www.g2.com/products/elastic-email/reviews?filters%5Bsentiment_snippet%5D=1513037&qs=pros-and-cons#reviews)

Users find the **missing features** limiting, particularly in reporting and support response times, affecting overall efficiency. [(4 mentions)](https://www.g2.com/products/elastic-email/reviews?filters%5Bsentiment_snippet%5D=1513121&qs=pros-and-cons#reviews)

Users find **limited features** in Elastic Email, especially in terms of flexibility and advanced reporting capabilities. [(3 mentions)](https://www.g2.com/products/elastic-email/reviews?filters%5Bsentiment_snippet%5D=2389604&qs=pros-and-cons#reviews)

Users note the **learning curve** for advanced features and workflows in Elastic Email can be challenging initially. [(2 mentions)](https://www.g2.com/products/elastic-email/reviews?filters%5Bsentiment_snippet%5D=2389599&qs=pros-and-cons#reviews)

Users express frustration with **poor customer support** , citing slow response times during urgent issues as a significant drawback. [(2 mentions)](https://www.g2.com/products/elastic-email/reviews?filters%5Bsentiment_snippet%5D=1513068&qs=pros-and-cons#reviews)

Users find the **reporting capabilities lacking** , desiring more advanced insights and customizable options for better performance analysis. [(2 mentions)](https://www.g2.com/products/elastic-email/reviews?filters%5Bsentiment_snippet%5D=2071937&qs=pros-and-cons#reviews)

### 5 Pros or Advantages of Elastic Email

##### 1. Ease of Use

Users appreciate the **ease of use** of Elastic Email, valuing its intuitive interface and seamless setup process.
[
See 7 mentions
](https://www.g2.com/products/elastic-email/reviews?filters%5Bsentiment_snippet%5D=1513050&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Ruben M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ruben M.")
RM

Ruben M.

Small-Business (50 or fewer emp.)

5.0/5

"Intuitive and Effective Email Platform"

What do you like about Elastic Email?

I love how easy the Elastic Email platform is to use, and the intuitive nature of being able to separate lists is something I really appreciate. It re

WS

Williams S.

4.0/5

"Simple Integration, Effective Alerts"

What do you like about Elastic Email?

I use Elastic Email for transactional email delivery, including password reset and account verification. I really like using it for e-commerce notific

##### 2. Easy Setup

Users endorse the **easy setup** of Elastic Email, making it effortless to integrate and manage email communications.
[
See 5 mentions
](https://www.g2.com/products/elastic-email/reviews?filters%5Bsentiment_snippet%5D=1513079&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Ruben M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ruben M.")
RM

Ruben M.

Small-Business (50 or fewer emp.)

5.0/5

"Intuitive and Effective Email Platform"

What do you like about Elastic Email?

I love how easy the Elastic Email platform is to use, and the intuitive nature of being able to separate lists is something I really appreciate. It re

WS

Williams S.

4.0/5

"Simple Integration, Effective Alerts"

What do you like about Elastic Email?

I use Elastic Email for transactional email delivery, including password reset and account verification. I really like using it for e-commerce notific

##### 3. Helpful

Users value the **reliable delivery** of Elastic Email, enhancing customer experience through effective email management and automation.
[
See 5 mentions
](https://www.g2.com/products/elastic-email/reviews?filters%5Bsentiment_snippet%5D=1513498&qs=pros-and-cons#reviews)

See Related User Reviews

WS

Williams S.

4.0/5

"Simple Integration, Effective Alerts"

What do you like about Elastic Email?

I use Elastic Email for transactional email delivery, including password reset and account verification. I really like using it for e-commerce notific

EW

Elizabeth w.

Small-Business (50 or fewer emp.)

5.0/5

"Effortless Email Management with Elastic Email"

What do you like about Elastic Email?

I like how Elastic Email is designed to help businesses, developers, and marketers send, manage, and track a high volume of emails effectively. The em

##### 4. Reliability

Users value the **reliability** of Elastic Email, ensuring consistent email delivery and effective campaign management.
[
See 4 mentions
](https://www.g2.com/products/elastic-email/reviews?filters%5Bsentiment_snippet%5D=1512973&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
G

Verified User

4.5/5

"Elastic Email: Reliable, Cost-Effective, with Room for Advanced Features"

What do you like about Elastic Email?

I like how Elastic Email is reliable and easy to use. The clean and simple interface makes creating email campaigns uncomplicated. I really appreciate

DK

Devina K.

Mid-Market (51-1000 emp.)

5.0/5

"Great platform for Bulk Email Campaigns"

What do you like about Elastic Email?

Elastic Email is fast, reliable and easy for small businesses. It provides high email deliverability and automation tools. Also has proper documentati

##### 5. Automation

Users value the **automation features** of Elastic Email, finding them essential for efficient email management and audience growth.
[
See 3 mentions
](https://www.g2.com/products/elastic-email/reviews?filters%5Bsentiment_snippet%5D=1513037&qs=pros-and-cons#reviews)

See Related User Reviews

EW

Elizabeth w.

Small-Business (50 or fewer emp.)

5.0/5

"Effortless Email Management with Elastic Email"

What do you like about Elastic Email?

I like how Elastic Email is designed to help businesses, developers, and marketers send, manage, and track a high volume of emails effectively. The em

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
G

Verified User

4.5/5

"Elastic Email: Reliable, Cost-Effective, with Room for Advanced Features"

What do you like about Elastic Email?

I like how Elastic Email is reliable and easy to use. The clean and simple interface makes creating email campaigns uncomplicated. I really appreciate

### 5 Cons or Disadvantages of Elastic Email

##### 1. Missing Features

Users find the **missing features** limiting, particularly in reporting and support response times, affecting overall efficiency.
[
See 4 mentions
](https://www.g2.com/products/elastic-email/reviews?filters%5Bsentiment_snippet%5D=1513121&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
G

Verified User

4.5/5

"Elastic Email: Reliable, Cost-Effective, with Room for Advanced Features"

What do you dislike about Elastic Email?

Elastic Email works well overall, but sometimes the reporting feels a little basic compared to other marketing platforms — I wish there were more adva

 ![Adam B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adam B.")
AB

Adam B.

Small-Business (50 or fewer emp.)

4.5/5

"Reliable Email Delivery With Room to Grow"

What do you dislike about Elastic Email?

Some of the more advanced features take a bit of digging to find, and that slows me down occasinally when I'm setting up automations. The template edi

##### 2. Limited Features

Users find **limited features** in Elastic Email, especially in terms of flexibility and advanced reporting capabilities.
[
See 3 mentions
](https://www.g2.com/products/elastic-email/reviews?filters%5Bsentiment_snippet%5D=2389604&qs=pros-and-cons#reviews)

See Related User Reviews

WS

Williams S.

4.0/5

"Simple Integration, Effective Alerts"

What do you dislike about Elastic Email?

I find the marketing and campaign management lacking, especially due to the absence of Drag and Drop Editor features.

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
G

Verified User

4.5/5

"Elastic Email: Reliable, Cost-Effective, with Room for Advanced Features"

What do you dislike about Elastic Email?

Elastic Email works well overall, but sometimes the reporting feels a little basic compared to other marketing platforms — I wish there were more adva

##### 3. Learning Curve

Users note the **learning curve** for advanced features and workflows in Elastic Email can be challenging initially.
[
See 2 mentions
](https://www.g2.com/products/elastic-email/reviews?filters%5Bsentiment_snippet%5D=2389599&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
G

Verified User

4.5/5

"Elastic Email: Reliable, Cost-Effective, with Room for Advanced Features"

What do you dislike about Elastic Email?

Elastic Email works well overall, but sometimes the reporting feels a little basic compared to other marketing platforms — I wish there were more adva

 ![Adam B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adam B.")
AB

Adam B.

Small-Business (50 or fewer emp.)

4.5/5

"Reliable Email Delivery With Room to Grow"

What do you dislike about Elastic Email?

Some of the more advanced features take a bit of digging to find, and that slows me down occasinally when I'm setting up automations. The template edi

##### 4. Poor Customer Support

Users express frustration with **poor customer support** , citing slow response times during urgent issues as a significant drawback.
[
See 2 mentions
](https://www.g2.com/products/elastic-email/reviews?filters%5Bsentiment_snippet%5D=1513068&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Adam B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adam B.")
AB

Adam B.

Small-Business (50 or fewer emp.)

4.5/5

"Reliable Email Delivery With Room to Grow"

What do you dislike about Elastic Email?

Some of the more advanced features take a bit of digging to find, and that slows me down occasinally when I'm setting up automations. The template edi

 ![Prince C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Prince C.")
PC

Prince C.

Enterprise (\> 1000 emp.)

5.0/5

"Reliable and Scalable Email Platform with Great Deliverability"

What do you dislike about Elastic Email?

What I dislike about Elastic Email is that the reporting features could be more detailed, especially when it comes to user engagement and behavior tra

##### 5. Poor Reporting

Users find the **reporting capabilities lacking** , desiring more advanced insights and customizable options for better performance analysis.
[
See 2 mentions
](https://www.g2.com/products/elastic-email/reviews?filters%5Bsentiment_snippet%5D=2071937&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
G

Verified User

4.5/5

"Elastic Email: Reliable, Cost-Effective, with Room for Advanced Features"

What do you dislike about Elastic Email?

Elastic Email works well overall, but sometimes the reporting feels a little basic compared to other marketing platforms — I wish there were more adva

DH

Derrick H.

Small-Business (50 or fewer emp.)

4.0/5

"Email marketing and delivery platform that offers a range of features"

What do you dislike about Elastic Email?

I noted that the reporting features could be more advanced and Adding more advanced reporting features could provide users with more insights into ema

## Top-Rated Alternatives

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 ![Rushabh o.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rushabh o.")
RO

Rushabh o.

Software Engineer | Cloud Platform Engineering

Enterprise (\> 1000 emp.)

5/26/2021

"Elastic Email for corporate marketers"

4.5/5

What do you like best about Elastic Email?

1) Excellent support for visualisation.

2)The sending option is really very advanced as compared to zoho emails.

3) The people using this can easily import data in different formats Review collected by and hosted on G2.com.

What do you dislike about Elastic Email?

1) It took time to learn infact we need to share tutorials to learn.

2) Sometime the UI is confusing.

3) User experience could be improved.

4) Elastic email does not support app (android or ios) to send mails through moblie. Review collected by and hosted on G2.com.

Recommendations to others considering Elastic Email:

1) This is an excellent tool to use for emailing in corporate and multi-recipients but the UI can be improved in much more better way ! Review collected by and hosted on G2.com.

What problems is Elastic Email solving and how is that benefiting you?

1) Marketing purpose.

2) Corporate gifting emails.

3) Internal communications.

4) HR emails Review collected by and hosted on G2.com.

Show More

5/28/2021
Validated ReviewerIncentivizedSource: G2 invite

 ![Mandar P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mandar P.")
MP

Mandar P.

Software Tester

Small-Business (50 or fewer emp.)

4/29/2021

"Most Trusted Email SMTP platform"

5/5

What do you like best about Elastic Email?

No Commitment, Pay as you need. Very Much affordable pricing structure. Also Private and Dedicated IP option is available. Also has an Inbuilt Drag and Drop email builder for attractive email templates. Review collected by and hosted on G2.com.

What do you dislike about Elastic Email?

Limited location of Private IPs is available. A reputation indicator should be shown in the header to keep it under control Review collected by and hosted on G2.com.

Recommendations to others considering Elastic Email:

Must give a Try if you are in need of an Email solution very attractive pricing. Review collected by and hosted on G2.com.

What problems is Elastic Email solving and how is that benefiting you?

Solved my email delivery problem as most of the email landed on inbox. Review collected by and hosted on G2.com.

Show More

5/1/2021
Current UserValidated ReviewerIncentivizedSource: G2 invite

 ![Verified User in Apparel & Fashion](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Apparel & Fashion")
UA

Verified User in Apparel & Fashion

Mid-Market (51-1000 emp.)

5/18/2021

"Easy to use and intuitive product"

4.5/5

What do you like best about Elastic Email?

We have found it easy to use and a low price point. The free version was also a nice way to test the product before moving to a higher tier. It has all the same bells and whistles as the bigger email service providers but at a fraction of the price. Onboarding was simple and we got going in minutes. Review collected by and hosted on G2.com.

What do you dislike about Elastic Email?

Overall not much but their customer service was a bit slow to respond. I believe they are based in Europe so the time difference could have been the issue there. Review collected by and hosted on G2.com.

What problems is Elastic Email solving and how is that benefiting you?

We needed a low cost ESP for one of our non profit businesses and this did the job. Great deliverability and very affordable. Review collected by and hosted on G2.com.

Show More

Validated ReviewerIncentivizedSource: G2 invite

 ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software")
UC

Verified User in Computer Software

Small-Business (50 or fewer emp.)

9/11/2021

"Elastic email review"

5/5

What do you like best about Elastic Email?

Elastic Email is the best software for email marketing. It helps small as well as big companies to grow their business through email marketing. Review collected by and hosted on G2.com.

What do you dislike about Elastic Email?

Elastic Email is the best software for email marketing, but the price is high. Review collected by and hosted on G2.com.

What problems is Elastic Email solving and how is that benefiting you?

Elastic email helps to get in touch with more and more people through the email marketing software. Review collected by and hosted on G2.com.

Show More

Validated ReviewerSource: Organic

MT

mike t.

network administrator

Mid-Market (51-1000 emp.)

4/22/2021

"Very easy to use Email Marketing"

3.5/5

What do you like best about Elastic Email?

very easy to set up campaigns, very user friendly. Also easy to upload and manage contacts Review collected by and hosted on G2.com.

What do you dislike about Elastic Email?

pricing is vague. They could be more upfront about the price you will end up paying Review collected by and hosted on G2.com.

What problems is Elastic Email solving and how is that benefiting you?

alot easier to set up mass email campaigns, and actually see stats of each one Review collected by and hosted on G2.com.

Show More

Validated ReviewerIncentivizedSource: G2 invite

 ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction")
UC

Verified User in Construction

Small-Business (50 or fewer emp.)

11/23/2020

"Elastic Email as the best tool for your mass emailing processes."

4.5/5

What do you like best about Elastic Email?

I like this system because of how complete and robust it can be, once it is implemented in some platform with a business environment, because it maintains a high delivery rate of most email providers to determine certain jobs through these advertising and communication channels, in other aspects, we can mention that it maintains an incredible and generous free plan for beginners in the system, who are still beginning to know their facilities internally, being one of the qualities about this software that most calls my attention in large numbers. Review collected by and hosted on G2.com.

What do you dislike about Elastic Email?

It is important to point out that it presents failures with some integrated companies, in relation to the email belonging to these companies, logically, this can be a gigantic problem, because great part of the registered users to this software, can use these emails in a constant and followed way, giving to know that with the term of not having a stable access to the work with these errors of compatibility, because it is a nefarious and frustrating inconvenience. Review collected by and hosted on G2.com.

Recommendations to others considering Elastic Email:

One of the characteristics that make Elastic Email so important for many users at extraordinary levels, we can mention what is due to the great responsibility that this intelligent system executes, facilitating and exercising strong bonds of collaboration and elevating the levels of business productivity, more than anything when the term of sending emails to a massive degree, is totally relative, because this software is the best thing you could consider, without excluding that in the same way it is adequate for your needs in relation to the marketing that you carry out in your company. Review collected by and hosted on G2.com.

What problems is Elastic Email solving and how is that benefiting you?

We use this software to relate all our operations, which are carried out through emails, whether they are transactional, confirmations of test subscriptions and even those of access information to our platform, since this system is in charge of receiving and giving programmed answers to these orders, in an unlimited period of time, which is perfect for these kinds of high importance works, since they have to do mostly with the operations that each one of the registered clients execute to our digital pages, whether it is a beginner registration, or more advanced verification resources. Review collected by and hosted on G2.com.

Show More

Validated ReviewerIncentivizedSource: G2 invite

KC

KANIKA C.

Small-Business (50 or fewer emp.)

8/13/2020

"Elastic mail is fairly great for the price"

4/5

What do you like best about Elastic Email?

Relatively clear to see the interface, major e-mail marketing features in a low cost, mostly professional-searching emails, customer support is fairly responsive, great value. Review collected by and hosted on G2.com.

What do you dislike about Elastic Email?

The email design feature is a touch clunky and buggy, deliverability appears to become pretty low plenty of emails selecting junk e-mail! Review collected by and hosted on G2.com.

Recommendations to others considering Elastic Email:

The pricing of this application is affordable and any new individual can start a trial with this tool for sending the mails. Review collected by and hosted on G2.com.

What problems is Elastic Email solving and how is that benefiting you?

Overall, Elastic Email may lack a few of the level of smoothness and ease-of-utilization of a few of the bigger e-mail marketing providers, however, it certainly comprises for your with its low cost. Overall, we are pretty pleased with Elastic Email but have discovered other sources that provide us greater deliverability. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerIncentivizedSource: G2 invite

 ![Marcus Q.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marcus Q.")
MQ

Marcus Q.

Small-Business (50 or fewer emp.)

12/10/2020

"20 years in this business and we've tried all the rest, trust me on this"

5/5

What do you like best about Elastic Email?

Pricing is unbeatable. Onboarding is expert. Documentation is thorough. Review collected by and hosted on G2.com.

What do you dislike about Elastic Email?

Nothing, very rare but true. Nothing, very rare but true. Had to say it twice to pass form validation, doh! Review collected by and hosted on G2.com.

What problems is Elastic Email solving and how is that benefiting you?

High volume emailing and transactional emailing for all websites. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerSource: Organic

GB

Gokul B.

Marketing Consultant

Mid-Market (51-1000 emp.)

10/11/2020

"Ten thousands emails per month with Elastic Email"

4/5

What do you like best about Elastic Email?

The pre-existing newsletter and marketing email templates are time-saving features of Elastic Email. Furthermore, it is also possible to create and design forms and landing pages for effective lead generation practices. Review collected by and hosted on G2.com.

What do you dislike about Elastic Email?

I doubt that it cannot let the user know whether the email is active and working with its domain verification tool. Plus, the user interface is a bit confusing for new users. Review collected by and hosted on G2.com.

What problems is Elastic Email solving and how is that benefiting you?

Since this is a browser-based bulk email marketing application, we find it useful for sending email to hundreds and thousands of email leads during our varieties of marketing and promotional campaigns. Review collected by and hosted on G2.com.

Show More

10/21/2020
Validated ReviewerIncentivizedSource: G2 invite

 ![Nataliia M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nataliia M.")
NM

Nataliia M.

Product Owner

Small-Business (50 or fewer emp.)

7/8/2020

"It's a terrible service!"

0/5

What do you like best about Elastic Email?

Nothing.

Account set up, support, and service are extremely bad. Review collected by and hosted on G2.com.

What do you dislike about Elastic Email?

Support doesn't notify about any system issues.

We had a lot of emails not sent for the two days, and we should track it manually.

This issue happens four times for three months.

There is no status page to track system availability and issues.

The filters by date don't work from time to time. Review collected by and hosted on G2.com.

Recommendations to others considering Elastic Email:

Please, do not choose Elastic if you want a stable service that works.

Last year with Elastic was very hard and painful. Review collected by and hosted on G2.com.

What problems is Elastic Email solving and how is that benefiting you?

We have a horrible email service. We will change it in three months. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerSource: Organic

##### Categories on G2

[Email Tracking](https://www.g2.com/categories/email-tracking)[Email Marketing](https://www.g2.com/categories/email-marketing)[Transactional Email](https://www.g2.com/categories/transactional-email)

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